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Worst company to deal with
After having my direct debit cancelled, I've been trying to get this set up again. It's been weeks of trying and getting absolutely nowhere. I would normally be able to do this myself online but there is a problem with my account that no one can figure out, which means that my direct debit details are not being saved. I've then been given the run around to submit a form to them via email (had to chase multiple times to get the form and email to send it to) to then find out that they can't process it anyway... And each time I hear back from a ne...w person, all they do is give me instructions on how to do it myself online like I haven't been doing exactly this already and I'd have to explain to them yet again that I'm not an idiot who can't use a computer. The issue is not with me. Absolute joke of a company.
Electricity Bill not accurate - service appalling
I recently received my Energy Bill, it was 2x higher than previous bills. There are 2 people in my household, the bill was equivalent to 5 or more people. We have not changed any appliances, we have not used heating or air conditioning, and we were on holiday at that time. When I contacted Energy Australia they informed me it was an estimate. How could the estimate be so wrong, all of my previous bills are 50% cheaper? They then suggested a meter read, and then informed me I would be charged for the service. I have rejected the service charge and have raised a dispute. I am leaving Energy Australia, they are appalling.
overseas call centre
so when you call to sign up your are speaking with an Australian, once you are a customer you are now transferred to the Philippians and spending an hour on the phone to set up a payment plan that doesnt go ahead anyway and need to make another 2 phone calls after! hoping its actually sorted this time!
Large Corporation Greed at its best
We have suffered 2 years of hell during covid-19 lock downs, being a small restaurant we have taken a huge amount of debt, I wonder how much Energy Australia received in Covid-19 grants....
Almost all of our suppliers agreed to provide some form of debt relief, some cut their debt by 70%, but not the great Australian Energy Australia, not only did they refuse to any debt relief, they are now chasing me hard, and my energy costs have gone up by over 50%.
Extremely hard to cancel account
Despite being able to do everything else online, including changing address for the account, they make it very difficult to cancel. It needs to be done by phone or via a chat function. It would be trivial for them to make it possible to do this online, but it appears to be a deliberate strategy to make it hard to leave the company. After selecting ‘cancel account’ on the phone menu, I was put on hold for more than an hour before I gave up and tried the chat function. The chat bots appear to be deliberately programmed to wait a few min between q...uestions and break the conversation down into as many tiny questions as possible to prolong it, including asking for a a fwding postal address, then two min later another question to confirm if I wanted the final bill by email or post, despite the fact that I have had my account preferences set for email for the past three years. The process should have taken five min; it took nearly an hour. I would never use this company again because they are so incredibly painful to deal with. I have also previously been overcharged with ridiculously inflated ‘estimates’ when they couldn’t/didn’t access the gas meter.
Don't use this Company
Switched to them, all online. Rang up to make enquiry during cooling off period. Did not like my question so the 'curry' eater hung up in my ear. That was it, switched back to previous supplier. Great start I ended it, beware.
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I sign up for 20% discount on electricity price in February 2022. All done, few days ago I received first bill and discount is 16%? I call them and first time call was disconnected by their Highly paid, highly skill overseas call centre (cheap labour) personnel? I believe the call centre is in Manila. If I knew this, I would not have sign with them.
Anyway I called again and this time I was put on hold to "Double Check" (if you guys notice this is the magic word Manila call centre staff use when they put you on hold and go away for a coffee or...
Worse Electric Company Ever
After signing up online from seeing a advertisement about the best prices and awaiting on the first Bill, nearly fell over as it was more than double I normally got from AGL,I entered my pension details but no pension discount,then I called them after speaking to someone who said they would fix this up it never happened,so then had to call 5 more times and explain it every time and still didn't do what they were legally required to do, so eventually I had to call and put a complaint into the Electric Obusmen who got them to contact me and final...ly got my Pensioner supplement but after 4 months , talk about a unprofessional Company and their Customer Service Representative's are so rude and don't do as they say they are supposed to do, So my advice stay clear of this company and never use them as bad customer service and high prices not worth all my trouble.. So back with AGL least they Care about their Customers.
Incompetence at a level that has to be seen to be believed!
I am moving so I tried to login to cancel my gas account only to find that the login details were “invalid” checked the folder, yes all correct, try again no invalid, OK so I’ll create a new one, NO as the account number is invalid! So I rang them, only to be told my date of birth is incorrect, so I gave them my partners details yes all good, but my date of birth was still invalid. I asked to be transferred to a supervisor, but was fobbed off, asked again, fobbed off again, so this time I yelled and swore at him to transfer me to his supervisor who naturally didn’t pickup. Upon reading other reviews this seems a standard practice.
Loyal customer treated with complete disrespect when I needed to close account
I have been with EA for years. I now need to close my account as I have sold the property.
AS expected - if you go online, you can sign up or move house but not cancel
I then call them - and I am on hold for 40 minutes. This shows complete contempt for customers. If you cannot put on enough people in your call centres, then you resolve this by providing a cancel option online
As a result - rather than cancelling one account, I am cancelling all four accounts with them.
Providing this kind of customer service is totally unacceptable.
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Terrible customer service
Tried to cancel my electricity connection .Called them 5 days .I waited about 45 mins every time I called but no one answers.Tried live chat to disconnect my connection.Doesn’t work either.I put an online complaint.No response.Best example of the worst customer service.
Appalling customer service, LONG phone wait time.
Rang to organise a final reading on account at 8.30 am. After someone fianally answered, he informed me he had to transfer me to someone else (And trust me, I selected the right options). After another long wait I was informed I had to be transferred AGAIN!!! Why? Another interminable wait (46 minutes), listening to an annoying loop of messages about their services etc etc.. I had attempted to do this online through my account, however was informed to phone. I was finally informed that I didn't have to organise a final reading because someone...else was moving in and had already organised a new account? Really? Seemed odd, I asked again and was told the same thing. Still seems odd. Anyhow, what company thinks it is good business practice to keep customers waiting for so long? EXTREMELY FRUSTRATING!!!
Rang to cancel an account. After almost 30 minutes someone answered and informed me they had to transfer me to someone else (And trust me, I selected the right options). Why bother answering? Another 36 minutes later, I hung up. While I was waiting, I surfed the net and found out you could chat to Energy Australia. Even this option took 30 minutes! I got my account cancelled in the end, but what company thinks it is good business practice to keep customers waiting for so long?
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Wait Time - 50 Minutes and Counting
Rang 11:48am (EST) on 26/04/22
At 12:38pm (50 minutes later) still on hold waiting to get through.
Keep getting the default on hold message to check website. Website says I need to call.
Run fast in the opposite direction
Residential electricity in two houses. Overcharged estimates by 2-3 times! For last 8 bills over two houses. Spend hours on the phone to them each time.
Try to ring but after 30 minutes on call they answer then hang up!
Questions & Answers
I am installing a 10kw solar system, can I swap extra power credits for gas credits if I’m with energy aust for both gas and power
Can you please tell me what rate i am on with my solar
How do i find out what rate im on with my solar?
There is on your bill, ussually last page, smaller print (Your electricity usage and service calculation): "Feed-in Tariff" - shows you the price in kWh/day or just kWh
I used probably a website to co...
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