Very good service and good power production. Good follow up. We would reccommend Energy Matters to nyone comsidering Solar Power.
A trust-worthy supplier that installs top-quality products
After receiving various quotes from various suppliers, Energy Matters was the only company that provided us with a quote for a system to meet and exceed our needs. Once we accepted their quote, the site was investigated and a final solution was agreed upon. The 21 high-quality panels provide us with enough power and the Tesla 2 Powerwall stores our excess. We have now been 'off the grid' for 2 weeks and have not looked back. The team from Energy Matters have been great and have followed up after the installation to ensure that everything was wo...rking properly. The apps that allow you to monitor your system's functionality are easy to use and tell you exactly where the solar energy you are harvesting is going. I would highly recommend Energy Matters to anyone considering solar power collection and harvesting.
good - except for log-in
Good from start to finish.
One small matter. Why do I have to go to so much trouble to log in (email, pass-word) every time I want to see how things are going? What's so secret? And since I'm looking at the thing on the internet, why do you want my email address?
To add to this, I often have to attempt log-in three or four times before it works. I am not making mistakes (not that often). It just often won't let me in, and then on the third or fourth try, does. Why? And again, why can't I just have the thing as a desk-top something or other so I don't need to log in?
Great company to deal with. Highly recommend!!
I did quite a bit of research before choosing an installer. Energy Matters have a great reputation and were great to deal with. I signed up the Solar Quotes website. They only refer you to reputable Solar companies. I love a bargain too, so I had quite a few quotes and conversations with some cheap and less than reputable companies not recommended by solar quotes. I was a Solar novice but after around 3 months of research I was confident about what sort of system I wanted. And despite only having researched roof top PV for a few months it was q...uite clear that I had managed to gain more basic knowledge about Solar in a short time than many of the reps that I was dealing with. Baffles and my god some of these people talk out of their butt. I can not strongly enough recommend that people sign up to the Solar quotes website if you are looking to install solar. They referred me through to a few Good solar companies. Out of those Companies Energy Matters were the best on price and were willing to over size my system (which everyone should be doing as it make sense $$$$). I have a 5kw inverter with 6.21kw of panels. This is the biggest system that can fit on my roof, I wanted 6.48kw but I ran out of roof space! In the end the price difference between adding a few panels to the system to take it from a 5kw system up to 6.21kw system was only an extra $620. That's right an extra 1.21kw for $620. It was a no brainer and I am very happy. System has only been in for 4 months so I can't yet say exactly how my annual bill will be improved but so far so good. Can't recommend Energy Matters enough. They were knowledgeable helpful and great value. I was a pain in the head too, I sent a lot of emails asking for changes with many different scenarios and arrangements for the system and they were very accommodating and responded to my emails quickly. P.s Ask your installer about over-sizing your system 133% everyone should be doing this !! $$$$ Oh yeah and I can see a review here stating that "Energy Matters wanted to install without a Council Permit" I work for a local council and a permit is only required when tilt frames are used or the install is for a total area larger than 38m2 or 24 or more panels, so yeah.. grain of salt. Cheers!
Excellent aftercare service
Purchased a Solar panel and inverter 6 years ago. My initial enquiry to installation took 5 weeks and it was a very easy experience. The product worked well for 4 years with no issues. After 4 years my inverter broke, I contacted Energy Matters and they had an electrician out to inspect. They confirmed it needed replacing and then ordered a new inverter. The new inverter was fitted and the total time from initial fault to replacing the unit was 2 weeks. It was a pleasant and easy experience and I even received calls following replacement to ensure there were no further issues.
Professional sales & installation.
After extensive research & solar quotes we chose Energy Matters because of the excellent information provided. The installation team were very professional and left the site very clean. After completion the supervisor explained how to view the information via the screen on the Inverter. Would recommend to Energy Matters to anyone.
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My inverter had E031 error, an issue which needed to be rectified by replacing the unit, luckily it was still under warranty. The replacement was delivered with in a week and my solar system was working again within 2 weeks...that was exceptional service!
Great Service, no fuss install
The Install Team were professional and cleaned up perfectly at the end. No boxes, no packaging materials on no stripped wiring insulation was left behind. The system works faultlessly. Even on a totally overcast day, we get reasonable generation. With the good spring days recently, the system has been excelling with close to 40 kWh per day !
