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Terrible customer care team
It was my mistake to change to EnergyAustralia. Terrible customer care service. Customer care team is very and really unprofessional. I will never go with them again. Never you should go with them
3000% Bill increase for over a year, cannot be resolved
I've been a client of Energy Australia for 9+ years for both gas a and electricity. It's been a year that my gas bill has increase by 3,000% because they're now "estimating" my metre reading. I wonder based on what data they're actually estimating it. I've been trying to resolve it for almost a year with no success. I strongly recommend that you DO NOT sign up with Energy Australia.
Energy Australia opened a gas account in our name, at a random property with a similar sounding address.
On the day we signed up for electricity with Energy Australia, the operator inexplicably opened up a gas account, in our name, attached to a similar sounding address (e.g., we're Smith Street and they opened an account at Smith Drive in a different suburb). We randomly got a gas bill as the first indicator that this had even happened. Now we are in protracted negotiations explaining that we do not live - nor have we ever lived at Smith Drive, so no - we cannot access the property. Each time we call, Energy Australia treat it as our issue to make sure the gas is disconnected at this property that is hours away from our residence and that we've never heard of.
All of this because operator made clerical error.
Shame on you energy Australia. We are encouraged to go cleaner energy with solar, so what do you do, drop the feed in tariff rate. You and the government should be ashamed, but you don’t your big and powerful and couldn’t care less about us paying your wages.
Only told half the info
I’m really angry about my recent signing up with energy Australia, all the garbage they throw at you in the pre recorded T&C’s should be ashamed of themselves for only giving me half the information.
The guy told me that they would do a credit check and I was happy for that to happen BUT if he told me it would affect my EXCELLENT CREDIT SCORE I would have said no don’t worry I will go with someone else, I pride myself on keeping an excellent credit score it WAS at 998 points and now it’s gone down to 898 just for signing up to use them, he never told me it would affect my score and my previous supplier never affected my credit score.
Dodgy bills, a rip off and horrid customer service
Energy Australia is a terrible and dodgy company. For months I did not realise I was being issued estimated bills because that fact was hidden in the fine print (contrary to their own billing guide). When I finally realised this over a year later, the way they carried out a purported adjustment was a joke and made no sense. Their excuse for why they only adjusted some months or parts of months that were estimated was "this is based on the information the distributor gave us", "we allocate the data we get as we see fit over some portions of the ...bill", "we don't need to adjust earlier bills and can just adjust in one - you come out the same" and "we don't both making adjustments to prior estimated bills where there is no real change in the actual read" ..... really???? I was told so many different things. The bills make absolutely no sense (and I am a lawyer). Their own complaints department representative could not explain them to me and blamed the distributor. All she could do is offer me roughly a $100 discount on my current bill but I fear I have been overcharged far more than this for over a year. I guess I will never know. I have switched electricity providers pronto after this horrid experience. Their billing practices are appalling, unfair, a rip-off and lack the requisite transparency.
We live three poeople since we moved in first bill was 350 second quarter 550 and now 800$ maybe next time 1200$ we don’t have dryer neither grill works
We all are busy at work
Abuse your bills in whatever way they want
I received my Electricity bill for Jun - Sep 2021. It is $512, which is more than double the electricity bills I've ever had for the last 2 years.
I called them and confirmed that this $512 is based on their estimation. I have no idea where did they get this estimation from. For the last 2 years, during every quarter, my electricity bill is never ever more than $200.
I told them they can't abuse the customers in such a way. They cannot charge their customers in whatever estimations they have made up with.
They said we are so sorry but you mu...st pay it. We can't amend it. During the NSW lockdown period, during the most financial difficult time for every NSW family, Energy Australia is trying to grab every coin from your pocket based on their speculations and estimations. Can you believe it? My advice is do not choose this company ever! They are robbing you!
they start reasonable price but...
they start reasonable price but your bill will increase little by little
they never offer you any discount anymore their solar rebate will decrease
very unhappy, called them few times to sort it out
they don't give a sxxx
Misleading DO NOT SWITCH to this mob
I recently switched to Energy Australia based on the rates they provided me. I have solar and they offered me a 9.5c per kw tariff. I haven't been with them a month and they email me telling me they are reducing the tariff. Now, they still advertise 9.5c online.
