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Energy Matters
3.4 from 92 reviews

Reviews

5.0

3 reviews
5
(3)
4
(0)
3
(0)
2
(0)
1
(0)
  • Value for Money
    4.7 (3)
  • Product Quality
    5.0 (3)
  • Return Claim MadeYes · No (3)
  • Customer Service
    4.7 (3)
  • Warranty Claim MadeYes (0) · No (3)
  • Purchase PriceA$5,985.00 (2)
  • Installation
    5.0 (3)
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Margie

MargieGreater Melbourne (Metropolitan), VIC

Works well

published

We had system installed in 2016 following years of paying excessive electricity accounts. Installed a system promoted by local council. I don't need to know what the readings are because I can read the numbers on the inverter and can see that while I have the oven, the dishwasher, fridges, freezers and the washing machine and TV on my SMART METER is ZERO and light is not flashing.
I was encouraged to put the App on my phone so that I could monitor the system and a representative came to show me how - not my style though so I don't bother using it.
Initially after installation I noticed a damaged tile on the roof and they promptly sent a firm to repair.
My experience has been very positive.

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased REC REC260PE-SLV (MC4) REC Peak Energy 260W
System Size5.2 KW
Chris P

Chris P

  • 2 reviews

Fast installation

published

The team arrived on time and 5 1/2 hours later they were finished. I've had no issues with the company; the service is friendly and they do their best to answer your questions. Highly recommended.

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
System Size6.6 KW
Purchase PriceA$7,000.00
Ron C

Ron CGreater Melbourne (Metropolitan), VIC

  • 4 reviews
  • Verified customer

Good Service

published

Good information given to me at the start and good follow up to ensure the installation happened as scheduled. After installation the setup was well described to me by the installing technicians and I received all of the required documentation the next day via email..

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Flext
Purchase PriceA$4,970.00
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Questions & Answers

Disappointed80

Disappointed80asked

Can anyone advise on service received from the company based in Menai?

1 answer
janet Hay
janet Hay

I don't know about a company based in Menai.
My experience was:
15 Solar panels installed after negotiations and payment to Energy Matters.
The first meter malfunctioned and was replaced.our then providor 's accounts showed feed to the grid. November 2017 we changed providor to Energy Australia.we did not receive our 'delayed Account' until March.this showed no feed to the Gris since November. Almost a month later we are still trying to get proof whether the meter is faulty or the solar installation is faulty......we need this problem fixed and we are no nearer as at 16 April 2018. Janet Hay

Alex C.

Alex C.asked

Does a 7Kw solar system without battery cost $18,600.00+ to install?

3 answers
BrianS
BrianS

far less

mikeesteele
mikeesteele

Wow! Nooooooo that's to Much. Geeze.

Tom Heeren
Tom Heeren

For reference, my 5KW system was just over $10,000 to install high-quality monocrystalline panels. Without knowing the panel type, where they will be installed or the site specifics it is difficult to give you a definitive answer, but over $18,600 does seem a like a high quote if the panels are just being installed on an ordinary suburban roof.

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