As of mid-2018 Electrodry is offering each reviewer a $20 Woolworths Gift Card to their customers to encourage them to write a positive or a negative review. It is possible that reviews were written by customers who received such a reward.
Poor Product and service
I got a quote to clean and sealed my tiles and grout, and would not recommend the job, only part of the grout was sealed, I was instructed that once the grout was sealed water would slide off it and as I mop the dirt would come up easier as the seal on the grout protects it from getting stuck. 3 months later I called customer service to discuss my dissatisfaction with the service, to which I was told a consultant would come out, well that was a waste of my time as he quoted me more money to fix the job they didn’t do correctly the first time.
- Verified customer
Exhorbitant charges for extras
I booked a three room and hall clean and agreed $244. On arrival I requested that the carpet be scotchgarded and did not request a price. I assumed it would be around $100, which is around what I have paid previously for scotchgarding. I booked electrodry this time because of the claimed short drying time. However the carpet was still damp in places the next morning some 15 hours later.
When the job was completed the bill came to $576. Additionally the invoice stated the technician was in attendance for 2 hours. Actually it took just over on...
Mattress Clean I
Not happy! I told it would take 2-4hrs The Clean was fine however, It’s now 5.5hrs later and still very very wet. Guess where I’ll be sleeping tonight!
Not good! ERRRRRGH!!!
Polisher is not suitable for cleaning average soiled carpets
I used this company several years ago to clean three of my rooms that all had Hi Lo carpet, I was disappointed as all they could do with their polishing machine with pad on was spread out the residue flicking some of the dirty water on to the lower walls, the pad was only rinsed twice. Management said these machines are only for a low residue clean, and we could do it again. I refused. I believe these machines could do a good job if the pad is rinsed every few square metres.
Good job but poor customer service
Called to compare prices and get a quote, the lady that spoke to me was pushy and decided to just make a booking regardless. After comparing other providers, l decided to go ahead with the service, so I called back to confirm the booking, the time and my details, and they did not change. Next day the technician arrived 1.5hrs early, and when asked to come back on time, he came 0.5hr late. And yes, the carpets were cleaned, but I never got a call or message that the job was done. The following day when I asked why they never sent a digital copy ...of the receipt, turns out they got my details all wrong and misspelled. Seems the only things they got right are my address, mobile and that they needed to clean the carpets, all else is "ye, she'll be right". That's a bit slack and requires improving.
Technician tried to increase quoted price by discreetly leaving 2 products at the door and charging for them. And the 2 patches I needed cleaned still smell.
Wouldn’t recommend Roger (bayside/Frankston area)
After waiting 1 hour after the agreed time for the technician to arrive, I then paid up front for our carpets and tiles to be cleaned in the house we were about to move into as I had to get to work and would not be there when they finished. The carpets and tiles were clean and in very good condition, I just wanted them freshened up before the move including the floor tile grout. Dropping by after work, the carpets looked ok but the tiles were streaky, covered in a residue and footprints as well as a what I can only describe as course pet ha...ir or bristle. They looked worse than they were before! The darker tile grout in the wet areas was only very slightly improved. I had to vaccuum and then use 3 buckets of water and floor cleaner to remove the residue and streaks. The water was brown when I tipped them out. Very disappointed.
Probably worst value of any home service
We arranged to have lounge room carpet in an apartment and 2 floor rugs cleaned by ElectroDry.
How can any company justify $159 for 1 hours work?
The appointment process was a shambles and the telephone operator changed the time twice before trying again when we suggested we cancel. The telephone sales methods of trying to sell additional services is painful. We wanted previous operator again and weren't told he wasn't coming.
i don't know anybody I dislike enough to recommend this high pressure selling group of overcharging cowboys
Timber floor restoration ... NOT
Had Electrodry restore my timber floor. Scratches were not covered by the restoration. We arranged with them to return and fix the problem, with a small extra payment for complete resanding and treatment. the second job is much worse than the first. Electrodry ... stick with carpet cleaning. Althoug my timber floor is worse than it was before I called them in, I am not game to ask the to repair again. Shoddy work by the contractor on the NSW Mid North Coast.
Lovely man but still have stained carpets
The young guy who came to clean our carpets and rugs was lovely - very polite and helpful but unfortunately electrodry only offers a very superficial solution to dirty carpet - I specifically wanted pet urine smell from rug and carpet but unfortunately despite the ‘sanitiser treatment ‘ the smell persists on both - maybe too much to ask but probably could have saved myself $200 and given the whole exercise a miss - not sure if other carpet cleaning companies do a better job but electrodry was the only one who had bookings available -maybe this tells you something ☺️
Double the quote!
Quoted $300, charged $600. 1 Room & 1 couch, dimensions given prior & yet 100% markup on the quote. No mention of the increase at the time of the clean or even during the clean.
Shocked, & shocking!
Since bought a Bissell with outstanding results
I had my carpets cleaned at a cost of 500 dollars. The fellas that came were really pleasant, this was the first job for this fella without full supervision. The carpets looked good and stains appeared to be gone. It took a lot longer to dry than anticipated and slowly over 2 weeks the stains reappeared, spread out and less obvious but there. I bought a Bissell cleaner and on first use the water was quite brown which really surprised me. It took a couple of hours to dry and the carpets look bright and it smells amazing. This was at a cost of 345 dollars. An expensive lesson for sure.
