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Bluetooth earbuds not working but seller claim they are functioning as per specification
I bought a pair of Havit G1 Pro bluetooth earbuds from the seller in February 2021. According to the user manual, I could connect them to mobile phone to make phone calls. However, when I made various phone calls, parties on the other side of the phone told me they couldn't hear me! When I lodged a complaint to the seller, the answer was they were functioning as per specification and were not exhibiting any fault. This means that the earbuds are designed for other parties on the phone NOT to be able to hear me!!!
Another issue is that the earb...uds kept disconnecting every 5 minutes when I used them for Skype / Teams virtual meetings. Again, the reply was that the earbuds were functioning as per specification and were not exhibiting any fault. This means that the earbuds are designed to disconnect every 5 minutes. The seller don't even bother to take the product back to check if they are really working or not!
Amazing After Sales Service From Kara
I purchased a Strike Universal cradle and swivel mount combo after my 3 year old pivot mount cracked and was concerned that the new one I received was not authentic Strike because the replacement didn’t look the same. I emailed Elite Electronics asking if the item was genuine and I received a very pleasant reply advising the product design may have been upgraded recently but assured me the item was genuine Strike. I managed to adapt the mount so it fitted my old cradle so I am a happy chappie. Kara also assured me that the product has a 3 year warranty which made me even happier.. Elite Electronics come highly recommend.
Sena Boom headphones
Excellent service pre-sale and excellent service post sale . Mary was very patient with our requests for information which materially assisted our purchase decision.
Friendly staff Liam and capable of solving difficult problems
I purchased an e-book reader, Onyx Book Max3, and locked myself out of the device by forgetting the password. I was stuck there, searching on the internet, realized that I cannot reset my password without having a cloud account, which I choose not to when I initially purchased it. I reach out to the staff Liam, and he helped me out with text, video, and patience over the Internet. I was impressed.
Double A+ customer service. Very competitive pricing.
For us there are two integral elements of a retail experience which we weight differently to each other. Those elements being customer service- 65% or more, price- 35% or less. Customer service trumps lowest price everytime, for us it's the primary consideration, we apply more bias to it over price.
*Before I go on further I'll settle this price issue, Elite Electronics are very competitively priced against big international online stores, just look, you'll see.
*With regard to online shopping there's one other critical aspect for us. It has ni...
BEST REVIEW MIRROR/ DASH CAM/ REV CAM EVER!
Don't even get me started on how quick it was delivered! This item made me excited just looking at it virtually online but when I received my package and had it installed i will only say this.... BEST BUY EVER!! If you ask me, the price this sells for should be increased! So dam good! Happy customer!!
Needed it quickly and got it the next day
I purchased 2 x SPH10 SENA headsets. Needed them quickly but wanted a fair price. Got both and am very impressed with their customer service. They kept me informed throughout on progress of the order. Although standard postage was offered free I paid extra for express postage but they registered the delivery. I’d definitely use this company again.
Real customer service.
Mary was patient with my many questions and very responsive. Once ordered the product was shipped within 24 hours and arrived the day after. Can't ask for more than that!
Great Service and Best Prices Around
Great service and best prices around. Order process very smooth and easy. Order dispatched within 24hrs tracking number provided. Delivered within 2 days. Mary the Customer Service Manager was great. Updated me every step if the way. Highly recommended!
Brilliant service, great prices and friendly sales & customer support. Mary and her team at Elite Electronics made everything in a faster manner so that I could receive my order (a projector screen) in a couple days from VIC to NSW. Highly recommended!
Beware if you have to make a warranty claim
I was of two minds about posting this review because Mary from EE has been polite and communicative through this process. However, I think it's important for other people considering purchasing Onyx products from EE to be aware that they are not authorised to perform any repairs on Onyx products, therefore, if there is a fault on your item (as was evident with mine), the item has to be shipped overseas for repair. EE will NOT offer a replacement or a refund and you will be left with only one option - being without your device for weeks (possibl...y months) while it is shipped overseas for repair. I have now been without my Onyx Ebook Reader for well over a month, and I'm still awaiting an update on when my item will be repaired and returned, beyond a vague response of "a few weeks". As I can see that EE customer service usually posts timelines for its actioning of customer service on this site, I'll pre-empt with the detailed timeline below: 18 August 2020 - Purchased item from EE 19 August 2020 - Item dispatched by EE. Received safely and in good condition. 7 Jan 2021 - Battery starts draining quickly on device. Contact EE via email about the issue. 22 Jan 2021 - Receive response from Mary apologising for delay. Advises I should send device in (at my cost) for assessment 11 Feb 2021 - Track item and realise package has been waiting at EE PO Box for over a week. Email Mary to find out what's happened. Mary gets back to me and says the package will be picked up. 16 Feb 2021 - Contact Mary for an update after hearing nothing
Great Customer Service
Communication over email was clear, concise and timely. Products and suggestions for my home theatre build were perfect. Pricing was better than I could find anywhere else! and the quality was as expected. All in all a job well done, Thank you!
Great product & excellent customer service.
Found what I wanted quickly, so far the product is exactly what I was looking for, and does what it is designed to do. There is an extensive range of products on offer on the site, and I will be buying from Elite again.
Great customer service
Purchased a Kobo from them after getting some advice from the staff. It was shipped the next day and arrived quickly. Unfortunately it was faulty and I had to return it, but that was no problems and it was replaced. Had no troubles and would buy from them again.
I have ordered a $400 product with these Elite electronics, I was sent an order receipt the next day and a copy of the tracking number. The tracking number does not show any details and as far as Australia Post is concerned they have not received anything. I have since made several requests for info on my order and no one will respond to my enquirys. There doesn't appear to be a phone number online to call and no one responds to email. Terrible service, I HOPE THIS WEBISTE IS NOT A SCAM!!! I look forwards to a response from you ELITE ELECTRONICS...(NOT SO ELITE)
Questions & Answers
Hi guys I received my Bury S9 Cradle universal 3XL thankyou, just wondering the charge cord is for a Samsung but my phones an IPhone, is there anyway you can send me the one that’ll work for me please
You can purchase an adapter. For example you have an iPhone charger but need to charge a Samsung so u buy the small adapter to allow this to happen.
Hi Shaun, I'm sure you will get an answer to your questions if you email them. If you type Elite Electronics into the search bar, details for them including email will be available. That's how I first got the email address I used to contact them.
Best wishes and hope it works out
Thanks for your message. We'd definitely recommend reaching out to us directly via email with your query, as our Product Review page isn't always monitored in the same way that our email inbox and Live Chat facility on our website are.
We don't have your particular order details handy at the minute, though if you purchased the 3XL Universal Bury cradle, these aren't supplied with an iPhone-compatible adaptor sadly. Bury only includes a micro USB adaptor in the box by default, so a Lightning adaptor would need to be purchased separately if needed for use with iPhone.
We hope this helps, and please feel free to shoot us an email for any further info or assistance regarding the above.
Elite Electronics Team
Do you Still have stock now of the 119 V3 Viofo car cam including gps at $159.00 . thanks Terry
You have to contact Elite Electronics direct via their website
My back upcamera is ñot getting a signal where do I start?
Get an answer from our members and Elite Electronics representatives
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