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EnergyAustralia

EnergyAustralia

1.3 from 1,724 reviews · View Statistics
See the Best Energy Providers in 2022 as rated by Australians on ProductReview.com.au.
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Reviews

  • Transparency
    1.6 (382)
  • Customer Service
    1.5 (440)
  • Rates and Fees
    1.7 (394)
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Catherine Mary
Catherine MaryCentral Highlands and Goldfields, VIC
  • 4 reviews

Very Expensive Rates. NOT Australian Owned, very disappointed to learn despite the name.

published

Re solar and electricity to our residential property for a few years. Problem recognised when switched and found out how EXPENSIVE they were. No drop outs, customer service not required.

Transparency
2/5
Rates and Fees
1/5
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WORST COMPANY TO DEAL WITH

published

Got a huge bill, called them to discuss, spoke to a very unprofessional man who told me ‘that’s what my house is like so that’s the pricing’.. I chose to leave, another guy calls and says I was on the wrong plan, they send another bill, it was an estimation, I called and spoke to a lady who said they would send someone out within 7 days to do an accurate meter reading for me which never happened and then I still got charged for the estimation. Every time I spoke to someone no one knew what I was talking about, incorrect notes from conversations that didn’t happen were recorded. I was told people would chase it up for me then never got phone calls back.

Transparency
1/5
Customer Service
1/5
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Dalek7
Dalek7Sydney, NSW

Online Update to my plan - EASY!

published

Just easy to proceed with the process! Updating to a "fresh" 12mths of set pricing, given the expected BIG increase coming in July2022!
Using the "online" portal is very effective to monitor all aspects of the account!

Transparency
5/5
Customer Service
5/5
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Lynn Maree
Lynn MareeSydney, NSW

Dreadful experience

published

I have wasted over five hours today trying to understand the "best" offers from EnergyAustralia - over two of those hours were just holding to speak to one of EnergyAustralia's "helpful" operators. Finally, I resorted to using the website. Decided I would opt for a Total Plan with controlled load tariff - only to find that I cannot accept this Plan as when I log into my account I have a "VIP Offer" Total Plan Plus which gave me a bigger discount (wow!) but forced me to accept demand charges (bummer) - the latter not being levied on the Total Plan offer that I found BEFORE logging into my account

Transparency
2/5
Customer Service
2/5
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Annoyed
Annoyed
  • 5 reviews
  • 2 likes

Worst company to deal with

published
Transparency
1/5
Customer Service
1/5
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Glenn
GlennSydney, NSW
  • 5 reviews
  • 6 likes

Electricity Bill not accurate - service appalling

published

I recently received my Energy Bill, it was 2x higher than previous bills. There are 2 people in my household, the bill was equivalent to 5 or more people. We have not changed any appliances, we have not used heating or air conditioning, and we were on holiday at that time. When I contacted Energy Australia they informed me it was an estimate. How could the estimate be so wrong, all of my previous bills are 50% cheaper? They then suggested a meter read, and then informed me I would be charged for the service. I have rejected the service charge and have raised a dispute. I am leaving Energy Australia, they are appalling.

Transparency
1/5
Customer Service
1/5
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Amanda J.
Amanda J.
  • 2 reviews

overseas call centre

published

so when you call to sign up your are speaking with an Australian, once you are a customer you are now transferred to the Philippians and spending an hour on the phone to set up a payment plan that doesnt go ahead anyway and need to make another 2 phone calls after! hoping its actually sorted this time!

Transparency
1/5
Customer Service
1/5
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Pissedoff
PissedoffSydney, NSW
  • 2 reviews
  • 1 like

Large Corporation Greed at its best

published

We have suffered 2 years of hell during covid-19 lock downs, being a small restaurant we have taken a huge amount of debt, I wonder how much Energy Australia received in Covid-19 grants....
Almost all of our suppliers agreed to provide some form of debt relief, some cut their debt by 70%, but not the great Australian Energy Australia, not only did they refuse to any debt relief, they are now chasing me hard, and my energy costs have gone up by over 50%.

Transparency
1/5
Customer Service
1/5
Pissedoff
Pissedoff

Apparently Energy Australia is no longer an Australian company, but Chinese owned.

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Hugely disappointing
Hugely disappointingSydney, NSW
  • 2 reviews
  • 1 like
  • Verified

Extremely hard to cancel account

published
Transparency
1/5
Customer Service
1/5
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Unreasonable run-around

published

My power and gas plan was due for renewal on 10th June. I received a letter telling me that unless I opted for something else, I would default to the most expensive plan available instead of being left on the current plan which is supposed to be the cheapest plan available. This doesn't come into the category of good PR in my book.

Incentivised Review No
ServicesElectricity and Gas
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jbey
jbeyMid North Coast, NSW
  • 12 reviews
  • 6 likes

Don't use this Company

published

Switched to them, all online. Rang up to make enquiry during cooling off period. Did not like my question so the 'curry' eater hung up in my ear. That was it, switched back to previous supplier. Great start I ended it, beware.

Customer Service
1/5
Incentivised Review No
ServicesElectricity
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Fair Go
Fair GoSydney, NSW
  • 10 reviews
  • 13 likes

Fraud company

published
Transparency
1/5
Customer Service
1/5
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Aussie Konrad
Aussie KonradSouth East Queensland, QLD
  • 7 reviews
  • 4 likes

Worse Electric Company Ever

published
Transparency
1/5
Customer Service
1/5
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Cantfindsomethingthatsno
CantfindsomethingthatsnoVictoria
  • 3 reviews
  • 1 like

Incompetence at a level that has to be seen to be believed!

published

I am moving so I tried to login to cancel my gas account only to find that the login details were “invalid” checked the folder, yes all correct, try again no invalid, OK so I’ll create a new one, NO as the account number is invalid! So I rang them, only to be told my date of birth is incorrect, so I gave them my partners details yes all good, but my date of birth was still invalid. I asked to be transferred to a supervisor, but was fobbed off, asked again, fobbed off again, so this time I yelled and swore at him to transfer me to his supervisor who naturally didn’t pickup. Upon reading other reviews this seems a standard practice.
BUYER BEWARE

Transparency
1/5
Customer Service
1/5
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Gerry
GerryGreater Melbourne (Inner), VIC
  • 26 reviews
  • 19 likes

Loyal customer treated with complete disrespect when I needed to close account

published

I have been with EA for years. I now need to close my account as I have sold the property.

AS expected - if you go online, you can sign up or move house but not cancel

I then call them - and I am on hold for 40 minutes. This shows complete contempt for customers. If you cannot put on enough people in your call centres, then you resolve this by providing a cancel option online

As a result - rather than cancelling one account, I am cancelling all four accounts with them.

Providing this kind of customer service is totally unacceptable.

Transparency
1/5
Customer Service
1/5
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Page 1 of 10

Questions & Answers

Mark W.
Mark W.asked

I need to cancel my mother's electricity as she is moving house. She is in hospital and I don't have an account number. She is going to live with me .I am a energy Australia customer

No answers
Keith
Keithasked

I am installing a 10kw solar system, can I swap extra power credits for gas credits if I’m with energy aust for both gas and power

No answers
Bronwyn Lavis
Bronwyn Lavisasked

Can you please tell me what rate i am on with my solar

No answers
See all EnergyAustralia questions

Get an answer from our members and EnergyAustralia representatives

Details

CategoryEnergy Providers
Services ProvidedElectricity, Gas and Solar Feed-In Tariffs
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