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Energy Locals

Energy Locals (page 2 of 3)

4.0 from 50 reviews

Reviews

4.0

50 reviews
5
(32)
4
(4)
3
(4)
2
(1)
1
(9)
  • Transparency
    4.1 (31)
  • Customer Service
    4.1 (33)
  • Rates and Fees
    3.8 (31)
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Asha B.

Asha B.Illawarra, NSW

  • 2 reviews
  • Verified customer

Don't do it

published

Put prices up before I even got my first bill. Changed back to AGL didnt realise I was with energy locals for another month (AGLs fault there) but I was not waiting for a bill due to this completely missed the bill within 3 days of due date found out about the bill when I started getting threats that it was going to a credit collection agency within days and receiving continuous phone calls from the call centre dispite bill being paid they havent even given it enough time to clear. There is not even 1 upside to this scamming company

Transparency
Customer Service
Rates and Fees
ServicesElectricity
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1 comment
Energy Locals
Adrian M.Energy Locals
Lesley

LesleyMetropolitan Adelaide, SA

  • 2 reviews

Energy Locals

published

Cannot fault this company so far. Yes there have been some hitches, but nothing that they havent bent over backwards to fix. My power bills are lower than I ever expected.

Transparency
Customer Service
Rates and Fees
ServicesSolar Buy-Back
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1 comment
Energy Locals
Adrian M.Energy Locals

Hello Lesley, thank you for taking the time to leave a review - our small team here in the office really appreciates it! Adrian - Founder, Energy Locals

Betrayed

BetrayedMid North Coast, NSW

  • 2 reviews

No transparency

published
ServicesElectricity
2 comments
Energy Locals
Adrian M.Energy Locals
Energy Locals
Adrian M.Energy Locals

Hello again, I didn't hear back from you. If you're an Energy Locals customer please drop me a direct note on the email address above so I can help you. Thank you, Adrian - Founder, Energy Locals

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Bad experience, however my issue was resolved directly by the CEO.

published
Transparency
Customer Service
Rates and Fees
ServicesElectricity
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4 comments
Energy Locals
Adrian M.Energy Locals
Harrison D.
Harrison D.
Energy Locals
Adrian M.Energy Locals

Hi Harrison, thank you, I've not received the email chain yet but as soon as I do I'll dig into it and respond in more detail. Kind regards, Adrian

Freddy

FreddySydney

  • 13 reviews
  • 1 like
  • Verified customer

Not the best value, great online experience

published

The rates were pretty competitive when i signed up but are no longer, recent rate changes blew up the daily supply charge to $1.35/day, the KWH rate is comparable to other providers so it really makes no sense sticking with them if you are after the best price.

I've signed up with energyAustralia's no frills plan, far better value for me, same KWH rate but half the daily charge - which is quite significant as I was spending more on the daily charge than electricity.

Transparency
Customer Service
Rates and Fees
ServicesElectricity
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ott2019

ott2019Queensland

  • 2 reviews
  • Verified customer

Stay Away!!! High Bills with Alarming Errors - Staff Indifferent to Concerns

published

Our first bill was excessively high, showing our usage through the roof, so much higher than we had ever used with other providers! Then despite advising the company we had paid this bill (on time) via BPAY they continuinally tried to debit a previously provided card, we then received a new bill with a dishonor fee and a $940 bank rejection fee! What!?!?!? When contacting staff about these issues they were flippant and off-handed. We can't wait to get away from this very unprofessional company, our experience has been nothing but headaches and an utterly horrible and stressful experience.

Transparency
Customer Service
Rates and Fees
ServicesElectricity
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1 comment
Energy Locals
Adrian M.Energy Locals
juergen

juergenAU

  • 24 reviews
  • 1 like
  • Verified customer

An Ethical Energy Retailer!

published
Transparency
Customer Service
Rates and Fees
ServicesElectricity
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1 comment
Energy Locals
Adrian M.Energy Locals
Eran

EranSydney, NSW

Do not sign up with this provider !!!!

published
Transparency
Customer Service
Rates and Fees
ServicesElectricity
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3 comments
Energy Locals
Adrian M.Energy Locals
Energy Locals
Adrian M.Energy Locals
Eran
Eran
ah13

ah13Noosa

  • 8 reviews

Not a great experience, becuase..

published
Customer Service
Rates and Fees
ServicesElectricity
1 comment
Energy Locals
Adrian M.Energy Locals
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Jacqueline Franklin

Jacqueline FranklinMid North Coast, NSW

  • 3 reviews
  • 1 like

Perfect

published

Do not get drop outs
Generous rebate for solar power going to the grid
Very happy I am glad to have found them by searching market review for myself. I am happy to recommend their service.

