Electrolux EWF10831

You should be handy – My review is based on my experience. Belt falls off the drum. Have replaced it multiple times. Finally the belt was worn, put a new one in. Now lock is broke. Not many people can be handy and fix or have the time to fix such issues. Maybe it's a great machine, maybe I got a lemon. Show details

motor does not spin – I have had this machine for about 7 years and the motor does not spin the drum. No fault codes appear. I had a look at the motor underneath and could see one of the brushes was worn. A quick google search revealed this is quite common for a unit this old. It would not be economical to pay someone to come out and fix it, however i found new brushes… Read more

on ebay for $14!!!...and they were easy to repalce. If your drum does not spin and the belt is still attached, I suggest you have a go and you might get lucky like me!

Fantastic - best washer we've had – Cleans everything very well, good options for programs, seems to be easy on the clothes. Very quiet as it sits next-door to our teenage sons bedroom and he's never once complained if we had it running after hours. We ran a rinse every few months and cleaned the filter regularly and never had an issue until this month (8 days out of warranty) so going to try an appeal to the warranty people to come have a look at it.  Show details

Inherent Design Flaws although still working – I purchased this machine around 7 years ago, it's still 'working' although I've encountered numerous issues. Firstly, these machines have a well earned reputation for pooling water inside the door seals- mine is no exception. You really need to use a chamois or rag to dry the area out after every wash (which is a real p.i.t.a.) My seal is pretty… Read more

mouldy and I plan on replacing it, albeit the procedure looks fairly laborious. Secondly, the machine walks across the laundry when it has a big load, although this can be mitigated by a bit of d.i.y. bracketing/using a non slip mat. Unfortunately you can't do much about the noise of the drum banging around. Finally there was some sort of electronic sensor issue (complete with error code) that saw the machine stop working a few years ago. Fortunately I was able to perform a soft reset and that particular problem hasn't reared its head since. TO PERFORM A SOFT RESET: have the main dial set to the off position and hold down both the 'start' and 'delay' buttons. With these buttons depressed turn the dial one notch clockwise, when the lights flash you can let go of 'start' and 'delay'. Turn the main dial clockwise, one slow step at a time until you reach the off position. The last step is to wait one minute then turn the main dial to any setting before moving it back to the off position. I hope this advice helps a few people out, all in all the machine washes and spins clothes reasonably well but the water pooling, balance issues and electronic bugs are indefensible design flaws from a company as large as Electrolux. I doubt I'll consider another product of theirs going forward.

Should last longer then 5 years! – Only used for max of 3 person household. Very disappointed that it only lasted 5 years along with the dryer that I purchased at at same time (as it is now dead too). Used for work and personal items and never very big loads. It stopped spinning almost 4 months ago and I had to get a repair consultant to fix it, about a month later it stopped… Read more

again. Same repair man came to have a look at again and fixed again but said if it happeneds again then the motor will need to be changed (would cost around $400). It seems after reading a lot of comments here the the failure of the electric motor brushes is a very common fault. Very frustrated at the moment as I have had to by a new washing machine and now the dryer has died so will have to pay money to fix or buy new one of those now too. Not happy with Electrolux products at all.

THE FINAL STRAW! UPDATE ON POSTS FROM 2012 AND 2015 – NEVER BUY ELECTROLUX Read my previous reviews. After 5 years of constant breakdowns, 2 pump changes, 1 electrical board change, 1 door catch change, pools of water in the bellows (grey rubber) and everything in between IT HAS STOPPED AGAIN! Don't waste your time with consumer protection either. There was OBVIOUSLY some defect with… Read more

this model and Electrolux should have replaced the machines but no, they are happy to have their reputation trashed by unhappy ex-customers.

Now it starts, pumps water then just stops. Looks like an electrical board problem AGAIN.

Electrolux technician just left. $145 later.... electrical board...AGAIN! He didn't recommend fixing it because of the cost. Gave me a "voucher" for a $145 refund from the company IF I purchase another machine from them!

INTO THE RUBBISH BIN after so so so many issues I would NEVER recommend this brand.

BOSCH here we come.

