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EnergyAustralia

EnergyAustralia (page 2 of 10)

1.3 from 1,673 reviews · View Statistics
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Reviews

  • Transparency
    1.5 (329)
  • Customer Service
    1.4 (386)
  • Rates and Fees
    1.6 (349)
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No Customer Loyality and incorrect bills

published

I was a customer for 6 year with both my residential and investment. Today I was shocked to receive a $500 bill for my investment property which was sold months ago!!! The energy Australia team continues to charge me even after settlement and refused to waive the bill. $500 isn’t a huge amount but the principle is that the house no longer belongs to me and I should not have to pay.

I have now cancelled all of my accouns
and moved to AGL. Stay away from them! They do not care for their customers

Transparency
2/5
Customer Service
2/5
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Joaquim
JoaquimSydney, NSW

Horrible ... lack of information ... wrong bill ...

published
Transparency
1/5
Customer Service
2/5
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tom
tomSydney, NSW

Shocking service

published

My bill almost doubled this quarter. I rang them up and they told me I was under charged last quarter and it was not their fault!! Shocking service! I am considering changing provider and going to ombudsman EWON.

Transparency
1/5
Customer Service
1/5
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That was perfect!

published

Procedure went smoothly by introduction of online, so I went through the new plans switching easily in person without difficulty. and solved the two plans' switching tasks at only one time.

Customer Service
5/5
ServicesElectricity and Gas
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The reviewer stated that an incentive was offered for this review

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tony
tonyCentral Highlands and Goldfields, VIC
  • 3 reviews

Lazy service.

published

Failed to read meter. I had to read it for them even though I am disabled. They are the only gas supplier that operates in Ararat so we get no discounts. If you can do not use this company.

Transparency
1/5
Customer Service
1/5
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Stop cold calling

published

I will never buy over the phone and when this practice is eventually outlawed I will always remember the worst offenders. Which is why I'll NEVER go with Energy Australia. I wonder how much money it's costing you to push like minded (and high value) customers away. You're more irritant than energy.

Incentivised Review No
ServicesElectricity
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Marls
MarlsGreater Melbourne (Outer), VIC
  • 4 reviews
  • 3 likes

Extremely high bills when no one is living at the property

published

Was fairly shocked to see my almost $400 electricity bill when no one is living at the house. I contacted support and was bounced around to multiple people that told me it was correct because i would have multiple appliances running. When they asked what appliances were running, i told them there was 1 fridge and was immediately passed on to someone else who said they're just going off my meter, and there wasn't anything they could do. I asked to cancel 4 times before they finally transferred me to their sales team and then the chat cut out.

Transparency
1/5
Customer Service
1/5
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Peter
PeterSouthwest, VIC
  • 11 reviews
  • 8 likes

I strongly recommend to not even think to sign with this company! Dodgy

published
Transparency
1/5
Customer Service
1/5
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Energy Australia is a terrible company.

published
Transparency
1/5
Customer Service
1/5
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Harprit K.
Harprit K.Sydney, NSW

Worst customer service

published

It's about the Gas bill. I called Energy Australia regarding my gas bill. We are only two people living in the house. Our gas bill was $470. Most of the time we are out of the house as we both works. So we don't use too much hot water or Gas to cook. We cook once a day, dinner only. We asked them how is it possible for the bill to be that high. They said nothing they could do. They don't know how to do customer service either. I encourage people not to Go with energy Australia. Their service is terrible.

Customer Service
1/5
Incentivised Review No
ServicesGas
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Gigi
Gigi
  • 8 reviews
  • 4 likes

Worst Customer service

published

Worst customer service clueless staff. I Sent an email to the complaints department over a month ago with no response. Im Moving both my electricity and gas over to another company. They lack empathy and disregard customers concerns and needs. This what you get when the call center has gone off shore.

Transparency
1/5
Customer Service
1/5
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EXPENSIVE

published

Our home is electricity only.
Long story short, we tried to address how big our bills were and there was “nothing they could do.”
We have two adults and a 1year old in our home and to compare, our last bill with EnergyAustralia was $574 for ONE month and we just got our fist bill from Tango also for the same period of time.... $244.
This is with NO changes to our everyday living AT ALL.

Would not recommend.

Incentivised Review No
ServicesElectricity
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Energy Providers

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Very quick, professional.

published

I have Electricity only. Set up process was very quick. Take about 10 minutes. I do not experience any dropouts. I will be recommended Energy Australia to my friends and family.

Transparency
4/5
Customer Service
5/5
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PETER
PETERNortheast, VIC

End of Plan Period

published

Good understanding of issue by the telephonist. They walked me through the electronic process in a simple and careful manner. Very good customer service with my query being fully answered. Thank you.

