Told I needed work done that wasn't required
I called these people as I was worried that a heater had stopped working in my bathroom and wondered if it was still OK to use the light which is part of the same appliance but still working (had no other light in bathroom to use). Called and was told they would come out the next morning which was great however unfortunately the guy who turned up seemed to be looking for extra $$$. Seems since I was a female on my own he decided to tell me that I needed the switches in my meter box all replaced as they were "dodgy" and I was putting my family...at danger leaving them as they were. The job quote for the original heater/light replacement and the switches being replaced was about $1700.00 which I hadn't expected as I was only expecting having to get the heater/light replaced. Since I was told the household was "in danger" I paid the necessary deposit and was booked in for a couple of days later to get the work done as he deemed it as "urgent" so would squeeze me in as they were pretty booked up. I was actually shocked about the problem with the meter box as the house is under 10 years old so wasn't expecting this problem but was also a little dubious as the guy who came never actually got anything out to "check" the electricity safety and the house has a safety cut out switch, he just seemed to fiddle with the switches/buttons and then said they were faulty. I spoke to my partner that night and he believed I'd been taken for a ride since they probably thought as a female I wouldn't know what they were talking about which of course was correct. My partner got in contact with someone who had a friend that was a sparky who could come out and at least just "check" the meter box the next morning as he thought it sounded strange as well. The other sparky arrived in the morning did some tests using plug in equipment (which Electrical Detectives never did) and said it was rubbish, there was nothing wrong with my meter box switches and I just needed the heater/light replaced. Funny the price for that from him was cheaper than the Electrical Detectives cost quoted originally (all up without the new switches I saved about $1300.00) so honestly I would never recommend using these people to anyone. It took me nearly a week and numerous phone calls to get my deposit back (I paid it instantly via credit card but for some reason they couldn't reverse the payment and refund my credit card as all other companies normally do, they asked for my bank account details and had to send it to my bank account which again seemed very strange). Will NEVER go on what just one tradie says in the future as obviously there are plenty around just trying to bring in extra $$$$.
Wonderful job! So quick!
Recently I have installed 2 power points at my alfresco kitchen, one storage light which was wired only and a sensor connected to the light bulb of my foyer. I was looking for an electrician to do the jobs on the internet and posted it. Not long time has passed I got a phone call from Electical detectives and they told me to send an electrician to give me a quote. On the day of appointment Troy came to my house sharply on time and listened to what I wanted to have done. When we were discussing about the job, he suggested me several ways to do...the job. Finally we agreed to do the job he gave me the quote on the site and as soon as we agreed the cost he started to do the job. He did the job so porfessionally and perfectly. Actually I didn't expect everything was done so perfectly on the same day when he visited me to give a quote. I spent a lot of time to find the right electrician to do the jobs for me but as you know there are so many bad contractors out there. Some of them want to rip you off and even once they get money they disappear even the job was not completely done. I think Electrical Detectives are one of the company you can trust and their workmanship is awesome. I hope their business goes well so many people can benefit from their professional and reliable work. Job done very fast is a bonus!!!
- Verified customer
Efficient and Effective
We lost a week, based on our original schedule, due to failure of the supply of a component but we were always kept informed and it was never necessary for us to follow-up. Mohammad and Terry did the mechanical work and Joe followed them and completed the electrical requirements. They are all true professionals, quickly sizing up the tasks and difficulties and getting on with the job. When completed, everything was left clean and tidy.
Worth every cent
Mohammad had to return to my previous job today as I’d had a complication. His thoroughness impressed me but his patience and knowledge impressed me most. He did not rush anything and ensured we got to the bottom of the complication and fixed it up. I’ve never dealt with such good electricians and I would gladly pay whatever their fee as it’s worth every cent to know that my electricals have finally been done properly (not like various other cowboys over 15 years), and I have true safety in my home. Thank you for your wonderful people, I will never use anyone else.
Very impressed with the service provided.
Aircon Detectives today installed an airconditioner for me. I was very impressed with the service. Muhumad and Terry, the young men who did the work, were polite, caring and knowledgeable. They arrived promptly when expected, they carried out the work efficiently and quickly and the areas they worked in were clean and tidy when they left. I was very pleased with what they did. Andrew, the gentleman who came to give me a quote, also arrived on time and again was very polite, knowledgeable, explained everything clearly and assisted me with my decision. I was very impressed with the standard of service. I would recommend Aircon Detectives without any hesitation.
Jason is a man who goes above and beyond
I am a chronically ill pensioner, requiring electricity for the machines that keep me alive and make it possible to move around. A storm brought down the electricity connection to my house. Jason and his partner Natalie came out in the early evening to fix it. Unfortunately the fascia had been damaged which required a carpenter. I was too stressed to work out how to resolve all the problems piling up. Jason not only organised a carpenter, but he and Natalie helped me pack for hospital as i was extremely unwell by this time. We had only Jason's ...torches to help locate everything i needed. They both helped, unplugging machinery, checking i had all my meds. and basic things like toiletries. I am indebted to him for his care, compassion, professionalism and efficiency. I can happily recommend him as the best person, especially in an emergency
Professional, fast and highly recommended.
We needed urgent electrical repairs done to the house on a Sunday evening. The fuse box on the front of the house had blown and we had no power, the power company even had to turn off the supply of power! I called multiple advertised 24/24 Melbourne electricians, some didn’t answer, some were on holidays but mostly I left voice mail messages and received no return call. The phone was answered in three rings when I called electrical detectives! All costs were explained upfront and we had some one at the house within an hour. Jason the electricia...n was professional, friendly, effective and I can’t recommend enough. Not that it matters but the electrician and company car were very well presented too. Ecstatic with service! Highly recommend electrical detectives and Jason! Well done! A +++
The team that attended after the plumber had completed his part of the project were quick to respond to the call, very friendly and pleasant. Completed the job on the same day in a reasonable time. At the conclusion they explained how to operate the new equipment. A professional approach and highly recommend them. Excellent service, thank you very much.
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