Energy Trade

Energy Trade

 Verified
Energy Trade
4.7

1,318 reviews

PositivevsNegative
95% · 1,24862 · 5%

Reviews

1,318 reviews
RKD
RKD
 

Excellent customer service

Deb was exceptional and helped me set up my energy account with ease. Explained everything well and thoroughly Show reply
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Impressed
Impressed4 posts
 

Kathy customer service

Queries answered very well good explanations regarding bill and useage Show reply
Henry
HenryGreater Melbourne (Metropolitan), VIC2 posts
 

Friendly welcoming service !

When I contacted Energy Trade for my new apartment, I have received clear and satisfactory service from your consultant Debbie. Show reply
bakkour
bakkourSydney, NSW6 posts
 

Customer Service

Earlier today, I reached out to Energy Trade to transfer my account from my old address to my new location, which is also serviced by Energy Trade. I had the pleasure of receiving prompt and professional assistance from Daniel, the representative who attended to my request. Thanks Daniel much appreciated. Show reply
Melissa K.
Melissa K.Sydney, NSW3 posts
 

Cancelling service

Called to cancel service and was a really easy process compared to other companies. Friendly service. Show reply
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Vanessa
VanessaSydney, NSW2 posts
 

Marion is Fantastic!!

I have been chatting with Marion and every time she has been very understanding and empathetic about my situation and has always followed up with me. Is also a very good listener and responds well in a caring and calm manner. She deserves a medal! Show reply
Caryn
Caryn
 

Super helpful & kind

Debbie was so helpful & extremely kind- answered my questions and had me all set up in under 10 minutes Show reply
Vili
Vili
 

Life saver

Straight to the point. Extremely appreciative of how much Daniel made it so simple to understand, very short and sweet. Show reply
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danhong z.
danhong z.
 

Good!

Very fast problem solving , My application is all but complete. Thank you! Show reply
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Manoj S.
Manoj S.Sydney, NSW
 

It was very quick

Rebecca fix my problem in just few minutes of phone call all Thanks to Rebecca and it saved my time too. Thank you Show reply
Camille
Camille
 

Debbie is super!

Had to call the hotline as confused with Centrelink documentation. Debbie was patient enough to direct and help me navigate my way through the information. Thanks! Show reply
Raika Meyhami
Raika Meyhami
 

Good customer service

I am happy with this energy provider as they have good customer service but their rates are not cheaper than other providers Show reply
Nomad
NomadSydney, NSW3 posts
 

Thankyou

We installed electricity, gas and hot water to our apartment over the phone.
It was a very quick and pain free process.
Rebecca was very polite, respectful and able to answer all our questions in a friendly and helpful way.
It was extremely pleasing to speak to an Australian based call centre. Show reply
Nicolas M.
Nicolas M.2 posts
 

Amazing

Debbie consistently delivers amazing service in the energy trade sector. Her dedication, expertise, and attention to detail make her a valuable asset. I highly recommend her for anyone seeking top-notch assistance in this industry. Show reply
James O Donoghue
James O Donoghue
 

Been brilliant so far

Debbie was great on the phone. Was a good laugh and made the whole process of switching over very easy. Thank you ! Show reply
Anm
AnmSydney Surrounds, NSW3 posts
 

Great Service

Rebecca from Energy Trade was excellent, highly efficient and accounts set up in minutes. Show reply
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Jodie
JodieSydney, NSW2 posts
 

Connecting

Customer service from Deborah was excellent she answered all my questions. She was also very knowledgeable and polite. Thank you Show reply
Gianoula
GianoulaSydney, NSW3 posts
 

Customer service

Deborah was very helpful in helping me resolve my mother's energy invoice issue and very promptly sent me the member's offer. She was able to discuss my mother's energy usage and was courteous and helpful. Show reply
Maxwell
Maxwell
 

Set-up help

Set-up was easy as [Name Removed] was most helpful and understood our requirements. Show reply
Christina Seow
Christina Seow2 posts
 

Amazing Service

Debbie (Deborah) was extremely helpful and fair in providing advice and assistance with setting up my account with Energy Trade. Efficient and straightforward process. Very happy with the service provided. Show reply
Farrukh.
Farrukh.
 

