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Deceptive conduct, poor prices, worse service
Call themselves "EnergyAustralia" despite being about as Australian as Huawei is. No interest in proper customer service, even when they are at fault and have made a mistake in their billing. Avoid at all costs. You're better off if you can find literally any alternative.
They are thieves, trying to hijack my account with another provider
I'm not even with EA, and never will be. I got an email from my provider notifying me that EA was taking over my account, which I hadn't asked them to do. I called EA but they refused to discuss it due to "privacy", claiming that the transfer was genuine, although it was in a different name from mine. They claimed the other person was moving into my home, which was news to me! My current provider (who I'm not leaving) is now trying to demonstrate to EA that the meter and NMI numbers they have been given don't match up with my address. If EA does succeed in hijacking the account, or if my power is cut off for any length of time, I will complain to the regulator and claim compensation.
Very rude customer service
Ive called to inform them that i have installed the solar panels and they don't want to honour the current contract deal i have with them but to offer me some ridiculous deal that i will be paying way more then i was before calling to inform about solar panel installation.
Customer service very rude and makes you wait on hold with poor excuses when asked to speak to a supervisor.
I will definitely change service provider.
If i could leave negative star i would as they don't deserve not even 1 star rating
I enquired by phone about changing my plan and Vanessa was most helpful, checking details of my present plan with new plans on offer and offering a quote. I decided on the new plan and Vanessa helped me follow the steps on my computer to set the new plan up. She was delightful to do business with and therefore a most valuable employee.
worst service and the bills were over charge to the max
Energy Australia has the worst service and the bills were always way over priced. When asked why there was such differences in bills they couldn't give an answer, they are not very transparent with there accounts.
Super disappointing experience
I would never choose this company if my building is not tied to them. Have been using their services for a month, and received 2 bills (electricity & centralized services).
Firstly, wrong bills were sent. I was charged for the period BEFORE I moved in. They then issued new bills (due on 5 Aug 2021). Fine.
Secondly, kept receiving paper mails saying I've not subscribed to their service, and asked me to subscribe.
Thirdly, sent me emails saying I did not pay for my bills which were due on 27 Jul. I never had any bills due as early as this.
Finally, received paper mails saying they are going to disconnect both my electricity and centralized services.
They send invoices even after disconnecting
They send invoice even after disconnection and move to a different location I receive invoice for service that was not provided. They have to check before sending invoices like this
Fairly simple billing problem to be resolved ... round and round in circles. An absolute exercise in frustration. Felt like I was in a Monty Python sketch. 2 hours of my life over 2 days I'm not getting back. In the end, still unresolved
Customer Service do not understand basic English !
I only called to get a better feed in Tariff and 36 mins later I have switched to AGL !
4 different customer service agents I spoke to , even a supervisor who put me through to the incorrect dept to finally get told " we do not match Red Energy "
AGL - 18 CENTS BUY BACK
ENERGY- 8 CENTS
Amazing customer service, Swapna you are a star!
The customer service representative Swapna is lovely and understanding.. went above and beyond to help me and provide the best customer care possible. Energy Australia, please make sure that Swapna is recognised for her outstanding work.
Huge wait times then cut off
I sat on hold for over 30 mins when finally answered by [Name Removed] I couldn't understand him because he was breaking up. I told him to ring me back. Still waiting. Trying to change to a cheaper plan. No wonder they don't want to speak with me.
Worse Customer Service EVER dealt with
Avoid this company at all cost. Customer service is hopeless and rude! Was on hold for HOURS, transferred multiple times, with no resolution and no effort to assist. They acknowledged was at fault, system went down and did nothing to amend it. Left me stressed and without electricity day before settlement. No people skills and no problem solving skills. Wish i read these review before wasting my time with such a hopeless organisation.
I have submitted two emails of complaint and after a week have still had no
response other than a questionnaire asking about the level of service and
satisfaction. We have two accounts with Energy Australia and were opening
another, after more than 30 years of loyalty, would have expected better!
Made up bills
The worst electricity company that you could ever be with. When you want to change from them to another provider they make up an amount that doesn't exist to give you a bad credit rating thus tying you with them forever. They then use a dodgy credit agency to harrass you with the amount that doesn't exist. Do not use this energy provider fraudsters. Company should be called energy unaustralian. Nothing but scumbags working here in Perth head office and non english speaking call centre in Manila.
If it allowed me to give them zero stars, I would !!!
Absolutely hopeless !!! I have had to speak to them on several occasions regarding the incorrect meter reading to be resolved. Worst thing every single time you call, you have to wait more than 45mins to get answered. You always hear the same response experiencing longer call wait times than usual. That has been 5 times in the last two months.... TIP employ more people !!!!!
Very poor service.
Very very poor service. I had to wait for 45 minutes to speak to someone. They keep prolonging your meter read so that you can't switch. Their billing is pathetic.
I waited 45 minutes to speak to someone re tariff changes, only for someone to answer from the credit department! Go figure. She told me someone would ring back within two days! How do they function as a business?
All they deserve is 0 star!
Switched from AGL to energy Australia, worst decision ever
The gas bills jumped up from 120 to 1000! Worst ever customer service!!
Now chasing them on phone calls for hours, they keep transferring phone calls, its painful to explain them the whole process each time! They have zero customer service and no solution for the problem!
They are rip-off using cheap tactics to steal money, stay away from them!!
Terrible customer service
I switched electricity plans after speaking to customer retention and they did not process the change or send through a Welcome Pack. I rang back to query and twice the call centre in Manilla put me on mute and then hung up with no explanation. I then attempted the Live Chat who advised me to ring 133 466.
Save money with a click of the button
Changed to a new electricity plan as suggested in the manage my account section. Switching plans was very simple and hopefully this will save me the estimated amount. Time will tell I guess.
0/10 Unfortunately the rating doesn't have a zero rate. It should allow a minus rate. Horrible electricity supplier.
We received an email stating out solar plan had change and Energy Australia tried to sent a letter which was return to sender. Load of £££€.
My sister also received the same email stating Energy Aust had adjusted our agreed plan and dropped the feed in tariff 3 months earlier then they dropped it again 2 week earlier. When you ring Energy Australia 99.999% of the time you get non speaking English persons to whom are extremely rude and unhelpful. I do not recommend Energy Australia to anyone. Please believe me when I say, they should reconfigure the rating star so you could rate them with a minus 5.
Extremely unhappy customer
Unbelievable arrogance service
Unbelievable arrogance customer service. We ordered electricity and gas connection before moving house and now we are black out until next Wednesday because genius from EA realised 3.30 pm at Friday then he needs meter number from strata. 21st century, brand new apartment with SIM card power connection and they need fully attention from customer, strata management and real estate agent. Unbelievable.
Working with low quality southeast asians that cannot speak english
I cannot seem to resolve any issues other than wasting my time with people on the other end of the phone with such horrible accents that cannot speak english just fustrating for them and myself
Excellent customer service
The power is very efficient and it is delivered to the Apartment from the Apartment Building Installation. Energy Australia delivers a very reliable service. I have not experienced any dropouts.
the worst customer service
issued final bill incorrectly, clearly not including applicable discounts. The customer service rep could not comprehend what the issue was. Kept reading the script before her eyes without willing to understand the query. Conversation went circular. The final bill (incorrect) it took only 1 day to issue. For the adjusted/corrected 21 days. Figure this out. After 30 minutes on the phone, had to hang up as the frustration was hard to bare. The offshore service should be abolished. Never again Energy Australia!!!
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