Sadly they are no longer competive
I have (had) been with Energy Australia for perhaps 15+ years. Every time I heard about a better rate somewhere I called them, asked them to match it and they did. I was always a bit shirty I had to be on my toes keeping an eye out for the best rate going and having to call them to get them to match it. We got a hefty discount for paying by direct debit which I generally don't like doing but as the discount to pay on time by DD was generally in the region of $400 we did it and all was fine.
A few weeks ago we got a letter from them in the m...
Sigh. An hour of my life I'll never get back again...
I received my latest power bill. There were three (3) issues, none of which have been resolved on my call to the call centre. Very polite, but very hopeless. I suspect that they are fed rubbish, so all they can tell me is...rubbish. As you can see below, it all seems a bit slippery.
Issue 1 - signing up to PowerResponse ie where you get paid to turn down the power on a nominated high load day. Emails from them and on their website says "PowerResponse is completely voluntary - it’s up to you if you choose to take part." No, apparently it isn't....I haven't signed up, but nevertheless I was signed up (it's on my bill) and no-one told me. Issue 2 - the graph on page 3 tells me that I have reduced my usage by 71% compared to the bill same time last year. No, actually it is only close to a 10% reduction looking at their figures. Where are they getting their figures from? The call centre had no idea. If they can't get this right then what else are they getting wrong? Issue 3 - the comparison table on page 3 had no table markings ie 1 person household, 2 person household etc. The second call centre person says it is because of the web browser that I use. The bill is a PDF. Information is stuck/fixed to the page in a PDF. Yep, I feel I can really trust them to get data right. Call centre was going to resend. They didn't. And so went an hour of my time to enquire about niggly things that indicate perhaps bigger issues. This all comes on top of a recent email telling me that "oops we forgot to tell you that we will be reducing your solar tariff feed in amount". I will be watching them closely.
don't use if you have a choice
Services are alright, but they charge you for a call out fee to get the meter re-read when it was their issue that the initial reading put in the wrong number.
(my bill gone up from usual 200 to 1000) they said if I don't get a re-read and the next reading shows the difference (number gone back down), I will be credit back, but who knows.
Changed the Solar feed in tariff without notification
I have been with Energy Australia for over 10 years. I got solar panels and switched to a new plan. First bill and they reduced the solar feed in tariff without notification. Contacted them and after 7 days, one live chat and 2 phone calls they still cannot produce the notification. Even with a SPECIALIST saying they would do it in 48 hours. Even their SPECIALIST can’t find the notification and unable to send it. Changing contract details such as rates without notification is very poor and a good way to lose customers. Wasted too much time with them on this. I have switched to a better deal and getting close to my my original contracted feed in tariff rate.
This review was 5 Stars but my quoted 16.1 cents Solar Feed in was incorrect
Below is my initial 5 Star Review
The review especially with Dani from Customer Support I have kept the same and if only Energy Australia had kept its 16.1 cents feed in credit per kWh then the review would remain 5 stars
However thanks so so much for Bob who immediately replied to my review informing me of the soon Solar Feed in price cut from 16.1 ahead of Origins 15 cents per kWh to a much lower 11.5 cents per kWh starting on 27th January just before my new connection and contract started with Energy Australia on the 6th February
Bob ha...s saved me literally hundreds os dollars by not switching to Energy Australia Thank you Bob so much! When speaking with the Cancellation Dept of Energy Australia I tried explaining that their Companies decision to lower their solar feed in tarrif may have short term financial benefit to them but not long term
Solar reading failed and just done an estimate
Had my first quarterly bill with EnergyAustralia and also a new solar system installed which is a 6.6kw system. I received a bill which I should have been in credit for. Instead of re reading the meter they just left. Finally got onto them and getting a re read tomorrow. Fingers cross it actually comes in credit.
lack of customer experience-New Customer
Trying to get a connection to new build. Questions will take 20 minutes (I am at work) and ONLY oper 8-5 to me customer services IS NOT their strong point. Was considering total package solar, battery and gas though on bottles so maybe not
Not so satisfied
The billing errors and issues surrounding their meter reading few years ago, which resulted us in leaving Energy Australia, was poorly handled. However the refund they told us we were owed was easy enough to sort and took just few minutes via Live Chat today (2/10/19). Though I have yet to receive the funds, as it takes 3-5 business days. I'm also positive the amount owed to me was much more but who really has the time to seek out meter reading records and calculate actual amount?
I've been struggling with several companies re; their exorbitant charges & EA is no different... living in a 2-bedroom flat with electric hot water & the usual gadgets. I don't use any heaters, am very mindful of lights & other appliances & have no electric blankets or "superfluous" appliances... as we used to say, I'm living off the smell of an oily rag.
