Pulse was previously sold as the Emberpulse.
Wi-Fi updateWe updated our Wi-Fi and had difficulty with the Emberpulse update. Monica from Emberpulse Support was very helpful and with her assistance we are back receiving information on Pulse. I have always found the Support team to be timely and professional. Show reply
Fast response, and great serviceWe had connectivity issues with our emberpulse, left a request online, I was quickly contacted by Monica, who could not have been more helpful.
She got us back on line , updated our energy plan , and had everything back up to speed in no time, great technical support Show reply
Great ServiceThe staff have compared all of the electricity plans available and gave me a list using my data from the app to determine the best plan. They then updated my profile with the new data saving me a lot of time and confusion. Show details · 1
Finding the cheapest electricity supplierI am impressed with your work. This is the first time that it is possible to have my usage data to compare our electricity use with other suppliers so I can really see how they compare.
As you probably know, the suppliers all make it difficult to compare just so you never really know if it is better!
Keep up the good work Show reply
What a great idea!My daughter and son thought this would be a great birthday present for me and they weren't wrong. The installation was quick and now to be able to have real time power usage is great. You don't realise how much power certain appliances use and this has helped me change when I use certain appliances and the times I use them. Also to be able to get a forecast on what my power bill will be helps me budget.
Thanks to Monica for all her help and explaining how it works. Show details · 1
Brilliant customer supportMonica walked me through the "repair" to my system with patience and empathy. Greatly appreciated.
If you want satisfactionOur Emberpulse / Pulse is a great system that helps us to save. The app is simple and easy to understand. The Home display unit helps us use power at the best times each day. Just an overall great product.
It has always been easy and quick to get assistance when calling the team from Emberpulse. They have always been a pleasure to deal with. ( second to none )
They also send us a report on the cheapest provider available, based on our usage.
I could not recommended them more highly. And the peace of mind knowing that our solar is working at it's best. Show details · 1
Fantastic ProductEmberpulse is an absolutely fantastic system and saves us heaps, they also send us a report on the cheapest provider for our usage. The app is great, simple and has all the information you need to keep your bills down. Great product. Show reply
Emberpulse is a life saverIt has always been a pleasure ringing the team from Emberpulse.
I have had nothing but positivity from the group, it’s definitely a game changer for me.
Highly recommended for anyone that just wants reassurance that their solar is working to it highest potential. Show details · 1
PerfectThis product has saved me so much money over the years I am well and truly infront the customer service I get from them the girls should anything goes wrong so friendly and helpful is absolutely fantastic Show reply
Handy Device & Great SupportIt's a handy device and I agree with others that Monica is excellent. There are other ways to compare your Electricity plans but the new one I received today which showed I could only save $16pa by switching out of AGL was very reassuring. Knowing you are already on a good plan is worthwhile. Show reply
Pulse and associate supportI recently connected the 4th channel of my Embermeter to monitor the performance of our hot water heat pump. This required the purchase of a current transformer and connection by an Electrician. For the couple of occasions I needed to contact Emberpulse Support, I found the Support Team very responsive for both the provision of the current transformer and to resolve a setup issue.
I find that the power useage graphs provided by Pulse system provides a great insight into the performance of my solar panels and how we can adjust the our use of e… Read more · 1lectricity to optimise the saving from solar. With the information from using the Embermeter to monitor our hot water heat pump, I have been able to accurately set its on/off timer to gain get the maximum benefit from our solar.
Love it!It's right there teaching me the optimal times to use my power. A very worthwhile product. Support service is excellent. Show details · 1
Great little resourceThe unit itself is good, but more importantly, the after sales technical service is brilliant. Solved my problem with patience and understanding and skill. Special mention to Monica who was amazing. Very happy customer Show reply
A fantastic device thanks to EmberpulseI wish to state that, Monica is a valuable member to your team she has spent quite a bit of time in helping me fix my problem with my Pulse meter and at last she has me up and running once again thanks , Monica you are a true gem your boss should give you a raise in salary thanks again Paul P Show details · 1
Questions & Answers
I had emberpulse installed with my 7.5 kw system in Nov 2019. Yes emberpulse will alert me if the monitoring system goes down after 2 hours but it will not detect if you have a problem with one or more of your panels. I had 6 out of 23 Tigo optimisers go faulty which meant 6 panels were by passed and emberpulse did not pick it up. Contacted emberpulse and they said their product was not design for that type of monitoring.
Hi Garry, a PV module connected to a failed optimizer will produce power just as it would without an optimizer connected if there was no significant shading across those panels. As Emberpulse is monit... Read moreoring the solar system output as a whole, unless there is a clear drop off in solar output performance due to those Tigo devices failing, then there wont be anything for Emberpulse to alert you on. For clarity, the failure of the optimisers will not mean that the solar panels they were connected to will not generate power. It means that if those panels were subjected to shading that the overall output of the solar system would drop off significantly. As the total output didn't drop off, that suggests to me that the Tigo optimisers may not have been a useful investment. Hope this is of help.
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