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No Customer Loyality and incorrect bills
I was a customer for 6 year with both my residential and investment. Today I was shocked to receive a $500 bill for my investment property which was sold months ago!!! The energy Australia team continues to charge me even after settlement and refused to waive the bill. $500 isn’t a huge amount but the principle is that the house no longer belongs to me and I should not have to pay.
I have now cancelled all of my accouns
and moved to AGL. Stay away from them! They do not care for their customers
Horrible ... lack of information ... wrong bill ...
Not happy at all with the service provided by Energy Australia.
I just have moved to a new place and after 61 days I received my first Gas bill.
I'm a single person living by myself, and they have sent me a bill of $100
Back to my previous address, it was me living with a friend, and we had a 91 Gas bill of $60. The lady from Energy Australia explained to me that we were not paying for hot water because it was included in building. OK, fine!
But then I was checking the account before, and 2 people living together, winter time, 91 days bill and ...
My bill almost doubled this quarter. I rang them up and they told me I was under charged last quarter and it was not their fault!! Shocking service! I am considering changing provider and going to ombudsman EWON.
That was perfect!
Procedure went smoothly by introduction of online, so I went through the new plans switching easily in person without difficulty. and solved the two plans' switching tasks at only one time.
The reviewer stated that an incentive was offered for this review
Failed to read meter. I had to read it for them even though I am disabled. They are the only gas supplier that operates in Ararat so we get no discounts. If you can do not use this company.
Stop cold calling
I will never buy over the phone and when this practice is eventually outlawed I will always remember the worst offenders. Which is why I'll NEVER go with Energy Australia. I wonder how much money it's costing you to push like minded (and high value) customers away. You're more irritant than energy.
Extremely high bills when no one is living at the property
Was fairly shocked to see my almost $400 electricity bill when no one is living at the house. I contacted support and was bounced around to multiple people that told me it was correct because i would have multiple appliances running. When they asked what appliances were running, i told them there was 1 fridge and was immediately passed on to someone else who said they're just going off my meter, and there wasn't anything they could do. I asked to cancel 4 times before they finally transferred me to their sales team and then the chat cut out.
I strongly recommend to not even think to sign with this company! Dodgy
I wish I had read all the review before sign up with Energy Australia (not Australian by the way).
I signed my contract in July, all went well, no issue or anything, after 3 months the bill didn’t come.
I called to ask about the bill, which most people will be like “what? No one will ever wonder where is the bill for the electricity”
Not me, so I investigate further and even if I signed up for the payment every 3 months, the bill was still going to be issued in December (Christmas present) ahaha, so after 6 month.
As I have asked the company...
Energy Australia is a terrible company.
I would never recommend Energy Australia to anybody. I was with origin for many years and our electricity bills were always under $250. When we built our own house our builder signed us off with energy Australia and I was shocked to receive my first electricity bill of $694 for 3 months. Soon after that I got solar panels installed and Energy Australia gave us really hard time to update solar panels in their system. After I had solar panels installed I was expecting my next bill close to $200 but I was shocked and furious to receive my next bi...ll of $628. I had no idea how my bill was only a little bit less than previous bill when we had solar panels for 2 months in that quarter. I called energy Australia the same day to investigate my bill as it must be an error in preparing my bill but nothing they could do. I then complained to water and electricity ombudsman and I received a call from energy Australia representative and he offered me $100 discount saying there is a mistake in the bill and that they forgot to apply the discount. I wasn’t convinced and then he offered me further discount and I was still not happy but I decided not to take it further. I signed up with“ origin energy” same day and there rates are so reasonable. I am glad that I left energy australia and I am so happy with origin Australia. They are very transparent. I can check my usage and feed in tariff whenever I want and so far my bill is in credit as our electricity export is way to more than what we use.
Worst customer service
It's about the Gas bill. I called Energy Australia regarding my gas bill. We are only two people living in the house. Our gas bill was $470. Most of the time we are out of the house as we both works. So we don't use too much hot water or Gas to cook. We cook once a day, dinner only. We asked them how is it possible for the bill to be that high. They said nothing they could do. They don't know how to do customer service either. I encourage people not to Go with energy Australia. Their service is terrible.
Worst Customer service
Worst customer service clueless staff. I Sent an email to the complaints department over a month ago with no response. Im Moving both my electricity and gas over to another company. They lack empathy and disregard customers concerns and needs. This what you get when the call center has gone off shore.
Our home is electricity only.
Long story short, we tried to address how big our bills were and there was “nothing they could do.”
We have two adults and a 1year old in our home and to compare, our last bill with EnergyAustralia was $574 for ONE month and we just got our fist bill from Tango also for the same period of time.... $244.
This is with NO changes to our everyday living AT ALL.
Would not recommend.
Very quick, professional.
