Do not buy it - When it breaks down Electrolux service is terrible
Purchased 5/1/18. Takes over 2 hours to dry a load. It broke down in May '20. Was supposed to be fixed in 2 weeks. Almost 5 weeks now and I have rang 4 times to be told it isn't ready and will take 2 more days. Last time they didn't even say when it would be ready. They don't call you or let you know what is going on. Not good enough for a $1,399 product when new. Would not purchase Electrolux ever again.
Don’t buy this model
Didn’t dry sheets at all Which was so frustrating and really only dryer towels properly. Nothing in under 2 hours. It stopped working after after 2 years. Fortunately I had product care so getting a new one tomorrow
Do not buy - no response from Electrolux
Purchased this from Harvey Norman in February 2017, has from day 1, struggled to dry even the smallest garments, a 2hr 38 min cycle leaves clothes damp. Now the machine has a fault, quoted $200 to even look at it, this is priced as a premium product at $1399.00 new. Very dissapointed and will be staying away from the brand and advise others to do the same.
The most terrible product
I regret greatly of buying this product and my sincere advice is never never buy this model. More stupidly, I was convinced by the sale staff to purchase Harvey Norman extended warranty.
I purchased this dryer in May 2017. The problem of the machine is that it cannot dry clothes completely. They were damp and we have to hang them to dry. Two to three service calls were made in the 2-year factory warranty. After these in-factory checks and repairs. The problem stilled remained off and on.
When it came to Harvey Norman's extended warranty since M...
Purchased in May 2017 for A$1,355.00.
Absolutely terrible product!
We were recently pitched this dryer by a team member at Harvey Norman and stupidly purchased it thinking it would save us time! The clothes never come out dry and when you try to put on another cycle to dry the clothes it stops after 2 minutes. We have a new baby and this machine is totally impractical for washing and drying on a daily basis. Do not buy this! So disappointed.
This failed twice within the last 3 years and now requires to pay 250+ to replace the failed motor. It's a pain!
EDH3497RDW is a poor quality product. Do not buy this. It failed twice over the past 3 years amidst that use it only once a month in average. Definitely don't recommend buying this expensive unit.
Purchased in December 2016 for A$1,400.00.
should have read reviews before buying
I bought this to use in the wet season but it’s useless. When putting in a coverlet and choosing the duvet setting it stops after 4 minutes and is all bunched up! Really regret buying this machines. Even after hours loads aren’t dry. Shouldn’t have trusted the brand and should have done research.
Purchased in July 2019.
Faulty electrolux condenser dryer
My dryer arrived faulty and was replaced. Then it did not dry anything, everything came out wet so a Tech need to attend and fix the issue. The door lock then broke and that took weeks to replace. The dryer then had issue where the dye turned it blue on the inside. It has never dryer properly things come out damp after it has gone through 2 cycles which is at least 2 hours. Now it starts and turns off 3 mins later saying everything is dry when nothing is dry. Then it tells you to empty the water container but it has no water in it. I have call...customer care they are hopeless and do not care about there customers. They just continue that cycle of inconvenience sending out techs that fix one thing only for another to start going wrong. This should have been replaced with a difference model as this one is hopeless. I will never buy anything else from Electrolux again I have the washer, dryer and vacuum and none of them have been good quality. Buyer beware!!!!
Very disappointing dryer for the money
I use this dryer as a backup for winter drying emergencies. I have had the dryer around 2 years. It is a really underwhelming dryer, leaks air through the seal of the door. The "child lock" does not work at all - children can simply open the door. The dryer itself eventually dries clothes but only after two or three goes of the cycle. It barely seems to warm up. This might be a faulty dryer or just a really poor design.
Constant break downs and poor after care service
Bought despite poor reviews as it was the only condenser dryer that would fit into our laundry at the time. It broke down within 6 months with water pooling at the bottom and after getting repaired broke down in another 6 months for the same reason. In addition, after sales service has been poor - Electrolux are really inflexible on the days they're willing to service as well so unless i take leave I can't get anyone to look at it.
Do not buy this dryer, it takes 6+ hours to dry 8 towels. It has quite few settings on the machine, but the extra dry cycle won't dry a normal load under 6 hours. If you have a family and want to do a few loads in a day then don't even think about this dryer.
The salesman will give you the pitch about these dryers having no condensation, they're a heat pump dryer and you need to expect the clothes to come out slightly damp, as this is normal. You will be very disappointed when the dryer stops and your clothes are still wet after 3 hours.
I bought this machine to wash linen at a holiday rental. Completely impractical as it takes so long to dry a load. I can’t dry a set of sheets in a reasonable time. I just had a set on for approx. 5 hours and it’s now hanging in front of the heater as it still came out wet in places. It’s not broken, it has just never worked as I hoped.
Purchased in June 2017.
Worst dryer I have ever owned. Takes forever. Clothes always end up in a damp ball. I have to untangle them and put them back in for another cycle. And they still feel damp and they smell when they eventually dry from spending so long in the dryer bunched up into a ball. Water leaks from under the door. On my way to the dump with it.
