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All they deserve is 0 star!
Switched from AGL to energy Australia, worst decision ever
The gas bills jumped up from 120 to 1000! Worst ever customer service!!
Now chasing them on phone calls for hours, they keep transferring phone calls, its painful to explain them the whole process each time! They have zero customer service and no solution for the problem!
They are rip-off using cheap tactics to steal money, stay away from them!!
Terrible customer service
I switched electricity plans after speaking to customer retention and they did not process the change or send through a Welcome Pack. I rang back to query and twice the call centre in Manilla put me on mute and then hung up with no explanation. I then attempted the Live Chat who advised me to ring 133 466.
Save money with a click of the button
Changed to a new electricity plan as suggested in the manage my account section. Switching plans was very simple and hopefully this will save me the estimated amount. Time will tell I guess.
0/10 Unfortunately the rating doesn't have a zero rate. It should allow a minus rate. Horrible electricity supplier.
We received an email stating out solar plan had change and Energy Australia tried to sent a letter which was return to sender. Load of £££€.
My sister also received the same email stating Energy Aust had adjusted our agreed plan and dropped the feed in tariff 3 months earlier then they dropped it again 2 week earlier. When you ring Energy Australia 99.999% of the time you get non speaking English persons to whom are extremely rude and unhelpful. I do not recommend Energy Australia to anyone. Please believe me when I say, they should reconfigure the rating star so you could rate them with a minus 5.
Extremely unhappy customer
Unbelievable arrogance service
Unbelievable arrogance customer service. We ordered electricity and gas connection before moving house and now we are black out until next Wednesday because genius from EA realised 3.30 pm at Friday then he needs meter number from strata. 21st century, brand new apartment with SIM card power connection and they need fully attention from customer, strata management and real estate agent. Unbelievable.
Working with low quality southeast asians that cannot speak english
I cannot seem to resolve any issues other than wasting my time with people on the other end of the phone with such horrible accents that cannot speak english just fustrating for them and myself
Excellent customer service
The power is very efficient and it is delivered to the Apartment from the Apartment Building Installation. Energy Australia delivers a very reliable service. I have not experienced any dropouts.
the worst customer service
issued final bill incorrectly, clearly not including applicable discounts. The customer service rep could not comprehend what the issue was. Kept reading the script before her eyes without willing to understand the query. Conversation went circular. The final bill (incorrect) it took only 1 day to issue. For the adjusted/corrected 21 days. Figure this out. After 30 minutes on the phone, had to hang up as the frustration was hard to bare. The offshore service should be abolished. Never again Energy Australia!!!
Sadly they are no longer competive
I have (had) been with Energy Australia for perhaps 15+ years. Every time I heard about a better rate somewhere I called them, asked them to match it and they did. I was always a bit shirty I had to be on my toes keeping an eye out for the best rate going and having to call them to get them to match it. We got a hefty discount for paying by direct debit which I generally don't like doing but as the discount to pay on time by DD was generally in the region of $400 we did it and all was fine.
A few weeks ago we got a letter from them in the m...
Energy Australia - dishonest tactics
Recently moved house and connections organised by another company. Only to receive a letter in the mail to "The Occupants" for a bill during the period I had moved in and already had been connected with the other company.
This tactic is an absolute disgrace from "Energy un-Australian" to try and scam money unlawfully from residents.
Absolute Rip OFF!!!
My Energy contract Gas/electricity was nearing towards the end and out of curiosity browsed on line to have a look and compare plans with numerous providers. Decided to stay with current provider as they were acceptable with at that times rates. In about 6 months I received an electricity bill from Energy Australia for the amount of $176.55 claiming electricity supply to my premises. I contacted them and explained I only inquired and they must have made a mistake as I did not change providers. a few weeks later I received another letter of dema...nd or my account will be sold to a collection agency. Again I got in contact with Energy Australia explaining the situation, they demanded I prove they never supplied energy to my premises in return I advised them to prove to me they did as my bills were all from my then current provider. This harassment went on for about 12 months from both Energy Au and by then a debt collection agency. I only found out when I applied for a loan that I had a bad credit rating due to a utilities default. I again contacted Energy Au but by then they advised me that as a bad customer my alleged debt was sold to a collection agency and I needed to contact them and clear my debt. I reluctantly paid a debt of which I never incurred and can honestly say that the Australian consumer laws are an absolute joke when a company can rob people blind without recourse. I urge anyone reading this to stay WELL AWAY from Energy Aust as they are nothing but a bunch of rude thieving organization that do not belong in our society.
honestly AVOID them.
I had a huge issue with a refund that was never sent back onto my card. They said that they definitely sent it into my account however they never did. I sent them screenshots of my bank account details and they still to this day say they processed it and believe it was manually deleted from my statement. I would not recommend them because customer service is terrible as is remediation and any form of support. All the call centres are Philippines based. Good luck to those who have an issue.
Stay away from EnergyAustralia :(
My energy bills were going fine until there was a bit of a mix up with some bills. Over a dozen phone calls to their 133 466 number to try and resolve the issue left me completely frustrated by the lack of competence of their call centre staff. The Indian based call centre staff repeatedly disconnected or hung up as soon as I explained my dilemma, kept saying they would return calls and did not, and overall were incredibly unhelpful and couldn't resolve my problem or even send me a copy of my own bills. Eventually I was transferred to Tania in ...Australia who was an absolute STAR and resolved my problem. I will be switching away from EnergyAustralia ASAP as I am terrified to have to contact their call centre again. I'll be looking to switch to an actual Australian company. I would not recommend anyone sign up for EnergyAustralia as their electricity provider.
