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As of mid-2018 Electrodry is offering each reviewer a $20 Woolworths Gift Card to their customers to encourage them to write a positive or a negative review. It is possible that reviews were written by customers who received such a reward.
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- Electrodry NSW
- Verified customer
Great service and outcome
Our service provider Scott was great, on time, helpful and did a great job. The carpets looked as good as new. Some marks we thought would never come out were removed
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Review collected in partnership with Electrodry
- Electrodry NSW
- Verified customer
Great service
I called up the morning of service and Joe stepped up and got onto the job within an hour. Very happy with result dried up nice and smells good. Thanks Joe
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Review collected in partnership with Electrodry
DarrylRedland
- QLD
- Verified customer
Cleaning of couch
Reliable and friendly.
Excellent knowlege regarding fabric.
Checked with furniture company regarding cleaning due to no label.
Good advise to care for fabric.
Good communication.
Very pleased with outcome.
Would use this company again to clean my furniture.
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Review collected in partnership with Electrodry
The reviewer stated that an incentive was offered for this review
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AnonymousWide Bay-Burnett, QLD
- QLD
- Verified customer
Great service
I was happy with the service provided and would highly recommend these guys. The real estate was the problem and couldn't be pleased no matter what. I was very happy.
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Review collected in partnership with Electrodry
Lounge clean
Rang to get a quote on my lounge 3 seater with a Chase said it was a big one quoted $190 to $250 guy turns up asks if I have had it done before respond no says $360 when I mentioned in quote said maximum is $250 just shrugged.
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- SA
- Verified customer
Excellent Results and Professional Service
The technician Jay was excellent. He was on time, professional and did a great job. I’m very happy with the results. Carpets are looking the best they have in years
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Review collected in partnership with Electrodry
LouiseSouth East Queensland, QLD
- 3 reviews
- 1 like
- QLD
- Verified customer
Clean air conditioner
Our air conditioner was cleaned in no time and we can smell the difference in the air. Our conditioner wasn't filthy but all conditioners need a clean to keep any mildew away. When I had carpets I always used Electrodry so when I saw they now clean air conditioners, I knew there wasn't a better choice. Thanks Electrodry, see you next year.
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Review collected in partnership with Electrodry
Pammy JaddleAU
- 3 reviews
- WA
- Verified customer
Need a regular service because we love to have our dogs inside with us. They're family!
It's part of the deal..... we have our dogs near us....we have the carpets cleaned regularly. Too easy!
The technicians are polite, efficient, thorough and offer good advice. I've been using Electrodry WA for about 8 years. That's because the service suits my needs and is reasonably priced.
I recommend this company.
1 comment
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Review collected in partnership with Electrodry
- VIC
- Verified customer
Great Job and easy to deal with
Cleaned our carpet and chairs like new , great job Joe and we will get them back when they need a re-clean.
If you need your carpets or chairs cleaned I recommend this service.
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Review collected in partnership with Electrodry
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Satisfied CustomerSouth East Queensland, QLD
- 2 reviews
Great results
Communication was very prompt and polite. The Technician arrived on time, was friendly and knowledgeable and professional. He did a great job removing stains and bringing life to old worn carpet.
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AngieIllawarra, NSW
- 5 reviews
- 1 like
- Electrodry NSW
- Verified customer
Thrilled
I was thrilled with the results of my recent carpet clean by Electrodry. I would highly recommend them to anyone who’s wanting to get their carpets cleaned. They also offer a huge range of other services.
2 comments
Electrodry C.Electrodry
Thanks for booking us Angie. We hope to hear from you again in the future.
You certainly will
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Review collected in partnership with Electrodry
Air Con clean - highly recommend!
Our technician was Seb in Brisbane. He was prompt, professional and respectful of our space. Had a minor issue after the clean that was resolved quickly no dramas. You can see the strong attention to detail in every aspect of Seb’s work. We would gladly have him back every year for our air con maintenance!
1 comment
Electrodry C.Electrodry
Hi, Emma. Thanks for your feedback. We'll make sure to share it with Seb!
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TonyWide Bay-Burnett, QLD
- 2 reviews
- QLD
- Verified customer
The only way to clean your carpets!
Best we have ever seen our carpets since they were layed many years ago! They were easy to deal with and payment was a breeze! Prompt service and did the job earlier than I expected.
Will definitely use them again!
1 comment
Electrodry C.Electrodry
Hi, Tony. Thanks for the feedback. We're glad you found our service easy and effective. We hope to be able to service your carpets again in the future!
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Review collected in partnership with Electrodry
YvetteSouth East Queensland, QLD
- QLD
- Verified customer
Carpet Cleaning
Excellent customer service with regular updates. Cleaner was personable, punctual and thorough. Great end result. Cleaner was focused on the best result for the customer. Was not pushy for additional services.
1 comment
Electrodry C.Electrodry
Hi, Yvette. Thanks for your feedback. We're glad to read that you found our service satisfactory. We look forward to servicing your carpets again in the future.
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Review collected in partnership with Electrodry
ozziemozzieCentral West, NSW
- 4 reviews
- Electrodry NSW
- Verified customer
Great carpet again!
Not sure how long since my home had had the carpets cleaned. But what a difference the cleaner made in a short time. He even moved a few lounge chairs to help out.
1 comment
Electrodry C.Electrodry
Thanks for the feedback, Ozziemozzie. Thanks for booking our service. We hope you enjoy your clean carpets! Please feel free to give us a buzz if there's anything else we can help you with.
