Reviewer Photos & Videos
Car scanner was faulty and it took me two months to get a refund
We bought a car diagnostic scanner which was faulty and wouldn’t work out of the box. Elite Electronics refused to acknowledge that the scanner was faulty and refused to refund using all the excuses under the sun. Luckily I paid for the scanner using PayPal and I got my refund two months later when the PayPal stepped in. Don’t buy from this company! You will never get support or help from them if there are any problems.
Shonky to deal with, falsely advertised and shipping is not guaranteed!
Copper cable had no copper at all!! Completely silver! They don't believe in returns or guaranteeing your purchase. Took weeks to arrive as it was lost in the mail and was told they don't guarantee delivery and that's not their issue...cable was useless. Lost $50 and had to put it in the rubbish and purchase elsewhere. Be warned!
Not satisfied at all.
They use manipulate ways to advertise. I have bought a headset, their ad said compatible with PS4, when arrave it wasn't compatible, email them but in vain.
Tanita Scale Had a fauld, changed for a new set with no problems at all.
Liam provided exhalant customer service and followup.
Dont by icarsoft obd readers
Unsupported modules on icarsoft products and dealer will make excuses to refuse refund. Connects to car but does not allow module advertised on web to display.Told i had a change of mind but product clearly wont do what adversited to do.
Excellent shopping experience
Best customer service! Prompt reply to my questions and sorted out problems efficiently. When I returned a faulty item, they processed it and sent me a replacement in no time! Very impressive about the service. The prices of the products on the website are very reasonable as well. Will come back to buy more and highly recommend to others as well.
One item was faulty. Refunded. All good. Great communication. They even answered my query during Xmas holidays. Will shop there again.
This is fantastic,especially sale assistant guy Liam,he was fantastic
The reviewer stated that an incentive was offered for this review
I had a problem with my Sonicare toothbrush and after making complain about it, it was easily exchanged for a new one. Excellent customer service!
Trust worthy retailer
I have bought a dashcam from them through Catch and my parcel was lost due to someone else signed my parcel. I was worry that this is gonna be like no one would take the responsibility. So I contacted Elite and we had great communication and they sent me a replacement after an investigation with distributor. Overall, best after sale service.
Good customer service
I had a fault with an amp I bought from them, they helped me out with troubleshooting and replacing it
Beware of Returns Policy
I purchased the wrong item for $1,890, my fault. I asked for a refund and then to purchase goods to equal value. I was told NO look at our policy.
Top shelf service & product
The BOOX Max3 - functional & easy to navigate website. Elite staff was happy to discuss product so decision was easy, delivery was as promised. After a few days I had problem with the Max3 which required return. Elite was happy to replace under warranty (it was a BOOX Max 3 issue). The Max3 is so easy on the eyes that I no longer read any documents or books on the iPad. Highly recommend Elite staff and the service,
extremely disappointed in returns policy
There is no obvious warning that the products are not able to be exchanged for store credit, especially when they are not a one size fits all item. I requested to upgrade the unused item and was happy to pay the difference and I was advised to sell it on gumtree.
Excellent when purchasing the product and a later warranty claim.
I bought a set of Tanita BC-587 scales hassle free and with no delays. Elite Electronics then resolved a subsequent warranty claim quickly and without fuss. I would highly recommend this company.
Questions & Answers
Hi guys I received my Bury S9 Cradle universal 3XL thankyou, just wondering the charge cord is for a Samsung but my phones an IPhone, is there anyway you can send me the one that’ll work for me please
You can purchase an adapter. For example you have an iPhone charger but need to charge a Samsung so u buy the small adapter to allow this to happen.
Hi Shaun, I'm sure you will get an answer to your questions if you email them. If you type Elite Electronics into the search bar, details for them including email will be available. That's how I first got the email address I used to contact them.
Best wishes and hope it works out
Thanks for your message. We'd definitely recommend reaching out to us directly via email with your query, as our Product Review page isn't always monitored in the same way that our email inbox and Live Chat facility on our website are.
We don't have your particular order details handy at the minute, though if you purchased the 3XL Universal Bury cradle, these aren't supplied with an iPhone-compatible adaptor sadly. Bury only includes a micro USB adaptor in the box by default, so a Lightning adaptor would need to be purchased separately if needed for use with iPhone.
We hope this helps, and please feel free to shoot us an email for any further info or assistance regarding the above.
Elite Electronics Team
Do you Still have stock now of the 119 V3 Viofo car cam including gps at $159.00 . thanks Terry
You have to contact Elite Electronics direct via their website
My back upcamera is ñot getting a signal where do I start?
Get an answer from our members and Elite Electronics representatives
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