Professional and obliging service
All appointments were on time as arranged with head office. The installers called just prior to arriving to advise they were on the way. All staff I dealt with were friendly and professional. I was happy with the service they provided.
Approached pop up store in local shopping centre where we were treated respectfully
Measuring was done within two weeks
Excellent service and product
Always on time and rang when approaching
Very happy customer who will recommend to others
Empire Window Furnishings
Ray the salesperson was very professional in his knowledge of the products they sell. I would highly recommended him. The products are of a very high standard with such a good range to chose from.
I love my Plantation Shutters
From my very first meeting with Ray from Empire Shutters I felt his profeshionislism. He was very friendly and polite so it was easy to invite him into my home. He wasn't at all pushy but was confident and explained everything to me which reasured me that I was getting a quality product. He even helped me pick out the right shade of white. Ray helped me get the right price to suit my budget. Thanks Ray.
The installer who installed ou blinds was equally profesional. He was friendly, quick and even cleaned up any mess after the completion of t...
Beautiful shutter blinds
I’ve had two rooms done so far without issue, these were the 2nd cheapest company I could find, Ray was professional and sounded like he knew what he was talking about, I had to wait around 8 weeks, ordered Snow White plantation shutters, not the real wood as we live near the beach but you can’t tell the difference. Brian installed them and was super quick, no mess, on time. Just to clarify I’m a real customer, not a family member and I’m totally happy with my blinds.
After sale service non existent
Windows and Sliding door Plantation Shutters installed Ok, but within three weeks everything started to go wrong as per the advise of the installer the sliding panels were the wrong type. Sliding door shutters did not slide properly, frames pealed and it took many calls to get someone to look at the problem. They fixed the pealed frames but not the doors. After four weeks the top frame collapsed and again after many calls no one responded so I had to pay another person to properly fix the top frame
My recommendation is do not use this company.
Plantation shutter frames pealed on installation and recommended repair was 2-sided tape. After 18 months the bottom bar on the roller blind has come off and Empire does not consider this part of the warranty. Roller blinds are missing screws. The installation guys were lovely but that is where the positive feedback ends.
Fabulous Roller Blinds !
From my initial phone enquiry, followed by dealings with Riad and installation by Ali, I could not fault Empire's pleasant and excellent customer service. Regular contact was made and installation occurred within the promised turn-a-round time. I am absolutely thrilled with the result, the blinds are awesome !! Thank you so much.
I paid my deposit on the 8/3/2018 and finally today 3/10/18 my external blinds are finished a small job very straight forward. Not completely to my satisfaction but I cannot bare anymore.
To be clear I write good reviews and then there is Empire if I could give a minus I would.
The WORST decision I ever made
I went to Empire based on the recommendation of the supplier of the blinds I wanted. I got the quote 21Nov 2017 and was told that if I pay the deposit that day I'll have the blinds installed before Christmas. So I paid the exorbitant deposit. Mid December I got a call stating that they have received half of my order but not everything so I could choose whether to have some of the blinds installed then or wait and have everything done at the same time. I chose option 2. End of Jan 2018 I phoned to follow up and was told that they have not r...eceived any of my order! After several more phone calls and cancelled appointments they eventually arrived beginning of March to do the installation and still did not have the complete order!! Besides not having all the blinds they did not fit and could hardly open. When I raised this with the installer and person that did the measurements he said it was fine as you don't need to much light in the bedroom. I had to get a builder to remove the built in window surrounds so I can open my blinds! It took another 4 weeks to get the final windows done of which 2 windows were measured incorrectly and had to be replaced. It's now Aug and I'm STILL trying to get the one window's blind replaced. I keep being told that they'll follow up and phone me back but NEVER does. The installation guy doesn't arrive for an appointment that was made 3 weeks in advance and only contacts you 3 hours after the time window they provided. My only advice is: STAY AWAY, unless you have time to waste and patience to deal with bad service. I can't explain enough how frustrated, annoyed, angry and disappointed I am with this whole experience.
EMPIRE SHUTTERS SCAMMERS & FAKE & POOR QUALITY
Got a quote with a upto 40% off, i ordered Plantation shutters for 8 windows = $45,739. After a few calculations with the 20% off ONLY! included, the sales rep reduced the price to $36,591.20. I was pressured to make an on the spot decision which would save me a few more hundred $$$, I made the order late Nov 2017. Another company, using the same materials, quoted me their full price, which came to less than $18,000. it has been more then 7 months they still have not completed the initial work they commenced After I questioned the empire windo...w furnishings sales rep for me to speak to the owner, but the owner is always busy! If there was an option to not even 1 star I wouldn’t have. Purchase at your own risk. ALL 5 STAR REVIEWS ARE FAKE! they are made by their own staff & family! THE OWNERS ARE CROOKS! FRAUDS! SCAMMERS! DO NOT TRUST!
Minus star would be given if possible!!
I have never come across a company who are so quick to take your money only to find that you are chasing them for updates.
Prior to selecting this company I had 3 other quotes which all came around the same price. The rep seemed professional and as such chose Empire. Prior to paying a deposit I was told that my security doors would be installed before Christmas, and so I paid my deposit being half the money. Once money was paid it was nearing towards Christmas and decided to call up. I was offered my money back as I was advised that it woul...d not happen before Christmas but early new year. As such I agreed to wait. Come Mid January I attempted to call the rep on multiple occasions without a return call. Upon calling the office the excuses started to flow. Only when I requested my deposit back I was told that my doors would be installed that following week between 8am and 10am. On the day 11:30 came no decency to call and advise that the installer was going to be late, I advised them to return my money. The installer came within that hour. After installation I was told by the installer, who was also the supplier, that he did not receive the order until late January. Once the doors were in, the office was very quick to dial my number requesting full payment, with a discount considering the ring around I went through.
I asked Ray to put new shutters in my house just before Christmas. He organised this swiftly and his company did an amazing job with quality blinds.
We have had no issues and thoroughly enjoyed the experience which would have otherwise been a very stressful time.
My family and I highly recommend Empire blinds!! I heard about this company through a friend and was not disappointed and will recommend to all my family and friends.
Sue from Monterey
Disgusting customer service! Pathetic management! Do not use this company
Ordered my blinds last year on the condition that they would be fitted by a certain time only to find out by me calling them several time that it would be delayed by a week ! their sales team will come out and promise you anything to make the sale and their commission but when it comes down to rectifying customer complaints will hide behind the receptionist and won't face the music ! I have asked that the manager call me several times only be told he's in a meeting , now hes gone home etc etc... happy to take my money and cost me double what the blinds cost as i have to now cancel my holiday due to their broken promises!!!!
terrible disgraceful company . pathetic management
Do not use this company!!!!!!!!!
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