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EnergyAustralia

EnergyAustralia (page 2 of 10)

1.3 from 1,657 reviews · View Statistics
See the Best Energy Providers in 2021 as rated by Australians on ProductReview.com.au.
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Reviews

  • Transparency
    1.2 (294)
  • Customer Service
    1.2 (349)
  • Rates and Fees
    1.4 (315)
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jis t.
jis t.
  • 7 reviews
  • 6 likes

Terrible customer care team

published

It was my mistake to change to EnergyAustralia. Terrible customer care service. Customer care team is very and really unprofessional. I will never go with them again. Never you should go with them

Transparency
1/5
Customer Service
1/5
Renata S.
Renata S.Sydney, NSW

3000% Bill increase for over a year, cannot be resolved

published

I've been a client of Energy Australia for 9+ years for both gas a and electricity. It's been a year that my gas bill has increase by 3,000% because they're now "estimating" my metre reading. I wonder based on what data they're actually estimating it. I've been trying to resolve it for almost a year with no success. I strongly recommend that you DO NOT sign up with Energy Australia.

Transparency
1/5
Customer Service
1/5

Energy Australia opened a gas account in our name, at a random property with a similar sounding address.

published

On the day we signed up for electricity with Energy Australia, the operator inexplicably opened up a gas account, in our name, attached to a similar sounding address (e.g., we're Smith Street and they opened an account at Smith Drive in a different suburb). We randomly got a gas bill as the first indicator that this had even happened. Now we are in protracted negotiations explaining that we do not live - nor have we ever lived at Smith Drive, so no - we cannot access the property. Each time we call, Energy Australia treat it as our issue to make sure the gas is disconnected at this property that is hours away from our residence and that we've never heard of.
All of this because operator made clerical error.

Transparency
1/5
Customer Service
1/5
judy
judyAdelaide
  • 16 reviews
  • 14 likes

Tariffs feedback

published

Shame on you energy Australia. We are encouraged to go cleaner energy with solar, so what do you do, drop the feed in tariff rate. You and the government should be ashamed, but you don’t your big and powerful and couldn’t care less about us paying your wages.

Transparency
2/5
Customer Service
2/5
Energy Providers

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Melissa
MelissaNorth Western Region, NSW
  • 91 reviews
  • 53 likes

Only told half the info

published

I’m really angry about my recent signing up with energy Australia, all the garbage they throw at you in the pre recorded T&C’s should be ashamed of themselves for only giving me half the information.
The guy told me that they would do a credit check and I was happy for that to happen BUT if he told me it would affect my EXCELLENT CREDIT SCORE I would have said no don’t worry I will go with someone else, I pride myself on keeping an excellent credit score it WAS at 998 points and now it’s gone down to 898 just for signing up to use them, he never told me it would affect my score and my previous supplier never affected my credit score.

Transparency
1/5
Customer Service
2/5
AJB
AJBSydney, NSW
  • 2 reviews
  • 1 like

Dodgy bills, a rip off and horrid customer service

published
Transparency
1/5
Customer Service
1/5

Worst scammers

published

We live three poeople since we moved in first bill was 350 second quarter 550 and now 800$ maybe next time 1200$ we don’t have dryer neither grill works
We all are busy at work
Seriously?

Transparency
1/5
Customer Service
1/5

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Fiona
FionaSydney, NSW
  • 6 reviews
  • 5 likes

Abuse your bills in whatever way they want

published
Transparency
1/5
Customer Service
1/5
AUSLALA H.
AUSLALA H.Central Queensland, QLD

they start reasonable price but...

published

they start reasonable price but your bill will increase little by little
they never offer you any discount anymore their solar rebate will decrease
very unhappy, called them few times to sort it out
they don't give a sxxx

Transparency
1/5
Customer Service
1/5
Energy Providers

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Steven P.
Steven P.Conder 2906, ACT

Misleading DO NOT SWITCH to this mob

published

I recently switched to Energy Australia based on the rates they provided me. I have solar and they offered me a 9.5c per kw tariff. I haven't been with them a month and they email me telling me they are reducing the tariff. Now, they still advertise 9.5c online.

