4Emma Original Mattress

Emma Original Mattress (page 2)

 Verified
4.2

2,922 reviews · Statistics

PositivevsNegative
82% · 2,404421 · 14%
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • See all
    Thumbnail
Sleeping Position
  • Side (1,866)
  • Back (679)
  • Front (314)
Adjustment Period
  • Days (1,697)
  • Weeks (351)
  • Months (50)
  • I never got used to it! (218)
Pre-existing Neck / Back Issues Yes (1,163) · No (1,107)
Caused Discomfort Yes (257) · No (1,985)
Heat Retention Yes (387) · No (1,526)
Sagging Yes (67) · No (2,046)
Perceived Firmness
  • Very Soft (12)
  • Soft (79)
  • Medium (1,249)
  • Hard (770)
  • Very Hard (161)
Value for Money
4.4 (2,424)
Supportive for back and shoulders
Extremely comfortable
Firm and durable
Customer service sometimes slow
Best Mattresses

Reviews

Emma Original Mattress2,922 reviews
Nathan W.
Nathan W.
  Queen
Emma Sleep
Emma Sleep   DM   
More
review
review15 posts
  Double

Worst mattress of my life

This is by far the worst mattress i have ever slept on in my life, it is too hard for a side sleeper. After sleeping on this for months, my spine has become so stiff i cannot sit up from lying on my back without the help of someone pulling me up. And when i do sit up, i can feel my spine is very jerky. I went back to my old mattress i thought was bad, and feels like heaven in comparison. Show details
Value for Money
Emma Sleep
Emma Sleep   DM   
More
Mr kk
Mr kkNSWSydney, NSW
  Queen
Emma Sleep
Emma Sleep   DM   
More
TBop
TBopVictoria2 posts
  Verified King
Nina S.
Nina S.NSWSydney, NSW2 posts
  King Single

Mattress is too hard. Difficult to get a refund. Do not buy

I bought this mattress for my 10 years old daughter. The mattress is too hard. It is not suitable for all ages as stated. The return process took over 4 weeks. I am still waiting for Salvation Army too pick up the mattress. I have called customer service 4 times to follow up on this. I have never heard back from it. I do not understand how this Emma mattress won so many awards. Do not buy from this company. Show details
Emma Sleep
Emma Sleep   DM   
More
Ahmad A.
Ahmad A.2 posts
  Queen

Misleading

Website stated you would receive it same day if you ordered before 10 am during a weekday. I did that & then called 4 hours after ordering. I was informed it would take 2-5 business days (i.e that it could effectively take a week to get here). If you're looking for same day delivery, get your mattress from Koala. Show details
Ahmad A.
Ahmad A.  
More

Update: Mattress arrived after the order had been cancelled (and after calling to confirm cancellation a second time). Happy it's here but unhappy with the constant inconsistency in what is communicated.

Sally
Sally2 posts
  Queen

Definitely NOT for side sleepers!

One star for speedy delivery but nothing for comfort. The mattress, including the topper is so hard and uncomfortable I don’t know anyone could find it comfortable.
My chiropractor said we should all be in softer beds to support our bodies.
This absolutely is NOT soft or comfortable.

Let’s see how the return process goes. Show details

Emma Sleep
Emma Sleep   DM   
More
Ali C.
Ali C.WAPerth, WA2 posts
  Queen

Hoping it won’t stay this hard!

Ok, we’ve only had the mattress a few days but it is so hard! I’m waking with back ache. It was sold as medium formed, but it’s like sleeping on a board. Will it become less firm over the next few weeks? Otherwise we’ll have to return it. Show details
Value for Money
Emma Sleep
Emma Sleep   DM   
More
Jen02
Jen02Melbourne2 posts
  King

Avoid - Causes back pain

My husband purchased this mattress in 2022, I have never been able to adjust to the firmness of this mattress. It is extremely hard, we ordered the toppers as advised saying that this would help and make it much more softer, it didn’t change anything. We were told to persevere, with Emma saying that it will soften we just need to adjust, but by the time we were told to wait after the toppers arrived the 100 day return policy had passed… I now wake up in back pain, it is impossible to sleep on your side. Show details
Value for Money
Emma Sleep
Emma Sleep   DM   
More
Olivia Paley
Olivia PaleyWAPerth, WA2 posts
  Queen
Emma Sleep
Emma Sleep   DM   
More
Merima
MerimaNSWSydney, NSW
  King