Great Machine – Surprised at the negitive reviews. No problems with my machine after 10 years. Seal gets mouldy as water pools. Spin is noisy with a large load as it has trouble balancing, Show details

Mine has lasted 10 years…still going strong. Great quality, love the delay start function. No faults – Great features. Cycle options are useful. I’ve done gentle wool wash on clothes that are hand wash only. I’ve done large loads, it’s hard to pick any problems with this.

Regular breakdowns – Electrolux EWF10831 We were happy with this washing machine for the first year. The first breakdown was due to worn electric motor brushes. The second breakdown was due to worn electric motor brushes. The third breakdown was due to worn electric motor brushes. The fourth breakdown involved intermittent stopping part way through a cycle. … Read more

This is a well know fault with this model, requiring a control circuit board replacement.

We did not bother to fix this. We got just over 4.5 years of interrupted service from this machine.

Uh oh, another one bites the dust – Our machine's lost its will to live all of a sudden. You'd think this would last longer than seven years! Looks like the motor, or the brains (computer) have given up the ghost. I'm hopeful that the after-sales service is somewhat better than the washing machine itself. It's either that or start frightening our friends with our odd smell.  Show details

Same Problem as Mitz Yao - Washing Machine Failed after Five Years – We bought this washing machine five and a half years ago to replace a top loading machine that had functioned perfectly for about 12 years. Like Mitz Yao, our Electrolux has stopped spinning and draining. We bought it a couple of months after our daughter bought the same model because it had been recommended by Choice. Guess what? Our daughter's… Read more

machine stopped spinning and draining a few months back. Then our machine failed. Given other people's comments and both of our experiences, this sounds like programmed obsolescence by Electrolux. We replace it tomorrow with a Bosch. No more Electrolux products for us.

Hopefully I'll get at least another four years – Was highly agitated when our machine broke down after 3.5 years and was quoted $450 to have it repaired - almost as much as a new unit. I therefore rang Electrolux direct in somewhat of a rage and accused them at being the worlds best organisation at producing landfill appliances. To cut a somewhat of a long conversation short - they offered to repair the machine if I agreed to paying for the $145 call out fee.  Show details

They do not last – When it works it washes the clothes fine. The problem is they don’t last more than five years with normal use. I have had two Electrolux machines since 2008 and both have died. The first one it was the electronics and the second machine the motor has just given up. I have used other brands that lasted over 10 years. The cost of service and repairs… Read more

at this point mean we are better off replacing the machine. I have no confidence in this brand now and will never purchase their products agiain.

Good for 4 yrs until its not spinning, not draining and error display E20 – I bought my electrolux 8kg time manager 5 yrs ago , it spin noisy but it didnt bothered me. Now it's not spinning and drianing, sometimes it dispaly error or just stop (paused). I checked the filter, and drain, feels like something is blocking, however, the only access to teh motor and parts of the machine is from the top cover which is a pain.… Read more

Why electrolux design such body --- not having easy access to its parts?

I'm looking for a copy of service manual but i can't find any , only user manual which i got when i bought it.

Now, Im still trying to fix it. :( Reading here, seems it's a common problem with this electrolux model. Unfortunately my warranty is out . Im thinking to buy a new washing machine and now I feel i should avoid electrolux..

Another one bites the dust – Same as all the other reviews here... Our board has malfunctioned. We've already had it repaired once in the past. And now after paying the $145 call out fee to be told how much it is to replace the board etc. the total of the repairs now surpass what the machine originally cost us. Unacceptable from what's meant to be a reputable leading brand. We are now forking out to buy a new machine to get rid of this lemon.  Show details

Poor quality and service – I've had no complaints with how this machine cleans and cares for my clothes, apart from it being quite a bit louder than I expected. But now I've been told that the motor needs replacing after less than 4 years. I'd expect a lot more - my last machine lasted over a decade without any repairs! However, what I'm more disappointed about is that I… Read more

wasn't told how to access the error codes on the machine when I called the Electrolux Service Centre. Instead I paid $145 for a repairmen to press two buttons and spend less than five minutes to tell me I needed a replacement motor at a cost of over $250. If I'd been able to access this information myself, I could have made a well informed decision to either spend the $400 to repair the machine or buy a new (better quality) machine. This feels like a blatant cash grab! If I do buy a new washing machine it won't be an Electrolux.

