4Emma Original Mattress Queen
Part of Emma Original Mattress  4.2 (2,922)

Emma Original Mattress Queen

 Verified
4.2

1,518 reviews · Statistics

PositivevsNegative
84% · 1,277189 · 12%
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Sleeping Position
  • Side (1,083)
  • Back (375)
  • Front (149)
Adjustment Period
  • Days (960)
  • Weeks (211)
  • Months (32)
  • I never got used to it! (104)
Pre-existing Neck / Back Issues Yes (687) · No (605)
Caused Discomfort Yes (136) · No (1,142)
Heat Retention Yes (215) · No (883)
Sagging Yes (31) · No (1,173)
Perceived Firmness
  • Very Soft (7)
  • Soft (40)
  • Medium (722)
  • Hard (436)
  • Very Hard (90)
Value for Money
4.5 (1,349)

Reviews

Emma Original Mattress › Queen1,518 reviews
trev
trevWAPerth, WA2 posts
  Queen

too hard,

First mattress received didnt inflate so was replaced. Second one received was so hard that i made a complaint and guess what!! totally ignored and then when i did receive a reply it was past the 100 day trial and told here have a topper of foam of about 2cm thick which off course did nothing. No reply to date. Terrible customer service will never recommend Emma to anyone Show details
Emma Sleep
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Goldy
GoldyVICGreater Melbourne (Metropolitan), VIC2 posts
  Queen

Worst mattress you will ever own

We purchased an Emma mattress for our guest bedroom. We went to a few mattress stores but decided to buy one online. We slept on it for 1 night to give it a go and the bed was already sinking in the middle and felt lumpy. I bought a mattress topper to put on it and after my parents slept in there for 1 week it was already completely sinking. I gave it away on marketplace for free and purchased a sleeping duck which has been fantastic. Stay away from Emma mattresses… the quality is awful!! Show details
Emma Sleep
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Hannah
Hannah
  Queen
Emma Sleep
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AnthonyH
AnthonyH
  Queen

No customer service

Ordered a mattress a month ago and waiting for delivery. Impossible to call as the number tells you they are currently unavailable and hangs up. Be cautious of this company
Emma Sleep
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Nargis
NargisNSWSydney, NSW
  Queen

NO DELIVERY YET

purchased a mattress and only pillows have arrived, its been more than 4 weeks - this is beyond a joke and I have called and emailed and no response. zero customer service

at this rate it will reach the 90 day trial period before the mattress arrives . website says 5-10business days Show details

Emma Sleep
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Kate
KateACTNgunnawal 2913, ACT
  Queen

Terrible customer service

Ordered 2 weeks ago contacted the support email and was told they can’t find my address!!! Show details
Emma Sleep
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Matt
MattVICGreater Melbourne (Metropolitan), VIC3 posts
  Queen

Worst customer service I've ever received

Fast and free delivery guarantee isn't true at all. I was told my mattress would be delivered within 2 weeks. It's now been 4 with another apparent 2 week wait.
Every time I try to call the listed number I get hung up on or left on hold for 10+ minutes, then hung up.
The online chat is useless and will not be able to help or give you any details of your order.
Was refused to deliver me a mattress from another state which had excessive amounts of stock. Show details
Emma Sleep
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Alessandra Rechsteiner
Alessandra Rechsteiner2 posts
  Verified Queen
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Lisa D
Lisa DNSWSydney, NSW26 posts
  Queen

Terrible experience 5/12/23

Purchased a queen size Emma mattress waited 6 hours before sleeping in it, it did not inflate properly even 16 hours later, woke up bad back, headache and was sweating all night. Hated it. Reached out to costumer service no reply as yet tried calling 3 times no answer. Show details
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Archibald
Archibald
  Queen

Customer Service in name only

To be honest, I haven't received the Queen/bed-frame bundle yet to review, but if Emma's customer service is representative of the products they sell, I'll be sending it straight back. Having ordered and paid on-line a week ago, and despite two emails and two phone-calls to a seemingly overseas call-centre, I have yet to receive an invoice or even confirmation of my order. If it wasn't for the delivery company contacting me, I'd think that this was a scam. Such incompetence invariably reflects upon the company as a whole. Standing-by for the automated response..... Show details
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Bgeedj
BgeedjVICGreater Melbourne (Metropolitan), VIC5 posts
  Queen

Hot hot hot

Found the bed initially too hard and jarring on pressure point. Improved with a mattress topper. However, main issue is that this mattress is hot. So hot that I’ve decided to give it away. Show details
Value for Money
Emma Sleep
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Negus Media
Negus MediaNSWMid North Coast, NSW
  Fair Incentive Queen
itxaso s.
itxaso s.
  Verified Queen
Emma Sleep
Emma Sleep   DM   
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Hello Itxaso. Please do reply to our DM thread on FB. We already provided you what will be the next step. Thanks.

David D.
David D.NSWSydney, NSW7 posts
  Queen

rubbish absolute garbage ! star is over rated

I have a bad back and am a side sleeper. Took up their 100 nite free trial offer. Within a month my back was worse and the mattress is extremely cold and puts a chill through to your core. I started the return process and did everything they asked . 3 weeks later it still in my hall way and no one is bothered to return my emails. I started a complaint with the ACCC Save your money and buy a good product.
Emma Sleep
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Linh
Linh
  Queen
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Questions & Answers

DebAnn
DebAnn · Original Mattress Queen

How firm are the edges of the mattress. Are they supportive and sturdy or do they collapse when sat on or rolled on?

Jane
Jane  

Pretty firm, sink slightly as per most mattresses

Emma Sleep
Emma Sleep   DM   
Dean Hobson-campbell
Dean Hobson-campbell · Original Mattress Queen

I ordered on the 25/07/2022. I am still waiting to get a tracking number or an email confirmation stating it’s been sent. I have tried multiple time with the help desk on the website. Told I would be marked as priority and someone will be in touch. I’ve still heard nothing a week later. I sent an email to the support email on Emma sleep website with the same question. Still not heard anything. My pillow arrived really quick which is why I bought the mattress. This process is making me regret purchasing.

David
David  

Try calling 02 7202 0780

Emma Sleep
Emma Sleep   DM   

Hello Dean! We apologise for what happened. May I have your order number so that I may be able to escalate it with our customer support team and have the issue resolved as soon as possible? - MV

Dean Hobson-campbell
Dean Hobson-campbell  

Someone has emailed me today.

Timothy
Timothy · Original Mattress Queen

Haven’t received a confirmation that the mattress has been sent and starting to read the bad reviews wish I found these before I purchased

Sue McKean
Sue McKean  

I can relate 100%
I would recommend asking for a full refund and buying from pretty much anywhere else. You will not get a straight answer from this company.

Emma Sleep
Emma Sleep   DM   

Hello, we apologise for what happened., May I have your order number so that I may be able to look into it and improve on our services.

Details

Compare all Emma Original Mattress listings
CategoryMattressesMattressesMattressesMattresses
Price (RRP) $999$1,099$899$799
SizeQueenKingDoubleKing Single
Country of ManufactureGermanyGermanyGermanyGermany
Thickness25 cm25 cm25 cm25 cm
Manufacturer Warranty10 year(s)10 year(s)10 year(s)10 year(s)
Awards 2022202220222022

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