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EnergyAustralia

EnergyAustralia (page 3 of 10)

1.3 from 1,724 reviews · View Statistics
See the Best Energy Providers in 2022 as rated by Australians on ProductReview.com.au.
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Reviews

  • Transparency
    1.5 (376)
  • Customer Service
    1.5 (434)
  • Rates and Fees
    1.7 (389)
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MKO
MKOVictoria

Sacrificed good customer service to save money

published

My power is ok but that is not energy Australia's job, that is the distributers job. I brought a air con unit from Ea that seemed not to be waterproofed correctly as fast forward 4 years and every time I rained it tripped. Which took me way too long to work out. They got rid of good customer service consultants and replaced them with people offshore. Until recently I hadn't need to reach out and now twice in a week I have had to call only to receive terrible service

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jis t.
jis t.
  • 7 reviews
  • 6 likes

Terrible customer service

published

They are worse people to deal with. I called them to know what is happening with my bill and customer care team took the phone she put me on called 50minutes. I have feeling energy Australia customer care team is sitting in the park or street. I could hear the loud noise of motorbike and other vehicle. The lady name called [Name Removed] something like that was useless and put me on hold for 50minuets. She could not give any proper details.

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Mr Patiently Patient
Mr Patiently PatientSouth-Eastern Region, NSW
  • 4 reviews
  • 9 likes

What!!!

published

Received a bill addressed to 'the occupant' issued 15 January 2022 for $1.50 worth of electricity used at a vacant property over a 6 week period in September/October 2021. Bill included a 'supply charge' for 45 days which bumped to bill up to $66.84. No name on the bill - just 'the occupant'. dodgy? Yep very dodgy and I am sure - illegal. I contacted Energy Australia. After negotiating the automated attendant for more than 5 minutes, I was availed that there would be longer than normal waiting times - eventually hung up. Avoid this company at all costs

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STILL NO ELECTRIC CONNECTED!

published

Booked a connection via GoSwitch, told us Energy Australia were the best price and recommended them. Wish Id read the reviews!

Turned up to the new house at 5pm in 50' heat with 3 kids. No power. 1hr on hold, was told they had ordered a "cancel" power instead of a "connect" power. Promised it would be connected by midnight. Nonsense! 1AM still no power. Fridge and freezer food ruined, no fans or aircon cant charge phone. Absolute scumbags!

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Finally received help from Energy Australia

published

Well, despite the hopeless time with customer service call in. once I wrote to this complaints area we did get a very quick, very helpful and knowledgable response from "Matt" and a resolution (yes, pilot lights DO use a surprising amount of gas it seems, we looked it up on the Internet). But it sure took a lot of unnecessary time, and much frustration for us. Customer service should be better than this.

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MarkF
MarkFGreater Melbourne (Metropolitan), VIC
  • 3 reviews
  • 6 likes

Worst comany I've ever dealt with.

published

Seven years later and this remains the absolute worst company I've ever had to deal with. Literally every week we were signed up with them involved us having to spend hours on hold trying to get through to someone to fix some stuff-up on their end. The attached image, taken from an actual invoice they sent us, pretty-much captures the entire painful experience:

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Rachel D.
Rachel D.New South Wales

Do not go with "On by EnergyAustralia"

published
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JZH
JZHSydney, NSW

Great customer service with my plan switch

published

I switched to a new plan online for both of my electricity and gas account via live chat with a great customer service staff, and it was easy and fast.

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gg1
gg1
  • 22 reviews
  • 14 likes

Disgusting!

published

Changing over a retail account to someone else because of unforseen circumstances, they showed no compassion whatsoever to maintain the same plan at the slightly reduced rates. Unethical and money grabbers the only way to describe them!

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Angry Customer
Angry CustomerSouth East Queensland, QLD

Hopeless, Useless, FRAUDS

published

Business had been forced to close in August 2019. Called in September 2019 to cancel and was told my wife had to close the account as she was the account holder. Explained to them we need to close the account, very stressful time and her English was not perfect, they demanded she called. Did not hear from them for months, then get calls from collection agency Credit Corp and now Panthera demanding we pay for a bill for a period 24 June 2020 to 21 August 2020 of $911.47.
How do you charge a person for a billing period 9 months after contact to close the account. Fair trading will be the next point of call for me. Frauds..........Do not open an account with them..

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Annoyed
Annoyed
  • 2 reviews

Don’t recommend

published

Don’t recommend these guys at all, customer service passing me from person to person & telling me I need to pay when I haven’t lived there since Oct. it’s now jan

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Jet
Jet
  • 10 reviews
  • 2 likes

Seriously..

published

Talked to someone on the live chat today, used no grammar, got mad at me for accidentally disconnecting and couldn't even spell her own "name", this is seriously ridiculous I bet an 11 year old could type better than these people. BUT she did resolve it in the end then to offer if I would like another property connected!!!

