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EnergyAustralia

EnergyAustralia

1.3 from 1,674 reviews · View Statistics
See the Best Energy Providers in 2022 as rated by Australians on ProductReview.com.au.
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Reviews

  • Transparency
    1.5 (320)
  • Customer Service
    1.4 (375)
  • Rates and Fees
    1.6 (335)
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MarkF
MarkFGreater Melbourne (Metropolitan), VIC
  • 3 reviews
  • 6 likes

Worst comany I've ever dealt with.

published

Seven years later and this remains the absolute worst company I've ever had to deal with. Literally every week we were signed up with them involved us having to spend hours on hold trying to get through to someone to fix some stuff-up on their end. The attached image, taken from an actual invoice they sent us, pretty-much captures the entire painful experience:

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Transparency
1/5
Customer Service
1/5
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Rachel D.
Rachel D.New South Wales

Do not go with "On by EnergyAustralia"

published
Incentivised Review No
ServicesElectricity
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JZH
JZHSydney, NSW

Great customer service with my plan switch

published

I switched to a new plan online for both of my electricity and gas account via live chat with a great customer service staff, and it was easy and fast.

Transparency
4/5
Customer Service
5/5
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gg1
gg1
  • 20 reviews
  • 14 likes

Disgusting!

published

Changing over a retail account to someone else because of unforseen circumstances, they showed no compassion whatsoever to maintain the same plan at the slightly reduced rates. Unethical and money grabbers the only way to describe them!

Customer Service
1/5
Incentivised Review No
ServicesElectricity
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Angry Customer
Angry CustomerSouth East Queensland, QLD

Hopeless, Useless, FRAUDS

published

Business had been forced to close in August 2019. Called in September 2019 to cancel and was told my wife had to close the account as she was the account holder. Explained to them we need to close the account, very stressful time and her English was not perfect, they demanded she called. Did not hear from them for months, then get calls from collection agency Credit Corp and now Panthera demanding we pay for a bill for a period 24 June 2020 to 21 August 2020 of $911.47.
How do you charge a person for a billing period 9 months after contact to close the account. Fair trading will be the next point of call for me. Frauds..........Do not open an account with them..

Transparency
1/5
Customer Service
1/5
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Don’t recommend

published

Don’t recommend these guys at all, customer service passing me from person to person & telling me I need to pay when I haven’t lived there since Oct. it’s now jan

Transparency
1/5
Customer Service
1/5
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Jet
Jet
  • 4 reviews
  • 1 like

Seriously..

published

Talked to someone on the live chat today, used no grammar, got mad at me for accidentally disconnecting and couldn't even spell her own "name", this is seriously ridiculous I bet an 11 year old could type better than these people. BUT she did resolve it in the end then to offer if I would like another property connected!!!

Incentivised Review No
ServicesElectricity
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Brad
BradSydney
  • 32 reviews
  • 27 likes

Utterly useless customer support

published
Incentivised Review No
ServicesElectricity
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watgig
watgigSydney
  • 12 reviews
  • 25 likes
  • Verified

Absolutely Shocking

published
Transparency
2/5
Customer Service
1/5
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Maria L.
Maria L.
  • 2 reviews

Not implementing their own "bundle" offers and exceptionally poor customer service

published

I have both Electricity & Gas with this provider. In latest bill I received advice that I could "Bundle my G&E and and save money. Please explain - I already have both services with you. Twice I contacted them once by "chat" and today by phone. The moment I questioned the above - they hung up.

Transparency
1/5
Customer Service
1/5
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Kate
KateSydney
  • 28 reviews
  • 14 likes

customer service very lacking

published

terrible wait times to talk to someone, very limited hours for phone enquiries and for online chat. cant do everything on their website. there is no email contact. rates might be good but is it worth it?

Transparency
3/5
Customer Service
1/5
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They make it impossible to leave them

published

There is no easy way to disconnect from them, they attempt to pressure you to let them move your home for you so that you stick with them. You can spend days simply trying to inform them of a 'move out date' if you're not reconnecting with them elsewhere. I was kept on hold for hours, and all I wanted was to move out of my place and not use them for my electricity in my next residence. 'Avoid at all costs' shouldn't be thrown around lightly, but seriously AVOID!

Transparency
1/5
Customer Service
1/5
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Awful!

published

I became a pensioner and they attached my pension card then increased my rates. Have gone to an Australian owned energy company and pay 75% less than I was with these turkeys. As soon as I said I was cancelling my service they hiked up my remaining and outstanding costs to $500! Now they have debt collectors calling me 3 times a day freaking me out thinking it is my child’s daycare and an emergency has happened. Absolutely disguising company. And Probe the debt collection idiots they use can EAD! How these thieves are still in business is beyond me. I absolutely loath that they use Australian in their business name. There is nothing Australian about these dimwits.

Transparency
1/5
Customer Service
1/5
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Caitlin P.
Caitlin P.Sydney, NSW

DO NOT TRUST THIS DIGUSTING COMPANY

published

Energy Australia tried to bill me an exorbitant fee for a three month period when I was not living at the residence for two out of those three months (i.e. there was nobody present at the property, therefore no one was using electricity). I disputed the bill immediately and was told that I was not expected to pay it, given it was in dispute. I made a complaint to the energy ombudsman and the matter is still ongoing. Since then, not only have Energy Australia continued to harass me by sending emails and text messages telling me that the bill is overdue, they have now put debt collectors onto me - this is illegal when the bill is in dispute.

Incentivised Review No
ServicesElectricity
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Pam
Pam
  • 2 reviews

Greedy

published

I realised energy Australia were not giving me my pension concession, I called them and they ran me around for 2 weeks telling one of their case workers would call me they also told me that Centrelink had put a stop on my concession card I phoned Centrelink and was told there was nothing wrong with my card and there was no hold on it, so when energy Australia finally called me they told me that I was getting the concession but they just hadn’t put it on my bill but they would put it on my next bill I have recently moved I asked about my previous bills, I was told they could not back date it because I have a new address, complete crap I have moved to another company who are charging me half the amount very bad company.

Incentivised Review No
ServicesElectricity
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Questions & Answers

Keith
Keithasked

I am installing a 10kw solar system, can I swap extra power credits for gas credits if I’m with energy aust for both gas and power

No answers
Bronwyn Lavis
Bronwyn Lavisasked

Can you please tell me what rate i am on with my solar

No answers
Bronwyn Lavis
Bronwyn Lavisasked

How do i find out what rate im on with my solar?

1 answer
Kate
Kate

There is on your bill, ussually last page, smaller print (Your electricity usage and service calculation): "Feed-in Tariff" - shows you the price in kWh/day or just kWh
I used probably a website to compare those tariffs: https://compare.energy.vic.gov.au/solar-calculator/, I am not sure do you have similar in South Australia?
It depends what solar system you have got - I have no battery therefore charges for usage are higher with most of energy retailers. It needs to check all details (Supply Charge, Peak Consumption, Off Peak Consumption) plus talk to them to get better deals.

See all EnergyAustralia questions

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Details

CategoryEnergy Providers
Services ProvidedElectricity, Gas and Solar Feed-In Tariffs
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