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EnergyAustralia

EnergyAustralia

1.3 from 1,619 reviews · View Statistics
See the Best Energy Providers in 2021 as rated by Australians on ProductReview.com.au.
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Reviews

  • Transparency
    2.1 (8)
  • Customer Service
    2.4 (11)
  • Rates and Fees
    2.0 (12)
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honesty
honestysydney
  • 65 reviews
  • 46 likes

Sadly they are no longer competive

published
Transparency
3/5
Customer Service
2/5
Michelle
MichelleSydney, NSW
  • 3 reviews
  • 1 like
  • Verified

Sigh. An hour of my life I'll never get back again...

published
Transparency
2/5
Customer Service
3/5
Da T.
Da T.
  • 7 reviews
  • 2 likes

don't use if you have a choice

published

Services are alright, but they charge you for a call out fee to get the meter re-read when it was their issue that the initial reading put in the wrong number.
(my bill gone up from usual 200 to 1000) they said if I don't get a re-read and the next reading shows the difference (number gone back down), I will be credit back, but who knows.

Rates and Fees
3/5
Incentivised Review No
ServicesElectricity and Gas
Brenton L
Brenton LMetropolitan Adelaide, SA
  • 3 reviews
  • Verified

Changed the Solar feed in tariff without notification

published

I have been with Energy Australia for over 10 years. I got solar panels and switched to a new plan. First bill and they reduced the solar feed in tariff without notification. Contacted them and after 7 days, one live chat and 2 phone calls they still cannot produce the notification. Even with a SPECIALIST saying they would do it in 48 hours. Even their SPECIALIST can’t find the notification and unable to send it. Changing contract details such as rates without notification is very poor and a good way to lose customers. Wasted too much time with them on this. I have switched to a better deal and getting close to my my original contracted feed in tariff rate.

Transparency
2/5
Customer Service
2/5
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Gareth O.
Gareth O.South East Queensland, QLD

This review was 5 Stars but my quoted 16.1 cents Solar Feed in was incorrect

published
Transparency
2/5
Customer Service
5/5

Solar reading failed and just done an estimate

published

Had my first quarterly bill with EnergyAustralia and also a new solar system installed which is a 6.6kw system. I received a bill which I should have been in credit for. Instead of re reading the meter they just left. Finally got onto them and getting a re read tomorrow. Fingers cross it actually comes in credit.

Incentivised Review No
ServicesElectricity and Solar Buy-Back
EnergyAustralia
Energy A.EnergyAustralia
mike s.
mike s.
  • 3 reviews

lack of customer experience-New Customer

published

Trying to get a connection to new build. Questions will take 20 minutes (I am at work) and ONLY oper 8-5 to me customer services IS NOT their strong point. Was considering total package solar, battery and gas though on bottles so maybe not

Customer Service
1/5
Rates and Fees
2/5
EnergyAustralia
Energy A.EnergyAustralia

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Jay
JayGreater Melbourne (Metropolitan), VIC

Not so satisfied

published

The billing errors and issues surrounding their meter reading few years ago, which resulted us in leaving Energy Australia, was poorly handled. However the refund they told us we were owed was easy enough to sort and took just few minutes via Live Chat today (2/10/19). Though I have yet to receive the funds, as it takes 3-5 business days. I'm also positive the amount owed to me was much more but who really has the time to seek out meter reading records and calculate actual amount?

Transparency
2/5
Customer Service
3/5
EnergyAustralia
Energy A.EnergyAustralia
Dalapetus
DalapetusGreater Melbourne (Inner), VIC
  • 4 reviews
  • 2 likes

Cheap Rates?

published
Transparency
3/5
Customer Service
3/5
EnergyAustralia
Energy A.EnergyAustralia
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Not fine

published

Feeling bad after seeing bill of electricity it is of $400 even though we are not using equipment such as iron and heater. How it's possible. I call but not solution.

