Had a Tesla battery system install by Energy Matters. Never worked on day of installation. They tried to fix it many, many times even changing the Tesla battery over to another one, but still no go. This lasted for about 4 months, (not very happy after paying over $12,000) and you get nothing for your investment, the only thing you get is appointment after appointment (wasting my time). eventually after 4 months a new engineer came out, took one look and started saying, this is wired up wrong, so is this, so is that etc. etc. basically the or...iginal installer/electrician that was sent out on the first day of installation made a meal of it. This bloke is supposed to be an electrician, I know more than him and I'm your average blow joe bloke. I even found the main power wire for the solar cells and inverter that is supposed to be SECURELY fixed to the main on/off switch, was left completely unsecured and causing the circuit breaker to be tripping and the main on/off switch to become very hot. after I secured the wire in place everything seems to be working good (for now). Unless they train their installers, I would keep well clear. Unless you want a fuse box fire or worst still, have your house burn to the ground. November 1st 2016 Update: Finally Cashback Sorted Out. Just an update on my cashback. I finally got my cashback and the system is working good, hopefully it will continue working good for many years to come. . . . we'll see.
Going well until inverter broke
Installed in 2013 and going ok until now. After sales service? Completely non-existent. Our inverter is under warranty and has an error message. We need a new one but apparently it's just way too hard to call us back. I am very unhappy. Think twice about using this company.
They suck you in...
The experience begins very well with Energy Matters, but it doesn't last long.
Was quoted one price and after placing a deposit, I then received an email stating the actual cost was significantly higher.
I have now been waiting for over 5 weeks for a refund and continually told that it will be paid but yet to see it.
Stay away from this company, so many more to choose from and better to avoid the disappointment and frustration.
Excellent customer service
Excellent customer service. Kept informed of progress of installation by a person with whom I had an instant rapport. Such a change from dealing with some companies which send you off to far away places like India talking to people you can barely understand.
You never write, you never call
I originally purchased a 5kW system in 2011, at the time of installation it was apparent that it had been installed incorrectly and not in accordance with Australian Standards. In fact the installation had created a risk for my family in terms of electrical safety. I contacted EM and only after having my own electrician make it safe and with a suggestion that maybe I should contact the Electrical Safety Office in Queensland, did I get a response. OK 4 years later I experienced another issue and it has now been 47 days since first raised this is...sue with EM. Now don't get me wrong, I've heard back from them, but only after many phone calls, emails to the CEO and postings on Facebook did I get a response. My last response was on the 20/1/16 when they told be they are looking at my broken panel and getting me a quote. Well by now I am sure they must be sick at looking at my broken panel and as far as the quote is concerned how long does it take put pen to paper or fingers to keyboard. Even if I just had a call or email each day letting me know what was going on, this would be better than waiting in limbo for someone to write or call me. I have had to resort to responding to an old message of Facebook, and I posted a new message on their Facebook page. I will try & make contact again with the CEO as this seemed to get the ball rolling before. Overall, I would really suggest that if your are thinking of using EM, rethink it.
Excellent customer service and installer
I have nothing but praise for the excellent sales approach, attention to detail, no surprises on a double story with cathedral ceilings. Our solar system is a neat install, everything is hidden in the roof, no lazy shortcuts were taken. The installer was on time, extremely professional and helpful with all my questions. You pay a little extra for quality components, there are cheaper ones out there but I know that my install is backed by a company that is large and should be around in twenty years time in case of warranty issues.
Smooth process from start to finish.
After days of reading on-line reviews on different forums and reading what the different government web sites had to say, I settled on five PV system suppliers/installers with which I discussed my goals. Two lost-out almost immediately due to no follow-up. Although the quotes were very similar between the remaining three, Energy Matters seemed to provide the more superior REC panels and inspired confidence, both with the sales staff that I talked to and their informative, easy to use web site. An important selling feature was the inclusion of t...he power monitor that allows you to locally and remotely monitor how much electricity you are generating from the PV system and the total amount being used in the house. The installation was easy to arrange, pay for and on the day of installation the subcontractor was professional and helped me understand the various monitoring systems of the SMA inverter and the Energy Matters Monitor. I had some configuration problems with the Energy Matters Monitor initially, but these were resolved with the help of the Energy Matters team by e-mail and telephone. The whole process of getting the Solar PV system was painless from start to finish. I am very happy with my 4kW PV system of REC panels and SMA inverter. I just wish I had got it a couple of years earlier! Energy Matters continue to provide great follow-up, and their Newsletters and web site provide a continuing stream of useful information. Now... If they only provided the same integrated and seamless system for my next endeavour, a solar hot water system. Great customer service so far! The Energy Matters Power Monitor does not exactly concurr with what the inverter says is being produced.
We went with Energy Matters for solar on two of our properties. We had dealt with another solar company in the past but they are only based in Victoria so we did some research and decided on Energy Matters. Everything went smoothly the installation looked nice, the panels and equipment seemed pretty good. I had nothing to complain about until somthing went wrong...