Not an Australian company. Impossible to budget as a pensioner
I joined Energy Australia through promotion from Australian seniors. A discount was supposed to be applied to my account as a senior, which would make Energy Australia the cheapest company in my rural area.
I have a smart meter, which did not require a reader to attend the property. As they would only do 3 monthly bills for residential properties, I was paying $150 per month so as not to get a huge bill when the time came. Well the time came and still no bill. Who would have thought that I would be chasing bills. As a precaution, I took photo i...
The rudest service and no resolution skills
My bill for 1 person was 10x the usual monthly average - I asked for it to be investigated as must be an error but were dismissive, rude and evasive. I have never had such terrible customer service, and so rude and derogatory, after being on the phone for hours at a time to try to resolve the issue, nothing was done. I have 4 separate electricity accounts so I hung up and rang Origin Energy instantly and changed provider, I spoke to an Australian sales person and their rates are far cheaper too!
Unsatisfactory resolution process
We were over charged for electricity for a location we had moved out of. Not only had we moved out of that location, but we had also moved into a new location and had set up an account there. I spent hours on the phone to different operators, each time being told that it was resolved and each time it wasn't. After a third incorrectly issued bill was sent to us, someone from their complaints department called me. Their resolution was to charge us the correct amount, or more accurately an approximate correct amount based on the usage of the new t...enants. For such a huge company who completely wasted so much of my time I expected more. We will be moving providers. To top it off, we also purchased NBN through EnergyAustralia. We had no internet for 2 weeks during lockdown with a 7 month old baby. We were even charged for half of the time that the internet wasn't working despite disputing it and having to purchase booster internet packages from our local Coles to make up for the lack of internet so that we could work. From my experience with EnergyAustralia, they couldn't care less about their customers and I recommend that you look elsewhere.
I have moved into an apartment I bought 4 weeks ago. My account has still not been finalised (despite me making the account 3 weeks before moving) because the provider apparently can't access my electricity meter. The meter reading has been scheduled 3 times now and each time I have ensured the locked gate allowing access to the meters has been left open but the person reading the meter is too stupid to look that the gate is open and therefore says they can't access. The only way I have found out about this each time is by calling and asking if...they could get access - they never begin contact to inform me. The customer service personnel over the phone have absolutely no clue how to help - I have asked for them to put a note on my account to ring my door bell as I am working from home so I can show the idiotic meter reader how to access the meters but they haven't even done that when they told me they did. This ordeal has been going on for almost 2 months, I have spent hours upon hours trying to get answers and no one can tell me anything. I will be changing energy providers.
Worst provider ever
I have been with energy australia for 5 years and my experience has been worst of the worst.
In 2016 we moved in to our house with my newborn baby.We came from the hospital with our 2 day old baby and realised the gas was not connected.So no heating and hot water for my newborn and my wife who delivered a baby along with my parents who came to Australia to help us out with our baby for 3 months. So I rang them to report and they said it will take up to 2 days for them to connect services despite explaining them the situation I am in. ...
Attempted theift of money
Closed my account. They issued a final bill of $650 dollars. The actual metre reading was for $98. Rang them. They said they made a mistake and would issue a new invoice. Two weeks latter still waiting for revised invoice. I see this as last attempt by Energy Australia to rip me off as I was going to another supplier. There is no way this was a genuin mistake as final bill period was only for a month. Cost of My normal average 3 month bill period is between $200-$300. Also The metre reading only came to $98. So there was absolutely no checking of the bill by Energy Australia before issue because this was an attempt to steal from me.
Goodbye and good riddance
I have been an Energy Australia customer for well over 11 years. I was never happy with them, but I never made it a priority to look into alternative providers until today. But some back story first:
* In the 3 homes I have lived in since 2010 (and in my current one since 2011) I have noticed the less electricity I use, the higher the bill.
* Nearly having my services disconnected despite not receiving a bill to actually pay the bill.
* Being told to "lock" in a concession rebate, I had to do fortnightly payments and sign on with 1 year plans....