Absolute worst mattress and worst customer service

I have pitches this mattress a year ago. Unfortunately we were moving so we didn’t get to use it for quite some time (until our house was built). The moment we moved in and used it we both woke up with horrible back pain. I contacted customer service and they told
Me my 100 night trial was over and there was nothing they could do for
Me.
Now for 10 years warranty and money back guarantee this is humiliating and absurd.
Do not buy these mattresses. They are definitely not worth the money. And they will cause back problems Show details
Emma Sleep
Emma Sleep   DM   
More
Han Z.
Han Z.NSWSydney, NSW3 posts
  Verified Original Mattress
Emma Sleep
Emma Sleep   DM   
More
Ross
RossVICGreater Melbourne (Metropolitan), VIC13 posts
  Queen
Value for Money
Emma Sleep
Emma Sleep   DM   
More
Tania
Tania2 posts
  King

Too hard too hot

I don’t know how it won best mattress for 2022. We bought the mattress after reading accolades about it being best for side sleepers. It is way too hard to side sleep and was not good for the back. The mattress is so solid it doesn’t breathe making for a very hot and uncomfortable sleep. Show details
Emma Sleep
Emma Sleep   DM   
More
Loulou12
Loulou12NSWSydney, NSW
  Verified Queen

Terrible, avoid & good luck with the returns process

We've had such a bad experience with our Emma mattress purchase. The mattress was sold online as 'the best mix between soft and hard' amongst other statements, which we thought sounded perfect. When it arrived it was rock hard. We tried it for a month to see if it would soften/we'd get used to it, but we both ended up with bad backs and a no firmer mattress. We then started the returns process, which is a bit of a joke.. still waiting for our refund 3 months later.... each time we call customer service, there has been an 'error' with the processing and we are advised it'll take another 5-10 business days... still waiting.
I know these mattresses seem like a good idea and an easy option, but the truth is it's just not worth the hassle. Show details
Emma Sleep
Emma Sleep   DM   
More
Tim
TimVICThe Mallee, VIC2 posts
  Verified Queen

Like sleeping on a Brick

After reading reviews I had mixed feelings about the Emma mattress. A few people reporting it was too firm, others speaking highly of it, so I gave it a chance. The delivery was quick and getting it setup was easy but once it fully inflated it was insanely uncomfortable. It never softened up and I have spent every night for the last 2 months waking up in pain from it. I went the mid-range model as that was what was recommended for side and tummy sleepers but it's not conducive for either of those positions. My partner has also protested a few times about the level of discomfort with this mattress. I'm sure it's suitable for some people but it's entirely too hard for me. Show details
Value for Money
Mattresses

Find out how Emma Original Mattress compares to other Mattresses

Know better, choose better.

Compare all
Vanessa
VanessaVICGreater Melbourne (Inner), VIC3 posts
  King

Worst mattress & customer service!!! Buy a sleeping duck instead!!!

Mattress is too hard, it gets too hot & if you try to get a refund for the mattress topper (which is also too hard) you won’t get any response from Emma! Show details
Emma Sleep
Emma Sleep   DM   
More
Unhappy customer
Unhappy customer4 posts
  King

TERRIBLE Customer Service and Stench on mattress

The bed had a stench and we tried to air it for a couple of days but it did not help. We initiated the return process and they are dragging their feet to come collect it. Buyers beware !
Emma Sleep
Emma Sleep   DM   
More
Out of pocket
Out of pocketSAMetropolitan Adelaide, SA2 posts
  Queen

Incompetent look elsewhere

I was sent a bedhead that did not match the base colour but were also different size (one queen the other king) I finally received a refund after seeking legal advice as customer service was appallingly. Do yourself a favour and do not deal with this company. They wanted me to destroy the bed base and send evidence of such, couldn’t even donate due to everything being a different size.
Emma Sleep
Emma Sleep   DM   
More
leanne
leanneNSWSydney, NSW2 posts
  Queen

