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Electrolux

Electrolux (page 2 of 12)

1.5 from 227 reviews

Reviews

(16)
(7)
(8)
(18)
(178)
  • Product Quality
    1.6 (71)
  • Return Claim MadeYes (16) · No (50)
  • Customer Service
    1.5 (66)

Reviewer Photos & Videos

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Thanapalan K.

Thanapalan K.

  • 2 reviews

CVE662SA

published

Device: We have been installed with chef (CVE662SA) in 2017.
Issue: the fan is making noise and temperature is not setting in..
This oven was replaced in 2017 with a 2 year warranty. It is extremely disappointing if a new oven can only last 2 years.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationElectrolux
See all answers
Beautiful

BeautifulGreater Melbourne (Metropolitan), VIC

  • 5 reviews

Not happy jan

published
Return Claim MadeNo
Store LocationHarvey Norman

Fridge is dented and extremely loud. Electrolux do not care and will not replace

published

I bought a fridge in March. From the start it was extremely loud. So loud that I can hear it from two rooms away.
A technician replaced the fan but this has not helped.
Two more technicians came out and agreed that it is loud. One said, sometimes theyre just really loud. I have asked for assistance in replacing, however they just offer to send a technician and will not do anything unless the technician says they need to replace.
Of course the technician work say its fine so they dont need to replace the fridge. I have been battling with Electrolux for 8 months and am stuck with an awful, super loud fridge. Friends and family agree that the fridge is poor quality and very loud. couldnt be less satisfied with the product or service.

Customer Service
Product Quality
Return Claim MadeYes
Store LocationAppliances online
See all answers
1 comment
Electrolux
ELECTROLUX ..Electrolux
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David M.

David M.Perth, WA

Beefeater bbq Very unhappy with backup service from electrolux

published

Purchased a beeffeater bbq used it 3 times and it had a faulty control nob leaking gas big bang contacted electrlux service has been totaly shocking not impressed wouldn't recommend

Customer Service
Product Quality
Store LocationHarvey norman midland wa

Dont buy, if you wanna set your kitchen on fire

published

We have had this electrolux ranghood for over 5 years. Two months ago, it set itself on fire when no one was using it and no one have used it for days. The kitchen was set on fire and fire brigade ruled that it was ranghood itself, not tenant's fault, not doggy electrical circuits. It should take us over 70 000 aud to repair the damage. We called them up, they came once, and no response for weeks. Called again and again, they said they decided not to be held liabilities for the fire. I know that this product ran out of warranty but shouldn't be the reason you kitchen set on fire when no one was home yeh? Never touch it products and customer service again ever.

Customer Service
Product Quality

Shockingly bad.

published

Absolutely dreadful product and dreadful service from Electrolux. Fridge freezer was faulty from new with excessive frost build up. Reported on several occasions and an engineer was sent out but unable to fix the problem. Electrolux failed to act despite warranty. We're left with a defunct fridge freezer. Don't make the same mistake we did. Buy from a different manufacturer.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationPart of new home package.
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New Electrolux dryer does not work

published
Customer Service
Product Quality
Store LocationBig George
1 comment
Electrolux
ELECTROLUX ..Electrolux

Beware of products owned by Electrolux

published
Customer Service
Product Quality
Store LocationFridge and Washer City Morely
Emmett

EmmettSouth East Queensland, QLD

  • 2 reviews

Dishlex shocking

published

Dishwasher from havery norman, Couple of months old won't dry and drain properly,.
Extremely bad customer service nearly 3 weeks to have their service to come look at it.
Will never recomend this company, product.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationHarvey norman
See all answers
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723

723Perth, WA

  • 3 reviews
  • 5 likes

1 Star doesnt even cut it- worst customer service and products ever

published
Customer Service
Product Quality
Return Claim MadeNo
Store LocationJB Hifi
See all answers
Kelly

KellyNew South Wales

Terrible product and expensive parts replacement

published
Customer Service
Product Quality
Return Claim MadeNo
Corey H

Corey HGippsland, VIC

Dishlex ruined some of our floorboards

published
Product Quality
Return Claim MadeNo
Store LocationHarvey Norman
Erin S

Erin Sperth

  • 3 reviews

0 Stars

published
Customer Service
Product Quality
Store LocationHarvey Norman
Eduardo N.

Eduardo N.Greater Melbourne (Metropolitan), VIC

Customer service utter rubbish

published

Been back and forth with calls and emails now for 3 months. Had a fridge replaces due to leaking. Damaged the new floors. Still trying to get them to claim insurance so I can have more floors fixed. Keep getting thrown around from person to person. Utter rubbish service

Customer Service
Product Quality
Return Claim MadeYes
Store LocationWestinghouse
See all answers
1 comment
Electrolux
ELECTROLUX ..Electrolux
jojo92

jojo92Greater Melbourne (Outer), VIC

  • 10 reviews

Awful after sales support!

published

Have a Chef stove I bought in 2016 that has a faulty ignition and gets stuck on clicking and wont light up, very unsafe to use as it has blown large balls of fire each time from the repetitive clicking and igniting!

