Energy Trade

Energy Trade

 Verified
Energy Trade
4.7

1,318 reviews

PositivevsNegative
95% · 1,24862 · 5%

Reviews

1,318 reviews
Sherusha Peters-Dlamini
Sherusha Peters-DlaminiSydney, NSW
 

Excellent customer service

I enquired about my bill and Debbie was so patient and helpful! She took me through all the information on the invoice, helped me login to my account and guided me through the detail (per day) review. It was so quick and easy to just call 'a friend' to talk me through this process. Thanks Debbie! Show reply
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Marilou Talosig
Marilou Talosig
 

The best experience in setting up my account!

Debbie was a great assist in my move and setting up my account. I was lucky she's there for me today! Show reply
Daphne
DaphneSydney, NSW2 posts
 

Marion - Thank you

Marion answered my call this morning and we were able to come to a mutual agreement. Marion’s customer service with me today was outstanding. Show reply
Hana
Hana
 

This is perfect!

Thank you very much for Debbie's help. Because my English is not good, I was worried that I would always make mistakes, but Debbie was very patient and enthusiastic to help me solve my problems. Thank you very much! Show reply
MHR
MHR
 

very clear, precise and helpful

Debbie was very patient, clear and helpful. I was on call for barely a few minutes and my query was addressed and taken care of. Appreciate the professionalism. No unwanted questions or suggestions. Show reply
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Alice
Alice
 

perfect service

Customer service of Debbie is perfect and she is very friendly and helpful! Show reply
Fernando
Fernando
 

Professionals that goes above and beyond

The set up process was swift and the company provided after care services after the job was completed. I have not experienced any power dropouts. Show reply
Michelle
Michelle2 posts
 

Excellent service

Debbie at the helpline was extremely helpful in assisting me with my Gas and water connection. Show reply
tony
tonySydney, NSW
 

great

Debbie was very helpful with my concerns. And helped to save on my next bill.
thanks Show reply
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Sameera
SameeraSydney, NSW
 

Great service

Yesterday, I spoke to Energy Trade hot line, as I needed to get back the power to my house. It was really stress time for moving things to my new place however, when I talk with Daniel, he realised my situation and he work to solve the issue immediately. I had not the experience with Energy trade before however, with the good customer service I am happy with energy trade hereafter.

Thank you

Sameera. Show reply

Clare K.
Clare K.Sydney, NSW
 

Friendly and Fast Assistance with Moving Out!

Daniel was able to promptly change my moving out date for power and gas disconnection just over the phone! It was all sorted out in a matter of minutes. Excellent service :)) Show reply
Hei
Hei
 

Customer Service

The customer service (Daniel) was extremely clear, friendly and thorough, explaining everything patiently. Show reply
Merv
MervWide Bay-Burnett, QLD2 posts
 

Support to customer

Thank you Debbie for helping me out today regarding logging onto the Energy Trade Portal I am now able to view my daily usage and see how and when we are using the most power Show reply
Jared
JaredGreater Melbourne (Inner), VIC
  Verified

Amazing service

Energy trade has been my supplier for the past 3 years.
Having needed to recently move i had to close off my account.
Spoke with Debbie today inregards to the closure of my account and she was wonderful over the phone. Awnsered all my questions and was delightful to converse with. Show reply
Belinda P.
Belinda P.
 

Excellent customer service

Kathy was very friendly and knowledgeable. She took the time to explain the issue to me and made sure that I knew what was going on.
Her customer service skills are excellent and I was very impressed. Show reply
Alanna Cacciola
Alanna Cacciola
 

KATHY was super helpful

Kathy was super helpful! She set up my account with me and walked me through the rates and fees!
Made me feel very at ease for setting up electricity in my first home!