Incentivised Review No
ServicesElectricity
EnergyAustralia
Energy A.EnergyAustralia

Hi Meena, I am sorry the bill you received has left you feeling this way. There are multiple reasons that you bill can increase I am happy to help you understand this more if you would like to email me at: help@energyaustralia.com.au

pillybee
pillybeeHunter Region, NSW
  • 5 reviews
  • 1 like
  • Verified

Meter Readings

published

When challenging you bill and being offered another meter reading for a price, dont except this as the same person who read the meter before will read it again, he is a subcontractor of Ausgrid.
'Have found out thru contact with Ausgrid who read our meters that the subcontractor for our area is unreliable and is not saying they are estimated readings. I have referred this to the Ombudsman (EWON) and local MP for investigation.

Transparency
1/5
Customer Service
2/5
EnergyAustralia
Energy A.EnergyAustralia
pillybee
pillybee
EnergyAustralia
Energy A.EnergyAustralia
Lesley
LesleyMetropolitan Adelaide, SA
  • Verified

Discount was reduced

published

Energy Australia was giving me 27% discount which I was happy with, they contacted me about 4 months ago and reduce my discount to 20% Anytime Saver
I am trying to get a better deal now with another company that hopefully will have lower consumption charges

Customer Service
2/5
Rates and Fees
1/5
EnergyAustralia
Energy A.EnergyAustralia
Lesley
Lesley
EnergyAustralia
Energy A.EnergyAustralia
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Graham Allsopp
Graham AllsoppSouth East Queensland, QLD

Bill Scam

published

Energy Australia has been contacted multiple times regarding an interstate move.
We moved from one hot 2-bed unit to a 2nd 2 bed unit 120 kms north right on the waterfront. Our bills jumped from $265/qr to $325 for the next 52days of one QR.
Energy Australia asked for photos of the meters and 5 days later there is no reply blaming the retailers for the short cycle.
The solution offered was to charge us 52% of the average previous consumption.
No rely has been offered.

Customer Service
1/5
Rates and Fees
1/5
EnergyAustralia
Energy A.EnergyAustralia
Gulie
Gulie
  • 6 reviews
  • 2 likes

Unfair, unprofessional service

published

Very Dissapointed

No loyalty, no policies, they send me bill in January and then other bill again in January with double $$$ and “option” for pay due to February!!!
after debates, they are agreed to "extend add “second bill” to my original 3 months cycle. Which is must happen on April, no apologies, no discounts, was not offered!!!
The customer service just acted like a normal, that nothing wrong happens, people apparently can get two different electricity bills on the same month." Ridiculuous.
Outrageous. Disgusting.
Oh yes and, about discount, two weeks ago they offered discount, today when I spoke to other customer representative, he hasn’t idea and didn’t accept any discount which were offered earlier.

Libby
LibbyElderslie
  • 8 reviews
  • 4 likes

No service. Fake promises.

published
EnergyAustralia
Energy A.EnergyAustralia
Libby
Libby
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Questions & Answers

Bronwyn Lavis
Bronwyn Lavisasked

Can you please tell me what rate i am on with my solar

No answers
Bronwyn Lavis
Bronwyn Lavisasked

How do i find out what rate im on with my solar?

1 answer
Kate
Kate

There is on your bill, ussually last page, smaller print (Your electricity usage and service calculation): "Feed-in Tariff" - shows you the price in kWh/day or just kWh
I used probably a website to compare those tariffs: https://compare.energy.vic.gov.au/solar-calculator/, I am not sure do you have similar in South Australia?
It depends what solar system you have got - I have no battery therefore charges for usage are higher with most of energy retailers. It needs to check all details (Supply Charge, Peak Consumption, Off Peak Consumption) plus talk to them to get better deals.

kathy
kathyasked

Has anyones gas bill doubled mines gone from 359 to 733.00 for one person

5 answers
Fatih D.
Fatih D.

It’s happen to me aswell . Stay away they just ripping you off

kathy
kathy

Yes its unreal so its happened to you too,so who have you changed to.

Buba m.
Buba m.

first quarter was normal then bang double in usage nothing changed single person . I have a lots of low power things running to cut the cost of elec. I now remember why I left them a few years ago.

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Details

CategoryEnergy Providers
Services ProvidedElectricity, Gas and Solar Feed-In Tariffs
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