1 photo
Energy Matters
3.3 from 93 reviews · View Statistics
See the Best Solar Panel Installers in 2021 as rated by Australians on ProductReview.com.au.
Listing monitored by Energy Matters

Reviews

1.0
1 review
5
(0)
4
(0)
3
(0)
2
(0)
1
(1)
  • Value for Money
    3.0 (1)
  • Product Quality
    1.0 (1)
  • Return Claim MadeYes (1) · No
  • Customer Service
    1.0 (1)
  • Installation
    3.0 (1)
  • Warranty Claim MadeYes (1) · No (0)
Previous
Next
Flinders island Bill
Flinders island BillNorth-East, TAS
  • 4 reviews
  • 2 likes

Faulty Inverters

published

Have had 2 inverters replaced because they were faulty, now the third one is leaking water, have tried to contact them, Energy matters, still no response as to what to do. Keep getting automatic emails saying they will contact within 2 days, NOT TRUE !

Value for Money
3/5
Product Quality
1/5
Customer Service
1/5
Installation
3/5
Incentivised Review No
Return Claim MadeYes
System Size1.5 KW
Panel Purchased fronius inverter
Warranty Claim MadeYes

Is now a month but still no resolution to the problem, if you expect service I recommend you do not use Energy Matters as it seems the customers do not matter. !

Questions & Answers

Disappointed80
Disappointed80asked

Can anyone advise on service received from the company based in Menai?

1 answer
janet Hay
janet Hay

I don't know about a company based in Menai.
My experience was:
15 Solar panels installed after negotiations and payment to Energy Matters.
The first meter malfunctioned and was replaced.our then providor 's accounts showed feed to the grid. November 2017 we changed providor to Energy Australia.we did not receive our 'delayed Account' until March.this showed no feed to the Gris since November. Almost a month later we are still trying to get proof whether the meter is faulty or the solar installation is faulty......we need this problem fixed and we are no nearer as at 16 April 2018. Janet Hay

Alex C.
Alex C.asked

Does a 7Kw solar system without battery cost $18,600.00+ to install?

3 answers
BrianS
BrianS

far less

mikeesteele
mikeesteele

Wow! Nooooooo that's to Much. Geeze.

Tom Heeren
Tom Heeren

For reference, my 5KW system was just over $10,000 to install high-quality monocrystalline panels. Without knowing the panel type, where they will be installed or the site specifics it is difficult to give you a definitive answer, but over $18,600 does seem a like a high quote if the panels are just being installed on an ordinary suburban roof.

Get an answer from our members and Energy Matters representatives

Details

CategoryOnline Shops, Solar Panel Installers and Solar Retailers
After Sales ServiceYes
Solar Connection TypeGrid-Connected and Off-Grid
Services ProvidedInstaller and Solar Product Retailer
Clean Energy Council MemberNo
Clean Energy Council Recognition None
Solar Connection TypeGrid-Connected and Off-Grid
Visit official website

Other Solar Panel Installers

Previous
Next
See all Solar Panel Installers

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.

Find the right Solar Panel Installer

Receive up to 3 quotes with ProductReview.com.au

Start NowNEW SERVICE