Still in early stages, but looks promising.
I thought the process was timely, as I contacted my council to check availability of government rebate.
I spoke to a number of people given a detailed email that was helpful. The contractors arrive on schedule. The job was done well and instructed me on use. I have found the system very smooth. I am very pleased.
Don't Do It !!!
I believe that I am generally an easy going person with normal expectations from sellers and people so it is unusual for me to say anything negative about my experiences let alone fill out a review such as this.
Quite simply this is the worst company that I have ever had the misfortune to deal with. The service and communication ceased upon payment. Only ring them if you like speaking to a answering machine and don't expect a return call.The only good part is that the installed equipment works well.
Yes I am a very unhappy customer.
They wanted to install without a permit from council !
Signed up with them and their sales person advised me to go ahead with the installation even without a permit from the council. No follow ups, and clearly their sales people will tell you anything you want to hear to get the sale. I cancelled with Energy Matters and went with someone more respectful.
Not all that great.
Installation good.. but it was put off 3 times.. bad communication in the end.. can’t get receipt for money payed.
Rabid Sales team, but sub standard design and appalling after sales service
We started investigating a Tesla in late 2016. Made contact with EM, who suggested that wouldn't be suitable and that I should get Enphase. Managed to get a reasonable deal on equipment and installation, albeit with getting the installer back three times to correct mistakes or tidy up their mess. Initial monitoring data was a surprise, in that we were exporting so much to the grid - the opposite of what we asked for - and later in the day having to import from the grid with even a moderate load required in the house. And this is where things...went south. Their customer response team had no interest in providing a solution to our problem. They take weeks to respond to any communication and when they do it's all risk management. Appalling service. Their system designers sold us a battery that even at full charge can't cope with an oven being used. If we'd got what we asked for in the first instance - a single big battery - we'd be fine. As it stands, we basically have a $17,000 lemon and the highest power bills in 10 years, and they couldn't care less.
Good company to deal with
I have no other experience with a solar installation, so a relative comparison is impossible, but I am happy with the final result.
Every person I dealt with was polite and very willing to help
The process however was slow - about 3 months - with a couple of unexpected gaps. The problem seems to be that several organisations are involved (eg Energy Matters, Energy Matters contractors, the Power retailer and the Power distributor) and Energy Matters' processes do not appear to handle the coordination as well as you might hope. I found I h...ad to be the driver and follow up to make sure steps were not stalled - or if they were, remove the roadblocks myself or get Energy Matters to do it. A lot of phone calls in there somewhere! To their credit, they encourage critique and are keen to streamline their act. Hopefully, by the time you engage them, it will all go quickly and smoothly.
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I was referred to Energy Matters by my Council via their Energy Program. I found the Sales person to be quite arrogant, didn't listen to anything I had to say, talked over the top of me, was very negative about his competition - labelled them all as crooks and refused to come out to the house - or send someone - to check the roof, insisted that his imagery was sufficient (all other Installers came to look and found out that the images were not sufficient).
He insisted that I had to use the panels and equipment he was recommending and then ref...
Since making a reasonable deposit for a system i have basically had zero contact from these people. I had to call and get confirmation of receipt of funds and request a receipt.
No updates at all as to the progress of the system install. I've had to contact synergy and western power myself today to try and figure out if applications have been made to the appropriate providers. I'm not sure if I've been duped as yet??? Very poor communication from the start. ZERO INFORMATION.
Good setup for solar and battery
Works well however take care on the size of battery as too small and you are still paying for high feed in tariffs. Also if you have an existing solar array any new solar plus battery seems not to include the existing solar as input into the battery.
Too Expensive and did not honour their promise!!!!!
I recently installed solar panel from energy matters and was very disappointed firstly they charged me nearly double the amount for solar, Secondly they that did not honour the promise when they sold me the panels. At the time of sales they informed me that I will have all the relevant components that's required and I will not require to purchase or pay anything extra other than the smart meter, now after paying nearly double for solar system compared to what other providers charge they want me to pay them more for getting the monitoring enable...d for checking how much electricity feed back to grid. Its a total rip off and feel very helpless and frustrated. I waited for nearly 2 months and they are want more and more money. I requested the support team to go back and check the sales recording what was promised and still haven't heard anything back from them. Raj - QLD
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Costs After Installation
Was don't advised properly of after installation costs.