3 years replacement and already worn out? if you could only have 24 hr customer service calls – my washing machine was being replaced 3 years ago and now already worn out so disappointing. after washing the door did not open and my clothes now still being left inside. very unexpected why is it that electrolux washing machine suddenly malfunctioned? is that the kind of quality that brand offers?  Show details

Time manager – The worst machine do not buy!!!! One minute is equivalent to 20 minutes. My clothes are distributed evenly and the drain pump is clean yet it stops several times during a wash I can't believe how many times I need to press to pause/play button in order for the wash to continue. Not happy at all!!!  Show details

Poor quality – Only had this machine for 4 years and the control panel has blown. Not what I expected from Electrolux. It's a total let down. I've had an Electrolux previously and served me well for 8 year. The repairman has now quoted me close to $250 for the repairs.

Motor malfunctioned after 4-5 years – Our Washing Machine played up after just 4-5 years. We purchased extended warranty through the Good Guys which expired last year and the machine played up 1 year after warranty had expired. We had a technician come out, which told us the motor and front control board (where you select functions) had reported a KO (Not working) and needed to be replaced (Which would have been about $600-700+). Never buying an electrolux machine again.  Show details

Don't buy this machine! Rubbish! – Had this machine 3 years and the motor and circuit board has blown. The technician advised it will cost between $450 to $480 to repair and take 7 days for the parts to come in. Will be buying a new machine instead but will steer clear of anything Electrolux in future. This is unacceptable for a machine only 3 years old and only servicing a small… Read more

family of 3 people. My previous Simpson top loader lasted 16 years and would have kept going if I replaced a hose but I wanted something new and fancy. Very, very disappointed.

Electrolux EWF10831 – Purchased this machine just on 4 years ago. In this time have had to replace the water pump which conveniently went just outside the 2 years warranty period, and now this past weekend an issue with the motherboard which needs to be replaced. The top lid of the machine has cracked extensively due to the rigorous vibration of the machine when… Read more

operating. Paid good money for this machine and expected it to last more than 2 years before experiencing any problems.

3yrs old and started playing up, no constant issue – This machine was great for the first 2 1/2yrs then the trouble started. Over Christmas it decided to start playing up then out of the blue it started working fine again. Now 5mths on we have to continually press the start button every 10-15-20minutes. Very frustrating for family of 5

Rubbish – Machine is not worth repairing after 4 years. This machine has had the rear bearing housing fail and is not worth repair. Will never buy another Electrolux product. This is the second Electrloux machine we have owned both have not lasted more than 5 years. I remember when you expected to get 10 years from this kind of appliance.

A Great Machine that is still going strong – Well we've had our machine for a few years now and it's never missed a beat. It has a large capacity, plenty of wash, options and cleans much better than our previous top loader. Lint and fluff have not been an issue. It's reasonably quiet and I would have no hesitation in recommending it to anyone.

Noise Issue – Hi we have a second Electrolux washing machine - the first was not long out of warranty when it starting making incredible noises on spin and then one day the drum dropped out. Your company kindly replaced the supports. We purchased our daughters 18month old Electrolux as she was heading overseas (so gave our repaired one away). It is now… Read more

approx 21/2 yrs old and this too on spin is making horrendous noises. The block is disintegrating - I sweep or vacuum blue particles up from the machine. The machine is great in every other way. :-) I believe there is a design fault. Thanks

Issues Just Outside of Warranty – Purchased machine in 2012 and it has been working fine until recently. Machine makes loud noise during spin cycle and has a tendency to 'walk' around the laundry. Very disappointing given our prior experience with Electrolux brand and for it to occur just outside of warranty period - would expect a washing machine to last more than 3 years.

A waste of money – Purchased in May 2012, so only just over 3 years old. I chose an Electrolux front loader thinking it was a reputable brand, and wanting to reduce my power and water consumption, but not so! I have been meticulous with the cleaning and maintenance of my washer but I don't know why I bothered. It stopped mid cycle with clothes locked inside. I… Read more

managed to release by manually dialling thru drain and spin cycles.