I have Electricity only. Set up process was very quick. Take about 10 minutes. I do not experience any dropouts. I will be recommended Energy Australia to my friends and family.
End of Plan Period
Good understanding of issue by the telephonist. They walked me through the electronic process in a simple and careful manner. Very good customer service with my query being fully answered. Thank you.
I have been a Energy Australia customer for so many years. I recently had to enquire about changing my plan. I went to an offshore call centre and was told to contact Ausgrid. The operative had no idea and was not trained to deal with client's questions. Called again and received the same appalling service and was once again told to call Ausgrid about changing my plan. Ausgrid are a wholesaler and have nothing to do with retail plans. This is the worst service I have ever received so it's farewell EA and hello to Red Energy where I speak to locals who understand my simple questions. I even had a retention guy call me from EA and he had no idea what to say. He didn't even attempt to retain my loyal business.
Untrusty and slow to resolve any issues
I was for the last 18 months with AE with my gas and electricity plans. In the early months of 2020 the company was OK, having good options of plans, providing good payback for solar energy with mediocre support. However, by the end of 2020 and the beginning of 2021, the situation has changed dramatically. Plans were changed by charging loyal customers more, lack of information in decreasing payback for solar energy, unable to answer simple queries, the list is long. This year, 2021, nothing has changed, if anything it become even worst. The...support is poorly trained as they even do not know their own company contract details, it was quicker to google the answer. Well, I have switched already to another provided. They were very quick to call and ask why am I leaving. I think they do know they are losing customers.
Your personal information IS NOT SAFE and they RIPP YOU OFF
This is the FIRST TIME EVER... I written review on anything in my life, but I feel its very important that people needs to be aware who they sign up for any service and security of their personal information.
Been with the Energy Australia for over a year and recently received a welcome pack in letter box.
Wondering what it is, I open the letter to find someone else name on my account. Thinking this might be a mistake or typo, I went online to check my electricity status.. (I only sign up electricity service with Energy Australia). To my sur...
Charged $3k electricity bill for elderly couple who are stuck overseas due to covid
DISGUSTING COMPANY - Charged my parents $3k for an electricity bill when they are overseas due to covid. Always paid our bills on time and been a loyal customer - Called your customer service team about the issue and been hung up on twice because they did not want to look into the issue. Will be going to water and energy ombudsman and contacting relevant governing bodies and authorities
Bill costs keep rising.
Tried ages ago to switch from energy Australia to a new provider just to get costs down.All sounded great with the sales rep who came to my house.I was thinking all went through til the day i got a phone call telling me they couldn't make the switch because Energy Australia told them they had not been able to gain access to our metre and until i gave them access no switch could be made.Was nothing but a big fat lie.My metre box is and has always been accessible to them and they have never had trouble mailing me my bills including the one immediately after they told the other company they had no access.Only writing this review today because i got my high bill again.
EnergyAustralia has always been open about costs and options. Well presented options and easy to understand. Solar power and reliable, good supply in our area. Easy and quick to change plans. Our gas plan is also with EnergyAustralia and is fine.
Terrible customer care team
It was my mistake to change to EnergyAustralia. Terrible customer care service. Customer care team is very and really unprofessional. I will never go with them again. Never you should go with them
3000% Bill increase for over a year, cannot be resolved
I've been a client of Energy Australia for 9+ years for both gas a and electricity. It's been a year that my gas bill has increase by 3,000% because they're now "estimating" my metre reading. I wonder based on what data they're actually estimating it. I've been trying to resolve it for almost a year with no success. I strongly recommend that you DO NOT sign up with Energy Australia.
Energy Australia opened a gas account in our name, at a random property with a similar sounding address.
On the day we signed up for electricity with Energy Australia, the operator inexplicably opened up a gas account, in our name, attached to a similar sounding address (e.g., we're Smith Street and they opened an account at Smith Drive in a different suburb). We randomly got a gas bill as the first indicator that this had even happened. Now we are in protracted negotiations explaining that we do not live - nor have we ever lived at Smith Drive, so no - we cannot access the property. Each time we call, Energy Australia treat it as our issue to make sure the gas is disconnected at this property that is hours away from our residence and that we've never heard of.
All of this because operator made clerical error.
Shame on you energy Australia. We are encouraged to go cleaner energy with solar, so what do you do, drop the feed in tariff rate. You and the government should be ashamed, but you don’t your big and powerful and couldn’t care less about us paying your wages.
Only told half the info UPDATE
I’m really angry about my recent signing up with energy Australia, all the garbage they throw at you in the pre recorded T&C’s should be ashamed of themselves for only giving me half the information.
The guy told me that they would do a credit check and I was happy for that to happen BUT if he told me it would affect my EXCELLENT CREDIT SCORE I would have said no don’t worry I will go with someone else, I pride myself on keeping an excellent credit score it WAS at 998 points and now it’s gone down to 898 just for signing up to use them, he nev...
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