Just hanging out for a Tesla Power Wall 2 to complement the system - current product lead time is quite long at 2 to 3 months.....that's a Tesla supply issue, nothing Energy Matters can do about it :)
Not all that great.
Installation good.. but it was put off 3 times.. bad communication in the end.. can’t get receipt for money payed.
Good company to deal with
I have no other experience with a solar installation, so a relative comparison is impossible, but I am happy with the final result.
Every person I dealt with was polite and very willing to help
The process however was slow - about 3 months - with a couple of unexpected gaps. The problem seems to be that several organisations are involved (eg Energy Matters, Energy Matters contractors, the Power retailer and the Power distributor) and Energy Matters' processes do not appear to handle the coordination as well as you might hope. I found I h...ad to be the driver and follow up to make sure steps were not stalled - or if they were, remove the roadblocks myself or get Energy Matters to do it. A lot of phone calls in there somewhere! To their credit, they encourage critique and are keen to streamline their act. Hopefully, by the time you engage them, it will all go quickly and smoothly.
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Good setup for solar and battery
Works well however take care on the size of battery as too small and you are still paying for high feed in tariffs. Also if you have an existing solar array any new solar plus battery seems not to include the existing solar as input into the battery.
Very happy with all aspects of installation and support service
The information given and workmanship involved with the installation of our panels was all we could have wanted. We were informed at the outset of an extra cost involved due to our particular situation and every effort was made to reduce this cost.
A problem arose a couple of months after installation due to power surge in grid. Energy matters immediately notified our supplier and the problem was solved on the same day.
Excellent service from the beginning of my first inquiry through to my system being up and running. Easy to deal with, professional, helpful, efficient. I got exactly what I needed.
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I am happy with energy matters workmanship. The solar energy does help to keep energy costs down its when sunny.
We love to see the power display with lots of Watts, even in quite dim conditions!
The new panels, 10 of them, are producing about 3 times the power of our original 6 panels. On a sunny mid-winter day in Sydney, that means about 14 kWh over the whole day.
Awesome job, awesome customer service, awesome products.
Nearly five years ago we had 20 x 250w REC solar panels (5kw system) installed with an Aurora inverter installed by energy matters.
The original sales team in Launceston were very professional and informative and helpful fully explaining all costs associated with the purchase and install and also explained the costs by the electricity supplier.
As I do a lot of homework on most things I buy, I decided on using REC solar panels with the full knowledge that they were a premium product and wouldn't be as cheap as some of the budget deals on tv t...
Still waiting for the first power bill
The whole thing all went very smoothly the operators were polite and helpful so have no complaints at all hoping it will be worth the cost
Long delays for connection
The installation of our solar energy was efficient and fast. I wish I could say the same for the connection by the distributor. It took over two months rather than the suggested 20 days so we lost a month and a half of use. The retailer will backdate use to the date the distributor connected but not before. Is there no remedy for this tardiness.
The installers were very good and fully explained the system. Unfortunately our power supplier was very slow in connecting us to the grid. We are still waiting to receive our first bill under solar power to actually see what our savings are.
Power To The People
4 months in and so far we are very happy. The generation being achieved is great and the bills have certainly come down. If only my Billing Retailer could get it right, I guess they're worried that they're the one's losing out.
Sunshine = Solar Power
The whole experience was great with all persons involved being very informative and helpful throughout. Would have no hesitation in recommending this company.
Happy so far
8 months of solar power, My power bills have been reduced for the last billing cycle ,Im unable to comment on the previous cycles as my service provider encountered problems with billing me and had to average my bill. (So sad for them)
Very good so far
Great wattage being generated so far. We haven't really hit summer in Melbourne at the moment but the panels have given great readings on semi sunny days.
Good so far
Nearly 6 months now since a retrofit Tesla battery. Has done what it is supposed to and kept our power bills steady even though we have 3 extra people in the house. Happy with our decision.
Very Happy So Far
Only had installed about 6 months ago, so far all has been great, sales, installation and my first full quarterly bill was beyond my expectations.
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