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Ella Rouge

Ella Rouge

2.1 from 102 reviews

See the Best Physical Shops in 2019 as rated by Australians on ProductReview.com.au.

Reviews

Review distribution

5 star
21
4 star
2
3 star
2
2 star
15
1 star
62

Michele

MicheleSydney Surrounds, NSW

Great Customer Service

published

Best customer service and relaxing hydrating facial provided by Tayla today (Wednesday 16/10/2019) at the Erina Store. From the moment I walked in to the store today Tayla was very friendly and I was totally relaxed and happy with my facial. Well done Tayla you are an asset to your team.
Michele

Product Quality
Customer Service
Return Claim MadeNo
Store LocationErina
See all answers

Mitch T.

Mitch T.Sydney, NSW

terrible online customer service

published

Purchased items through their site and our credit card was charged and after a week of no delivery we emailed to find out where the products were they said items were not in stock and a refund would be given, 1 month later and numerous emails sent (as there is no other way of contacting the head office) still no refund.
This company has the worst customer service I have ever encountered.

Product Quality
Customer Service
Return Claim MadeNo

Kiki

KikiSydney

Dishonesty & Scam

published
Cookie

Cookie

  • 3 reviews

A total scam

published

I pre paid for several packages skin gym Fraxel and Fat Cavatation and RF. The Fat CAV machine was not working for 4 weeks and staff lied to me and continued to pretend the equipment worked. Management changed 3 times in three months now I have a 22 year old treating me badly and head office ignoring me. I’ve spent thousands of dollars and the staff aren’t even qualified or skilled in the services. Shocking service and non existent professional standards. A disgrace.


Old out dated equipment and unfriendly staff

published

Laser hair removal equipment is very old and outdated.
Staff are only concerned with pushing selling products to you that you don’t really need and are just rude when you don’t purchase.


joa

joagold coast

  • 2 reviews

the pretty young nurse

published

It was last year in November(?) so I do not remember the young nurses name. She was well mannered but I believe was not enough experienced with muscle relaxing(!) injections. Had it done again (after one month) for half the price at another clinic which seemed more effective.


Skin needling

published

I had skin needling done today. I have had skin needling done previously at another clinic 6 times.
Every time a numbing solution was applied but at Elle Rouge Kotara no numbing cream was applied. I had to sit through horrible painful needling. The whole experience was absolutely horrible. Barbaric really, not using numbing face cream. The whole procedure took 25 minutes max.


Amanda E

Amanda ESydney, NSW

  • 2 reviews
  • 1 like

Do not go here!!

published

This company is an absolute joke! The store in Wynyard closed without warning or indication of when it will re-open. Ella Rouge don't seem to have any information on the prepaid packages causing people to lose hundreds of dollars!! I have been attempting to resolve my issue for TWO MONTHS and all I keep getting told is that they dont have any information of my pre-purchased packages. It takes them about two weeks to respond to my emails and initially three emails and over a month before my first query was responded to. Overall a total lack of professionalism and care. I will never be using their services again.


Kat

KatSydney

  • 6 reviews
  • 2 likes

Would give zero stars

published

Rude, judgemental, nasty women! Why I bothered going here in the first place is beyond me!
Take your money and try to sell you anything.... Putting the hard sell on, when it should be a pleasant experience.
Awful people/awful service.... save your money and go elsewhere, where you the loyal customer, are appreciated because at this place your not!!

pepoo

pepoo

  • 3 reviews
  • 4 likes

No result pay for $1000+

published

R.El

R.ElSydney

  • 3 reviews
  • 1 like

Ella Rouge Parramatta Westfeild - Excellent service!

published

Carley

Carley

  • 2 reviews
  • 1 like

Erina Salon BEWARE!!

published

Wanted to see my mum in the treatment room and the girls at the front desk refused me entering. I told her '[name removed]' that she was rude and then she started going off at me!! Refusing to go and let me own mother know i was there. She eventually called security to remove me from the salon. The security nicely asked me to go and have a coffee as they had to go along with the shops policy. 1.5 hours later i finally got to speak to my mother!!! Disgusting customer service!!!


Nigzy

NigzySydney, NSW

  • 5 reviews
  • 9 likes

Service was not provided to what was said to me when I had purchased it!

published

I bought 6 prepaid omnilux and oxygen masks and had treatments in time even bought 250 dollar worth of creams from them, but when the change over happened i had 2 more treatments and was not happy with it as they only put me under the machine and slabed on sunscreen cream afterwards!
When i complained was told its new companty policies how pathetic is that?
Dont ever go to this new skinclinics co now

Product Quality
Customer Service
Return Claim MadeNo
Store LocationMerrylands
See all answers

The upsell has put me off for good!

published

Joanne

JoanneSydney

Infected eye

published
AAAAAAA

AAAAAAASYDNEY

  • Verified customer

No star at all if I can! The worst ever !

published

A. Tajer

A. TajerSydney

The worst clinic

published

Rude staff, not professional at all. I had a two laser sessions for my neck and ears. Not much changed. They missed spots in my neck so now have uneven neck.


Mazza

MazzaLalor Park

The worst customer service! Ella Rouge Penrith.

published

Mimimi

Mimimi

  • 7 reviews
  • 2 likes

Very rude unacceptable customer service provided by head office - the customer service manager-

published

Lilith

Lilith

  • 4 reviews
  • 4 likes

Worst of the Worst- AVOID AT ALL COSTS

published

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Questions & Answers

Emily Lee

Emily Leeasked

Has any one got ipl for lip and chin done at Ella rouge and had any problems?

2 answers
Dania
Dania

My Unty did the lip there and said that other then the slight pain coz she didn't use numbing cream, it was all good

lina
lina

laser clinics australia, gives more permanent results.


Get an answer from our members

Details

CategoryPhysical Shops and Beauty Product Brands

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