Electrolux helpline and local repairman tell me it is an E52 fault, which means it requires a new motor $330, and/or a main control board problem, cost unknown. As it could take weeks for parts and repairs I have purchased a new top loader (not Electrolux!!!) and have to consider carefully whether it is worth repairing at all. A lifespan of three years is unacceptable and therefore I will never buy any Electrolux product again. As they say, "Once Bitten"!!!

faulty faulty faulty – Heap of rubbish Electrolux washing machine! I have had it repaired at least 10 times under manufacturer's warranty and extended warranty without any replacement despite it being completely unfit for the purpose for which it was created has now stopped half way through a cycle - yet again - with my very good bedsheets, doona cover etc locked… Read more

inside! It's going to be a chisel and another brand tomorrow. I would like to thank Electrolux for all the wasted hours and money at laundromats over the last 5 years, the awkwardness of imposing on neighbours for help and the joy of getting mum to do our washing when I left home 22 years ago. It's been a treat! Also thanks to Electrolux and the warranty company for not having a record of all the call outs and for not liaising with each other. That would be like admitting there was something wrong. I have been assured that there is nothing more you will do to repair this (panel again in this case) which has been replaced, repaired and reset continuously since I first bought it. The last break down was in March, the previous occasion was November last year and so on for longer than I care to remember. A real lemon!

What a piece of junk – I bought this washing machine 4 years ago, I use it maybe 3 times a week and always leave it open between cycles as instructed. Despite this however it started leaking a few months ago and when I looked I realised the seal had a huge split in it. I was already planning to call Electrolux however because it had been making a really weird noise in… Read more

the weeks prior and not spinning the clothes properly. When they came to look at it ($140 later) I was informed that the bearings were stuffed and even if they fixed them at a cost of around $400 (extra) they couldn't guarantee that the motor wouldn't die within the next month and I'm better off buying a new one... great. thanks for nothing.

I hate this washing machine – It has been nothing but trouble in the 3 or so years we have had this machine. I wasn't happy with the sound the machine made right from the start. I was fobbed off initially. The bearings have since been replaced a few times in the initial warranty (though I am unhappy with the drum even still), and now the door has broken. We are now in the… Read more

extended warranty period so thankfully I hope we can do something about it, but seriously. Just don't buy one. I have had other front loader machines, and once i had a second hand front loader machine from a friend and it still lasted in our family longer than this one has lasted from new.

I'm disappointed because I trusted the brand but brands now don't appear to be what they once were.

Any other brand may be better – Brought an Electrolux EWF10831 around 2-3 yrs ago. Good looking washing machine but looks don't clean clothes. The pump just stopped pumping water, checked all the obvious things, all good. Tried to get a technician to come out and couldn't get one. Service is terrible, buying a new different brand.

NOT HAPPY NOW - UPDATE ON POST FROM JAN 2012 – Well an update. After calling Electrolux out on more than 2 occasions whilst under the manufactuers warranty I still have the same problem and am not happy. My clothes come out of the wash with a bad smell. The technician noted the large amount of water that remained in the seal and conceded that it was probably a design flaw; also… Read more

noted that my machine was kept in pristine condition compared to others (no mould in the seal - no smell from the drum - spotless);

I carried out all the correct cleaning procedures (hot wash on emply with bicarb soda/white vinegar or Epsom salts as recommended by the technician) at least every 3 weeks;

used a quality washing powder (Omo) and no fabric softner;

pump clean;

clothes not left wet in the machine - taken out immediately

It is now out of manufacturer's warranty and I have extended warranty but nothing has been done .

What do I have to do to get a wash that doesn't stink?????

If the technician can offer no solution then Electrolux should look into replacing the machine and dismantling this to see what the problem is!

My husband wants me to throw the machine out.

OMG after writing this update I've read through the other reviews....seems I'm not alone with the smelly clothes.....Something is wrong Electrolux!

Not happy – This washing machine has a mind of its own it's just hit the 3 year mark and has decided not to work it won't fill with water after it's been cleaned and all filters cleaned including taps the mould in the seals are the most disgusting thing I've ever seen and that's after drying the seals and leaving the door open every time it's used the person I spoke too was of no help