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Terrible company to deal with won't honour genuine product warranty claim
We had the Embletons Plantino Oak, Pompeii boards installed in our new house in 2016 Shenton Park WA by a licensed installer
There was significant fading of the boards from sunlight within a couple of years which was a huge disappointment
Tried to organise a warranty inspection with Embletons twice however they refused putting the onus on us to get the installer to lodge a claim who was not contactable and potentially is not longer operating as a business
Would never buy any product from this company again
If I could give zero stars, I would! Terrible product & service (Embelton Atlantis Hybrid)
We purchased Atlantis Hybrid flooring from Kelwin Coastal Carpets on the Sunshine Coast only last year (06/2020) and right from the retailer under measuring our requirements by 20m2, I have had nothing but an awful experience from the retailer, the product itself and the manufacturer.
We have significant expansion and contraction in both in our dining room and kitchen where the boards butt up against the cabinetry. As can be seen from the images, in some places this is in excess of 10mm.
Both the retailer and the manufacturer refuse to accept responsibility.
I've been advised by multiple retailers since that they refuse to stock the product based on the same issue.
DO NOT RECOMMEND!
Love our Embleton spotted gum engineered flooring. It completes the look of our house and everyone comments on it. We even did the stairs to match. Nice to walk on and easy to clean !
We chose an Oak Engineered board for our house; four years on the timber looks as good as new. Really hard wearing and easy to keep clean. James and the team were very professional and really easy to deal with. I wouldn’t hesitate in recommending their products.
We chose Embelton's laminate Australian longboard for the entire downstairs living area and so happy that we did. We opted to lay the flooring ourselves and it was easy. It clipped together beautifully . More than six years later and we are still very happy with the result. It is easy to clean and looks fabulous.
Never compromise on flooring
We constructed a home with Porter Davis. We opted to do the flooring ourselves and so happy that we did. We chose Embelton's Spotted Gum timber flooring throughout the entire downstairs living area. The pictures show how spectacular they are! Very happy with the result.
Fantastic product supplied and installed Embleton
Great product supplied by Bradley Reynolds and his team from Embleton.Their service was very professional,qualified craftsmen that installed the floor were on time and great people to deal with. They were very attentive to every detail.Could not be more satisfied.They go " the extra mile" Would certainly recommend this Company and their team. Nice to receive old fashioned service!
Peter & Margaret Jones Ravenswood
Beautiful Luxury Oak floor
James and his team were great to deal with and were very patient in assisting with my indecision on the right colour. We choose Luxury Oak - Sorrento. It looks amazing, is very hard wearing and still looks as good at the day we installed it. I could not recommend them highly enough.
Fantastic product and great service!
The most beautiful, natural timber flooring on the market. Friendly assistance with choosing and excellent installation. Could not be happier with the result. The floor looks fantastic is easy to clean! Highly recommend Embleton Floors!
We have Embelton Tasmanian oak flooring throughout our 2 level house and it is simply wonderful. We love it. We recently had a few questions and the prompt response and follow service was excellent. We would highly recommend Embelton.
Recommended Without Reservation
From product selection to delivery and installation the service provided was excellent. The finished product is superb, easy to maintain and enhanced the living area in which the floor was installed.
We would without reservation, recommend the Embleton Team to anyone!
Peter and Lisa
Beautiful timber boards, great service
We installed Tasmanian Oak solid timber boards in our high traffic kitchen and family room 3 years ago. Sooo glad we did! With kids and dogs running on them everyday, plus quite a few stilettos, these boards amazingly still look good as new. Great product and an Aussie family company.
AquaTuf! Extremely Impressed!
I purchased AquaTuf Native Blackbutt Flooring for two investment properties that needed a facelift.
After speaking to a sales team member at Embelton I decided to use the AquaTuf product as I wanted a product that was durable and cost effective but also something that would still look beautiful.
My order was delivered quickly and we had it privately installed. The installer said the product was great to work with and he was even impressed with how they came up.
They are easy to clean, don’t mark and hold up well in high traffic areas (kids, pets, tenants).
I was so happy with how they came up! They are so much better than the tiles we had down before. Would highly recommend this product!
I had the engineered oak installed and I couldnt be happier. the quality of service and the quality of floorboards is exceptional. They provided everything needed and were easy to deal with. I would highly recommend Embelton and will be going back soon for another project that needs to be done.
We did an extension where we needed to extend the existing floorboards into the new area. Embletons were great with finding what it was that we had and supplying the timber on time with no issues. We are now three years down the track and we still have a beautiful floor.
Questions & Answers
Has anyone laid the embelton engineered oak the chevron pieces precut over a tiled floor if so how were you advised to lay it I don’t particularly want to flood my existing tiles in a newly completed apartment thanks in advance
Hi Ruskii, we would recommend consulting a professional Flooring Installer to view your current tiled floors and advise the best installation method for your apartment. Warm Regards, Embelton.
We have recently purchased a home with your products as flooring, I would like to know how to maintain them please, can I use a steam mop on them? Thank you
Hi Tania, thank you for your enquiry. To learn how to maintain your floors, please download our Cleaning & Maintenance guid. https://tinyurl.com/eynurku2
Warm Regards, Embelton.
Just wondering if any warranty claims had been successful?
We have had the same thing happen with our flooring. After 4.5 years our floorboards are cracking and delaminating.
Embelton were no help at all.
Had the ATFA out to do an independent inspection and embelton still we’re wanting to contest it
Nope same, disgusting never would refer them or Carpet Court Rosebud, no help at all.
Thank you for your replies! Oh that’s such a disappointment. How are they allowed to say they have a 25 year warranty? My husband spoke to someone from Embelton yesterday to order some for an extension but was told they no longer sell it due to it being faulty. So I don’t know how they can contest it. What was the advice from the ATFA?
The company that we built with went under 3 months after handover so we can’t even try to rectify with them.
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