Reviewer Photos & Videos
Dont by icarsoft obd readers
Unsupported modules on icarsoft products and dealer will make excuses to refuse refund. Connects to car but does not allow module advertised on web to display.Told i had a change of mind but product clearly wont do what adversited to do.
Brilliant service, great prices and friendly sales & customer support. Mary and her team at Elite Electronics made everything in a faster manner so that I could receive my order (a projector screen) in a couple days from VIC to NSW. Highly recommended!
Excellent shopping experience
Best customer service! Prompt reply to my questions and sorted out problems efficiently. When I returned a faulty item, they processed it and sent me a replacement in no time! Very impressive about the service. The prices of the products on the website are very reasonable as well. Will come back to buy more and highly recommend to others as well.
Beware if you have to make a warranty claim
I was of two minds about posting this review because Mary from EE has been polite and communicative through this process. However, I think it's important for other people considering purchasing Onyx products from EE to be aware that they are not authorised to perform any repairs on Onyx products, therefore, if there is a fault on your item (as was evident with mine), the item has to be shipped overseas for repair. EE will NOT offer a replacement or a refund and you will be left with only one option - being without your device for weeks (possibl...y months) while it is shipped overseas for repair. I have now been without my Onyx Ebook Reader for well over a month, and I'm still awaiting an update on when my item will be repaired and returned, beyond a vague response of "a few weeks". As I can see that EE customer service usually posts timelines for its actioning of customer service on this site, I'll pre-empt with the detailed timeline below: 18 August 2020 - Purchased item from EE 19 August 2020 - Item dispatched by EE. Received safely and in good condition. 7 Jan 2021 - Battery starts draining quickly on device. Contact EE via email about the issue. 22 Jan 2021 - Receive response from Mary apologising for delay. Advises I should send device in (at my cost) for assessment 11 Feb 2021 - Track item and realise package has been waiting at EE PO Box for over a week. Email Mary to find out what's happened. Mary gets back to me and says the package will be picked up. 16 Feb 2021 - Contact Mary for an update after hearing nothing
Reliable shop , fast dispatch
Reasonable price, fast email response and dispatched , received order in 3-4 days ,well packed , reliable company, will recommend to others
Great Customer Service
Communication over email was clear, concise and timely. Products and suggestions for my home theatre build were perfect. Pricing was better than I could find anywhere else! and the quality was as expected. All in all a job well done, Thank you!
Great product & excellent customer service.
Found what I wanted quickly, so far the product is exactly what I was looking for, and does what it is designed to do. There is an extensive range of products on offer on the site, and I will be buying from Elite again.
Great customer service
Purchased a Kobo from them after getting some advice from the staff. It was shipped the next day and arrived quickly. Unfortunately it was faulty and I had to return it, but that was no problems and it was replaced. Had no troubles and would buy from them again.
One item was faulty. Refunded. All good. Great communication. They even answered my query during Xmas holidays. Will shop there again.
I have ordered a $400 product with these Elite electronics, I was sent an order receipt the next day and a copy of the tracking number. The tracking number does not show any details and as far as Australia Post is concerned they have not received anything. I have since made several requests for info on my order and no one will respond to my enquirys. There doesn't appear to be a phone number online to call and no one responds to email. Terrible service, I HOPE THIS WEBISTE IS NOT A SCAM!!! I look forwards to a response from you ELITE ELECTRONICS...(NOT SO ELITE)
Staff and customer service were great
I had to return a product and the whole process was stress free
The staff were exceptional and communicated fast
Had some issues with the dashcam suddenly not turning on anymore but Elite Electronics have been very helpful and it has been sent to Thinkware for repair
came out alright in the end
no problems with the site or the range,disappointed i was forced to update a new tool, i feel be done by the supplier before dispatch. but the follow up and customer service got me out of trouble and my scanner is now talking to my car.
Fabulous product and excellent customer service
Product exactly as described. Easy to purchase online. Delivered quickly. Excellent customer service (a big shout out to Liam M!). One part missing from package when delivered. A replacement was quickly delivered with no difficulty. Instructions easy to follow when setting up. Will definitely purchase again.
They advertise a product with certain features and then when buying the details change. I tried to return the product or exchange for the actual product but they have advised me of their RETURNS POLICY.
"...Unfortunately, we are unable to accept returns due to 'Change of Mind' or 'Incorrect Purchase' as all sales are final unless of course, the product was found to be faulty or defective abided by the Australian Consumer Law. This does not, however, limit your right under the ACL. It is the buyer's responsibility to ensure the compatibility and suitability of the product prior to purchasing...."
Questions & Answers
Hi guys I received my Bury S9 Cradle universal 3XL thankyou, just wondering the charge cord is for a Samsung but my phones an IPhone, is there anyway you can send me the one that’ll work for me please
You can purchase an adapter. For example you have an iPhone charger but need to charge a Samsung so u buy the small adapter to allow this to happen.
Hi Shaun, I'm sure you will get an answer to your questions if you email them. If you type Elite Electronics into the search bar, details for them including email will be available. That's how I first got the email address I used to contact them.
Best wishes and hope it works out
Thanks for your message. We'd definitely recommend reaching out to us directly via email with your query, as our Product Review page isn't always monitored in the same way that our email inbox and Live Chat facility on our website are.
We don't have your particular order details handy at the minute, though if you purchased the 3XL Universal Bury cradle, these aren't supplied with an iPhone-compatible adaptor sadly. Bury only includes a micro USB adaptor in the box by default, so a Lightning adaptor would need to be purchased separately if needed for use with iPhone.
We hope this helps, and please feel free to shoot us an email for any further info or assistance regarding the above.
Elite Electronics Team
Do you Still have stock now of the 119 V3 Viofo car cam including gps at $159.00 . thanks Terry
You have to contact Elite Electronics direct via their website
My back upcamera is ñot getting a signal where do I start?
Get an answer from our members and Elite Electronics representatives
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