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Elite Electronics

Elite Electronics

4.4 from 258 reviews · View Statistics

Reviews

  • Product Quality
    4.6 (83)
  • Return Claim MadeYes (8) · No (85)
  • Warranty Claim MadeYes · No (96)
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Gavin
GavinSouth East Queensland, QLD
  • 5 reviews

Amazing After Sales Service From Kara

published

I purchased a Strike Universal cradle and swivel mount combo after my 3 year old pivot mount cracked and was concerned that the new one I received was not authentic Strike because the replacement didn’t look the same. I emailed Elite Electronics asking if the item was genuine and I received a very pleasant reply advising the product design may have been upgraded recently but assured me the item was genuine Strike. I managed to adapt the mount so it fitted my old cradle so I am a happy chappie. Kara also assured me that the product has a 3 year warranty which made me even happier.. Elite Electronics come highly recommend.
Gav Earl
Brisbane QLD

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Robert Porter
Robert PorterSydney, NSW
  • 2 reviews

Sena Boom headphones

published

Excellent service pre-sale and excellent service post sale . Mary was very patient with our requests for information which materially assisted our purchase decision.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Patrick
PatrickSydney, NSW

Friendly staff Liam and capable of solving difficult problems

published

I purchased an e-book reader, Onyx Book Max3, and locked myself out of the device by forgetting the password. I was stuck there, searching on the internet, realized that I cannot reset my password without having a cloud account, which I choose not to when I initially purchased it. I reach out to the staff Liam, and he helped me out with text, video, and patience over the Internet. I was impressed.

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Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
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Paul
PaulCentral, SA
  • 13 reviews
  • 17 likes

Double A+ customer service. Very competitive pricing.

published
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo

Car scanner was faulty and it took me two months to get a refund

published

We bought a car diagnostic scanner which was faulty and wouldn’t work out of the box. Elite Electronics refused to acknowledge that the scanner was faulty and refused to refund using all the excuses under the sun. Luckily I paid for the scanner using PayPal and I got my refund two months later when the PayPal stepped in. Don’t buy from this company! You will never get support or help from them if there are any problems.

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
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Dee Nikoro
Dee NikoroGreater Melbourne (Outer), VIC

BEST REVIEW MIRROR/ DASH CAM/ REV CAM EVER!

published

Don't even get me started on how quick it was delivered! This item made me excited just looking at it virtually online but when I received my package and had it installed i will only say this.... BEST BUY EVER!! If you ask me, the price this sells for should be increased! So dam good! Happy customer!!

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
YoH
YoHSouth East Queensland, QLD
  • 5 reviews
  • 2 likes
  • Verified

Needed it quickly and got it the next day

published

I purchased 2 x SPH10 SENA headsets. Needed them quickly but wanted a fair price. Got both and am very impressed with their customer service. They kept me informed throughout on progress of the order. Although standard postage was offered free I paid extra for express postage but they registered the delivery. I’d definitely use this company again.

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Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedSena SF1 Bluetooth Headset
Mickyk82
Mickyk82Greater Melbourne (Inner), VIC
  • 7 reviews
  • 5 likes

Shonky to deal with, falsely advertised and shipping is not guaranteed!

published

Copper cable had no copper at all!! Completely silver! They don't believe in returns or guaranteeing your purchase. Took weeks to arrive as it was lost in the mail and was told they don't guarantee delivery and that's not their issue...cable was useless. Lost $50 and had to put it in the rubbish and purchase elsewhere. Be warned!

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
Andrew M.
Andrew M.Southwest, VIC

Real customer service.

published

Mary was patient with my many questions and very responsive. Once ordered the product was shipped within 24 hours and arrived the day after. Can't ask for more than that!

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedOnyx Boox Nova3
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Ian Thompson
Ian Thompson
  • 2 reviews

Great Service and Best Prices Around

published

Great service and best prices around. Order process very smooth and easy. Order dispatched within 24hrs tracking number provided. Delivered within 2 days. Mary the Customer Service Manager was great. Updated me every step if the way. Highly recommended!

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Marcos Albuquerque
Marcos AlbuquerqueSydney, NSW
  • 2 reviews

Brilliant!

published

Brilliant service, great prices and friendly sales & customer support. Mary and her team at Elite Electronics made everything in a faster manner so that I could receive my order (a projector screen) in a couple days from VIC to NSW. Highly recommended!

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Warren
Warren
  • 2 reviews

Great Customer Service

published

Communication over email was clear, concise and timely. Products and suggestions for my home theatre build were perfect. Pricing was better than I could find anywhere else! and the quality was as expected. All in all a job well done, Thank you!

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo

Great product & excellent customer service.

published

Found what I wanted quickly, so far the product is exactly what I was looking for, and does what it is designed to do. There is an extensive range of products on offer on the site, and I will be buying from Elite again.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedDashcam.
1 comment
Chris
Chris

Excellent back up service from Liam, answered all questions promptly.

Red
RedPerth, WA
  • Verified

TERRIBLE SERVICE...

published

I have ordered a $400 product with these Elite electronics, I was sent an order receipt the next day and a copy of the tracking number. The tracking number does not show any details and as far as Australia Post is concerned they have not received anything. I have since made several requests for info on my order and no one will respond to my enquirys. There doesn't appear to be a phone number online to call and no one responds to email. Terrible service, I HOPE THIS WEBISTE IS NOT A SCAM!!! I look forwards to a response from you ELITE ELECTRONICS...(NOT SO ELITE)

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Elite Electronics
Elite E.Elite Electronics
Margaret
MargaretSydney Surrounds, NSW
  • 4 reviews
  • 1 like

Staff and customer service were great

published

I had to return a product and the whole process was stress free
Very happy
The staff were exceptional and communicated fast

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
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Questions & Answers

Shaun McC
Shaun McCasked

Hi guys I received my Bury S9 Cradle universal 3XL thankyou, just wondering the charge cord is for a Samsung but my phones an IPhone, is there anyway you can send me the one that’ll work for me please

3 answers
Dee Nikoro
Dee Nikoro

You can purchase an adapter. For example you have an iPhone charger but need to charge a Samsung so u buy the small adapter to allow this to happen.

Paul
Paul

Hi Shaun, I'm sure you will get an answer to your questions if you email them. If you type Elite Electronics into the search bar, details for them including email will be available. That's how I first got the email address I used to contact them.
Best wishes and hope it works out
Paul

Elite Electronics
Elite E.Elite Electronics

Hi Shaun,
Thanks for your message. We'd definitely recommend reaching out to us directly via email with your query, as our Product Review page isn't always monitored in the same way that our email inbox and Live Chat facility on our website are.

We don't have your particular order details handy at the minute, though if you purchased the 3XL Universal Bury cradle, these aren't supplied with an iPhone-compatible adaptor sadly. Bury only includes a micro USB adaptor in the box by default, so a Lightning adaptor would need to be purchased separately if needed for use with iPhone.

We hope this helps, and please feel free to shoot us an email for any further info or assistance regarding the above.

Best regards,
Elite Electronics Team

Terry B.
Terry B.asked

Do you Still have stock now of the 119 V3 Viofo car cam including gps at $159.00 . thanks Terry

1 answer
Renee K.
Renee K.

You have to contact Elite Electronics direct via their website

Paul Gorski
Paul Gorskiasked

My back upcamera is ñot getting a signal where do I start?

No answers

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