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Terrible company to deal with won't honour genuine product warranty claim
We had the Embletons Plantino Oak, Pompeii boards installed in our new house in 2016 Shenton Park WA by a licensed installer
There was significant fading of the boards from sunlight within a couple of years which was a huge disappointment
Tried to organise a warranty inspection with Embletons twice however they refused putting the onus on us to get the installer to lodge a claim who was not contactable and potentially is not longer operating as a business
Would never buy any product from this company again
If I could give zero stars, I would! Terrible product & service (Embelton Atlantis Hybrid)
We purchased Atlantis Hybrid flooring from Kelwin Coastal Carpets on the Sunshine Coast only last year (06/2020) and right from the retailer under measuring our requirements by 20m2, I have had nothing but an awful experience from the retailer, the product itself and the manufacturer.
We have significant expansion and contraction in both in our dining room and kitchen where the boards butt up against the cabinetry. As can be seen from the images, in some places this is in excess of 10mm.
Both the retailer and the manufacturer refuse to accept responsibility.
I've been advised by multiple retailers since that they refuse to stock the product based on the same issue.
DO NOT RECOMMEND!
Floor boards peaking and delaminating
The boards looked amazing when first laid, but good products last, these dont.
Not even 5 years old and the boards are peaking and starting to split.
Dealing with embelton for a warranty claim is terriable, flat denial its there product. Currently going through ATFA and probably legal action from there.
Save your money and buy something else.
WOW wishing we had read these reviews. Our story is almost exactly same.
Reviews I've just read, are so similar to our story, BUT we wont be backing down. Mark my words. The thought of my gorgeous family home looking shabby due to rubbish bamboo floors. They have not heard the last from us. To Be Continued. Don't please don't buy flooring from this company, salesman pitch " 25 Year Warranty" load of rubbish
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Appalling Product and Company
Had Embelton Hybrid floor installed. Once installed, boards with light shining on them had what appeared to be faulty machine marks all through them, we contacted installers and they organised for Embelton operations manager to inspect floor. His response was that he had never seen a that particular product laid but he assumed it was "embossing", therefore a deliberate feature of the boards. We then received a letter from Embelton via the installer stating that there was nothing wrong with the floor, it was in the pattern. A pattern we had ...not seen in any samples either in store or when we brought boards home to look at them on site. There was no way we were going to have such an awful product in our home. We took the floor up and low and behold, quite a number of the boards were obviously faulty because - THERE WAS NO "EMBOSSING". So the boards are either faulty because of the marks or because of the lack thereof, but however it is looked at, the floor was faulty and Embelton simply walked away. We have since learned that the response we received is the typical response from Embelton. We were able to have our money refunded from the installer because they damaged 54 boards while laying the floor therefore voiding warranty on our hidious floor, so that was another reason it had to come up. We are now starting again with a reputable company. So buyer beware, do your homework and use another company and product.
Poor product with poor warranty
Had Emberlton Bamboo flooring installed on a new home build, 9 years later the clear coat is delaminating and bubbling. Company is baming everything else but there product including moisture (we do not have water issues), high wear areas (delaminating is happening every where) and no purchase records ( They say records are only kept for 5 yrs). Every excuse in the book to get out of rectifying the issues.
After a long battle just to have the rep come out to inspect the floor he says the floor looked great for its age then came up with all the excuses.
Please buy your flooring elsewhere and not through Emerlton, don't waste your money.
I used Embeltons bamboo flooring in a new house build, after the floor was install we began to see the boards splitting, and the clear coat bubbling within the first year of installation. After discussing with the flooring company who installed the product, Embelton inspected and initially committed to replace the boards however after not being able to provide a board with comparable colour to the originals said they wouldn't rectify the problem. Their management had to be followed up numerous times and came up with every excuse as to why the f...loors were fine with cracks in the board. Lucky the flooring company who we used were fantastic and provided support and fixed the problem for us. As for embelton we would never even consider to use their products again or recommend them.
Don't waste your money
Flooring was laid and within 12 months the ends of some of the boards began to break up. Following several complaints we had an inspection by Embelton representatives who advised that water was leaking under the floor. Absolute nonsense. Inspection by plumber failed to find any water. Further, the effected boards were separated by several sound boards. It is worth mentioning that 80% of the original flooring was rejected by the tradesman laying the product as the ends of the boards were defective. Embelton's representatives were to repo...rt back with their findings but have not heard from them since. I have since spoken with the retailer who supplied the product who advised the product was so bad they no longer sold it. Stay away from it.
Questions & Answers
Has anyone laid the embelton engineered oak the chevron pieces precut over a tiled floor if so how were you advised to lay it I don’t particularly want to flood my existing tiles in a newly completed apartment thanks in advance
Hi Ruskii, we would recommend consulting a professional Flooring Installer to view your current tiled floors and advise the best installation method for your apartment. Warm Regards, Embelton.
We have recently purchased a home with your products as flooring, I would like to know how to maintain them please, can I use a steam mop on them? Thank you
Hi Tania, thank you for your enquiry. To learn how to maintain your floors, please download our Cleaning & Maintenance guid. https://tinyurl.com/eynurku2
Warm Regards, Embelton.
Just wondering if any warranty claims had been successful?
We have had the same thing happen with our flooring. After 4.5 years our floorboards are cracking and delaminating.
Embelton were no help at all.
Had the ATFA out to do an independent inspection and embelton still we’re wanting to contest it
Nope same, disgusting never would refer them or Carpet Court Rosebud, no help at all.
Thank you for your replies! Oh that’s such a disappointment. How are they allowed to say they have a 25 year warranty? My husband spoke to someone from Embelton yesterday to order some for an extension but was told they no longer sell it due to it being faulty. So I don’t know how they can contest it. What was the advice from the ATFA?
The company that we built with went under 3 months after handover so we can’t even try to rectify with them.
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