Very happy novices!
We spent years researching caravans and camper trailers before settling on our first van - a 20'10"Elite Balistic. We picked up the van in January 2016. While the actual handover was really terrible, the van itself is fantastic and we are very happy with it now that we know how to use it. Finish is great and the floor plan works well for us so far- not much we would change if we bought a new van (maybe a longer bed as hubby is 6'2"!). A few minor issues have been dealt with by warranty staff quickly and efficiently. The van is heavy and even th...ough we tow with a 200 series landcruiser we still did a further springs upgrade and are ever mindful about weights etc so as not to overload it. We have learnt that everything in caravan life is a compromise and 2 years on have been pretty happy with our choices to go fully offroad with extra solar panel, batteries and airbags (these are the best thing ever!). The van is easy to tow (airbags on van and car keep everything level and balanced). The bonus of buying the Elite is the Owners Club. The van get togethers that they organise are invaluable in forming new friendships, discussing how to get the best out of the vans, technical support and seeing new parts of Australia! A win win! You would have to go a long way to find a nicer group of people.
Elite Caravans - Fantastic build and finish!
We took delivery of our second Elite caravan in June 2016.
It was purpose built for us and is a Goulburn 2040 Series 8 Off Road.
After nearly 25,000 kms behind our LC200 we could not be happier.
It is so comfortable and beautifully finished.
We have seen some pretty rugged country and nothing has failed or fallen off.
The only small issue we have had was with the air-con which failed due to mud wasps building a large next in the external roof unit. This is something everyone should keep an eye on!
The van tows like a brick,no sway at all, unlike so many we see on the road.
We would not hesitate to recommend Elite,we certainly could not be happier with this van it is excellent!
Proud Luxury Class 1860 owner
I have now owned my Elite caravan for just over a year. I am impressed and very satisfied with the build quality as well as the comfort. To date we have not had any problems with the caravan. I would recommend the Elite brand to buyers that are looking for quality and after market support
NO WAY. He is now Ballistic RV. Re-branded the same rubbish......
I have an Elite van that cost well over the 100 k mark. Nothing but issues. Will never deal with this guy again. Be aware he is re-branding as Ballistic caravans or Ballistic RV.
Not a good product. Lots of warranty issues and a back stabber to boot. Stay well away and enjoy your retirement with another brand.
April 5th 2018 Update: Elite. Never Again!
I can only say that Elite gives good customer service to some if the reviews are honest. And others Elite treats poorly. As already stated below, My van was purchased in 2016. We have ha...d the van back on Numerous occasions for repairs. The last time the repairs were so poorly carried out that when I sent photos to Elite, they would not even respond. Our van is so over the stated weight that it is not usable with a standard 3500 kg tow vehicle. The ball weight empty with nothing in it and no fluids is 340 Kg. Put gas in the bottles and I'm over the weight allowance of 350 KG to the ball.
We have our second elite van and thrilled with the quality of workmanship. We have just had an alteration to the interior (at our request) and the workmanship was excellent; the van returned to us was immaculate. Elite built the van to our design and the staff were exceedingly helpful with suggestions. After 1 year of towing the van ( which is 22ft excluding chassis) we have no complaints about the towability. This van meets all our requirements, and more, and wouldn't hesitate to recommend elite to anyone.
Paid in full on top of deposit
Collected caravan after paying my deposit.
I then financed the full amount for tax purposes.
Paid in full 2 weeks early and [name removed] and [name removed]
Promised to return deposit on pick up.
3 months later still not paid and they both are
Not even a receptionist.
Elite Balistic Armageddon
We bought our van in December 2014. The quality is 5star and the finish is excellent. We visited the factory twice throughout the manufacturing process. We custom designed several aspects of the fitout and are very pleased with the result. The caravan has been super reliable for 3 years now, easy and comfortable to use. We tow with a 200 series LC. The tow and the ride is a breeze. Admitedley we went top shelf and Elite delivered.