Daniel, you are awesome!

In a moment of need, Daniel from EnergyTrade's helpline worked like a wizard to swiftly address and resolve my issue. His quick and effective support turned what seemed like a problem into an instant solution. Kudos to Daniel for stellar customer service! Show reply
Shakha S.
Shakha S.2 posts
 

Excellent customer experience

Called for payment extension, Debbie was very happy to help and extended my bill,
Much appreciated
Thank you Debbie Show reply
Ullas
Ullas2 posts
 

Nice service and apt advice

The waiting on the call is not too much and Debbie is worderful in serving the request and advising what’s right to do so that you don’t end up exhausted. Show reply
Mingfei
Mingfei
 

Thanks for the great assistance from Debbie!

I would like to express my heartfelt gratitude to Debbie for her exceptional assistance in setting up my energy account over the phone. Her knowledge and patience made the process smooth and stress-free. Debbie's professionalism and willingness to go the extra mile truly stood out. I appreciate her commitment to ensuring I had a clear understanding of the details. The outstanding customer service I received from Debbie exceeded my expectations, and I am grateful for her dedication. Thank you, Debbie, for making the experience not only efficient but also positive and enjoyable. Your assistance was invaluable. Show reply
Shan
Shan
 

Updating payment details

I rang through to the customer service to update the payment details as the current card has expired. I was advised that the direct debit payment method is linked to the bank account and not the card so they didn't need to anything from their end. A very simple, quick and straightforward process. Show reply
Schnaz
SchnazSydney, NSW
 

Electricity

Very professional I was very satisfied helped me so much she deserves a gold medal Show reply
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Ryan P
Ryan P
 

Excellent Customer Service from Debbie

My hot water and gas was to be cut off at the end of the month. One quick and efficient call with Debbie had me sorted. She was kind and very helpful in taking me step by step in rectifying the problem. I'm very thankful for her help during this process. Show reply
Jacky Z.
Jacky Z.
 

great

great work nice to speak with get things done !!!nice Show reply
Eric
Eric
 

Very easy to set up!

This is my first time living on my own and have never had to set up and energy account before. The team at Energe Trade made everything super easy for me to understand, and set up; also it was a quick and easy process to get started Show reply
GoCowboys
GoCowboysSydney, NSW3 posts
 

Customer Service

Needed time extension for bill. Kathy was most helpful. Cheers, Kathy Show reply
Greg
Greg
 

Clarify gas invoice

Clear and precise, evan ,whi we took the offer suggested alternative payment plan Show reply
Tony W.
Tony W.
 

Great, friendly service

Thanks to Cathy for her wonderfully cheerful answer to my question this morning. Show reply
Thoai T.
Thoai T.
 

So perfect relying

Ms Kathy is so enthusiastic & kind to help me solving the problem. Show reply
Rhiannon D.
Rhiannon D.2 posts
 

Easy Sign up

Signing up was very quick and easy. Debbie had excellent customer service and very informative. Show reply
Saadmann E.
Saadmann E.Sydney, NSW
 

Perfect!

Greater customer service!
Rebecca is awesome! Give her more money, please. She was able to answer all the questions asked. As well as tried her best to give me a good deal. Show reply
MCM
MCMSydney, NSW
 

Good n easy connectivity process

It was easy to obtain connection & one stop shop for electricity & gas.Staff was very kind, clear in articulation and helpful. Thanks. Show reply
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MsStarlite5
MsStarlite5Sydney, NSW2 posts
 

Excellent Service from Marion

Customer service received from Marion was excellent. After security checks, she offered realistic solutions to the query I had. Took the stress out of dealing with my current dilemma. Show reply
Compass
CompassSydney, NSW
 

Customer Service Great

I spoke with Deborah who was very helpful and completed my query in an effecient manner Show reply
Lana Al-khoury
Lana Al-khoury
 

Great service

Liz helped me connect the gas and electricity accounts, she was really helpful and she got very good skills for serving the customers. Great job Show reply
Minhaz
MinhazCanberra 2600, ACT
 

Customer service by Debbie

- straight Que
- simple and clear explanation
- easy to understand
- answered all questions Show reply
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