Beware if you have to make a warranty claim
I was of two minds about posting this review because Mary from EE has been polite and communicative through this process. However, I think it's important for other people considering purchasing Onyx products from EE to be aware that they are not authorised to perform any repairs on Onyx products, therefore, if there is a fault on your item (as was evident with mine), the item has to be shipped overseas for repair. EE will NOT offer a replacement or a refund and you will be left with only one option - being without your device for weeks (possibl...y months) while it is shipped overseas for repair. I have now been without my Onyx Ebook Reader for well over a month, and I'm still awaiting an update on when my item will be repaired and returned, beyond a vague response of "a few weeks". As I can see that EE customer service usually posts timelines for its actioning of customer service on this site, I'll pre-empt with the detailed timeline below: 18 August 2020 - Purchased item from EE 19 August 2020 - Item dispatched by EE. Received safely and in good condition. 7 Jan 2021 - Battery starts draining quickly on device. Contact EE via email about the issue. 22 Jan 2021 - Receive response from Mary apologising for delay. Advises I should send device in (at my cost) for assessment 11 Feb 2021 - Track item and realise package has been waiting at EE PO Box for over a week. Email Mary to find out what's happened. Mary gets back to me and says the package will be picked up. 16 Feb 2021 - Contact Mary for an update after hearing nothing
Please check the item before sending it. My camera was out of its mount in the box
Hi to all
I was to give them five from five because of their shipment; however, I really cannot do it as I am not happy. I bought a dashcam/action camera a while ago. It came fast but when I was moving the package, I heard the sound of a compartment hitting a surface. Their package was very good but when I opened the case, I saw the dash cam was out of its mount in its hard case and I am sure it has been hitting the hard case many times from the time of shipment. I tested the camera, it worked but hitting many times might be making problem in future or decreasing its lifespan. The company must have checked it before sending it.
Questions & Answers
Hi guys I received my Bury S9 Cradle universal 3XL thankyou, just wondering the charge cord is for a Samsung but my phones an IPhone, is there anyway you can send me the one that’ll work for me please
You can purchase an adapter. For example you have an iPhone charger but need to charge a Samsung so u buy the small adapter to allow this to happen.
Hi Shaun, I'm sure you will get an answer to your questions if you email them. If you type Elite Electronics into the search bar, details for them including email will be available. That's how I first got the email address I used to contact them.
Best wishes and hope it works out
Thanks for your message. We'd definitely recommend reaching out to us directly via email with your query, as our Product Review page isn't always monitored in the same way that our email inbox and Live Chat facility on our website are.
We don't have your particular order details handy at the minute, though if you purchased the 3XL Universal Bury cradle, these aren't supplied with an iPhone-compatible adaptor sadly. Bury only includes a micro USB adaptor in the box by default, so a Lightning adaptor would need to be purchased separately if needed for use with iPhone.
We hope this helps, and please feel free to shoot us an email for any further info or assistance regarding the above.
Elite Electronics Team
Do you Still have stock now of the 119 V3 Viofo car cam including gps at $159.00 . thanks Terry
You have to contact Elite Electronics direct via their website
My back upcamera is ñot getting a signal where do I start?
Get an answer from our members and Elite Electronics representatives
Other Electronics & Computing Shops
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.