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Brad
BradSydney
  • 33 reviews
  • 28 likes

Utterly useless customer support

published
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watgig
watgigSydney
  • 12 reviews
  • 25 likes
  • Verified

Absolutely Shocking

published
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Maria L.
Maria L.
  • 2 reviews

Not implementing their own "bundle" offers and exceptionally poor customer service

published

I have both Electricity & Gas with this provider. In latest bill I received advice that I could "Bundle my G&E and and save money. Please explain - I already have both services with you. Twice I contacted them once by "chat" and today by phone. The moment I questioned the above - they hung up.

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Kate
KateSydney
  • 30 reviews
  • 14 likes

customer service very lacking

published

terrible wait times to talk to someone, very limited hours for phone enquiries and for online chat. cant do everything on their website. there is no email contact. rates might be good but is it worth it?

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They make it impossible to leave them

published

There is no easy way to disconnect from them, they attempt to pressure you to let them move your home for you so that you stick with them. You can spend days simply trying to inform them of a 'move out date' if you're not reconnecting with them elsewhere. I was kept on hold for hours, and all I wanted was to move out of my place and not use them for my electricity in my next residence. 'Avoid at all costs' shouldn't be thrown around lightly, but seriously AVOID!

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Awful!

published

I became a pensioner and they attached my pension card then increased my rates. Have gone to an Australian owned energy company and pay 75% less than I was with these turkeys. As soon as I said I was cancelling my service they hiked up my remaining and outstanding costs to $500! Now they have debt collectors calling me 3 times a day freaking me out thinking it is my child’s daycare and an emergency has happened. Absolutely disguising company. And Probe the debt collection idiots they use can EAD! How these thieves are still in business is beyond me. I absolutely loath that they use Australian in their business name. There is nothing Australian about these dimwits.

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Caitlin P.
Caitlin P.Sydney, NSW

DO NOT TRUST THIS DIGUSTING COMPANY

published

Energy Australia tried to bill me an exorbitant fee for a three month period when I was not living at the residence for two out of those three months (i.e. there was nobody present at the property, therefore no one was using electricity). I disputed the bill immediately and was told that I was not expected to pay it, given it was in dispute. I made a complaint to the energy ombudsman and the matter is still ongoing. Since then, not only have Energy Australia continued to harass me by sending emails and text messages telling me that the bill is overdue, they have now put debt collectors onto me - this is illegal when the bill is in dispute.

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Pam
Pam
  • 2 reviews

Greedy

published

I realised energy Australia were not giving me my pension concession, I called them and they ran me around for 2 weeks telling one of their case workers would call me they also told me that Centrelink had put a stop on my concession card I phoned Centrelink and was told there was nothing wrong with my card and there was no hold on it, so when energy Australia finally called me they told me that I was getting the concession but they just hadn’t put it on my bill but they would put it on my next bill I have recently moved I asked about my previous bills, I was told they could not back date it because I have a new address, complete crap I have moved to another company who are charging me half the amount very bad company.

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Chris s
Chris sSydney Surrounds, NSW
  • 2 reviews

Sum bags do not go with them!!

published

Bloody hopeless and terrible found out of there hidden charges confronted them about it shopped around found a better retailer 4 months after I cancelled with them they sent me a bill stating I was still with them for a period of time sent dept collector's to call me for a sum of $81 that apparently I was charged when in fact I was not with them bloody terrible do not go through them stuff around as many that have put a review on them have said get on to call them just get thrown around waiting on hold long period of time nobody wants to deal with it worst company I've gone through glad I switched if your smart enough I would leave them if your thinking about going to them you do not want that problem go else were

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sprevitera
spreviteraSydney, NSW
  • 7 reviews
  • 19 likes

Cancelilng plan in cooling off period a Nightmare!

published

I rang EA to cancel plan within cooling off period and I got hit with dozens of questions and then he wanted my meter numbers, when I abruptly told him I am not going ahead with your plan why do you need the meter numbers? Then he played games keeping me on hold several times for 10 mins at a time each time saying he is making he is attempting to cancel my plan and asked me to wait on hold again but I quickl;y interrupted him and told him to work it out because I have to GO! And that's when I hung up.
I could not believe what I was going through.

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adonaz01
adonaz01Sydney, NSW
  • 19 reviews
  • 37 likes
  • Verified

Untrustworthy company and greedy. Many better deals elsewhere !

published
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Francisco
Franciscobondi
  • 11 reviews
  • 7 likes

Overcharged on my last energy bill after moving out

published

Overcharged on my last bill after moving out. Luckily my last bill with this company. Never again. Charged peak hour on electricity after moved out and apartment empty for couple of weeks

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Harjit
HarjitGreater Melbourne (Outer), VIC
  • 4 reviews
  • 1 like
  • Verified

Really bad electricity company to deal with

published

Every time they send me bill I have to call them to correct them and even calling them is a big issue because you will be on hold for more than 1 hour

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