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EnergyAustralia

EnergyAustralia

1.3 from 1,660 reviews · View Statistics
See the Best Energy Providers in 2021 as rated by Australians on ProductReview.com.au.
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Reviews

  • Transparency
    1.2 (301)
  • Customer Service
    1.2 (356)
  • Rates and Fees
    1.4 (322)
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sprevitera
spreviteraSydney, NSW
  • 7 reviews
  • 19 likes

Cancelilng plan in cooling off period a Nightmare!

published

I rang EA to cancel plan within cooling off period and I got hit with dozens of questions and then he wanted my meter numbers, when I abruptly told him I am not going ahead with your plan why do you need the meter numbers? Then he played games keeping me on hold several times for 10 mins at a time each time saying he is making he is attempting to cancel my plan and asked me to wait on hold again but I quickl;y interrupted him and told him to work it out because I have to GO! And that's when I hung up.
I could not believe what I was going through.

Incentivised Review No
ServicesElectricity and Gas
adonaz01
adonaz01Sydney, NSW
  • 16 reviews
  • 29 likes
  • Verified

Untrustworthy company and greedy. Many better deals elsewhere !

published
Transparency
1/5
Customer Service
1/5
PPeters
PPetersSydney, NSW

Can do better

published

EnergyAust responded to my numerous emails and have committed to rectifying the issue I raised.
Hopefully the stress caused by disruption to my billing cycle and bill being issued every 3 months as per contractual agreement has been resolved as advised in their customer service email.
The Australian Energy Regulator provided excellent advice and guidance on their website.

Transparency
1/5
Customer Service
3/5
Francisco
Franciscobondi
  • 11 reviews
  • 5 likes

Overcharged on my last energy bill after moving out

published

Overcharged on my last bill after moving out. Luckily my last bill with this company. Never again. Charged peak hour on electricity after moved out and apartment empty for couple of weeks

Transparency
1/5
Customer Service
1/5
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Harjit
HarjitGreater Melbourne (Outer), VIC
  • 3 reviews
  • 1 like
  • Verified

Really bad electricity company to deal with

published

Every time they send me bill I have to call them to correct them and even calling them is a big issue because you will be on hold for more than 1 hour

Transparency
1/5
Customer Service
1/5
Tiffany83
Tiffany83Sydney
  • 4 reviews
  • 1 like

Will never use again.

published
Transparency
5/5
Customer Service
1/5
Ron
RonSouth East Queensland, QLD
  • 2 reviews
  • 8 likes

Energy Australia lie

published

I was offered a flat rate of 91 cents a day even if I used more than more, first bill they sent me worked out to be 33 dollars a month more than my previous provider, luckily I did not give them any of my bank details, Stay away from them as they are dishonest.

Transparency
1/5
Rates and Fees
1/5

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David
DavidMid North Coast, NSW

Incorrect Rates show on Energy Plan Confirmation

published

I entered into a Seniors discount plan, but the rates shown on my Energy Plan Confirmation page gives the rates before the Seniors discount. What is the correct rate that you want charge me?

Rates and Fees
1/5
Incentivised Review No
ServicesElectricity
Debzl
DebzlIpswich
  • 2 reviews

If I could rate you in the negatives I would!

published

After 2 years of dealing with you people I am done! Today alone I have wasted 2hrs 16minutes on hold and are no further ahead. Under staffed big time. Don't waste your time It took 15mins 14 secs to set up an account with Origin. You people are a disgrace! Get more staff who answer calls! So annoyed.

Transparency
2/5
Customer Service
1/5
Energy Providers

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Complicated and Time consuming

published

Electricity
Setup and reading more than one hour and final PDF does not include discounts
Says that contract can be changed or cancelled by E A at any time even though it is supposed to be a 24 month fixed term contract.
Meaningless ??
Hard to do the maths between plans and really why should you have to do that for what is an essential service.
Worse than mobile phone contracts.

Transparency
2/5
Rates and Fees
2/5
Kylie R.
Kylie R.Central West, NSW

Disappointed

published

Not happy, I changed companies and offered better rates, and now more expensive power bills. Now changing my meter with a few days notice saying my meter is faulty. Had to request power bill on paper, couldn’t access full bill on line, rude phone service. Changing companies asap

Customer Service
1/5
Incentivised Review No
ServicesElectricity

No Customer Loyality and incorrect bills

published

I was a customer for 6 year with both my residential and investment. Today I was shocked to receive a $500 bill for my investment property which was sold months ago!!! The energy Australia team continues to charge me even after settlement and refused to waive the bill. $500 isn’t a huge amount but the principle is that the house no longer belongs to me and I should not have to pay.

I have now cancelled all of my accouns
and moved to AGL. Stay away from them! They do not care for their customers

Transparency
2/5
Customer Service
2/5
Energy Providers

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Joaquim
JoaquimSydney, NSW

Horrible ... lack of information ... wrong bill ...

published
Transparency
1/5
Customer Service
2/5
tom
tomSydney, NSW

Shocking service

published

My bill almost doubled this quarter. I rang them up and they told me I was under charged last quarter and it was not their fault!! Shocking service! I am considering changing provider and going to ombudsman EWON.

Transparency
1/5
Customer Service
1/5
tony
tonyCentral Highlands and Goldfields, VIC
  • 3 reviews

Lazy service.

published

Failed to read meter. I had to read it for them even though I am disabled. They are the only gas supplier that operates in Ararat so we get no discounts. If you can do not use this company.

Transparency
1/5
Customer Service
1/5
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Questions & Answers

PPeters
PPetersasked

Why is there not even ONE answer/attempt by Energy Australia representative, to clarify, or manage, the high level of customer disgust at poorest service; complaints and dissatisfaction submitted on this website?

No answers
Keith
Keithasked

I am installing a 10kw solar system, can I swap extra power credits for gas credits if I’m with energy aust for both gas and power

No answers
Bronwyn Lavis
Bronwyn Lavisasked

Can you please tell me what rate i am on with my solar

No answers
See all EnergyAustralia questions

Get an answer from our members and EnergyAustralia representatives

Details

CategoryEnergy Providers
Services ProvidedElectricity, Gas and Solar Feed-In Tariffs
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