Worst company ever, overpriced and horrible service all round
This company stuffed up so many times, I was only with them because our builder choose them, and of course it had to be the most expensive supplier. We’ve experienced nothing but issues with this company. So much confusion when it came to getting answers about how to read our old bills, and been told miss Information currently from multiple employees when trying to figure out why our current bill for 58 days got too a whooping $1400, was told it was there mistake and that management would call me, that never happened nor did they come to site t...o check if we had a meter fault like it was promised and booked. I had to reach out to them every single time wasting so much of my own time I got so over it. Never been so frustrated with how a company is run, no accountability what so ever. In the end they claim it was our fault for the high bill? (Reached by live chat another person) and that it was not back dated payment apparently now? (Was told it was previous female employee) but an “accurate” charge for the last 58 days?? ( from live chat employee) even though we’ve been using gas since March & even before with builder??… apparently we never used gas until June which is so not true because 100% we have been moved in since March/April using stove (mine you we are just 2 people), hot water heater etc but I couldn’t prove it? Not that they wanted me too… so we are forced to pay even though someone clearly wasn’t doing their job on their end with checking usage from the beginning… thus me believing this is actually back dated bill. There’s so many extra charges with this company and for what? All suppliers supply the same product ? there’s is no premium to one another which is why I left, not to mention it’s almost impossible to reach through to someone when you call, unless your happy with 1hour wait time. No great customer service at all, will never recommend this company to anyone nor be with them again.
One word: theft
they compare bills and claim meter read accurate. last year $600+ bill which was okay since most applicatinces was electric for 3 people including PCs. this year most usage on gas we got less appliances 2 people and one pc bill in the house bill $1200??
Not happy with this company
I live alone in house I got charged $195 a month i use the shower once a day and I don’t cook. I call them to explain they told the can’t check the gas and electricity so they just guessing I’m just happy to disconnect my services with them and I got a much clear, cheaper deal with an other company I didn’t like how rude customer service was. Just remember there other companies offer you a much better price shop around before sign up for anything
We are on the phone last 40 minutes and still waiting in the que to be answered 01/09/20021
After l reached some one on the phone there is no accurate information like how many kw electricity our solar panel generated last 3months and how our usage shared between grid and solar panel
40 minutes and counting
This is about customer service. I am questioning a bill on an apartment I haven’t been able to live in because of COVID-19 but somehow am still paying at peak rates for one single door fridge.
Trying to get an explanation for that is ridiculous. I am on hold now for over 40 minutes listening to the same inane loop of them advertising their services. Surely there should be a way to shut this off and just wait in silence? This is auditory abuse.
All their resources seem to be thrown at singing you up and billing you. But trying to get an...y information on what and how they are charging you then get ready for a LONG wait because hey, whenever you call they will be experiencing peak calls at that time. it is a sh!tty experience. I wish their GM would waiting on a call and see what it’s like to do so.
Everyone says they're bad! And it's true!
I signed up with energy australia when I saw they have a 10 day-cooling off period and no exit fees! They were quick to send someone over to read the meter, of course they would as it's another customer for them. Then I called during the cooling off period and said I no longer wish to continue. The customer service person wasn't very friendly and didn't seem well informed on what to do. I was told there's no more fees only the meter connection fee and fee for the those days worth of electricity. The final bill I see I've been charged for a fina...l reading fee too which I wasn't told of! And their rates are ridiculously high too! I hadn't moved into the property and such a massive bill just consisting of their daily rates! Basically thieving company that's all I can say. Would prefer any other company. Now I see why people say that this company is just a rip-off. It's true!
Pathetic, lying company
Have never dealt with a more useless, lying company in my life.
All I wanted was a timely bill for my electricity usage. All I got was lies, lies and more lies. Each person I dealt with would give me a different story that contradicted the previous person. I don't think this company has a clue as to what constitutes customer service. I don't understand why I cannot give them ZERO stars as that is all they deserve.
Deceptive conduct, poor prices, worse service
Call themselves "EnergyAustralia" despite being about as Australian as Huawei is. No interest in proper customer service, even when they are at fault and have made a mistake in their billing. Avoid at all costs. You're better off if you can find literally any alternative.
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