Transparency
5/5
Customer Service
5/5
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Stephend82
Stephend82Sydney Surrounds, NSW
  • 3 reviews
  • 5 likes

Appalling service

published

I have been a Energy Australia customer for so many years. I recently had to enquire about changing my plan. I went to an offshore call centre and was told to contact Ausgrid. The operative had no idea and was not trained to deal with client's questions. Called again and received the same appalling service and was once again told to call Ausgrid about changing my plan. Ausgrid are a wholesaler and have nothing to do with retail plans. This is the worst service I have ever received so it's farewell EA and hello to Red Energy where I speak to locals who understand my simple questions. I even had a retention guy call me from EA and he had no idea what to say. He didn't even attempt to retain my loyal business.

Transparency
1/5
Customer Service
1/5
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Disappointing
DisappointingSouth-Eastern Region, NSW
  • 4 reviews
  • 3 likes

Untrusty and slow to resolve any issues

published
Transparency
1/5
Customer Service
1/5
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Ray C
Ray CSouth East Queensland, QLD

Your personal information IS NOT SAFE and they RIPP YOU OFF

published
Incentivised Review No
ServicesElectricity
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PRReviewer
PRReviewerSouth East Queensland, QLD
  • 2 reviews
  • 2 likes

Charged $3k electricity bill for elderly couple who are stuck overseas due to covid

published

DISGUSTING COMPANY - Charged my parents $3k for an electricity bill when they are overseas due to covid. Always paid our bills on time and been a loyal customer - Called your customer service team about the issue and been hung up on twice because they did not want to look into the issue. Will be going to water and energy ombudsman and contacting relevant governing bodies and authorities

Transparency
1/5
Customer Service
1/5
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phillip
phillipSydney, NSW

Bill costs keep rising.

published

Tried ages ago to switch from energy Australia to a new provider just to get costs down.All sounded great with the sales rep who came to my house.I was thinking all went through til the day i got a phone call telling me they couldn't make the switch because Energy Australia told them they had not been able to gain access to our metre and until i gave them access no switch could be made.Was nothing but a big fat lie.My metre box is and has always been accessible to them and they have never had trouble mailing me my bills including the one immediately after they told the other company they had no access.Only writing this review today because i got my high bill again.

Incentivised Review No
ServicesElectricity
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Dina
DinaMetropolitan Adelaide, SA

Great plan.

published

EnergyAustralia has always been open about costs and options. Well presented options and easy to understand. Solar power and reliable, good supply in our area. Easy and quick to change plans. Our gas plan is also with EnergyAustralia and is fine.

Transparency
5/5
Customer Service
5/5
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jis t.
jis t.
  • 7 reviews
  • 6 likes

Terrible customer care team

published

It was my mistake to change to EnergyAustralia. Terrible customer care service. Customer care team is very and really unprofessional. I will never go with them again. Never you should go with them

Transparency
1/5
Customer Service
1/5
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Renata S.
Renata S.Sydney, NSW

3000% Bill increase for over a year, cannot be resolved

published

I've been a client of Energy Australia for 9+ years for both gas a and electricity. It's been a year that my gas bill has increase by 3,000% because they're now "estimating" my metre reading. I wonder based on what data they're actually estimating it. I've been trying to resolve it for almost a year with no success. I strongly recommend that you DO NOT sign up with Energy Australia.

Transparency
1/5
Customer Service
1/5
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Energy Australia opened a gas account in our name, at a random property with a similar sounding address.

published

On the day we signed up for electricity with Energy Australia, the operator inexplicably opened up a gas account, in our name, attached to a similar sounding address (e.g., we're Smith Street and they opened an account at Smith Drive in a different suburb). We randomly got a gas bill as the first indicator that this had even happened. Now we are in protracted negotiations explaining that we do not live - nor have we ever lived at Smith Drive, so no - we cannot access the property. Each time we call, Energy Australia treat it as our issue to make sure the gas is disconnected at this property that is hours away from our residence and that we've never heard of.
All of this because operator made clerical error.

Transparency
1/5
Customer Service
1/5
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judy
judyAdelaide
  • 16 reviews
  • 15 likes

Tariffs feedback

published

Shame on you energy Australia. We are encouraged to go cleaner energy with solar, so what do you do, drop the feed in tariff rate. You and the government should be ashamed, but you don’t your big and powerful and couldn’t care less about us paying your wages.

Transparency
2/5
Customer Service
2/5
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Melissa
MelissaNorth Western Region, NSW
  • 98 reviews
  • 54 likes
  • Verified

Only told half the info UPDATE

published
Transparency
1/5
Customer Service
2/5
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Page 2 of 10

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