I've never had to worry about paying utility bills since moving out from my parents home at 14 years of age... Nowadays, not only do you have go through credit checks, you can't change provid...ers while you owe them money. Furthermore, we now have to pay "service charges"... even if we don't use anything! I've had to spend hours on the phone/online chasing "lost" payments & even though I've located said payments & provided EA with proof, I'm still receiving large bills that, for a disabled pensioner in their 60's with no means of generating extra income, the cost of power is outrageous! No wonder every man & his dog has started up as a "Provider"... obviously a very lucrative business to get into. I actually paid my bill on time but due to the "lost" payments, I didn't receive the stated discount. So now I've got a carried forward amount, increased by the loss of my pay on time discount. If I ever get to the point where my balances are zero, I'll be changing Providers even though, as I understand it, whichever company you decide to go with, the annual charges work out to be *almost identical.
Feeling bad after seeing bill of electricity it is of $400 even though we are not using equipment such as iron and heater. How it's possible. I call but not solution.
When challenging you bill and being offered another meter reading for a price, dont except this as the same person who read the meter before will read it again, he is a subcontractor of Ausgrid.
'Have found out thru contact with Ausgrid who read our meters that the subcontractor for our area is unreliable and is not saying they are estimated readings. I have referred this to the Ombudsman (EWON) and local MP for investigation.
Discount was reduced
Energy Australia was giving me 27% discount which I was happy with, they contacted me about 4 months ago and reduce my discount to 20% Anytime Saver
I am trying to get a better deal now with another company that hopefully will have lower consumption charges
Energy Australia has been contacted multiple times regarding an interstate move.
We moved from one hot 2-bed unit to a 2nd 2 bed unit 120 kms north right on the waterfront. Our bills jumped from $265/qr to $325 for the next 52days of one QR.
Energy Australia asked for photos of the meters and 5 days later there is no reply blaming the retailers for the short cycle.
The solution offered was to charge us 52% of the average previous consumption.
No rely has been offered.
Unfair, unprofessional service
No loyalty, no policies, they send me bill in January and then other bill again in January with double $$$ and “option” for pay due to February!!!
after debates, they are agreed to "extend add “second bill” to my original 3 months cycle. Which is must happen on April, no apologies, no discounts, was not offered!!!
The customer service just acted like a normal, that nothing wrong happens, people apparently can get two different electricity bills on the same month." Ridiculuous.
Oh yes and, about discount, two weeks ago they offered discount, today when I spoke to other customer representative, he hasn’t idea and didn’t accept any discount which were offered earlier.
No service. Fake promises.
I have had problems with both my gas and electricity.
The gas problem was due to an incorrect meter read. Resulting in several hundred more dollar bill. Contact the “service” department and get told to pay it and it will be sorted next bill. Not an option being on a tight income. After getting very upset and several calls later finally had an estimated read done after I provided photos of my meter. That took lots of convincing to do. Low and behold the bill was several hundred cheaper than what they expected me to pay.
Regarding the elect...ricity account. I pay on their regular payment plan. Kept my payments going as arranged. For some reason their computer decided to send me over due notices despite paying. Months of calls this was not rectified. Then final insult to injury they removed my pay on time discount because apparently I didn’t pay. Which I did!!!! So I had to go to the ombudsman. Funny the billing problems were fixed as soon as that complaint was loaded. However I was promised $90 credit for the problems. Didn’t get that. Has to chase it up. Finally when I got someone decent they spoke to a supervisor and it finally happened. We shouldn’t have to go to the ombudsman to get an outcome. Especially when I am paying my bills and just want to get what I am promised. Not hounded for over due accounts which are actually not over due
Questions & Answers
Can you please tell me what rate i am on with my solar
How do i find out what rate im on with my solar?
There is on your bill, ussually last page, smaller print (Your electricity usage and service calculation): "Feed-in Tariff" - shows you the price in kWh/day or just kWh
I used probably a website to compare those tariffs: https://compare.energy.vic.gov.au/solar-calculator/, I am not sure do you have similar in South Australia?
It depends what solar system you have got - I have no battery therefore charges for usage are higher with most of energy retailers. It needs to check all details (Supply Charge, Peak Consumption, Off Peak Consumption) plus talk to them to get better deals.
Has anyones gas bill doubled mines gone from 359 to 733.00 for one person
It’s happen to me aswell . Stay away they just ripping you off
Yes its unreal so its happened to you too,so who have you changed to.
first quarter was normal then bang double in usage nothing changed single person . I have a lots of low power things running to cut the cost of elec. I now remember why I left them a few years ago.
Get an answer from our members and EnergyAustralia representatives
|Services Provided||Electricity, Gas and Solar Feed-In Tariffs|
Other Energy Providers
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.