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Review collected in partnership with Electrodry
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Rochelle CondonGreater Melbourne (Metropolitan), VIC
- 2 reviews
- VIC
- Verified customer
Fabulous results and great service
I am thrilled with the results and the courtesy and the Service Thanks so much am singing your praises to all my friends. You did a great job and I will hire you again for some of the other serviced
1 comment
Electrodry C.Electrodry
Hi, Rochelle. Thank you so much for the feedback. We hope you enjoy your clean and germ-free carpets. Feel free to get in touch if there's anything else we can help you with!
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Review collected in partnership with Electrodry
I love the song
I haven’t actually used electrodry products but the ad is so catchy. I often find myself singing it on random occasions. I can’t wait to use the service xx xx
1 comment
Electrodry C.Electrodry
Hi, Holly. We're glad to hear from you. Feel free to let us know when you're ready to book. We'll make sure to give your carpets that extra Electrodry care. We look forward to hearing from you.
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Air Conditioning Clean
Just had Eric here from Brisbane to clean the aircon. You have such a great wonderful employee. Congrats on such a great employee, he is such a wonderful ambassodor for your organisation.
1 comment
Electrodry C.Electrodry
Hi, Debbie. Thanks for your feedback. We're glad you were happy with the results and we'll make sure to extend your feedback to Eric and his manager. We hope to hear from you again in the future.
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linda b.Queensland
- 2 reviews
Terrible experience
Carpet took forever to dry. They weren't cleaned as promised. Ruined my rug - it's all warped. Ditched waste on my grass turning it brown. Follow up customer service was also dreadful
3 comments
Electrodry C.Electrodry
Hi, Linda. Thanks for your feedback. We apologise for the inconvenience caused. We'd like to send a technician over to inspect your rug and the damaged patch of grass. In order to help you, kindly mes... Read more
sage us with your service address. You may also email us at feedback@edry.com.auNot wishing to be rude but I wish to never have you involved in my house ever again.
Electrodry C.Electrodry
Hi, Linda. We understand and again would like to reiterate our intention to want to address this issue. If you change your mind please email us any time at feedback@edry.com.au . It would also be help... Read more
ful if you can give us your service address so we can at least investigate what went wrong and address it with our staff to avoid any more problems. Thank you for your time.Similar opinion? Write a review on ProductReview.com.au!
SandraGreater Melbourne (Metropolitan), VIC
Poor Product and service
I got a quote to clean and sealed my tiles and grout, and would not recommend the job, only part of the grout was sealed, I was instructed that once the grout was sealed water would slide off it and as I mop the dirt would come up easier as the seal on the grout protects it from getting stuck. 3 months later I called customer service to discuss my dissatisfaction with the service, to which I was told a consultant would come out, well that was a waste of my time as he quoted me more money to fix the job they didn’t do correctly the first time.
1 comment
Electrodry C.Electrodry
Hi, Sandra. Thanks for your feedback. We'll look into this for you straight away. To help you further, kindly message us with your service address.
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Questions & Answers
TCasked
Cathyasked
I found it difficult to establish a time for my carpet to be cleaned, and the email that was sent didn't match the actual time on the 3 occasions Electrodry have attended my property. The onsite staff have been keen to please but I can't say that about management. When I had problems due to the stairs not being cleaned properly, and shocking stains remained, the first service agent took pictures and said he would refer the problem on, then I arranged for a second service agent who also cleaned the stairs but he was clearly and rightfully not satisfied that the issue had been resolved either. He suggested I contact the company again to get a supervisor to attend. I made another appointment (who showed up at the unscheduled time again) and it was another service agent. I explained it all to him due to the fact he had no idea about the existing problem. He spoke to his supervisor and I was told that after he cleaned the stairs for the 3rd time I would receive a phone call from him to check if I was happy. By now the carpet is stretched, and all stains are not gone. The carpet needs replacing, and I am extremely concerned because you can't match new with old, and you can't stop at the top of the stairs. Having not heard from the supervisor, I phoned the company again, and have not yet had any response. I don't wish to write a rotten report on product review, but according to Australian Consumer Law, and I quote, this is a major failure -"the services are substantially unfit for their normal purpose and cannot easily be made fit, within a reasonable time. For example, a carpet-cleaning service changes the colour of the consumer’s carpet in some places" Page 4 of 'An Industry Guide to Australian consumer Law'.
7 answers
Electrodry C.Electrodry
Hi, Cathy. Thanks for your feedback. We apologise for the inconvenience caused. To help you with this issue, kindly email us at feedback@edry.com.au with your service address and best contact number(s).
I immediately emailed you my details and still haven’t heard from you...
Electrodry C.Electrodry
Hi, Cathy. The email should've gone to me, amongst others, but it seems to have not gone through. Would you mind just chatting your service address here? Thanks.
Margaret Sneddonasked
Can you dry clean a white shag rug 280 x 190 cm. Situated The Entrance.
MLS
1 answer
Electrodry C.Electrodry
Thanks for enquiring, Margaret. Yes, we can clean shag rugs. Depending on the material and condition of your rug, we should be able to clean it within our minimum fee of $109. For a more accurate quote, you're welcome to call our hotline 132713.
Details
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Electrodry C.Electrodry
Thanks for the feedback, Pammy. We totally agree, much like us, pets like clean carpets too!