Excellent customer service
Excellent customer service. Kept informed of progress of installation by a person with whom I had an instant rapport. Such a change from dealing with some companies which send you off to far away places like India talking to people you can barely understand.
Excellent customer service and installer
I have nothing but praise for the excellent sales approach, attention to detail, no surprises on a double story with cathedral ceilings. Our solar system is a neat install, everything is hidden in the roof, no lazy shortcuts were taken. The installer was on time, extremely professional and helpful with all my questions. You pay a little extra for quality components, there are cheaper ones out there but I know that my install is backed by a company that is large and should be around in twenty years time in case of warranty issues.
Smooth process from start to finish.
After days of reading on-line reviews on different forums and reading what the different government web sites had to say, I settled on five PV system suppliers/installers with which I discussed my goals. Two lost-out almost immediately due to no follow-up. Although the quotes were very similar between the remaining three, Energy Matters seemed to provide the more superior REC panels and inspired confidence, both with the sales staff that I talked to and their informative, easy to use web site. An important selling feature was the inclusion of t...he power monitor that allows you to locally and remotely monitor how much electricity you are generating from the PV system and the total amount being used in the house. The installation was easy to arrange, pay for and on the day of installation the subcontractor was professional and helped me understand the various monitoring systems of the SMA inverter and the Energy Matters Monitor. I had some configuration problems with the Energy Matters Monitor initially, but these were resolved with the help of the Energy Matters team by e-mail and telephone. The whole process of getting the Solar PV system was painless from start to finish. I am very happy with my 4kW PV system of REC panels and SMA inverter. I just wish I had got it a couple of years earlier! Energy Matters continue to provide great follow-up, and their Newsletters and web site provide a continuing stream of useful information. Now... If they only provided the same integrated and seamless system for my next endeavour, a solar hot water system. Great customer service so far! The Energy Matters Power Monitor does not exactly concurr with what the inverter says is being produced.
Better than I hoped!
After many years of sitting on the fence, I was prompted to make my mind up promptly (The Tasmanian Government made a last minute announcement that it was changing the Feed in Tariff in 10 days) So after a final consideration of the industry players (most of whom only wanted to squabble over who had the lowest price) I decided on Energy Matters, they were not as cheap as the others, but my priority was on quality components and install, I jumped online and placed my order.
A couple of hours later one of the Staff rang and confirmed my detail...s, emailed me through documentation, Deposit paid and photo's of our Fuse box and roof area were sent back to EM, paperwork was sent back and forth via Email, they managed to get all the paperwork through in time to get the higher Feed in Tariff (we will be getting 28 cents per Kilowatt guaranteed for 4 years vs the new 8 cent per Kilowatt Tariff ) System organised, now to get the Roof painted before the system went on (The last time the roof was painted was 10 years ago so the Roof was looking a bit sad, plus I didn't want to have to remove the system to paint the roof in a few years, may as well get it all done now) Painter booked, then the weather destroyed all the plans! The system was booked back in August, The Painter finally got to paint the Roof at the end of November! (Not his Fault, we have just had one of the Wettest Springs on record here in Tassie) Energy matters rang me every week or so just checking/seeing how thing were progressing (or in this case, not progressing) finally the Roof was ready, I rang the Installer asking to be placed in the Queue (I knew they were flat out, so I expected a long delay, we had delayed them for nearly 3 months) but he managed to get us in very promptly. The Install is above and beyond what I expected, The Installer and his Apprentice did a superb job, the House was built in the 60's so the roof trusses were a little bowed meaning the roof is not flat/straight, but the guys spent hours lifting, lowering and fiddling with the Solar Panels to make them all sit flat and flush with each other (the Fit and Finish of the panels is superb) The Mounting of the Inverter, the wiring, switches are all super neat and tidy, I am pretty pedantic about how I like work to be finished and detailed, but the installer and his offsider far exceeded my expectations! The Installer was also great in offering Information and advice on the system and answering all of my (many) Questions. We have had a 3 Kw system installed, a Solar One aurora Inverter with 12 x 250watt Daqo Panels.
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So good; I used them twice
I used Energy Matters for initial installation in 2008, and they did a terrific job. Understood their products, happy to help - great technology to examine all the different options. A couple of years later I realised I wanted more solar on the roof - didn't hesitate to call them. And a second installation is much harder than a first - since you've already used the prime collection spots.
Again - fantastic to deal with, got great expertise and I have over 7kw of sensational solar on my roof. Couldn't be happier.
Reliable, quality gear from people who actually know their stuff
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