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I specifically didn't select a gas plan, but you still signed me up for one.
I specifically didn't select a gas plan, but you still signed me up for one online.
I want to rectify this. Can you please call me back?
How do I get you to contact me about this?
random charges, incorrect billing for months,
It took 6 months of work to get the combined gas and power bill working without double charges, wrong charges and mistakes.
Now they are changing that plan for a more expensive one.
I'll be changing to another provider even it is more expensive.
SCAMMED into changing from AGL
Some guy came around door knocking when the company was still little known telling my parents that they were getting a "10% discount" on utilities with AGL, "all we had to do was for him to call up and have my parents answer questions". He deceived my parents into switching power companies and because of them not fully understanding English didn't know what was happening. Called up AGL at the time and couldn't get anything done to fix it so we ended up staying with EnergyAustralia. A couple of years down the line EnergyAustralia scrapped the ut...ilities plan parents were on. You had to apparently opt in to get a plan they were trying to sell as "guaranteed lowest rate". Parents were paying around $800-1k for 3 months on electricity for a house with solar panels. It's a total scam finally moved to a different company and receiving much greater benefits and only paying around $500-600/3 months. Thinking back to it, the most disgusting thing this company has done was mail out "No Door Knocking" signs knowing full well they've had people going around scamming others into changing providers.
Chinese owned company that poached me as a customer
Received an email encouraging me to sign up. Like to know from where they sourced my email address. Immediate loss of trust. Responded prefer to remain with my Australian-owned provider.
Over charged me with a bill that was 1000%(bill stated 1000% higher) higher than my previous bill, once I complained they quickly Sent some one out to remove and change my metre leaving my property saying there isn't anything wrong with my metre they are deceitful,lying corporate bullies stay as far from these crooks as possible now I have there terrible debt collectors calling 10 times a day, they don't want to admit they stuffed up my bill either theyntey and blame electric hot water which I don't have or electric heater which I also don't have JUST STAY AWAY FROM THEM
Terrible customer service and prices increasing constantly
Was with Energy Australia for 4 years. Billing was not clear, customer service terrible and the prices kept increasing. The final straw was when I raised a billing query with customer service and when I mentioned moving to another provider I was told that I merely had to call the other provider and cancelling wasn't required. So I moved. Fast forward a few weeks Energy Australia is calling to find out why I want to move and asking if there's anything they can do to keep my valued business. Terrible experience.
Scam Alert! Energy Australia randomly deduct money from your bank account.
We closed the account and paid the last bill in Feb. Today (29/04) I noticed EnergyAustralia has deducted money from our account. Contacted the bank, it was confirmed the money was deducted by Energy Australia. Contracted Energy Australia and even provided the reference number for the deduction, they said they can't see the deduction! How can you deduct money and cannot find it in your system? Not sure if they realise this is theft! Check your bank accounts after you are done with them because they "randomly" deduct money from your account.
Don't use Energy Australia
Refused to give me a refund of my own credit that i had in my account. Worst customer service, no loyalty to me even though i have been a account holder for over 12 years
Terrible Billing Inaccuracies - solar customer - never use them
We moved to Energy Australia for Electricty and Gas in April 2020. The onboarding process seemed pretty smooth (even during the covid lockdowns). We are a solar household. The problems started when the first electricity bill arrived in July 2020...and there were no solar credits. After almost 12month we thought the billing issues had finally been resolved in March 2021....and our account was now in credit. ;) Then ...less than 3 weeks after the various corrections to our account, EA debited my credit card for a random (but substantial amount) w...hile the account was in credit. If the errors didn't take me so much time to resolve...it would be comical. If you are an EA customer with solar...check your bills very carefully...their errors would have cost me many hundreds if not thousands of dollars if un-detected. Isn't it odd how the billing errors are always land in the favour of the retailer....???!!!?? Bye EA....you've lost another customer...not through price discounts...but appaulingly bad account management.
Terrible customer service every time I have to deal with them. Overseas Call centre staff constantly reading out scripts instead of listening to your questions. Every connection I have arranged has not gone to plan. Concessions not applied for two years cause they didn’t transfer my details from previous address, find out I could be saving over 25% on my bill and would have appreciated being notified of that. Sorry but that is my experience
Energy Australia electricity company very worng company the can't manage customers problem the don'tknow nothing
Energy Australia electricity company is very worng electricity company never join energy Australia no have experienced staff no good customer service the can't manage customers problem one of the worst company ever I see a small issue with my mater box the did not fix in 6 months always liyers customers service and make problem for customers
out sourced to India and the phone drops out continuously and no one rings back ever
I needed to transfer credit from one account to the other.
4 attempts to talk to customer service and it dropped out 4 times halfway finished
power is reliable nil drop outs
Lying to customer, make fake promise
I have my both electricity & gas accounts with them for almost 8 years. I recently closed my accounts due to moving in with my family. When I was requesting to close my gas account, the agent said he would like to offer me discount as being a loyal customer, and promised me just come back and ask for the discount when my final bill gets issued.
Today I received my final bill and went to talk with 2 agents, both refused me, saying they saw the conversation I had the first time, didn't deny what the first agent's promise, just told me "I'm sorry...
Appalling service, rude call centre consultants
Switched from another provider as rates offered on Electricity and Gas were quite good.
