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Energy Matters
3.4 from 92 reviews

Reviews

1.0

1 review
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4
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1
(1)
  • Value for Money
    3.0 (1)
  • Product Quality
    1.0 (1)
  • Return Claim MadeYes (1) · No (0)
  • Customer Service
    1.0 (1)
  • Warranty Claim MadeYes (1) · No
  • Installation
    3.0 (1)
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Flinders island Bill

Flinders island BillNorth-East, TAS

  • 4 reviews

Faulty Inverters

published

Have had 2 inverters replaced because they were faulty, now the third one is leaking water, have tried to contact them, Energy matters, still no response as to what to do. Keep getting automatic emails saying they will contact within 2 days, NOT TRUE !

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeYes
Warranty Claim MadeYes
Panel Purchased fronius inverter
System Size1.5 KW
1 comment

Is now a month but still no resolution to the problem, if you expect service I recommend you do not use Energy Matters as it seems the customers do not matter. !

See all Energy Matters reviews

Questions & Answers

Disappointed80

Disappointed80asked

Can anyone advise on service received from the company based in Menai?

1 answer
janet Hay
janet Hay

I don't know about a company based in Menai.
My experience was:
15 Solar panels installed after negotiations and payment to Energy Matters.
The first meter malfunctioned and was replaced.our then providor 's accounts showed feed to the grid. November 2017 we changed providor to Energy Australia.we did not receive our 'delayed Account' until March.this showed no feed to the Gris since November. Almost a month later we are still trying to get proof whether the meter is faulty or the solar installation is faulty......we need this problem fixed and we are no nearer as at 16 April 2018. Janet Hay

Alex C.

Alex C.asked

Does a 7Kw solar system without battery cost $18,600.00+ to install?

3 answers
BrianS
BrianS

far less

mikeesteele
mikeesteele

Wow! Nooooooo that's to Much. Geeze.

Tom Heeren
Tom Heeren

For reference, my 5KW system was just over $10,000 to install high-quality monocrystalline panels. Without knowing the panel type, where they will be installed or the site specifics it is difficult to give you a definitive answer, but over $18,600 does seem a like a high quote if the panels are just being installed on an ordinary suburban roof.

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