Extremely difficult return process

The mattress didn't suit me. I tried to return it under their guarantee policy - I had to chase and chase and chase and chase. It is now 6 weeks after my original request and I still don't have my refund!!! if it doesn't suit you - good luck getting a refund. Show details
Emma Sleep
Emma Sleep   DM   
More
Erin
ErinVICGreater Melbourne (Metropolitan), VIC4 posts
  King

Product is faulty and noone will return my emails

Worst mattress ever and 100 day trial is a scam Show details
Emma Sleep
Emma Sleep   DM   
More
Gabriela D.
Gabriela D.
  Queen

Terrible

I’ve ordered a QS mattress, we didn’t use it straight away, my daughter was sick in hospital for many months, when decided to put it on after some renovations, we’re realised that it’s a wrong size, Single instead of QS, we’ve called to do the exchange and was refused with no explanation, very crap service and company, really appalling Show details
Emma Sleep
Emma Sleep   DM   
More
Amy
Amy
  Queen
Emma Sleep
Emma Sleep   DM   
More
Lauren Mitchell
Lauren MitchellNSWSydney, NSW
  Fair Incentive Verified Queen

Great mattress !

Amazing mattress, comfy and doesn't trap the heat. Maintains its firmness Show details ·  1
Meg
Meg5 posts
  King

So great!

I was apprehensive to buy a mattress under $1000 as I associated a good mattress with an expensive price tag. I have been so pleasantly surprised! We were able to choose a day for the mattress to be delivered to our doorstep, with the mattress arriving rolled up in a box. I have been most impressed with the minimal partner disturbance, and can’t recommend an Emma mattress highly enough. Show details ·  1
Sam
SamQLDSouth East Queensland, QLD2 posts
  King

Worst mattress and even worse customer support

The ‘medium’ mattress is about as firm as my hardwood floor. An offer to provide a ‘comfort layer’ was given but the time for delivery was near on a month. I requested to return the mattress instead and now no one is answering my emails. The return request link on the website sends back an automatic email in German. Their phone line rings out and has no option to request a call back. The text messaging agent on the website doesn’t have access to anything useful and can’t assist with returns. Have been trying to get rid of it for 2 weeks now and still have no end in sight. Show details
Emma Sleep
Emma Sleep   DM   
More
Mattresses

Find out how Emma Original Mattress compares to other Mattresses

Know better, choose better.

Compare all
Louise H.
Louise H.
  Queen

NO REFUND

I emailed Emma to have my mattress returned as didnt suit - customer service was very prompt to respond but as soon as mattress was collected they refuse to respond and NO refund!?!? They have essentially stolen my mattress and now I’m out of pocket Show details
Emma Sleep
Emma Sleep   DM   
More
CON
CONQLDSouth East Queensland, QLD7 posts
  Double

Have these guys done a runner no response

Bought a double mattress in late November have tried to return it as too hard got one or two emails back then after that nothing no calls can be made no email responses I think they have gone bust time to report them. Show details
Emma Sleep
Emma Sleep   DM   
More
Michelle
MichelleNSWSydney, NSW4 posts
  Double

Don’t be fooled by “same day delivery”

I ordered a bed relying on next day delivery (but even same day) and was convinced by an online sales rep that the item was in stock for delivery. Then had to phone them up to be told delivery expected in 8 weeks!!
Also they won’t process my refund for 2 weeks.
Just looked on their social media and they have done this to so many people. Show details
Emma Sleep
Emma Sleep   DM   
More
P W.
P W.
  King Single

Hardest mattress we ever slept on, no response

We brought a 7/10 softness and was the hardest mattress we ever slept on. We were told that it could be returned if we weren’t happy. When we enquired about how to make a return, they persuaded us to try and keep it for longer which we did, however, it was still unhappy after that period we went to return it and from here turned into a saga of mixed responses, ultimately ending in no responses. Everybody is handling this and we haven’t been able to get an answer. Show details
Value for Money
Emma Sleep
Emma Sleep   DM   
More
Nathan C.
Nathan C.2 posts
  Queen