Called to change billing frequency to monthly for the electricity, only to be told this was 'impossible' as the meter reading is dictated by AusNet. Called Ausnet to confirm, they said it's 100% driven by Energy Aust. Called them back, consultant was incredibly rude, speaking over the top of me, interrupting me, very condescending tone.
I have a smart meter, I can see the usage in real time on their app... and they can't offer monthly invoicing?? They kept...
Be Wary Of This Company .. Energy Australia
Disgusting customer service. One of the dearest rates of power provider I really regret being involved with this company, many more better electricity providers in the market than this one. Energy Australia
Disgusting putrid hole of a company
3 times my partner has made me an authority on the account. 3 times I’ve called since then. Only once have I been able to discuss the account and the other 2 times I was told I wasn’t an authority. Your company clearly doesn’t know how to communicate or document the correct facts. Seriously disgusting! How it’s handled on the phone is putrid. People are trying to pay their bills and you lot are giving them fees for payments taken out on a different date to what was originally set up! So we call, amend it and again you do the same thing and take it out on a day not agreed to. Bunch of donkeys!
I was forced to sign with Energy Australia, they made a mistake and now I have to pay for it.
I was a happy Origin Electricity customer until July 20th of last year (2020).
My neighbour that is to the back of me share the same meter box, it's a weird setup because we live on different streets.
But on July the 20th of 2020, my neighbour changed electric company's from Origin to Energy Australia, when the energy providers came to switch his account, they switched mine too... I DID NOT give them permission to do so, further more they didn't even have my details or know who I was, so as far as I knew I was still a happy Origin customer.
Customer service is horrible and check your bills as they just make it up.
I was charged electricity based on an estimate for over 2 years. They stated that it was because the meter was probably not accessible at the time. I don't have a dog or a fence, they are just lazy. Their customer service is poor at best and is mainly call center people from OS. Do not select this company.
Not Australian owned - Owned by CLP - China Light and Power Syndicate
Customer for 10 years.
Cancelled my gas bill with them, 1 year later get a collection call from debt collectors demanding money.
I asked for final bill that's apparently not paid, never sent the bill, 5 months later get the same call. Asked for a copy of the bill. Still nothing.
I changed to a different supplier and now my gas bill is half what it used to be.
Won't not recommend anyone to sign up with energy australia. Over priced go with any other provider
Very disappointed should have never left previous provider and after been guaranteed I was getting a better deal I was $80 worse off than if I had stayed with Alinta energy. Use any other provider than energy australia. Also they don't email your bills the first time they just send late notices than when you call to speak to someone you get hung up on.
Good rates and costomer service.
Why are there so many negative reviews ?, I have been very happy with Energy Australia right from the start 12 months ago. Sure the solar FIT was reduced but it is still as good as most of the others. Original sign up was easy, Have just renewed for a further 12 months, simple online process. Based on my experience I would certainly recommend Energy Australia.
Sigh. An hour of my life I'll never get back again...
I received my latest power bill. There were three (3) issues, none of which have been resolved on my call to the call centre. Very polite, but very hopeless. I suspect that they are fed rubbish, so all they can tell me is...rubbish. As you can see below, it all seems a bit slippery.
Issue 1 - signing up to PowerResponse ie where you get paid to turn down the power on a nominated high load day. Emails from them and on their website says "PowerResponse is completely voluntary - it’s up to you if you choose to take part." No, apparently it isn't....I haven't signed up, but nevertheless I was signed up (it's on my bill) and no-one told me. Issue 2 - the graph on page 3 tells me that I have reduced my usage by 71% compared to the bill same time last year. No, actually it is only close to a 10% reduction looking at their figures. Where are they getting their figures from? The call centre had no idea. If they can't get this right then what else are they getting wrong? Issue 3 - the comparison table on page 3 had no table markings ie 1 person household, 2 person household etc. The second call centre person says it is because of the web browser that I use. The bill is a PDF. Information is stuck/fixed to the page in a PDF. Yep, I feel I can really trust them to get data right. Call centre was going to resend. They didn't. And so went an hour of my time to enquire about niggly things that indicate perhaps bigger issues. This all comes on top of a recent email telling me that "oops we forgot to tell you that we will be reducing your solar tariff feed in amount". I will be watching them closely.
Terrible Customer Service!!!
After informing Energy Australia of our plans to move house, we asked for a final meter reading, and advised our new billing details. As we were moving to an "off-the -grid" property with full solar and battery backup, we would no longer need their services, they wouldn't be able to attach the outstanding amount to our new bill.
We had to call Energy Australia at least 3 times during the subsequent months to remind them of the residual payment for outstanding fees. As the bill didnt arrive...we stopped calling.
Now, after 6 months since our mo...
I just contacted them to cancel my power, they tell me they can’t do it for 9 days and I said well there is another tenant moving in 2 days it needs to be done now. They just said I have to cover their power bill until it gets disconnected, I said what are you serious you want me to pay for someone I don’t know to use my electricity account and the representative simply replied yes that’s correct. how is that okay, you don’t just pay other people’s power bills for fun? I’m horrified, never did I think I would be told to pay someone else’s bill... glad I switched companies for our new build! See ya
Did not read meter , billed an estimate with SMS notification
Electricity power bill estimate was issued with notification by SMS, company did not read meter and expected me to ive'r be happy with an estimated bill or send the meter reading direct so they can actually issue me with the correct billing...
Meter is visible on side of house , no issues with dogs, so no reason to not read the meter.
Changed providers after this bogas billing issue attempt !!
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