Thank you Kathy! Show reply

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Giulia P.
Giulia P.Sydney, NSW2 posts
 

Excellent customer service

Daniel went above and beyond to explain the ins and outs to me and to ensure I understood everything. I was happy with his knowledgeable service. I feel confident now using the app to access all the information on my account. Show reply
T Hoang
T Hoang
 

Very polite and effective

Debbie displayed great customer service over the phone and communicated effectively and quickly. She was able to do what I wanted to get done. Show reply
Jake
Jake
 

Very helpful and efficient

Marion helped answer my question and assist me in the iodine I had. Great service Marion Show reply
Dana
DanaSydney, NSW
 

Professional and Excellent Customer Service

Spoke to Debbie who provided Professional and Excellent Customer Service. Thanks Debbie Show reply
NagaKalyan D.
NagaKalyan D.
 

Friendly support team

Thanks to Daniel for helping me to set up an account quickly and without any hassle! Show reply
Shelly K
Shelly KSydney, NSW2 posts
 

Great customer service

Have always found their customer service over the phone to be excellent Show reply
Sandy
Sandy
 

Amazing customer service

I contacted Energy Trade for queries relating to my bill. Debbie assisted me with understanding my bill, and also offered an extension for my next payment. This proactive solution was incredibly helpful to me in my personal circumstances, and I was grateful for Debbie's assistance Show reply
Bob
Bob
 

Good customer service

Debbie was helpful and setting up power at my new place was easy. Show reply
Nifty
NiftyHunter Region, NSW
 

very helpfull

Kathy was pleasant easy to understand and explained everything. A pleasure to do business with. Thank you. Show reply
Mandeep Singh
Mandeep Singh
 

Very helpful and sorted everything smoothly

Debbie was very helpful and answered my query very easily. Show reply
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Lynette Eberle
Lynette EberleGreater Melbourne (Outer), VIC4 posts
 

New Customer

Thankyou to Kathy who listened to my power problem and sorted it out for me.
Kathy explained clearly my options available for my connection which will be turned on today.
Many thanks for your patience Kathy Show reply
Lucy S.
Lucy S.
 

Fantastic customer service

I called in a state of confusion and spoke to Daniel I called in a state of confusion as my apartment building had given us limited notice and information about an eminent switch to Energy Trade. I spoke to Daniel who was phenomenally helpful - he answered all my questions clearly and patiently and helped me through the online account set up process. Absolutely fantastic customer service. Show reply
Tuvshintur
Tuvshintur
 

It was helpful

It's efficient. Debbie helped me to understand the payment options.
Maria
MariaSydney, NSW2 posts
 

5Star Service from Roseanne

Rose was very easy and pleasant to deal with.
She has answered my inquiries with relevance and patience. Show reply
Christine Cole
Christine Cole
 

Signing up for new account

The set up process was easy. Rose was very helpful and made the process stress free. She answered all my questions Show reply
Sujan
SujanSydney, NSW
 

Customer Service

The staff was very friendly and answered all my queries. Show reply
Sil
SilSydney, NSW
 

Customer service

Great service provided and resolved my query on the spot Show reply
Carl
Carl
 

Very Helpful

The person on the phone was very helpful and guided me through the process without any hastle. Show reply
Elena P.
Elena P.Sydney, NSW
 

Thank you, Deborah!

Deborah was of great help today. She explained everything thoroughly and went through all the details. Overall, a great customer support sevice experience. Show reply
Richard
Richard
 

quick and simple

Daniel helped me connect utilities within a couple of minutes. I am very satisfied. Show reply
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James Loong
James LoongSydney, NSW2 posts
 

Great customer service and support

Debbie was pleasant and helpful in providing prompt reply to my query Show reply
Enam K.
Enam K.Sydney, NSW2 posts
 

Authentic and best rate

I've been using this company for three years. It is a drama-free, genuine, and dependable company. I wish they could expand their network so that everyone may benefit from their services. It has a very reasonable price and no hidden costs. Show reply
Cheuk-Yin
Cheuk-Yin
 

Correspondence Review

Dealt with Roseanna and she was lovely. Quick and succinct responses. Amazing. Show reply
Ashley
AshleySydney, NSW
 

very nice

convenient and easy to use, customer service is esay to contact with and she is very nice and patient Show reply
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