Dryer squeaks and doesn't always dry
We bought the dryer in November 2015. For the last 6 months, the dryer will run at times, but not actually dry the clothes. Recently, it has started making an awful squeaking sound, hinting that it is about to pack up all together. Too many problems for such a small dryer. Should have read the reviews before buying an Electrolux! Never again.
Purchased in November 2015.
- Verified purchase
This is the first dryer that I've bought. It's been 3.5 years old and is still going strong (touch wood!). The control panel is simple and easy to use. It also has some features that I find valuable such as:
- time delay: helps save money as I set it up for the dryer to start in off-peak hour;
- crease free: not 100% wrinkle free, but clothes are handled much more gently and out of the machine softer - though this function takes longer to finish;
I've seen some negative comments about this dryer can't dry clothes. My tip is:
- don't over load it
- when transferring clothes from washing machine to dryer, separate them and make sure sleeves, socks etc are not rolled or lumped together.
Four years old and no longer powers on.(Edited)
Edit: After commenting on the Electrolux Facebook page a representative contacted me requesting my details. After reading some of the online comments I was sure they weren't going to follow up. But how wrong I was! Another representative called asking about my issue and did their best to get it sorted. Had the tech out here to assess the problem and then he returned a few days later with a replacement part. Although I would have preferred that my dryer lasted several more years before having any issues, I am very happy with the effort put in b...y the Electrolux team. Thankyou Electrolux me and my family are glad to have our dryer working again! Had this dryer for 4 years or so. A couple of days ago my wife tells me it no longer powers on. Tried it in another powerpoint and nothing. Looked up this issue online and found this is a common problem. Also discovered that Electrolux don't seem to care about their customers at all. And from their Facebook page it looks like if you do manage to actually get a hold of customer service you'll be most likely met with indifference and then if a technician does eventually turn up you may have to pay a call out fee and then a fee in 15 minute blocks. That's if you get a technician who can deal with the issue. If I can't repair my unit myself in a cost effective way and have to replace it I will never buy Electrolux or any other brand associated with the company. You need to start treating your customer as valued customers Electrolux. What I'm seeing is something that any business should be ashamed of.
Purchased in April 2015.
Constant inherent circuit board problems with the EDV5051 & EDV6061
I have been amazed at some of the comments left by people who had purchased either the Electrolux EDV5051 or EDV6061. It appears as though the main front display circuit board on these machines fail some during warranty but most after warranty has expired. What is shocking is that Electrolux respond with, "We are sorry about your dryer, could you please email us to discuss the problems." When you do email/call/discuss, they talk your problem down to "it's wear and tear" or "Your not cleaning the filter" or every excuse under the sun to blame y...ou so that they can avoid honoring their legal responsibilities. If you push the matter further, they say, "ok, i will talk to my manager and get back to you. When they call you back, they tell you as a gesture of good will, they will offer parts and labor at staff prices. Australian Legislation with regards to Warranty Claims DOES NOT STATE that parts and labor costs shall be shared between the manufacturer and consumer. It stipulates that the manufacturer shall be 100% completely liable for all parts and labor PERIOD!!. If it can be established that there is an inherent and consistent fault/failure of the product, then the product shall be replaced, refunded or repaired AT MANUFACTURERS COST. Even if it's out of warranty within a reasonable time period...Usually 12-24 months when the original Warranty period expired. In this case and as can be clearly seen by the scores of people who have purchased this machine, there is a consistent and constant inherent failure in which the main circuit board of the machine fails. Then Electrolux try to get out of their Legislative duties by trying to pin all the costs on the consumer and when the issue is pushed by the customer, Electrolux continues to try to get out of their Legislative (Mandatory) responsibilities by offering, "As a gesture of good will, we will offer parts and labor at staff prices." What a complete and utter Rort and major deception. This is completely Un Australian. It would be good if each and every one of us could contact the ACCC and lodge complaints about this because the ACCC will only investigate if a large number of the same complaints are lodged with them. They will not investigate if there are only a few complaints (2 or 3). Cmon, lets all get on board and fight these crooks because good people are paying for a product that is manifestly defective from the outset. We need the ACCC to investigate why are their products so defective and why do they keep trying to evade their Legal Warranty responsibilities. Electrolux will not Recall the product cause it's much much cheaper to fight the consumers by attempting to swindle them out of their Legal Warranty Rights and Obligations....
Used Heavily Over Winter
We got this several years back but it was instorage and we finally got to use it properly over wintre - what a lifesaver! No more endless waiting for clothes to dr over days on the rack.
Its fairly quiet running and extremely easy to use and also set up. The only thing to remember is to empty the lint filter from time to time but apart from the t its set and forget. A real please to have warm dry clothes again!
Unit dead, and no response from customer care
We bought the product 4 years ago.
It was barely used (may be 5 to 6 times in any given year).
Then just stopped working, with no reason.
Customer care (firstname.lastname@example.org) have not bothered to respond to emails.
So, am at a loss. Other reviews indicate its a control panel. But its easier to buy a new one ( that is not an electrolux) than it is to replace it.
When it worked, the unit was fine.
Not very noise and works well
Make sure that you keep the filter clean and this dryer could be very efficient. I am happy with the purchase and I like the way it works and it is not very noisy in comparison with my old drier. I would recommend it to anyone looking for a good dryer and I expect it it to operate for years to come.
