Electrolux EH196BA cooktop surface crater 15mm x 3mm..
We have an Electrolux EHI965BA induction hotplate. It was purchased in August 2015 and installed at the end of November 2015. We had noticed when the sun shined in, though our western kitchen window, we could see a discoloration - about 3mm long like a small air bubble - under the surface. This imperfection was located at the centre of the hotplate towards the back of the glass.
On Monday 10 October, the glass 'laminated' at that spot with the glass lifting out. This left a surface crater, about 3mm deep and 15mm long.
The User Manua...l for this hotplate: https://www.appliancesonline.com.au/manuals/ehi965ba/ehi965ba_usermanual.pdf My wife would only use the cooktop about three times a week. My wife only uses new, heavy-flat-base, induction pots which are clean and she always cleans the cooktop surface. She does not cook with sugar as we do not use it. She only cooks pasta on that particular hot plate. If anything boils over she wipes it off straight away. The cooktop is always kept clean. There would certainly/definitely not have been any 'melted plastic, plastic foil, or food with sugar' on the cooktop. There are no, 'limescale rings, water rings, fat, stains or shiny metallic discolourations'. [refer page 12 of the Manual] My wife and I don't believe this cooktop problem has anything to do with the careful way it has been used. After explaining and sending photos to Electolux, they said we must have dropped something on it, so they would not fix it.
- Verified purchase
Installed the 900 mm EHI965BA in June 2014. This was part of my new townhouse Contract with a prominent builder. This cooktop was quoted to me at that time at $4,800. Before purchasing this cooktop we called Electrolux regarding the use of small 21cm cooking zones. This was our concern, and we were considering looking at other options. Electrolux staff explained that by linking 2 cooking zones we will be able to use cookware larger than 26cm. Same is described in the manual on page #7. The manual, nor the staff explained that we would not be ab...le to obtain even heat distribution. Unfortunately, when we came to use it, the 2 linked cooking zones failed to provide even cooking for a larger pan, and would only heat a limited zone. Electrolux technician and manager could not make it work either. The manager offered a refund to the value of current RRP of $4,339 plus the cost of the extended warranty. A week later after realising that the cooktop was supplied by the builder as part of the contract, Electrolux withdrew the offer, and offered some $1,943 instead, UNLESS, we could provide an invoice. We emailed a copy of the purchase from Hardings made by the builder on our behalf and to be delivered to our address. We also purchased an extended warranty, and at that time Electrolux reassured that it is not important that the cooktop was part of a contract. We would be happy for Electrolux to repair the cooktop if it is a manufacturer's fault, or to exchange for a similar size product from their own range as long as we can cook for a family of four at once and using one pan. We definitely would be much happier to have this cooktop work as described, rather than enduring a mess in our kitchen again. We were truly upset when Electrolux tried to blame on us that we wanted a Siemens (the nearest replacement for the suitable size and for the initially offered refund) or an updated model of Electrolux. This is not true at all as we called Electrolux to fix what we thought was a manufacturer's fault. Instead we have been bullied into settling for a third of the cost, and with an additional ultimatum given a few days as a dead line. We would never bought this cooktop if Electrolux would not promise the use of cookware larger than 26cm, and/or if at least there would be a warning pertaining the uneven heat distribution. It is very unfair that after spending so much money on a cooktop and suitable cookware, we cannot place at least four plates at the table, and make a meal for all four of us at the same time.
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.