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Energy Matters

Energy Matters (page 2 of 2)

3.4 from 92 reviews · View Statistics
Listing monitored by Energy Matters

Reviews

  • Value for Money
    4.7 (3)
  • Product Quality
    5.0 (3)
  • Return Claim MadeYes (0) · No (3)
  • Customer Service
    4.7 (3)
  • Installation
    5.0 (3)
  • Warranty Claim MadeYes (0) · No (3)
  • Purchase Price$5,985.00
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Dolove
DoloveLaverton Vic 3028
  • 2 reviews

Hapy

published

I am happy with energy matters workmanship. The solar energy does help to keep energy costs down its when sunny.

Energy Matters
Energy M.Energy Matters

Thanks for the review Dolove, your energy dollar savings should continue to improve as electricity prices rise into the future.

We love to see the power display with lots of Watts, even in quite dim conditions!

published

The new panels, 10 of them, are producing about 3 times the power of our original 6 panels. On a sunny mid-winter day in Sydney, that means about 14 kWh over the whole day.

Energy Matters
Energy M.Energy Matters

It's pleasing to hear that your system has good output Peter, thanks for the review.

Dean. A
Dean. A
  • 4 reviews
  • 1 like

Awesome job, awesome customer service, awesome products.

published
Energy Matters
Energy M.Energy Matters

Thankyou for the comprehensive review Dean. Only using $250 worth of grid power in 5 years is an excellent result! Battery prices continue to fall, so you should soon be able to reduce that even more.

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Still waiting for the first power bill

published

The whole thing all went very smoothly the operators were polite and helpful so have no complaints at all hoping it will be worth the cost

Energy Matters
Energy M.Energy Matters

Thanks for the review Christa. You should see a reduction in your next bill, and have some protection against future rounds of electricity price rises.

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Bruce S.
Bruce S.
  • 2 reviews

Long delays for connection

published

The installation of our solar energy was efficient and fast. I wish I could say the same for the connection by the distributor. It took over two months rather than the suggested 20 days so we lost a month and a half of use. The retailer will backdate use to the date the distributor connected but not before. Is there no remedy for this tardiness.

Energy Matters
Energy M.Energy Matters

Thanks for the review. It's great to hear that the installation was efficient and that the retailer will backdate use for you.

hiker7063
hiker7063Melbourne

Perfect Installation

published

The installers were very good and fully explained the system. Unfortunately our power supplier was very slow in connecting us to the grid. We are still waiting to receive our first bill under solar power to actually see what our savings are.

Energy Matters
Energy M.Energy Matters
  • Verified

Power To The People

published

4 months in and so far we are very happy. The generation being achieved is great and the bills have certainly come down. If only my Billing Retailer could get it right, I guess they're worried that they're the one's losing out.

Energy Matters
Energy M.Energy Matters

Good to see your bills have come down GnD, the savings are better in your pocket than in your retailer's!

JFK
JFKGreater Melbourne (Metropolitan), VIC
  • 4 reviews

Sunshine = Solar Power

published

The whole experience was great with all persons involved being very informative and helpful throughout. Would have no hesitation in recommending this company.

Energy Matters
Energy M.Energy Matters

Thanks JFK, we were very pleased to read you had such a positive experience

Good so far

published

Nearly 6 months now since a retrofit Tesla battery. Has done what it is supposed to and kept our power bills steady even though we have 3 extra people in the house. Happy with our decision.

Energy Matters
Energy M.Energy Matters

Thanks for your feedback on the battery retrofit John. It is good to hear it is keeping the bills steady, despite the extra people.

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Very Happy So Far

published

Only had installed about 6 months ago, so far all has been great, sales, installation and my first full quarterly bill was beyond my expectations.

Energy Matters
Energy M.Energy Matters

Thanks for your feedback Angela, and it’s great to hear you’re benefiting from your system!

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Keith
KeithMelbourne

Well worth the investment

published

Energy Matters assessed our requirements in terms of number of solar panels; gave us a quote and, after our acceptance, installed and connected everything at the agreed time with no hassles. The inspector who authorized the "switch on" commented on the neat and professional workmanship. I do keep getting messages wanting me to install a battery but I ignore these as I don't believe it is cost effective

Energy Matters
Energy M.Energy Matters
Eduardo
Eduardo
  • 2 reviews

Excellent customer service

published

Excellent customer service. Kept informed of progress of installation by a person with whom I had an instant rapport. Such a change from dealing with some companies which send you off to far away places like India talking to people you can barely understand.

Energy Matters
Energy M.Energy Matters

Thanks for your kind review Eduardo, we trust your system is continuing to deliver clean energy to your home.

Leigh
LeighKareela
  • 5 reviews
  • 1 like

Excellent customer service and installer

published

I have nothing but praise for the excellent sales approach, attention to detail, no surprises on a double story with cathedral ceilings. Our solar system is a neat install, everything is hidden in the roof, no lazy shortcuts were taken. The installer was on time, extremely professional and helpful with all my questions. You pay a little extra for quality components, there are cheaper ones out there but I know that my install is backed by a company that is large and should be around in twenty years time in case of warranty issues.

Lawrence
LawrenceBrisbane

Smooth process from start to finish.

published
SpankyMK
SpankyMKTasmania, 7250
  • 14 reviews
  • 30 likes

Better than I hoped!

published
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Adam
AdamMelbourne

So good; I used them twice

published

I used Energy Matters for initial installation in 2008, and they did a terrific job. Understood their products, happy to help - great technology to examine all the different options. A couple of years later I realised I wanted more solar on the roof - didn't hesitate to call them. And a second installation is much harder than a first - since you've already used the prime collection spots.
Again - fantastic to deal with, got great expertise and I have over 7kw of sensational solar on my roof. Couldn't be happier.
Reliable, quality gear from people who actually know their stuff

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Page 2 of 2

Questions & Answers

Disappointed80
Disappointed80asked

Can anyone advise on service received from the company based in Menai?

1 answer
janet Hay
janet Hay

I don't know about a company based in Menai.
My experience was:
15 Solar panels installed after negotiations and payment to Energy Matters.
The first meter malfunctioned and was replaced.our then providor 's accounts showed feed to the grid. November 2017 we changed providor to Energy Australia.we did not receive our 'delayed Account' until March.this showed no feed to the Gris since November. Almost a month later we are still trying to get proof whether the meter is faulty or the solar installation is faulty......we need this problem fixed and we are no nearer as at 16 April 2018. Janet Hay

Alex C.
Alex C.asked

Does a 7Kw solar system without battery cost $18,600.00+ to install?

3 answers
BrianS
BrianS

far less

mikeesteele
mikeesteele

Wow! Nooooooo that's to Much. Geeze.

Tom Heeren
Tom Heeren

For reference, my 5KW system was just over $10,000 to install high-quality monocrystalline panels. Without knowing the panel type, where they will be installed or the site specifics it is difficult to give you a definitive answer, but over $18,600 does seem a like a high quote if the panels are just being installed on an ordinary suburban roof.

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Details

CategoryOnline Shops, Solar Panel Installers and Solar Retailers
After Sales ServiceYes
Solar Connection TypeGrid-Connected and Off-Grid
Services ProvidedInstaller and Solar Product Retailer
Clean Energy Council MemberNo
Clean Energy Council Recognition None
Solar Connection TypeGrid-Connected and Off-Grid
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