Family Constantly Uses It
We ahve had this for years now and every time I go past it it seems to be on! The family use it a lot and especially now that it is winter (Victoria) so there is no other way to get clothes dry. What can I say? It just works. It's simple enough that the kids can use it and solid enough to keep running for years without any maintenance. Its a good basic design and it always gets the job done. Would buy the same one again if needed.
- Verified purchase
5 star for warranty service, 1 star for terrible droning noise.
Purchased July 15, developed loud droning noise just before warranty ran out last year.
Terrific honouring warranty - prompt, ended up completely replacing the motor.
Unfortunately the droning started again a week later and has never stopped!
The dryer has dried well throughout but I'm getting nervous something electrical may go wrong so I'm off today to buy a new [different brand].
Works Brilliantly Very Happy
I just got this because there is no way I am going through another winter without one. I remember wearing damp clothes last year! It is such a treat to put warm clothes on straight out of it - makes me realize what I have been missing out on!
Its very easy to use - a child could do it and it works perfectly. I have found it is a better idea to separate sheets and do them separately but on the coldest days i just put the washing straight out of the washer and it handles it no problem. This is a really great machine and I am totally stoked we bought it.
Good at first but not now
Worked well for the first year but now has become noisy in operation with a slight vibration. Called Electrolux before warranty ran out, a service company contacted me and came out to diagnose the problem. He was not sure and suggested renewing the drum glides, that was 2 months ago and still waiting. As I am a Electrical Fitter / Mechanic with 45 years experience I will have a go at fixing it myself if no one contacts me soon. I can't be bothered chasing people up and unfortunately this reflects on Electrolux , it will also give me a insight to how well it is constructed and designed from a electrical / mechanical point of view.
- Verified purchase
Reliable dryer whenever needed
From the very beginning, the name Electrolux caught my eye. I am not a person that uses dryer very often even during winter due to its high electricity consumption. This product has very good energy efficient rating that's why I chose it and also I got it at a very good price.
So far, i have no complain with its efficiency and would always recommend this brand or product to anyone who is looking to purchase a dryer.
Wasn’t expecting it but awesome!!
When I bought this dryer I thought it would be all right but it is actually excellent. It works very quickly and has lots of great different options to pick from. My old dryer was always slow and would shrink my clothes but this on the other hand is now great. I would definitely recommend buying it.
I was after something simple and does the job. I didnt want to spend too much money. It was small enough to just sit on top of my washiing machine. Comes with everything you need if you have basic requirements for a dryer. I only use it during winter when i cant hang it outside due to weather.
This is a decent dryer
This is a decent dryer which gets the job done without being fussy. It does not have too many different settings, and does not have a fancy digital interface - just a collection of buttons which allow for different levels of dryness, delay start and delicate and crease free options. The senser was the main attraction for me. While it does get the job done, I feel as though the sender is not that sensitive - on a full load something's the clothes in the centre may still be slightly damp, while on a light load, I have found it continuing to dry notwithstanding that the clothes were extremely dry. It does also seem to take quite a while to dry a load. Overall a good solid function machine but nothing fancy
Handy when I need it
My last old dryer which came with the apartment broke so I needed a cheap replacement for rainy days. Works much better than my old one and does the job well for the price as I got it on sale at Harvey Norman. Probably not recommended for daily use as the energy rating isn’t the best.
Not very impressed
We had very limited choices when it came to purchasing a new wall mounted dryer when our 23 year old F&P one needed replacing, and this is a poor substitute. It lacks basic things like automatic switch off when it’s cycle has finished. And it cannot be set to run for less than 30 minutes which is my main bug bear as I find the sensor drying function to be unreliable.
- Verified purchase
The sensor function doesn't do what it is supposed to do,
We have previously had clothes dryers that you can "Set and Forget" using a sensor programme that stops when th clothes are dry. When we bought this Electrolux Dryer expecting this function would work the same - but it doesn't !
The clothes need to be put in to dry again and again.
The service technician has been out to check it twice he suggested we make sure the dryer was full for this function to work. But it still doesn't. He is coming out again this week.
I hope he can get it to do what it is supposed to.
Bought this during last year's winter as we decided that drying clothes near heater took too long and too cumbersome.
This unit was well worth the investment. The dry time is reasonable and the clothes come out completely dry.
The cons are that you need to clean the filter frequently (easy to do though) and your laundry needs to be well ventilated as there is a lot of steam that come out during dry program.
- Verified purchase
Breakdowns happen - but service is where the difference is
Our Electrolux Dryer we have at a holiday home. It stopped working after 3 years - but due to the low usage and difficulty in knowing when it stopped working - I decided to bring it back to Melbourne. I came here on Product Review and noticed that there were lots of comments - but also lots of responses from the Customer Care team. So rather than complain - I emailed them. A few days later Marina emailed back asking details. I
provided those - then she committed to have a service person come around. He has just left - a very professional ...
Questions & Answers
Hi, my EDV5051 won’t turn on. Nothing. Would I check out the fuse first or would it be the main board? How do I work it out. I can’t find a video anywhere on how to change the fuse in these models.
My dryer is making a noise when the drum is turning even makes the noise when not on and you turn it by hand.
Hi there, my machine is making a rattling sound. It is hung upside down on the wall. It doesn’t sound quite right. We have had it for over 3 years
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