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Energy Matters

Energy Matters (page 2 of 3)

3.4 from 92 reviews · View Statistics
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Reviews

  • Value for Money
    4.3 (4)
  • Product Quality
    4.0 (4)
  • Return Claim MadeYes (1) · No (3)
  • Customer Service
    3.8 (4)
  • Installation
    4.5 (4)
  • Warranty Claim MadeYes (1) · No (3)
  • Purchase Price$5,985.00
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Allan
AllanSydney
  • Verified

Over promise under deliver

published

I was promised installation before Christmas 2017 - had two installation dates in February (your panels in another state) and March (cant find your panels) and still no action. Very poor.

Mark
MarkCanberra
  • Verified

Only one word to describe Energy Matters for solar PV: pathetic.

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Self-sufficiency

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The installation team were quick and efficient. Contact with the Melbourne office was a bit iffy early on with emails going unanswered. Had the battery for 3 days and the system is working brilliantly. Effectively we are self sufficient which was our goal.

Energy Matters
Energy M.Energy Matters
Malcolm A
Malcolm ABendigo
  • Verified

Appalling experience

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Still waiting for our replacement inverter to be installed to replace the original inverter that lasted less than 1 day. We have been waiting for action for over 2 months - phone contact, email contact has not resolved this yet. This has to be the worst after sales experience I have ever come across, absolutely appalling.

Energy Matters
Energy M.Energy Matters
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most delighted with the set up my solar panels and the tasla battery, all perfect

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I would like Energy matters management to react on requests for quotations for my friends who are also interested in the same system we have. This would be appreciated
Many thanks,
Hank Ruigrok

Energy Matters
Energy M.Energy Matters
Energy Matters
Energy M.Energy Matters

.

  • Verified

Don't Do It !!!

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I believe that I am generally an easy going person with normal expectations from sellers and people so it is unusual for me to say anything negative about my experiences let alone fill out a review such as this.
Quite simply this is the worst company that I have ever had the misfortune to deal with. The service and communication ceased upon payment. Only ring them if you like speaking to a answering machine and don't expect a return call.The only good part is that the installed equipment works well.
Yes I am a very unhappy customer.

Energy Matters
Energy M.Energy Matters

Hi Koala, we are very sorry for your experience. We have identified a glitch in our phone system that has now been resolved. If you need anything related to your solar system, please contact customer@energymatters.com.au at any time.

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PRA
PRASydney
  • 2 reviews
  • 1 like

Power companies now pay me to turn on my lights

published

Live in Sydney Australia.
We have a 7 year old 3 kw solar and a 2017 5 kw solar system installed on our home.
Tesla Powerwall 2 installed.
The new system plus Powerwall 2 has been installed now for 2 months.
We have not drawn 1 kw from the grid since.
We generate to the grid on average 35 kw per day. This covers the poles and wires charges plus GST and all other expenses.
We are now in credit to the power company.
The system works superbly.
There were some delays caused by Tesla. Tesla's mobile app is still not quite right yet. The app is only a guide as to where the power is being used and distributed to.
Top marks to Energy Matters and all their staff and contractors through the whole process.
PA

Energy Matters
Energy M.Energy Matters

The EM team is pleased to hear how well your new system is functioning PRA. Thanks for the review and enjoy your energy surplus.

PRA
PRA

Why am I commenting now. Our system is still going at 95+% capacity. I did not purchase our system to work at 95%. I am quite sure that our problem is with Tesla's App. However a positive response from E/M would be of great use.
PRA

Energy Matters
Energy M.Energy Matters

PV installation

published

Very good service and good power production. Good follow up. We would reccommend Energy Matters to nyone comsidering Solar Power.

Energy Matters
Energy M.Energy Matters

Thanks for the great review Tim, the whole team at Energy Matters appreciates it!

  • Verified

A trust-worthy supplier that installs top-quality products

published
Energy Matters
Energy M.Energy Matters

We are pleased to learn that your solar + battery system is performing well Tom. Thanks for the wonderful review!

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good - except for log-in

published

Good from start to finish.

One small matter. Why do I have to go to so much trouble to log in (email, pass-word) every time I want to see how things are going? What's so secret? And since I'm looking at the thing on the internet, why do you want my email address?

To add to this, I often have to attempt log-in three or four times before it works. I am not making mistakes (not that often). It just often won't let me in, and then on the third or fourth try, does. Why? And again, why can't I just have the thing as a desk-top something or other so I don't need to log in?

Energy Matters
Energy M.Energy Matters

Hi Brian, we would love the opportunity to resolve this matter for you. Please email us your full name and best contact information to customer@energymatters.com.au so we can assist you.