Was harassed by an overseas call centre.
Don't want their solar panels on my roofs, as if we knew about the costs after installation we would have not have them installed. Energy matters will not remove them.
Keep away from this company. Buyer beware.
April 28th, 2017 Update: Solar System That Has Not Worked Properly Since Install.
Buyer beware, this company has installed a seven thousand dollar system on my roof that has not worked since install.
1; was not advised of cross over cost. Was advised by a Manager of Energy matter that they would pay half. Have not seen a cent.
2; was harassed by an overseas call centre (What an absolute disgrace). ...
Very good so far
Great wattage being generated so far. We haven't really hit summer in Melbourne at the moment but the panels have given great readings on semi sunny days.
Had a Tesla battery system install by Energy Matters. Never worked on day of installation. They tried to fix it many, many times even changing the Tesla battery over to another one, but still no go. This lasted for about 4 months, (not very happy after paying over $12,000) and you get nothing for your investment, the only thing you get is appointment after appointment (wasting my time). eventually after 4 months a new engineer came out, took one look and started saying, this is wired up wrong, so is this, so is that etc. etc. basically the or...iginal installer/electrician that was sent out on the first day of installation made a meal of it. This bloke is supposed to be an electrician, I know more than him and I'm your average blow joe bloke. I even found the main power wire for the solar cells and inverter that is supposed to be SECURELY fixed to the main on/off switch, was left completely unsecured and causing the circuit breaker to be tripping and the main on/off switch to become very hot. after I secured the wire in place everything seems to be working good (for now). Unless they train their installers, I would keep well clear. Unless you want a fuse box fire or worst still, have your house burn to the ground. November 1st 2016 Update: Finally Cashback Sorted Out. Just an update on my cashback. I finally got my cashback and the system is working good, hopefully it will continue working good for many years to come. . . . we'll see.
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They suck you in...
The experience begins very well with Energy Matters, but it doesn't last long.
Was quoted one price and after placing a deposit, I then received an email stating the actual cost was significantly higher.
I have now been waiting for over 5 weeks for a refund and continually told that it will be paid but yet to see it.
Stay away from this company, so many more to choose from and better to avoid the disappointment and frustration.
You never write, you never call
I originally purchased a 5kW system in 2011, at the time of installation it was apparent that it had been installed incorrectly and not in accordance with Australian Standards. In fact the installation had created a risk for my family in terms of electrical safety. I contacted EM and only after having my own electrician make it safe and with a suggestion that maybe I should contact the Electrical Safety Office in Queensland, did I get a response. OK 4 years later I experienced another issue and it has now been 47 days since first raised this is...sue with EM. Now don't get me wrong, I've heard back from them, but only after many phone calls, emails to the CEO and postings on Facebook did I get a response. My last response was on the 20/1/16 when they told be they are looking at my broken panel and getting me a quote. Well by now I am sure they must be sick at looking at my broken panel and as far as the quote is concerned how long does it take put pen to paper or fingers to keyboard. Even if I just had a call or email each day letting me know what was going on, this would be better than waiting in limbo for someone to write or call me. I have had to resort to responding to an old message of Facebook, and I posted a new message on their Facebook page. I will try & make contact again with the CEO as this seemed to get the ball rolling before. Overall, I would really suggest that if your are thinking of using EM, rethink it.
Our solar was installed in 2008. Now the inverter is 'out of warranty' even though they told me it was replaced new in 2011 and had another 5 year warranty. I start investigating after the second failure and find the install is not to manufacturers instructions. Not in accordance with various AS and generally sub standard. I have lodged various complaints with various state government authorities, however due to the way the solar industry is structured the individual installer is responsible not the company. Where else does this happen? I...n the normal electrical market the company holds a contractors license and the individual is a licensed staff working under the contractors license. Seems like a general side step designed to put workers in line for issues and companies responsible for not much. Has produced us power for several years The company. The follow up. The lack of knowledge of staff
Worst company I have dealt with
Firstly we were promised installation 6-8 weeks. Now it's 13 weeks and still no installation. Very little communication unless we rang them, lost paperwork more than once and a promised installation for this weekend but we have just been informed from the installer that the components have not been sent to him for our job.. I would never recommend this company to anybody ever.
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