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Energy Matters

Energy Matters (page 2 of 7)

3.4 from 92 reviews · View Statistics

Reviews

  • Value for Money
    4.3 (4)
  • Product Quality
    4.0 (4)
  • Return Claim MadeYes (1) · No (3)
  • Customer Service
    3.8 (4)
  • Warranty Claim MadeYes (1) · No (3)
  • Purchase Price$5,985.00
  • Installation
    4.5 (4)
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Robyn
Robyn
  • 7 reviews

great installation poor after sales service

published

My solar panels installed easily and with minimal fuss. My inverter wi fi stick not working so could not monitor the usage on my phone. Made a complaint about this in early August and the matter is still to be resolved. They take a very long time to get back to you. Have been told they will send me a new wi fi stick but this has yet to happen. Disappointed with the quality of after sales service. Have received the new wi fi stck but still can't check with the app - complained about 10 days ago - still no reply. Also put in a question regarding a reading on my inverter that says LIMbyVG but have still not received a reply from energy matters.

3 comments
Energy Matters
Energy M.Energy Matters
Robyn
Robyn

C380375 is my customer number - I do feel that queries should be answered more promptly or a phone number more readily available to be answered. I look forward to the matter being reoslved

Robyn
Robyn

All resolved app now working and no longer seeing limbvg

faradaydon
faradaydonSouthern and Hills, SA
  • 2 reviews
  • 1 like

No fuss

published

It's the second time we've used Energy Matters and, just like the first time, the process was seamless and carried out without any fuss or trouble.

1 comment
Energy Matters
Energy M.Energy Matters

Thankyou for the great review Don. The Energy Matters team are happy to have been of service again, so that you can power your home with clean renewable energy.

Terrible customer service

published

My parents had their system installed by Energy Matters so suggested I do the same. Following 2 online enquiries no one called me, so I called only to be told you were too busy to give me a quote. I was booked in for a phone appointment the following day at 1.00pm - which I made sure I was available to talk. No one called, and I am yet to hear. I will be taking my business to someone who wants it.

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What every home should have

published

The process worked. The plan was executed. Only problem is the inverter drops out on a regular basis. I suspect its all to do with the power reticulation and not my system

1 comment
Energy Matters
Energy M.Energy Matters
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A well executed job.

published

An efficient job and carried out without any fuss and bother. As this project was part of an upgrade for our community library and in an heritage area it was important that all the necessary placements were abided by.

1 comment
Energy Matters
Energy M.Energy Matters
  • Verified

Great Product and Price

published

The people were great to deal with. The installation team were efficient, helpful and very neat and tidy. I’m loving being able to monitor the daily efficiency of the system. I recommend them to everyone I meet. They can’t be beaten on value or quality!

1 comment
Energy Matters
Energy M.Energy Matters

Thanks for the great review Martin! Being able to watch your system pump out clean energy is certainly a bonus for PV system owners, at Energy Matters we recommend monitoring for all systems.

Great outcome

published

Solar working as it should. Installation issues resolved. Great and effective communication with local grud managers. Professional attention to detail and customer focussed.

1 comment
Energy Matters
Energy M.Energy Matters

Thankyou for the review Rob, the Energy Matters team are pleased to hear that you are happy with the installation process, and are now powering your home with clean solar energy.

solar energy

published

Following from my previous review, which tended to be a little negative.
The electricity supply people finally got the voltages correct in our street and the solar now works correctly (there was no problem with the solar system). Now with 16 panels have had no electricity bills for 9 months (3 quarters), but will have to pay for the next winter quarter. The credit we accumulated during the summer paid for the first winter quarter. . Very happy!
Errol

1 comment
Energy Matters
Energy M.Energy Matters

Thankyou for the updated review Errol! It is great that you have been happily powering your home on clean renewable energy and have wiped out most of your grid electricity bills.

MaxC
MaxCLaunceston, TAS
  • 4 reviews
  • 4 likes
  • Verified

Sales department is brilliant, after sales department hopeless

published

I notified Energy Matters of a problem on June 1, they promised action within 10 to 14 days. A reminder on June 19 was ignored. On July 7 they told me the warranty had expired - it hadn't. Then they gave advice by email which allowed me to fix my own problem.
I will be building a new house next year, Energy Matters won't be supplying the solar panels.