Elite by name only, we were blatantly lied to
We researched extensively for a second hand van and decided on Elite as one of 4 top quality manufacturers in our price range. At last years Caravan, Camping and Touring Super Show we were offered a traded 3 year old Elite Goulburn Diamond 2 Offroad van. Buying a traded second hand van from the "Industry multi award winning" manufacturer we were confident was a good option and whilst there is no warranty on second hand vans were assured by the Sales Manager that we would be getting a fully checked and recently serviced vehicle including new whe...el bearings. We were looking forward to joining the Elite Owners Club. Generally we are happy with the build of the van unfortunately its the best of a poor quality mid range field in an unregulated industry that in my experience employs people who are either unqualified or poorly trained or who are prepared to carry out poor quality work. I'm an award winning qualified house builder from a regulated industry and I do top quality work. I've built my own campers, done my own research, I know how 12 volt sytems should be built and have built them, I know too how solar works and have built systems. From the start there were issues, the "state of the art" instantaneous endless hot water service didn't work at all, the fridge only froze everything, the water pump constantly cycled (and couldn't easily be found!) one wheel was out of alignment scrubbing out the tyre, the tv remote didn't work, there was a missing boot seal, the water mains pressure connection only supplied a dribble and the tanks took an hour to fill. Of the first 25 weeks we owned the van Elite had it back in their yard for 13. There were numerous communications going back and forth, hollow promises to fix all the issues and sleepless nights on our part, after all $56K is a lot of money. We eventually agreed to pay the wholesale cost of a new hot water service, when I went to finally get our van back I discovered a damaged external door and the control box and wires fell out on my feet when I opened the cupboard under the sink. A new fridge circuit board cost us $400, the water paump was incorrectly installed under the van exposed to rocks, dust and gravel so had to relocate it, the filter was clogged too, the tv was replaced but with no instructions to use it ( I can figure out most things but I'm not psychic). Despite promising to send the van back to the chassis manufacturer for a check and adjustment when I went to check on progress, the Elite Sales Manager went back on his word and refused to address the visibly out of alignment wheel. My wife and I appealed by email to the Elite owners and their commitment to quality and customer service that we had been sucked into on their website and youtube videos. We were never extended the courtesy of a reply and told by the Sales Manager that the response had been to basically leave. The issue that shook me the most came after we got the van back after 3 months. When the wheels and brake drums were removed as part of the alignment and to remove what sounded like stones rattling around in the drums the brake shoes literally fell out on the ground. They were worn to the point they had delaminated. The bearings showed signs of over heating and were rusted to the stub axles, the grease was water and dust contaminated. We had done 1000kms on made roads since delivery of a serviced and fully checked van. Elite is happy to send vans onto the road in a condition that poses a threat to the lives of the owners and other road users and they're prepared to lie about it. I have rarely experienced such unconscionable behaviour. This industry needs regulation and stay away from Elite.
Incompetent staff, no customer service and part owner and salesperson dishonest
Quality is average, drawers under sink have never been aligned properly, edging on melamine keeps coming off, sink rusting, 12volt fridge not insulated properly and overheats.
Reliability has been good.
Caravan is comfortable.
Van is easy and great to tow but we’ve since heard the people who built our chassis won’t deal with Elite anymore.
Asked to pay $10K in cash on pickup and then wanted to show as a discount. Had money problems for a long time now catching up with them.
Elite ??? No Elemon
I bought an elite atlantic diamond over 3 years ago and it has been back for warranty issues many times its a lemon !!!! Cracked wall , internal door fell off , leaking front boot , internal linings falling off the list goes on and on these idiots know how to play the game , australian consumer laws state repair , replace or refund they just keep repairing and repairing until you get sick of it , yes they look nice buyer beware , take the covers off drawers out and look at the shoddy workmanship , keep away from these crooks
August 22nd 2019 U...pdate: Rubbish Have had my Elite atlantic for just over 5 years and it has been used sparingly due to all the defects !! I have now decided to sell it as I have lost all interest in caravaning because of this elemon , I now find myself tens of thousands of dollars out of pocket , cracks on walls , water leaks , linings falling off gas leaks from oven which has never been used , cracks in plywood in overhead cupboards the list goes on and on , I have been in business for near on 40 years and would not have lasted very long if I treated my clients the way this bunch of crooks do , consumer law , repair , replace , refund !! This crooked mob just keep repairing repairing till you get sick of it , they even extended my warranty for another year for what was worth as I live 320 km from melbourne and no caravan companies up our way would touch our elemon , I showed my elemon and the many pics to caravaners who come to our engineering company for help and repairs all of them cant believe how badly made and the poor after sales service we have endured good riddance to this piece of crap and to you elite caravans you should be ashamed for producing this rubbish and the way you treat your clients .
Elegant and robust. This 18 foot van is the perfect 2 person caravan!
This van is a surprise. It combines luxury and practicality. It has a large modern ensuite with a built in washing machine. The toilet and shower are separate with the modern vanity in the middle. There is a large fridge freezer and a queen sized bed. There are plenty of led lights and a marine quality sound system. There is also an air conditioner and a Kogan tv DVD combo. It has plenty of cupboards and there is also under the bed storage as well as a tunnel boot. There is a small dining area which is adequate as we eat outside mainly. This is...probably the only feature of the van that I don't rave about but as I said before it is adequate! It is easy to pull. My husband originally wanted a van with tandem wheels but we fell in love with the van when we saw it and the single wheels are fine. It is strong with independent suspension. This an Elite Luxury Class 2015 model and despite it being second hand it is in excellent condition. This really works well and is a real home away from home! The van is comfortable and the quality workmanship is obvious!
We love our home on wheels! Quality, reliability, form and function
We have been living full time in our Elite Hume Series 1 family van for almost 5 months now as we travel around Australia with our family of 4. We have gotten to know the van quite well as you would expect and a have experienced extreme weather, blizzard conditions in the alps, -10 degree temps & 110km/h winds for days, as well as dragging it across sand, mud, dirt, corrugations, ice and even snow and we are only just getting started. We bush/free camp entirely off grid almost always and have done so since we left home.
