EnergyAustralia

Re solar and electricity to our residential property for a few years. Problem recognised when switched and found out how EXPENSIVE they were. No drop outs, customer service not required.

Got a huge bill, called them to discuss, spoke to a very unprofessional man who told me ‘that’s what my house is like so that’s the pricing’.. I chose to leave, another guy calls and says I was on the wrong plan, they send another bill, it was an estimation, I called and spoke to a lady who said they would send someone out within 7 days to do an accurate meter reading for me which never happened and then I still got charged for the estimation. Every time I spoke to someone no one knew what I was talking about, incorrect notes from conversations that didn’t happen were recorded. I was told people would chase it up for me then never got phone calls back.

Just easy to proceed with the process! Updating to a "fresh" 12mths of set pricing, given the expected BIG increase coming in July2022!
Using the "online" portal is very effective to monitor all aspects of the account!

I have wasted over five hours today trying to understand the "best" offers from EnergyAustralia - over two of those hours were just holding to speak to one of EnergyAustralia's "helpful" operators. Finally, I resorted to using the website. Decided I would opt for a Total Plan with controlled load tariff - only to find that I cannot accept this Plan as when I log into my account I have a "VIP Offer" Total Plan Plus which gave me a bigger discount (wow!) but forced me to accept demand charges (bummer) - the latter not being levied on the Total Plan offer that I found BEFORE logging into my account

After having my direct debit cancelled, I've been trying to get this set up again. It's been weeks of trying and getting absolutely nowhere. I would normally be able to do this myself online but there is a problem with my account that no one can figure out, which means that my direct debit details are not being saved. I've then been given the run around to submit a form to them via email (had to chase multiple times to get the form and email to send it to) to then find out that they can't process it anyway... And each time I hear back from a ne...

I recently received my Energy Bill, it was 2x higher than previous bills. There are 2 people in my household, the bill was equivalent to 5 or more people. We have not changed any appliances, we have not used heating or air conditioning, and we were on holiday at that time. When I contacted Energy Australia they informed me it was an estimate. How could the estimate be so wrong, all of my previous bills are 50% cheaper? They then suggested a meter read, and then informed me I would be charged for the service. I have rejected the service charge and have raised a dispute. I am leaving Energy Australia, they are appalling.

so when you call to sign up your are speaking with an Australian, once you are a customer you are now transferred to the Philippians and spending an hour on the phone to set up a payment plan that doesnt go ahead anyway and need to make another 2 phone calls after! hoping its actually sorted this time!

We have suffered 2 years of hell during covid-19 lock downs, being a small restaurant we have taken a huge amount of debt, I wonder how much Energy Australia received in Covid-19 grants....
Almost all of our suppliers agreed to provide some form of debt relief, some cut their debt by 70%, but not the great Australian Energy Australia, not only did they refuse to any debt relief, they are now chasing me hard, and my energy costs have gone up by over 50%.

Despite being able to do everything else online, including changing address for the account, they make it very difficult to cancel. It needs to be done by phone or via a chat function. It would be trivial for them to make it possible to do this online, but it appears to be a deliberate strategy to make it hard to leave the company. After selecting ‘cancel account’ on the phone menu, I was put on hold for more than an hour before I gave up and tried the chat function. The chat bots appear to be deliberately programmed to wait a few min between q...

My power and gas plan was due for renewal on 10th June. I received a letter telling me that unless I opted for something else, I would default to the most expensive plan available instead of being left on the current plan which is supposed to be the cheapest plan available. This doesn't come into the category of good PR in my book.

Switched to them, all online. Rang up to make enquiry during cooling off period. Did not like my question so the 'curry' eater hung up in my ear. That was it, switched back to previous supplier. Great start I ended it, beware.

I sign up for 20% discount on electricity price in February 2022. All done, few days ago I received first bill and discount is 16%? I call them and first time call was disconnected by their Highly paid, highly skill overseas call centre (cheap labour) personnel? I believe the call centre is in Manila. If I knew this, I would not have sign with them.
Anyway I called again and this time I was put on hold to "Double Check" (if you guys notice this is the magic word Manila call centre staff use when they put you on hold and go away for a coffee or...

After signing up online from seeing a advertisement about the best prices and awaiting on the first Bill, nearly fell over as it was more than double I normally got from AGL,I entered my pension details but no pension discount,then I called them after speaking to someone who said they would fix this up it never happened,so then had to call 5 more times and explain it every time and still didn't do what they were legally required to do, so eventually I had to call and put a complaint into the Electric Obusmen who got them to contact me and final...

I am moving so I tried to login to cancel my gas account only to find that the login details were “invalid” checked the folder, yes all correct, try again no invalid, OK so I’ll create a new one, NO as the account number is invalid! So I rang them, only to be told my date of birth is incorrect, so I gave them my partners details yes all good, but my date of birth was still invalid. I asked to be transferred to a supervisor, but was fobbed off, asked again, fobbed off again, so this time I yelled and swore at him to transfer me to his supervisor who naturally didn’t pickup. Upon reading other reviews this seems a standard practice.
BUYER BEWARE

I have been with EA for years. I now need to close my account as I have sold the property.

AS expected - if you go online, you can sign up or move house but not cancel

I then call them - and I am on hold for 40 minutes. This shows complete contempt for customers. If you cannot put on enough people in your call centres, then you resolve this by providing a cancel option online

As a result - rather than cancelling one account, I am cancelling all four accounts with them.

Providing this kind of customer service is totally unacceptable.