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  • Verified

Great company to deal with. Highly recommend!!

published
Energy Matters
Energy M.Energy Matters

Thank you for the very comprehensive review Mike! We trust you will continue to reap the benefits of your oversized PV array for many years to come.

mikeesteele
mikeesteele

Cheers!

WickedSister
WickedSisterAU
  • 2 reviews
  • 4 likes
  • Verified

They wanted to install without a permit from council !

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Signed up with them and their sales person advised me to go ahead with the installation even without a permit from the council. No follow ups, and clearly their sales people will tell you anything you want to hear to get the sale. I cancelled with Energy Matters and went with someone more respectful.

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sd2
sd2Greater Melbourne (Outer), VIC
  • 3 reviews
  • 7 likes

Excellent aftercare service

published

Purchased a Solar panel and inverter 6 years ago. My initial enquiry to installation took 5 weeks and it was a very easy experience. The product worked well for 4 years with no issues. After 4 years my inverter broke, I contacted Energy Matters and they had an electrician out to inspect. They confirmed it needed replacing and then ordered a new inverter. The new inverter was fitted and the total time from initial fault to replacing the unit was 2 weeks. It was a pleasant and easy experience and I even received calls following replacement to ensure there were no further issues.

Energy Matters
Energy M.Energy Matters

Thanks for your review sd2. We aim to minimise downtime when there is a problem with a system component, to keep your home powered with clean energy.

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Professional sales & installation.

published

After extensive research & solar quotes we chose Energy Matters because of the excellent information provided. The installation team were very professional and left the site very clean. After completion the supervisor explained how to view the information via the screen on the Inverter. Would recommend to Energy Matters to anyone.

Energy Matters
Energy M.Energy Matters

Excellent service

published

My inverter had E031 error, an issue which needed to be rectified by replacing the unit, luckily it was still under warranty. The replacement was delivered with in a week and my solar system was working again within 2 weeks...that was exceptional service!

Energy Matters
Energy M.Energy Matters

Thanks for your review of our inverter replacement service Grimma, the warranty team certainly appreciates it!

Paul Griffin
Paul GriffinMelbourne
  • 2 reviews
  • Verified

Great Service, no fuss install

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Energy Matters
Energy M.Energy Matters

Thanks for the review Paul. We're happy that the installation team performed to your expectations, and that you have been getting good power production.

Rabid Sales team, but sub standard design and appalling after sales service

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J.M
J.MCoburg, VIC
  • 29 reviews
  • 21 likes
  • Verified

Poor experience

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Zero information

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Since making a reasonable deposit for a system i have basically had zero contact from these people. I had to call and get confirmation of receipt of funds and request a receipt.
No updates at all as to the progress of the system install. I've had to contact synergy and western power myself today to try and figure out if applications have been made to the appropriate providers. I'm not sure if I've been duped as yet??? Very poor communication from the start. ZERO INFORMATION.

  • Verified

Very happy with all aspects of installation and support service

published

The information given and workmanship involved with the installation of our panels was all we could have wanted. We were informed at the outset of an extra cost involved due to our particular situation and every effort was made to reduce this cost.
A problem arose a couple of months after installation due to power surge in grid. Energy matters immediately notified our supplier and the problem was solved on the same day.

Energy Matters
Energy M.Energy Matters

Thanks for the review of your installation and system Don. It is good to hear that the surge induced problem was sorted out so promptly.

Fantastic

published

Excellent service from the beginning of my first inquiry through to my system being up and running. Easy to deal with, professional, helpful, efficient. I got exactly what I needed.

Energy Matters
Energy M.Energy Matters

Thanks for the Fantastic review Susan!

Dolove
DoloveLaverton Vic 3028
  • 2 reviews

Hapy

published

I am happy with energy matters workmanship. The solar energy does help to keep energy costs down its when sunny.

Energy Matters
Energy M.Energy Matters

Thanks for the review Dolove, your energy dollar savings should continue to improve as electricity prices rise into the future.

We love to see the power display with lots of Watts, even in quite dim conditions!

published

The new panels, 10 of them, are producing about 3 times the power of our original 6 panels. On a sunny mid-winter day in Sydney, that means about 14 kWh over the whole day.

Energy Matters
Energy M.Energy Matters

It's pleasing to hear that your system has good output Peter, thanks for the review.

Dean. A
Dean. A
  • 4 reviews
  • 1 like

Awesome job, awesome customer service, awesome products.

published
Energy Matters
Energy M.Energy Matters

Thankyou for the comprehensive review Dean. Only using $250 worth of grid power in 5 years is an excellent result! Battery prices continue to fall, so you should soon be able to reduce that even more.

Raj
RajSouth East Queensland, QLD
  • 2 reviews
  • 3 likes

Too Expensive and did not honour their promise!!!!!

published
Energy Matters
Energy M.Energy Matters
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