They are better than the other providers that I had an account with. Staffs calling customers mostly are Australian, professional and clear. Their bills are also very clear and no roundabout. I'm happy with their online service seeing the history of bills and online payment.
Further "Energy" discount : why not?!
Rang art 9.30 am, 21/5/21 as a result of email sent me, re: a 27% discount, me being Seniors Card holder and got one : " Erin " ( very helpful indeed ), who confirmed I could, online, switch to new Plan, which I did with no trouble at all ! Very professional method you have in place, good communication with Erin , and all this makes dealing with any service/firm extremely good for us, your customers. Good business sense as encourages us of course to stay with you. Have noted in the past even, how , whoever I do speak to, when I've needed to r...ing : good communicators (essential ), and willing to explain any complicated issue with ongoing bill. They've been able to make the complex, become simple, or easire to understand, at least.So thanks for the assistance today from Erin . (hope I have his name correct: spoke to him at about 9.50am, 21/5/2021)Regards : Chris Murray
I specifically didn't select a gas plan, but you still signed me up for one.
I specifically didn't select a gas plan, but you still signed me up for one online.
I want to rectify this. Can you please call me back?
How do I get you to contact me about this?
random charges, incorrect billing for months,
It took 6 months of work to get the combined gas and power bill working without double charges, wrong charges and mistakes.
Now they are changing that plan for a more expensive one.
I'll be changing to another provider even it is more expensive.
SCAMMED into changing from AGL
Some guy came around door knocking when the company was still little known telling my parents that they were getting a "10% discount" on utilities with AGL, "all we had to do was for him to call up and have my parents answer questions". He deceived my parents into switching power companies and because of them not fully understanding English didn't know what was happening. Called up AGL at the time and couldn't get anything done to fix it so we ended up staying with EnergyAustralia. A couple of years down the line EnergyAustralia scrapped the ut...ilities plan parents were on. You had to apparently opt in to get a plan they were trying to sell as "guaranteed lowest rate". Parents were paying around $800-1k for 3 months on electricity for a house with solar panels. It's a total scam finally moved to a different company and receiving much greater benefits and only paying around $500-600/3 months. Thinking back to it, the most disgusting thing this company has done was mail out "No Door Knocking" signs knowing full well they've had people going around scamming others into changing providers.
Chinese owned company that poached me as a customer
Received an email encouraging me to sign up. Like to know from where they sourced my email address. Immediate loss of trust. Responded prefer to remain with my Australian-owned provider.
Over charged me with a bill that was 1000%(bill stated 1000% higher) higher than my previous bill, once I complained they quickly Sent some one out to remove and change my metre leaving my property saying there isn't anything wrong with my metre they are deceitful,lying corporate bullies stay as far from these crooks as possible now I have there terrible debt collectors calling 10 times a day, they don't want to admit they stuffed up my bill either theyntey and blame electric hot water which I don't have or electric heater which I also don't have JUST STAY AWAY FROM THEM
Terrible customer service and prices increasing constantly
Was with Energy Australia for 4 years. Billing was not clear, customer service terrible and the prices kept increasing. The final straw was when I raised a billing query with customer service and when I mentioned moving to another provider I was told that I merely had to call the other provider and cancelling wasn't required. So I moved. Fast forward a few weeks Energy Australia is calling to find out why I want to move and asking if there's anything they can do to keep my valued business. Terrible experience.
Scam Alert! Energy Australia randomly deduct money from your bank account.
We closed the account and paid the last bill in Feb. Today (29/04) I noticed EnergyAustralia has deducted money from our account. Contacted the bank, it was confirmed the money was deducted by Energy Australia. Contracted Energy Australia and even provided the reference number for the deduction, they said they can't see the deduction! How can you deduct money and cannot find it in your system? Not sure if they realise this is theft! Check your bank accounts after you are done with them because they "randomly" deduct money from your account.
Don't use Energy Australia
Refused to give me a refund of my own credit that i had in my account. Worst customer service, no loyalty to me even though i have been a account holder for over 12 years
Terrible Billing Inaccuracies - solar customer - never use them
We moved to Energy Australia for Electricty and Gas in April 2020. The onboarding process seemed pretty smooth (even during the covid lockdowns). We are a solar household. The problems started when the first electricity bill arrived in July 2020...and there were no solar credits. After almost 12month we thought the billing issues had finally been resolved in March 2021....and our account was now in credit. ;) Then ...less than 3 weeks after the various corrections to our account, EA debited my credit card for a random (but substantial amount) w...hile the account was in credit. If the errors didn't take me so much time to resolve...it would be comical. If you are an EA customer with solar...check your bills very carefully...their errors would have cost me many hundreds if not thousands of dollars if un-detected. Isn't it odd how the billing errors are always land in the favour of the retailer....???!!!?? Bye EA....you've lost another customer...not through price discounts...but appaulingly bad account management.
Terrible customer service every time I have to deal with them. Overseas Call centre staff constantly reading out scripts instead of listening to your questions. Every connection I have arranged has not gone to plan. Concessions not applied for two years cause they didn’t transfer my details from previous address, find out I could be saving over 25% on my bill and would have appreciated being notified of that. Sorry but that is my experience
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