Very poor dryer performance
To dry a flannel sheet takes over 5 hours and that is only one. The sheet rolls into a ball and I have to stop the machine and unravel the sheet so that it can continue to dry, Difficult to wash and dry sheets and have them back on your bed that evening. Unable to change “dry” setting, so most items feel damp on completion and require 2 cycles. Would not recommend this brand, this was a new machine and has not been used often, disappointing.
- Verified purchase
Worst dryer, extremely bad customer service
Got the dryer one and half years ago, had lots of water come out from bottom part where the water not supposed to be. I have to manually draw nearly a litre water out every day, otherwise the clothes won’t dry and water leaking everywhere on floor!!! Technician come had look three times, couldn’t fix it, offering replacement. Try to contact customer service, every time wait an hour to get through!!!! Then I was told the report hasn’t beeen sent through, they couldn’t do anything about it!!!! But the report was already sent couple days ago, then...the lady named [name removed]’ said they have lots of report sent to them recently!!!! I said I couldn’t hear you clearly, she said you call back later, then said hung up!!!!! She is extremely rude!!!! It’s waste of my time!!!!! I won’t buy Electrolux product anymore!!!!!
- Verified purchase
Bad product from a "low quality" company
I bought this dryer on 8Dec2016. For past 2 years, more than 8 service calls including the entire machine sent back factory for repair twice & each repair required 2 weeks time (& no loan set provided). The failure is drying process longer than usual (>3hours as compared to 1h20m at the beginning). The root cause was just determined by development team (according to call center on 5Dec2018), that is due to dirty sensor. The call centre claimed this dirty sensor is not caused by customer (or usage) and it's an inner part problem.
Besides, thi...s dryer will not guarantee 100% drying up. With its fuzzy sensor, it will end process automatically when sensor "think" no water detected. Hence, the drying process is always prolong over age. In worst case, I found serious water leakage in the heat compartment and then it alarmed me to claim warranty service. Not guarantee 100% dry up, probably 25% (6-10pcs) laundry stuffs need to be hang up for moon dry. But, you can consider to run extra time but maybe need 1hour extra drying manually based on my experience. (The so called 'manual' is to run the drying process without fuzzy sensor and it may be harm your stuff in the event of 'over dry'). Thus, pls think carefully 100times before purchase this model or 'Electrolux' products. Moreover, The service center 'Electrolux S.E.A Pte Ltd' has many bad reviews in Google search result (188 reviews on 5Dec2018) and their service is really bad bad bad. You would find The call center gives many assumption/promise/fake info. For example, they promised to give me the report that tells what went wrong for my dryer. After 6calls for period of 3 months, I never received it at all. For example, the call center said the onsite technician know well what went wrong and I should ask directly without the report request, in one of the call but actual is the onsite technician said he doesn't know what went wrong.
This dryer works perfectly! I was a bit hesitant because of all the negative reviews but I went ahead because I’ve previously owned an Electrolux condenser dryer and was very happy with it. Like every appliance, it helps to read the instructions before usage. Page 11 section 8.2 is where you can change the level of moisture/dryness in the clothing. It seems that all of the people that left negative reviews complaining that their clothes weren’t dry after two hours, hadn’t read the instruction manual prior to use. Overall I’m a very happy customer of this product and of appliances online who delivered, installed and removed my old dryer. They were a great company to deal with and I’ll be using them again in future.
- Verified purchase
Buy something else
Bought this dryer 2 weeks ago. Despite changing the dry settings (which you will find on page 11 of your instruction booklet) I am unhappy with the performance of this dryer. It simply does not make clothes fully dry. They remain "damp" to the touch even after using the driest setting for the longest time. Thankfully the store I bought it from is allowing me to return the dryer and buy something different. A lemon ...and a very expensive one!
Worst machine I have purchased
Purchased a year ago and not happy sheets roll up into a tight ball and don't dry continually opening the machine and unwinding sheet. It takes hours for a load to dry sometimes up to 5 to 6 hours and clothes still damp. I have called the customer service area in relation to issues was advised to change the settings however has made no difference was also told they could send a tech out but if they found no issue with the machine I would be charged so found the customer service unacceptable and will most likely never buy a electrolux product again soley due to the service I received.
Does what it should
We were very hesitant in purchasing a dryer, as the first cheaper dryer was not great at all and died twice (once resurrected) :) We purchased this heat pump dryer in combination with a Eletrcolux washing machine at HN and it hasn't missed a beat so far. The machine gets used in a home of four extensively on the weekend and does exactly what it should do.
Questions & Answers
When I start the dryer the tumbler inside will not turn, I get a whirring sound and nothing happens.What is causing this??
Hi, is it normal for water to be in the condenser cabinet when i open it there is always water in there?
We purchased this dryer along with a washing machine three weeks ago for our European laundry in our new apartment.
I have searched multiple times for information on why we are not collecting any water in the water tank. Instead we have condensation developing around the function knob and along the outside of the water tank. I changed the drying level as per the instructions and this has cleared up some of the condensation, however there is still no water in the tank. There is also no information about how to attach the clear hose that came with the dryer.
Any suggestions or help would be appreciated.
The lack of information available is quite frustrating.
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