The slab heating in one of our properties was disconnected upon installation. We were never advised about this and now we are going to have to pay $1000 to have it reconnected. We...were also advised that solar is a great option for properties which are leased out... this of course was a little misleading as we get no credit back from the solar (only 8 cents per unit) and the tenants are rarely home during the day. The installation on the other property has been great. In fact if that was the only one they did for us, this would be a glowing review because as far as I'm concerned, it is working exceptionally well and we are effectively selling the power it's generating to our tenants. As for the other property all I can say is I was mislead and would probably not deal with Energy Matters again, at the very least I would never take their advice again and run through all agreements with a fine toothed comb. Not too expensive, good panels Unfair treatment, misleading
Better than I hoped!
After many years of sitting on the fence, I was prompted to make my mind up promptly (The Tasmanian Government made a last minute announcement that it was changing the Feed in Tariff in 10 days) So after a final consideration of the industry players (most of whom only wanted to squabble over who had the lowest price) I decided on Energy Matters, they were not as cheap as the others, but my priority was on quality components and install, I jumped online and placed my order.
A couple of hours later one of the Staff rang and confirmed my detail...s, emailed me through documentation, Deposit paid and photo's of our Fuse box and roof area were sent back to EM, paperwork was sent back and forth via Email, they managed to get all the paperwork through in time to get the higher Feed in Tariff (we will be getting 28 cents per Kilowatt guaranteed for 4 years vs the new 8 cent per Kilowatt Tariff ) System organised, now to get the Roof painted before the system went on (The last time the roof was painted was 10 years ago so the Roof was looking a bit sad, plus I didn't want to have to remove the system to paint the roof in a few years, may as well get it all done now) Painter booked, then the weather destroyed all the plans! The system was booked back in August, The Painter finally got to paint the Roof at the end of November! (Not his Fault, we have just had one of the Wettest Springs on record here in Tassie) Energy matters rang me every week or so just checking/seeing how thing were progressing (or in this case, not progressing) finally the Roof was ready, I rang the Installer asking to be placed in the Queue (I knew they were flat out, so I expected a long delay, we had delayed them for nearly 3 months) but he managed to get us in very promptly. The Install is above and beyond what I expected, The Installer and his Apprentice did a superb job, the House was built in the 60's so the roof trusses were a little bowed meaning the roof is not flat/straight, but the guys spent hours lifting, lowering and fiddling with the Solar Panels to make them all sit flat and flush with each other (the Fit and Finish of the panels is superb) The Mounting of the Inverter, the wiring, switches are all super neat and tidy, I am pretty pedantic about how I like work to be finished and detailed, but the installer and his offsider far exceeded my expectations! The Installer was also great in offering Information and advice on the system and answering all of my (many) Questions. We have had a 3 Kw system installed, a Solar One aurora Inverter with 12 x 250watt Daqo Panels.
So good; I used them twice
I used Energy Matters for initial installation in 2008, and they did a terrific job. Understood their products, happy to help - great technology to examine all the different options. A couple of years later I realised I wanted more solar on the roof - didn't hesitate to call them. And a second installation is much harder than a first - since you've already used the prime collection spots.
Again - fantastic to deal with, got great expertise and I have over 7kw of sensational solar on my roof. Couldn't be happier.
Reliable, quality gear from people who actually know their stuff
Our solar was installed in 2008. Now the inverter is 'out of warranty' even though they told me it was replaced new in 2011 and had another 5 year warranty. I start investigating after the second failure and find the install is not to manufacturers instructions. Not in accordance with various AS and generally sub standard. I have lodged various complaints with various state government authorities, however due to the way the solar industry is structured the individual installer is responsible not the company. Where else does this happen? I...n the normal electrical market the company holds a contractors license and the individual is a licensed staff working under the contractors license. Seems like a general side step designed to put workers in line for issues and companies responsible for not much. Has produced us power for several years The company. The follow up. The lack of knowledge of staff
Worst company I have dealt with
Firstly we were promised installation 6-8 weeks. Now it's 13 weeks and still no installation. Very little communication unless we rang them, lost paperwork more than once and a promised installation for this weekend but we have just been informed from the installer that the components have not been sent to him for our job.. I would never recommend this company to anybody ever.
Questions & Answers
Can anyone advise on service received from the company based in Menai?
I don't know about a company based in Menai.
My experience was:
15 Solar panels installed after negotiations and payment to Energy Matters.
The first meter malfunctioned and was replaced.our then providor 's accounts showed feed to the grid. November 2017 we changed providor to Energy Australia.we did not receive our 'delayed Account' until March.this showed no feed to the Gris since November. Almost a month later we are still trying to get proof whether the meter is faulty or the solar installation is faulty......we need this problem fixed and we are no nearer as at 16 April 2018. Janet Hay
Does a 7Kw solar system without battery cost $18,600.00+ to install?
For reference, my 5KW system was just over $10,000 to install high-quality monocrystalline panels. Without knowing the panel type, where they will be installed or the site specifics it is difficult to give you a definitive answer, but over $18,600 does seem a like a high quote if the panels are just being installed on an ordinary suburban roof.
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