Transparency
Customer Service
Rates and Fees
ServicesSolar Buy-Back
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Kind and Friendly

published

Perfect customer service! Friendly and nice explain all the details to you without complicating it. Love them! Just joined them today and the signing up process was easy.

I am looking forward to their services.

Transparency
Customer Service
Rates and Fees
ServicesElectricity
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phred

phredsydney

  • 11 reviews

Best around

published

Been a customer for 18 months and have can only praise them. Changeover was painless - they even suggested a special meter reading so that we didn't have to wait for the 3 month cycle (for a meter reading).
Bills are easy to read and prices are better than anyone. Previously was with Red Energy who robbed us blind - so much for an Australian company.

Transparency
Customer Service
Rates and Fees
ServicesElectricity and Solar Buy-Back
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Ella

EllaSouth East Queensland, QLD

  • 4 reviews
  • 2 likes

Terrible customer service

published
Transparency
Customer Service
Rates and Fees
ServicesElectricity
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B. A.

B. A.Central West, NSW

  • 12 reviews

Awful customer service, avoid at all costs

published
Transparency
Customer Service
Rates and Fees
ServicesElectricity
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Charlie Bell

Charlie BellSouth-Eastern Region, NSW

  • 3 reviews
  • Verified customer

Very helpful and comprehensive

published

Finding a good energy supply company is always difficult. Wattever made the search much easier with the ability to compare so many offerings and so many choices. They checked my progress when I made a choice and ensured that I got rapid service from my new supplier.

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So far so good!

published

First week as a customer has been great. Power connected on the expected day with short order time, short call wait times and friendly customer service for the two calls I have made. Will review again after the first bill. Good experience so far.

Stu Nurande

Stu Nurande

  • 3 reviews
  • 3 likes

What a breath of fresh air....

published

Electricity connected. Done easily & efficiently beyond my expectations. This is the type of organisation that I wish to transact with.

2 comments
Energy Locals
Adrian M.Energy Locals

Thanks Stu, we really appreciate your feedback. Welcome on board!
Adrian, Founder - Energy Locals

Stu Nurande
Stu Nurande

Cheap rates and 5 start customer service

published

I have been ringing around retailers to find a cheap rate. Energy Locals staff were efficient, friendly and very professional. Their rates were even better! Highly recommend this energy retailer.

1 comment
Energy Locals
Adrian M.Energy Locals

Hi Ronnie, thank you for taking the time to leave us a review - it gives our team a great boost.
Adrian, Founder - Energy Locals

No problems

published

Early days, have just set up process of transferring from another provider, and scheduled first smooth pay installment. So far the process has been efficient and easy.

1 comment
Energy Locals
Adrian M.Energy Locals

Hi Lyn, thanks for joining us and it's great to have you on board. If there's anything we could have done thus far to win a 5 star review please let us know so we can make changes

Super!

published

Fantastic personal service. Best rates in the business. A company you can rely on to not nail you to the floor!

1 comment
Energy Locals
Adrian M.Energy Locals

Thank you Brucee, it's great to have you on board!

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Questions & Answers

Not happy Jane

Not happy Janeasked

We've new meter install yesterday 08/01/2020 and I've been checking with my Tesla app, our powerwall is 100% full but Power Flow keep showing we're buying of the grid, day and night. why?

1 answer
Energy Locals
Adrian M.Energy Locals

HI Jane, are you on the Tesla Energy Plan in South Australia? If so, the Tesla software may send energy from the grid to your battery but don't worry - you won't pay for this and you'll see credits for this grid charging on your bill. Please flick me a note if you have any further queries or send over screenshots and we'll work with our friends at Tesla to provide extra information. Thanks, Adrian - Founder, Energy Locals - adrian.merrick@energylocals.com.au

Stevo

Stevoasked

Any timing yet (beyond its coming) on when you will be up and running for the VIC market?

1 answer
Energy Locals
Adrian M.Energy Locals

Hi Stevo, thanks for your question. We have our licence at last (yay!) and we're busy setting up all the bits and pieces that can't be done pre-licence. I can't give a precise date yet and we still have a decision point over timing. However, we'll probably start with a small friends & family group so if you'd like to be part of that, please drop us a note to hello@energylocals.com.au and we'll get you onto our list :) Cheers, Adrian, Founder - Energy Locals

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