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Living more comfortably

published

I couldn’t have switched to solar at a better time given the temperatures Sydney has been coping with in recent months. First electricity bill last week was impressively less. Only complaint is that I cannot fully understand the AGL bill; it would be handy if you published a typical bill deconstructed to explain each step.

1 comment
Energy Matters
Energy M.Energy Matters
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Energy Matters were fabulous to work with and very happy with my solar panels

published

great communication and information on phone, what to expect and how long it would take etc. Installer had to reschedule install- but this was done with a few weeks notice- was very professional, The installer we had was amazing, really polite, neat, great communication and felt very comfortable with the install. The electrical inspector said they were a great team and they always did wonderful installs and he never had any problems with their work.
Panels working well and so far even in Winter am so happy I went ahead with the solar panel install.

1 comment
Energy Matters
Energy M.Energy Matters

The Energy Matters team are very pleased to hear that you are so happy with your PV system installation and performance, a big thankyou for your review AMonte.

GOOD EXPERIENCE

published

Good communication via phone and email. Smooth installation process on the day, Overall a positive experience. It took a while for the power supplier to adjust the meter so that we received our feedback credits but that is not the fault of the installer. I am happy to recommend Energy Matters.

1 comment
Energy Matters
Energy M.Energy Matters

Thanks for the great review Malo! The Energy Matters team are happy that you are now powering your home with renewable energy and receiving your feed-in tariff.

PhilR
PhilRMelbourne

Poor support with no follow up to issues

published

We had our solar upgraded with additional 3Kw to give 4.5Kw and a Powerwall 2. After 1 1/2 month of believing we are grid free our bill estimate is $345. Origin believe we are taking grid power when Tesla say its from the Powerwall.
Contacted Energymatters will little success they did not take the matter seriously acting as if its not their problem. I'm constantly pushing them to look into the problem but this is just not customer service.
Tesla are assisting but as they are not the installers they have limited assistance.

IanW
IanW
  • 3 reviews
  • Verified

Energy Matters Useless for After Sales Service

published

After sales service ...poor

published

We purchased a descent 6 kw solar system together with a power wall 2 battery.
We received our First electricity bill.we were astonished that it was $245 for the quarter
Specially when our iPad app was informing us that we were utilising 100% electricity from our
Panels and battery.
We have been trying to contact energy matters for the last 6 weeks.This with emails and by phone.
No body has contacted us.
All we want is to understand why our bill seems so high
We spent 19k on our system.
If energy matters read this please contact us ta

4 comments
Energy Matters
Energy M.Energy Matters
Julian
Julian

Ok...that’s fine...again we have emailed our concerns together with a copy of our electricity bill.
We will wait for your response and hope that this dilemma can be understood and resolved
Thankyou

Julian
Julian
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Page 2 of 7

Questions & Answers

Disappointed80
Disappointed80asked

Can anyone advise on service received from the company based in Menai?

1 answer
janet Hay
janet Hay

I don't know about a company based in Menai.
My experience was:
15 Solar panels installed after negotiations and payment to Energy Matters.
The first meter malfunctioned and was replaced.our then providor 's accounts showed feed to the grid. November 2017 we changed providor to Energy Australia.we did not receive our 'delayed Account' until March.this showed no feed to the Gris since November. Almost a month later we are still trying to get proof whether the meter is faulty or the solar installation is faulty......we need this problem fixed and we are no nearer as at 16 April 2018. Janet Hay

Alex C.
Alex C.asked

Does a 7Kw solar system without battery cost $18,600.00+ to install?

3 answers
BrianS
BrianS

far less

mikeesteele
mikeesteele

Wow! Nooooooo that's to Much. Geeze.

Tom Heeren
Tom Heeren

For reference, my 5KW system was just over $10,000 to install high-quality monocrystalline panels. Without knowing the panel type, where they will be installed or the site specifics it is difficult to give you a definitive answer, but over $18,600 does seem a like a high quote if the panels are just being installed on an ordinary suburban roof.

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Details

CategorySolar Panel Installers and Solar Retailers
After Sales ServiceNo
Solar Connection TypeGrid-Connected
Services ProvidedInstaller and Solar Product Retailer
Clean Energy Council MemberNo
Solar Connection TypeGrid-Connected
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