Advised Electrolux of the issue and seems like they don't care, advising the unit is out of warranty! Charging $160 for call out plus parts! A new cook top costs $200! Only agreed to cover parts!

What a joke, the item has not lasted a reasonable amount of time, is not durable or long lasting and fit for purpose as per consumer law and should be fully covered! Never touching anything from Electrolux ever again! Buyer beware! You have been warned from Electrolux's shonky products.

Customer Service
Product Quality
Return Claim MadeYes
Store LocationReece
See all answers
2 comments
Electrolux
ELECTROLUX ..Electrolux
jojo92
jojo92
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Disappointing product AND service

published
Customer Service
Product Quality
Store LocationHarvey Norman
1 comment
Electrolux
ELECTROLUX ..Electrolux
BL

BLNSW, 2020

  • 8 reviews
  • 3 likes

Bad service

published

If the product out of the warranty , could be very expensive for the service , my AEG dishwasher required 3rd time repair (for the past 5.5 years) which out of the warranty , would be charged $602 exclude work shop fee to replace $60 parts. We decide to buy a new one, of course another brand.

Customer Service
Product Quality
Return Claim MadeYes

The reviewer stated that an incentive was offered for this review

Kelly S.

Kelly S.Metropolitan Adelaide, SA

Great Service

published

I purchased a new fridge and my daughter happened to pull the handle and snap it off. I was devastated. I'm a single mother and I had to save up for the fridge. Well the lady at electrolux service center was amazing and I was nearly in tears. They replaced my door today and I'm so very happy. Thank you for taking care of me.

Customer Service
Product Quality
Return Claim MadeNo
Net

NetWollongong

If only it lasted

published

Electrolux Ultraperformer ZUP3862P - Would not recommend. Worked well when it actually worked. In the short time I had this vacuum it required repair 3 times (3rd time would cost nearly as much the vacuum itself). Firstly whilst still under warranty, recalled as part fitted was faulty. Second time it cost over $200 for repairs, 3rd time over $400. Gave up and bought a new vacuum!

1 comment
Electrolux
ELECTROLUX ..Electrolux

Worst Company On The Planet! Greedy incompetent monkeys!

published
Customer Service
Product Quality
Return Claim MadeNo
Store LocationThe Good Guys
See all answers
3 comments
Electrolux
ELECTROLUX ..Electrolux
YOUREAJOKE
YOUREAJOKE
YOUREAJOKE
YOUREAJOKE

LMAO! See what I mean? "Julie" is a BOT! A computer generated answering character! Not a real person! Electrolux...You're a JOKE!

Page 2 of 12
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Questions & Answers

Trisha N.

Trisha N.asked

Why does the control panel for my 2 Year old fridge/freezer go off beeping and changing to crazy numbers, I have to reset mode all day long!!!

3 answers
Electrolux
ELECTROLUX ..Electrolux

Hi Trisha,
Denise from Electrolux here.
We are sorry to hear you are experiencing problems with your fridge.
We would love the opportunity to discuss the concerns you have raised with fridge.
If you wish to discuss this further please feel free to contact me at customercare@electrolux.com.au attention Denise Ticket 1311817
Thanks Denise

Trisha N.
Trisha N.

The control panel on my fridge/freezer is playing up, the fridge is not cold, only cool, the freezer is slow to freeze items, and the ice takes ages to freeze.
The model is EBE4507SA, and the serial no. is 63873073073,
450 litre, bought from Harvey Norman, 12/01/18

Trisha N.
Trisha N.

Well that hasn't helped me at all, what can you offer as a solution for my problems with this fridge please!!

Bronnie J.

Bronnie J.asked

Have contacted Electrolux several times since buying the WORST washer ever in Dec 2019. Have jsut asked the appliances online i bought it from for help. Terrible machine just doesn't wash properly and clothes are left with a "film" on them at the end as if not rinsing properly and soap suds on door. $800 out of pocket and dirty clothes and NO reply from Electrolux and as did all via their site ( as well as called) I have no record of my emails. Dont know what to do next. appalling performance and customer service also it seems.

No answers
Monet

Monetasked

I am building a new kitchen however your products seem to be very unreliable and your customer service has very unreasonable policies including an air conditioner which totally rusted within 4 years and then was told I live in a coastal area. My technician said he’d never seen anything like it and my neighbours had aircon for over ten years still going strong. Why is your company sripping people off like this? Just not good enough

No answers

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