Waste of time and money!!!
Very expensive with no desirable result. They automatically renew your account without consulting and claim that it is part of the contract you sign in and cannot get the refund. That was a complete rip-off. Very disappointed!!!
- Verified customer
Fake man - customer service bad - expensive - don't use the site
Very expensive online dating site. In 1 month 1 had only 1 man communicate with me and that was a unreal - fake male. Terrible how customer service responded. I ask for cancellation and refund. Nothing. Don't waste our money and your time.
If I could leave a zero I would. This company is a scam
They take your money- do NOTHING then keep taking your money after you cancel the subscription. I had to cancel my card as the only way of stopping these thieves from taking my money
This company is an utter scam merchant. DO NOT USE
You firstly get hardly any emails etc, very low numbers of people on site i expect. I then cancelled my contract but they still took money out of my account saying i had clicked for automatic renew ell. I told them I hadn't so they agreed to a "partial refund" as it wasn't their fault i ticked automatic renewal (i hadn't), then this month they have taken $133 AGAIN! My account has been closed for a month. I have emailed customer support numerous times and got nothing back. This is nothing short of THEFT.
Very expensive, very few matches. Just don’t waste your money!
I was hoping to find quality men, ages 35-50, in Adelaide area however the matches are mostly men over 55 or matches in other cities. I’m not convinced there are even 10 active people on here for the whole state.
Many “matches” are offline (I’m thinking they are old users) this not really matches.
Poor customer service (no response to enquires after a week) suggested matches are not appropriate matches for me - only communication was from a man with limited written skills insisting i to go to his place during lockdown (despite my continual & polite refusal ) yuck
DON'T waste your time. 90% matched with people without photos.
Constantly matches with people who don't have photos on their profile. Often my preferences weren't recognised when being matched with people.
I asked for a refund virtually straight away and I was denied a refund.
Slow and bad website for matches hours away
$390 for 6 months. The next 6 months fee was collected automatically and they refused to refund even though I wasn’t using site and requested refund 20mins after receiving notification of it being collected.
Matches all much older and absolutely miles away. Not elite at all. Just old.
Website very very slow. Photo upload takes forever and then has to be checked which takes at least 24hrs. Very hard to use website. Really bad. Expensive and unreasonable to not refund.
Would give zero star rating if I could - a Berlin- based company called SparkNetworks that uses a computer- data base
Certainly do not use this if you live in a regional area; even if it’s a large one of 80,000 people. Not enough members to support even half a month’s membership. The second half of the first month I was sent no matches at all. They take a full three months upfront. Strong preferences are ignored - would you drive a 4-6 hour return journey to meet over a coffee? Even sent someone from WA when I live in NSW.
My best advice is - avoid it or pay with PayPal if you do. I had to take the issue to the PayPal resolution centre. I got my entire three ...
Cannot browse profiles. I paid $210 and receive 1-6 profiles a day. Of these 1-6 profiles a day half of them don't even have pictures or do not match my criteria age wise. That's a total rip off. There also does not seem to be any explanation of what the symbols mean in the app and it does not seem to be possible to hit 'enter' in a message and start a new paragraph. Very underdeveloped app. But yeah the worst is the price and you might end up seeing one profile per day in return...
Waste of time and money
A complete waste of time and money. I assumed being a paid subscription the quality would be better. As you sign up it appears there are plenty of people that meet your criteria but they are blurred until you pay. Once they have your money (monthly payments but paid in a lump sum upfront) you quickly see you were duped)..
There are only 20 matches a day and most of them don’t fit the requirements, especially in location. The wildcards are ridiculous and not even worth viewing as they are so far out of the criteria. You get countless messages, of which most are pointless ‘smiles’, from men from all over the place that don’t meet the criteria at all.
Extremely disappointed & wouldn’t recommend at all.
Avoid this site like the plague (and their affiliated sites)
I've found this site a complete waste of time and money. It's one of the more expensive offerings so you'd expect you'd be getting quality. The matching algorithm is a joke. I was continually suggested men who were way shorter and older than the criteria I selected and who lived outside my specified radius - often offering people in another state! The policy saids they'll give a refund within 3 days but that's only if you haven't corresponded with anyone.
No receiving my messages
My matches are not receiving my messages when I respond to them , I was having a nice chat and suddenly none is receiving my messages
Does anyone know how to fix this please?
The reviewer stated that an incentive was offered for this review
- Verified customer
Worst site EVER.... No customer Service
Completely frustrated by this site. I paid my membership. Tried to get refund. No response until too late for refund rules to apply. After arguing that their site was to blame and proving my correctness - 50% was refunded for a 3 instead of 6 month membership. Since then I have no access to anything on site. I can not receive messages, matches, emails or look at photos. I have contacted customer service every few days and each time they reply with how to fix a problem - but not the problem I have asked for. THIS IS THE WORST SITE I HAVE EVER BEEN ON. Terrible service.
waste of money
The site claims to be able to match you according to your criteria. Firstly, you actually need members to match other members. Secondly, the matching doesn’t even come close. It is inconsistent and seemingly random. They fool you by making it exclusive and hiding photos but don’t be fooled. Customer service is non existent. They take your money and run and don’t actually care about proving the service they are actually selling you. It’s a scam of the heart and the wallet. BE WArNED
Poor and expensive. No success.
This is a dating site that is not true to what it does for your money. It us ezmxpensive, 90% of clients are NOT professional. It is a difficult site to navigate. They keep your profile up long after you have left/withdrawn membership.
False advertising and poor support
I signed up after a friend recommended this site and I wish I had not. Most men have no photos or information and are supposedly my matches-by what criteria?! Those that do post pics are easily 10 years older than their presented age. I wrote support immediately after completing my profile and at less than 8 hours of use (well within their 72 hour cancellation policy,) and they refuse to cancel the account nor refund my fees. SHAME! Buyer beware...this is an awful company and product.
- Verified customer
Utter garbage avoid at all costs
Nothing Elite whatsoever about this site ! You can’t contact anyone to complain and if you do find a way no one replies. I only found Instagram to send a message. Utter con and the site is full of ugly no hopers! Load of crap and I’m so angry I paid 120 pound or more for this!
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