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revise previous bills no details
I was just sent a bill saying a mistake was made last time and here is the new amount. no explanation. no details of calculation. no reading details on their bills. the amount is double. I have no choice but to pay because I have set up a direct debit.
Stop cold calling
I will never buy over the phone and when this practice is eventually outlawed I will always remember the worst offenders. Which is why I'll NEVER go with Energy Australia. I wonder how much money it's costing you to push like minded (and high value) customers away. You're more irritant than energy.
Extremely high bills when no one is living at the property
Was fairly shocked to see my almost $400 electricity bill when no one is living at the house. I contacted support and was bounced around to multiple people that told me it was correct because i would have multiple appliances running. When they asked what appliances were running, i told them there was 1 fridge and was immediately passed on to someone else who said they're just going off my meter, and there wasn't anything they could do. I asked to cancel 4 times before they finally transferred me to their sales team and then the chat cut out.
I strongly recommend to not even think to sign with this company! Dodgy
I wish I had read all the review before sign up with Energy Australia (not Australian by the way).
I signed my contract in July, all went well, no issue or anything, after 3 months the bill didn’t come.
I called to ask about the bill, which most people will be like “what? No one will ever wonder where is the bill for the electricity”
Not me, so I investigate further and even if I signed up for the payment every 3 months, the bill was still going to be issued in December (Christmas present) ahaha, so after 6 month.
As I have asked the company...
Energy Australia is a terrible company.
I would never recommend Energy Australia to anybody. I was with origin for many years and our electricity bills were always under $250. When we built our own house our builder signed us off with energy Australia and I was shocked to receive my first electricity bill of $694 for 3 months. Soon after that I got solar panels installed and Energy Australia gave us really hard time to update solar panels in their system. After I had solar panels installed I was expecting my next bill close to $200 but I was shocked and furious to receive my next bi...ll of $628. I had no idea how my bill was only a little bit less than previous bill when we had solar panels for 2 months in that quarter. I called energy Australia the same day to investigate my bill as it must be an error in preparing my bill but nothing they could do. I then complained to water and electricity ombudsman and I received a call from energy Australia representative and he offered me $100 discount saying there is a mistake in the bill and that they forgot to apply the discount. I wasn’t convinced and then he offered me further discount and I was still not happy but I decided not to take it further. I signed up with“ origin energy” same day and there rates are so reasonable. I am glad that I left energy australia and I am so happy with origin Australia. They are very transparent. I can check my usage and feed in tariff whenever I want and so far my bill is in credit as our electricity export is way to more than what we use.
Worst customer service
It's about the Gas bill. I called Energy Australia regarding my gas bill. We are only two people living in the house. Our gas bill was $470. Most of the time we are out of the house as we both works. So we don't use too much hot water or Gas to cook. We cook once a day, dinner only. We asked them how is it possible for the bill to be that high. They said nothing they could do. They don't know how to do customer service either. I encourage people not to Go with energy Australia. Their service is terrible.
Worst Customer service
Worst customer service clueless staff. I Sent an email to the complaints department over a month ago with no response. Im Moving both my electricity and gas over to another company. They lack empathy and disregard customers concerns and needs. This what you get when the call center has gone off shore.
Our home is electricity only.
Long story short, we tried to address how big our bills were and there was “nothing they could do.”
We have two adults and a 1year old in our home and to compare, our last bill with EnergyAustralia was $574 for ONE month and we just got our fist bill from Tango also for the same period of time.... $244.
This is with NO changes to our everyday living AT ALL.
Would not recommend.
I have been a Energy Australia customer for so many years. I recently had to enquire about changing my plan. I went to an offshore call centre and was told to contact Ausgrid. The operative had no idea and was not trained to deal with client's questions. Called again and received the same appalling service and was once again told to call Ausgrid about changing my plan. Ausgrid are a wholesaler and have nothing to do with retail plans. This is the worst service I have ever received so it's farewell EA and hello to Red Energy where I speak to locals who understand my simple questions. I even had a retention guy call me from EA and he had no idea what to say. He didn't even attempt to retain my loyal business.
Untrusty and slow to resolve any issues
I was for the last 18 months with AE with my gas and electricity plans. In the early months of 2020 the company was OK, having good options of plans, providing good payback for solar energy with mediocre support. However, by the end of 2020 and the beginning of 2021, the situation has changed dramatically. Plans were changed by charging loyal customers more, lack of information in decreasing payback for solar energy, unable to answer simple queries, the list is long. This year, 2021, nothing has changed, if anything it become even worst. The...support is poorly trained as they even do not know their own company contract details, it was quicker to google the answer. Well, I have switched already to another provided. They were very quick to call and ask why am I leaving. I think they do know they are losing customers.
Your personal information IS NOT SAFE and they RIPP YOU OFF
This is the FIRST TIME EVER... I written review on anything in my life, but I feel its very important that people needs to be aware who they sign up for any service and security of their personal information.
Been with the Energy Australia for over a year and recently received a welcome pack in letter box.
Wondering what it is, I open the letter to find someone else name on my account. Thinking this might be a mistake or typo, I went online to check my electricity status.. (I only sign up electricity service with Energy Australia). To my sur...
Charged $3k electricity bill for elderly couple who are stuck overseas due to covid
DISGUSTING COMPANY - Charged my parents $3k for an electricity bill when they are overseas due to covid. Always paid our bills on time and been a loyal customer - Called your customer service team about the issue and been hung up on twice because they did not want to look into the issue. Will be going to water and energy ombudsman and contacting relevant governing bodies and authorities
Bill costs keep rising.
Tried ages ago to switch from energy Australia to a new provider just to get costs down.All sounded great with the sales rep who came to my house.I was thinking all went through til the day i got a phone call telling me they couldn't make the switch because Energy Australia told them they had not been able to gain access to our metre and until i gave them access no switch could be made.Was nothing but a big fat lie.My metre box is and has always been accessible to them and they have never had trouble mailing me my bills including the one immediately after they told the other company they had no access.Only writing this review today because i got my high bill again.
Terrible customer care team
It was my mistake to change to EnergyAustralia. Terrible customer care service. Customer care team is very and really unprofessional. I will never go with them again. Never you should go with them
3000% Bill increase for over a year, cannot be resolved
I've been a client of Energy Australia for 9+ years for both gas a and electricity. It's been a year that my gas bill has increase by 3,000% because they're now "estimating" my metre reading. I wonder based on what data they're actually estimating it. I've been trying to resolve it for almost a year with no success. I strongly recommend that you DO NOT sign up with Energy Australia.
Questions & Answers
Can you please tell me what rate i am on with my solar
How do i find out what rate im on with my solar?
There is on your bill, ussually last page, smaller print (Your electricity usage and service calculation): "Feed-in Tariff" - shows you the price in kWh/day or just kWh
I used probably a website to compare those tariffs: https://compare.energy.vic.gov.au/solar-calculator/, I am not sure do you have similar in South Australia?
It depends what solar system you have got - I have no battery therefore charges for usage are higher with most of energy retailers. It needs to check all details (Supply Charge, Peak Consumption, Off Peak Consumption) plus talk to them to get better deals.
Has anyones gas bill doubled mines gone from 359 to 733.00 for one person
It’s happen to me aswell . Stay away they just ripping you off
Yes its unreal so its happened to you too,so who have you changed to.
first quarter was normal then bang double in usage nothing changed single person . I have a lots of low power things running to cut the cost of elec. I now remember why I left them a few years ago.
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