We opted for the crui...se master XT coil suspension to help off road and along with the strong and sturdy g&s chassis it makes the van a pleasure to tow given it weighs 3.4 tonne loaded with all of our worlds belongings. I could go on about the van but will try and keep the feedback as short and simple as i can. The build quality of the van is unbelievably good both inside and out. It is sturdy and strong, And the suspension truly compliments the van, things inside barely move over the rough stuff and what's more the van handles extremely well when towed behind our 4.2 patrol. Inside it feels more like a home than a camping setup, which is nice when your're spending a long time travelling. All the creature comforts are there and we love our Webasto diesel heater (even more so after spending a month bush camped at the snow)
Love our Elite
This is our second Elite and we are very happy. Few warranty issues, but Mel fixed immediately. Tows beautifully, easy to keep clean inside and looks good. The only criticism I would make is the handover was not great. Took far longer than expected but he still didn't cover everything. Elite are a professional company
You get what you pay for
We have now had our van for 9 month, we have done 14000kms and the only issue is one of the small hub caps came off. The finish inside is goodbut we picked elite for the extrasas we will not comprimise on safety. Yes the van is big yes the van is heavy but it is definitely solid. I would recommend elite to anyone
We have an Elite Eildon Series 8 van and absolutely love it. We had changes made to suspension and tyres to make it semi off-road. It is very comfortable for 2 people and all the fittings are well designed. Tows beautifully. We had some small warranty issues which were fixed by Belmont branch no problems. Customer service at Campbellfield for pick up was very good and we were treated very well.
Found this site by accident, surprised by some of the comments, but can agree to some others re sales staff, but that shouldn't reflect on the vans themselves. Once we got past the sales bit we have been very happy with the van and the few warranty issues have been handled professionally. We have found the van to be very reliable and comfortable as far as touring goes, while a heavy van it tows well, on highway and rough roads.
Well made and comfortable
Our Elite has been a very comfortable tourer. Given the milege and time spent in the van we have been very happy. While we had some issues during the design and build stage, the van has lived up to its name. We have not had any issues with the minor warranty repairs we have had done, nor the modifications to the van since new. We certainly have not had the issues some of the other reviewers have put in.
July 28th 2017 Update: Got what we asked for
We had our Elite caravan built, and after some considerable research Elite were the only...ones that tried to meet our requirements. We finished with a caravan that covered all our requirements and missed our required tare by 45kg, which in the end was not achievable. Cannot fault the warranty for the few minor issues we have had.
Perfect. Everything i need when away from home.
Just picked up my new Murray and i am absolutely blown away. It has everything i could ask for. These guys at elite really know what they are doing.
Quality 10/10. Tows like a dream and really well balanced. Love my generator, i don't even need to step out side to turn it on. I can still watch all my favorite foxtell shows with my Satellite dish and my diesel heater really helps with the cold mornings.
Cheats..Buy another brand and save the pain!!
They price their vans like a Mercedes but you dont even get a Hyundai. Had the van back for warranty repair work on 6 occassions in 18 months and each time it came back with more and different issues. Everytime we went to pick it up after they told us the time to arrive, we waited on average 3 hours longer. The reason was the work was never done as requested and agreed. Quality Control and handover procedures dont exist here. Do yourself a favour and look at other brands as these guys are absolute crooks. Suggest if you have one, check that you have insulation installed as stated on their brochure....non existent!!!
Questions & Answers
We have a 11/2011 Elite Atlantic Diamond series caravan frame number EL127. The tare weight is 2776kg, ATM is 3176kg. The payload therefore is 400kg. We struggle to conform to that 400kg loading. I have done a lot of homework to see if I can do an upgrade. The ball weight at the moment is 200kg. The van has a cruisemaster independent suspension with an ATM of 3700kg and the axle group rating is 3700kg. My towing vehicle is a 2003 F250 with an ATM of 4219kg.
I am aware that Elite Caravans has since shut their operation and I need to upgrade the compliance plate. Can anyone steer me in the right direction to do this. Thank you.
I am looking at purchasing a 2016 Elite Goulbourn Off Road 1810. Anyone had or got any info might help with our decisions. Are they true off road, as I see so many adds with "Semi Off Road" and not sure about the difference. The van in question hasn't done a lot of miles and owned by an elderly person and appears in very good condition.
Chris, Elites website says its off road and no doubt it will travel down any unsealed roads without any real drama. with its little use it may still be suffering with the poor workmanship from when it was built so be prepared to have a close look at everything. The biggest issue will be masses as the compliance plate will be inherently understated with the tare weight and ball weight. Consideration to payload is paramount as it will determine what you can legally carry and with off road more the inadequate allowance of 400kg is far too low. Also being a front door the ball weight will be heavier which impacts on your vehicle and the necessity of an LDH requirement.
I hope this helps.
Thank you Micko, he’s been up the centre a couple of times and across the Kimberlys once. So I’m sort of thinking that in that time and klms he should have the bugs out of it. My goodness we’ve only just started looking for a van and seriously the choices seem to be endless, but when you narrow it to Off Road it certainly helps.
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