Returns Process Being Ignored

Hi I purchased a Emma Diamond Hybrid Mattress on 24 November and dont like it, it hurts my back. Have given it a good trial but for the price not going to keep it as too painful every morning. On 14th/2 i filled out the return form and also sent an email to support asking to start the returns process - as the automated email was in German??? No reply. Tried to call 5 times over a few days and no one picks up the phone. Can someone please get in touch with me to going to be looking to make a formal complaint to the regulatory authorities now also. Super frustrating, i would avoid at all costs if had time over. Show details
Emma Sleep
Emma Sleep   DM   
More
Rosie-Ann F.
Rosie-Ann F.NSWIllawarra, NSW2 posts
  Verified Queen

Worst bed ever

I’m a side sleeper and weigh under 60kg. I found the Emma Diamond Hybrid mattress to be very hard and uncomfortable. I even went to further expense of buying the Emma Diamond topper to no avail. I requested a refund but after waiting a long time, I had to get a third party involved to receive my promised refund. Show details
Emma Sleep
Emma Sleep   DM   
More
nelliebennett14
nelliebennett14VICGreater Melbourne (Inner), VIC
  Queen

Worst customer service ever

The customer service team clearly don’t value their customers. The complete lack of response to emails demonstrates this. I just can’t trust a company like that. Show details
Emma Sleep
Emma Sleep   DM   
More
lee
leeVICGreater Melbourne (Inner), VIC4 posts
  Queen

still waiting for a reply

We purchased a queen diamond pack with protector and topper as well as pillows. While we love our mattress, the pillows are not to our satisfaction. I am trying to return them for a refund as per your 100day free trial but no one is replying to my emails. Show details
lee
lee  
More

8 days now and still no reply. Even tried resending another return claim request and no reply from that either. Next stop will be the ombudsman.

Blake
BlakeQLDSouth East Queensland, QLD2 posts
  Queen

Way to hard

This mattress is extremely hard and firm don’t find it comfortable whatsoever after a month of sleeping on. I wake up all throughout the night and never ge a good sleep Show details
Emma Sleep
Emma Sleep   DM   
More
Heather
HeatherQLDSouth East Queensland, QLD
  Queen

A NIGHTMARE TO RETURN!!!

Purchased November 25th and it is honestly the hardest piece of foam you have ever laid on. Tried to get used to it. My back feels broken every morning!! Contacted them 10th Jan 2023 and have sent numerous emails since then - I am trying to return for a refund but they won’t get back to my emails and time is running out now. I think they are delaying their response so my 100days runs out and then I’m ineligible for a refund - what company takes a month to reply to an email honestly! Buyer beware!!!! Show details
Emma Sleep
Emma Sleep   DM   
More
Mattresses

Find out how Emma Original Mattress compares to other Mattresses

Know better, choose better.

Compare all
Kate
KateNSWSydney Surrounds, NSW
  Queen
Emma Sleep
Emma Sleep   DM   
More
Yours truly
Yours trulyVICGreater Melbourne (Metropolitan), VIC4 posts
  Queen
Emma Sleep
Emma Sleep   DM   
More

Hello Yours truly. We can see that the refund for the Duvet was already been processed and successfully done. If you have further questions, please let us know. You may send us a personal message to better assist you. Thanks!

Kelly S.
Kelly S.2 posts
  Queen

Bad service

I would not use this company the customer service is poor they don’t get back to you since December last year I have been asking for a refund and for the mattress to be picked up as the mattress is causing back pain I have gotten some reply’s asking to send pics which I did no response back there is no number to call I’ve tried contacting Emma again got one response asking me to cut tags of and send them pics I did that and still haven’t gotten a reply back I would not recommend anyone to use this company you get 100 nights trial but after that they will not get back to you Show details
  • Thumbnail
Emma Sleep
Emma Sleep   DM   
More
Teedee
TeedeeNSWIllawarra, NSW2 posts
  King

Don’t go near this company

Didn’t get to the part of actually buying the mattress/bed due to substandard telephone communication with Emma call centre. They couldn’t tell me about the features of the mattresses and didn’t know anything about the unusual Emma discount code I received via text, that didn’t even work. That was very strange and totally scared me off. Show details
Page 2 of 74

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.

©  ProductReview.com.au Pty. Ltd. All Rights Reserved. General disclaimer: All third party trademarks, images and copyrights on this page are used for the purpose of comparative advertising, criticism or review. This is a public forum presenting user opinions on selected products and businesses, and as such the views expressed do not reflect the opinion of ProductReview.com.au. Further details in the disclaimer.