4Emma Original Mattress King Single
Part of Emma Original Mattress 4.2 

Emma Original Mattress King Single

 Verified
4Emma Original Mattress King Single
4.0

116 reviews

PositivevsNegative
77% · 8923 · 20%
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Sleeping Position
  • Side
  • Back
  • Front
Adjustment Period
  • Days
  • Weeks
  • Months
  • I never got used to it!
Pre-existing Neck / Back Issues Yes · No
Caused Discomfort Yes · No
Heat Retention Yes · No
Sagging Yes · No
Perceived Firmness
  • Very Soft
  • Soft
  • Medium
  • Hard
  • Very Hard
Value for Money
4.2

Reviews

116 reviews
Nina S.
Nina S.Sydney, NSW2 posts
  King Single

Mattress is too hard. Difficult to get a refund. Do not buy

I bought this mattress for my 10 years old daughter. The mattress is too hard. It is not suitable for all ages as stated. The return process took over 4 weeks. I am still waiting for Salvation Army too pick up the mattress. I have called customer service 4 times to follow up on this. I have never heard back from it. I do not understand how this Emma mattress won so many awards. Do not buy from this company. Show details
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P W.
P W.
  King Single

Hardest mattress we ever slept on, no response

We brought a 7/10 softness and was the hardest mattress we ever slept on. We were told that it could be returned if we weren’t happy. When we enquired about how to make a return, they persuaded us to try and keep it for longer which we did, however, it was still unhappy after that period we went to return it and from here turned into a saga of mixed responses, ultimately ending in no responses. Everybody is handling this and we haven’t been able to get an answer. Show details
Value for Money
Emma Sleep
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Donavan V.
Donavan V.South East Queensland, QLD3 posts
  King Single

Almost 2 months since I paid for my mattresses and I still don't have them

I bought 3 mattresses from Emma on the 27th of November 2022. My premium queen got delivered mid December, but I still haven't received the 2 king singles I purchased. It's not acceptable having to wait this long for a product. If you're out of stock tell me before I buy it so I can rather look elsewhere.

With regards to the quality of the actual premium diamond hybrid mattress....meh. it's way too firm and not that pleasant to sleep on. There are plenty of better options available than this mattress. I'm gonna return it and cancel the 2 king singles and try sleeping duck. Hopefully they get their product out to customers in a reasonable time frame. Show details

Emma Sleep
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Romit
RomitSydney, NSW14 posts
  King Single

Good and comfortable mattresses

Good and comfortable mattresses and easy to return if you don’t like it. I’ll recommend everyone to try it, if you don’t like it just return it in 100 days. Show details ·  3
Value for Money
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GlennB
GlennBSouth East Queensland, QLD2 posts
  King Single

Terrible. Do not buy, they won't deliver the mattress

I recommend everyone read their Facebook reviews prior to purchase.

They take your money and won't deliver.
I complain and they delivered only a mattress protector.... They now claim the order is finalised.

It would seem I need to now take them to court.
Numerous similar issues on their Facebook page. Show details

Emma Sleep
Emma Sleep   DM   
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Hello, we apologise for what happened., May I have your order number so that I may be able to escalate it with our customer support team and have the issue resolved as soon as possible?

hruhdorf
hruhdorfNorth Queensland, QLD3 posts
  King Single
Emma Sleep
Emma Sleep   DM   
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Hello, we apologise for what happened, this has been escalated to our Customer Support Team and please expect a response within the day.

Badfish
BadfishSouthwest, VIC6 posts
  King Single

Missing Mattress Protector Missing

I ordered several mattresses and other items and am pleased with the quality now they have arrived.

A mattress protector was missing and I am still waiting for this to be dealt with after 3 weeks. I realised this evening that my email communication has been with a bot or similar as many of the emails are exactly the same. So disappointed in my interaction with this company. Show details

Value for Money
SueH
SueHSouth East Queensland, QLD6 posts
  King Single

Absolutely dreadful customer service

After the incorrect mattress was selected, I cancelled my order, not only online but via email also.
More than a week later the courier rang to tell my the mattress was being delivered. Just ridiculous, no communication between customer service people. Courier told me that this happens often.
I will never order anything from this company again. Show details
Emma Sleep
Emma Sleep   DM   
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Hello, we apologise for what happened., May I have your order number so that I may be able to look into it and improve on our services.

carindra u.
carindra u.7 posts
  Verified King Single

Kept given me empty promised

I am not to sure if the Emma Diamond Medium Hybrid 107×203 mattress had positive effect for any health conditions. It caused me back pain & pain in my neck. As there are missing parts on bunk bed during delivery which have been several weeks ( purchased on 20/03/22 Ref:2800468480 ) has not been solved yet by the customer service on emma support as they hardly replied my email, slow respond, can not be contacted as they don't give me any number to call. So with out bunk bed I have to put the mattress on the floor. Very disappointed. I am planning to return it. Show details
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Emma Sleep
Emma Sleep   DM   
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Hello, we apologise for what happened. This has been escalated to our customer support and a member of the team will reach out to you regarding the issue within the day.

twnty2
twnty2AU8 posts
  King Single

Slow shipping

They promote shipping within 2-7 business days. 3 days after purchase and im unable to track my item. They have ignored emails and refused to provide a refund. This company feels very much like a scam.
Value for Money
Emma Sleep
Emma Sleep   DM   
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Hello, we apologise for what happened., May I have your order number so that I may be able to escalate it with our customer support team and have the issue resolved as soon as possible?

KW
KWGold Coast17 posts
  King Single

AVOID THIS SCAM COMPANY!

This is a total scam company! Advertise mattresses they don’t have stock of. Countless emails back and forth to no avail. I canceled my order and they said they would refund me. Never received a refund! I had to lodge a PayPal claim to get my money back!! Very frustrating experience!! Total waste of time and money. DO NOT BUY! Show details
Emma Sleep
Emma Sleep   DM   
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Hello we apologise for this, may i have your order number so that we may look closer into this.

Andrew
Andrew3 posts
  King Single

16 days and still not dispatched

The 2 - 7 days showing on the order page is not accurate and does not show if they have stock or not. My order has now been pushed back twice and just a $30 sorry payment provided. Show details
Emma Sleep
Emma Sleep   DM   
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Hello we apologise for the miscommunication, the order number provided seems to be incorrect. May you please double check so that we may be able to escalate the issue with our customer support team.

Jessica P.
Jessica P.Illawarra, NSW
  King Single
Value for Money
Disappointed customer
Disappointed customer
  King Single
Shak K.
Shak K.
  King Single
Emma Sleep
Emma Sleep   DM   
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Questions & Answers

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Details

Compare all Emma Original Mattress listings
CategoryMattressesMattressesMattressesMattresses
Price (RRP) $799$999$1,099$899
SizeKing SingleQueenKingDouble
Country of ManufactureGermanyGermanyGermanyGermany
Thickness25 cm25 cm25 cm25 cm
Manufacturer Warranty10 year(s)10 year(s)10 year(s)10 year(s)
Awards 2022202220222022

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