Motor fails in under a year & it takes nearly 2 weeks for a replacement
This dryer, which we were previously very happy with, has failed in under a year. A service call was logged & that took 4 days until the service tech was able to come to confirm the motor had died. He said the part needs to be ordered & he can come the following week!! This takes it to 11 to 12 days before we have a working dryer again. We completely rely on this dryer & with the current wet weather we have no option but to pay at a laundromat. I called After Sales Service to register my dissatisfaction of this product & process & they say...all they can do is give me an email address to complain or record my feelings into the notes system, which goes no where. Staff are jaded & don’t care about customer service or the lack that Electrolux shows it’s customers. Completely regret buying this product & will not purchase any Electrolux products ever again.
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Best Dryer Ever
I upgraded from an Electrolux vented dryer (which was great also) as moved to an apartment and could not vent outside.
Please read the manual, especially page 8; section 8.2 and adjust the remaining laundry moisture degree. This comes set as default (CO---), please change to (CO-) if you want to have dry laundry. CO--- is for hard water which is what most of Europe is and your clothes will come out damp. CO- is for soft water which is what most of Australia is as clothes will come out dry.
I mostly use the cottons setting (Cupboard D...ry), i put everything in and it all comes out dry between 50 to 70mins. No difference to my vented. I like the reverse tumble feature, although i wish it would reverse tumble more to keep sheets untangled better. This is important as most of the other heat pumps do not reverse tumble and blankets and sheets just turn into a bouncing ball and do not dry.
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