Be Aware of the Pricing
I phoned Electrodry Ormeau to book two bedrooms for carpet clean. I was given a price and then advised my quote could be substantially reduced if I got more things done. I didn't want anything else done.
So the price I was given was what I understood would be final and clean my carpet.
However on arrival the technician and I discussed the couple of marks and he then advised me that for an extra $20 he could use something else on it and this would give it a better chance of removing the marks.
The person doing the original quote needs to explain about the up-selling / add-ons that the technician will do on arrival.
Not good enough.
- Verified customer
For $169.00 for less than 1 hour of service I was expecting a better service. A simple vacuum and a polishing machine didn't clean the carpet as I expected, didn't notice any difference before and after. The carpet even didn't smell as clean carpet. A few stains and dirt wasn't removed. Didn't complain because I knew that with the type of machinery were used it would impossible to clean the carpet properly and as the guy who came said, he would TRY to remove. Overall, the service was not good at all.
- Verified customer
Wouldn’t use again.
We had both our carpets and our tiles done. It ended up being a standard carpet clean which didn’t remove a lot of the stains on the carpet (and it was not explained that a standard clean would not remove those stains). We also had our tiles/grout done. The tiles and grout came up great but the grout where the tiles joined the wall was still filthy when he left. We organised for him to return to clean this (for free using the 14 day guarantee) and when he left it looked exactly the same as when he got there. I ended up cleaning it myself with some Gumption and a toothbrush. Very disappointed especially when I paid an exorbitant $570 for the tiles.
Dud for red wine stain
Phoned for urgent help with red spilled on carpet. Told there,s no rush... will be fixed next week.... dont touch it.... turns out local agent says wrong on all counts, couldnt fix it. We should have rinsedd and vac,d it asap.... bad rap Electrodry
I was stuffed around with times, being told they’ll come 2 hours late which I was fine with, then another guy that I wasn’t aware was coming came 1 and a half hours earlier then arranged. He was judgmental and rude and abrupt towards myself and my house.
Poor Result from Electrodry Timber Restore Process
Electrodry was engaged to restore cypress pine flooring for whole house of about 84 square metres. Some parts were done well like worn floor areas near back door colour matched close to the rest of the floor area.
However other parts of the flooring were not completed to a very satisfactorily level. The area in front of the fireplace had new pine floors installed to match the existing floors but after the treatment the new floor boards were an entirely different colour ( dark orange instead of yellow). The agent shrugged this off saying it was...
Tile cleaning terrible
Booked these guys, demanded payment up front, the lady was less than customer focused. The overall job lacked consistency. The grout was not cleaned as demonstrated in ads and website. I was less than impressed. Will not only not use again, will not even consider for other services. Stay clear.
Had them out today and when they “completed the job” I asked if they had cleaned under my 2 x 3 seater lounges and they said yes to start with. I asked again and then asked if they had moved them and they said they don’t do that. He moved the couch and it hadn’t been vacuumed or cleaned. $300+ for 2 couches and ottoman and the carpet. Won’t use again!
Questions & Answers
Does management ever return calls to dissatisfied customers? I have been waiting 5 months now.
And been a customer of this company for 10 years.
I found it difficult to establish a time for my carpet to be cleaned, and the email that was sent didn't match the actual time on the 3 occasions Electrodry have attended my property. The onsite staff have been keen to please but I can't say that about management. When I had problems due to the stairs not being cleaned properly, and shocking stains remained, the first service agent took pictures and said he would refer the problem on, then I arranged for a second service agent who also cleaned the stairs but he was clearly and rightfully not satisfied that the issue had been resolved either. He suggested I contact the company again to get a supervisor to attend. I made another appointment (who showed up at the unscheduled time again) and it was another service agent. I explained it all to him due to the fact he had no idea about the existing problem. He spoke to his supervisor and I was told that after he cleaned the stairs for the 3rd time I would receive a phone call from him to check if I was happy. By now the carpet is stretched, and all stains are not gone. The carpet needs replacing, and I am extremely concerned because you can't match new with old, and you can't stop at the top of the stairs. Having not heard from the supervisor, I phoned the company again, and have not yet had any response. I don't wish to write a rotten report on product review, but according to Australian Consumer Law, and I quote, this is a major failure -"the services are substantially unfit for their normal purpose and cannot easily be made fit, within a reasonable time. For example, a carpet-cleaning service changes the colour of the consumer’s carpet in some places" Page 4 of 'An Industry Guide to Australian consumer Law'.
Hi, Cathy. Thanks for your feedback. We apologise for the inconvenience caused. To help you with this issue, kindly email us at email@example.com with your service address and best contact number(s).
Hi, Cathy. The email should've gone to me, amongst others, but it seems to have not gone through. Would you mind just chatting your service address here? Thanks.
Can you dry clean a white shag rug 280 x 190 cm. Situated The Entrance.
Thanks for enquiring, Margaret. Yes, we can clean shag rugs. Depending on the material and condition of your rug, we should be able to clean it within our minimum fee of $109. For a more accurate quote, you're welcome to call our hotline 132713.
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