Transparency
1/5
Customer Service
1/5
manth
manthVictoria
  • 2 reviews
  • 2 likes

Not an Australian company. Impossible to budget as a pensioner

published
Transparency
2/5
Customer Service
1/5
CLaudia
CLaudiaSydney, NSW

The rudest service and no resolution skills

published

My bill for 1 person was 10x the usual monthly average - I asked for it to be investigated as must be an error but were dismissive, rude and evasive. I have never had such terrible customer service, and so rude and derogatory, after being on the phone for hours at a time to try to resolve the issue, nothing was done. I have 4 separate electricity accounts so I hung up and rang Origin Energy instantly and changed provider, I spoke to an Australian sales person and their rates are far cheaper too!

Transparency
1/5
Customer Service
1/5
Energy Providers

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Unsatisfactory resolution process

published
Incentivised Review No
ServicesElectricity

Utterly useless

published
Customer Service
1/5
Incentivised Review No
ServicesElectricity
Shehan L
Shehan LGreater Melbourne (Outer), VIC

Worst provider ever

published
Transparency
1/5
Customer Service
1/5
Unhappy Jan
Unhappy JanSydney, NSW
  • 5 reviews
  • 4 likes

Attempted theift of money

published

Closed my account. They issued a final bill of $650 dollars. The actual metre reading was for $98. Rang them. They said they made a mistake and would issue a new invoice. Two weeks latter still waiting for revised invoice. I see this as last attempt by Energy Australia to rip me off as I was going to another supplier. There is no way this was a genuin mistake as final bill period was only for a month. Cost of My normal average 3 month bill period is between $200-$300. Also The metre reading only came to $98. So there was absolutely no checking of the bill by Energy Australia before issue because this was an attempt to steal from me.

Transparency
1/5
Customer Service
1/5
Done and Dusted
Done and DustedSydney, NSW
  • 3 reviews
  • 1 like

Goodbye and good riddance

published
Transparency
1/5
Customer Service
1/5
Natasha M.
Natasha M.Greater Melbourne (Outer), VIC

Worst company ever, overpriced and horrible service all round

published
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Transparency
1/5
Customer Service
1/5

One word: theft

published

they compare bills and claim meter read accurate. last year $600+ bill which was okay since most applicatinces was electric for 3 people including PCs. this year most usage on gas we got less appliances 2 people and one pc bill in the house bill $1200??

Transparency
3/5
Customer Service
1/5
Paulina Illanes
Paulina Illanes Sydney, NSW
  • Verified

Not happy with this company

published

I live alone in house I got charged $195 a month i use the shower once a day and I don’t cook. I call them to explain they told the can’t check the gas and electricity so they just guessing I’m just happy to disconnect my services with them and I got a much clear, cheaper deal with an other company I didn’t like how rude customer service was. Just remember there other companies offer you a much better price shop around before sign up for anything

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Customer Service
1/5
Rates and Fees
1/5

Coustumer Service

published

Nsw Sydney
We are on the phone last 40 minutes and still waiting in the que to be answered 01/09/20021

After l reached some one on the phone there is no accurate information like how many kw electricity our solar panel generated last 3months and how our usage shared between grid and solar panel

Customer Service
1/5
Incentivised Review No
ServicesElectricity
MN Sydney
MN SydneySydney, NSW

40 minutes and counting

published
Customer Service
1/5
Rates and Fees
1/5
Shopper
ShopperSydney, NSW
  • 15 reviews
  • 11 likes

Everyone says they're bad! And it's true!

published
Transparency
2/5
Customer Service
2/5
Dragan
DraganGreater Melbourne (Outer), VIC
  • 2 reviews

Pathetic, lying company

published

Have never dealt with a more useless, lying company in my life.
All I wanted was a timely bill for my electricity usage. All I got was lies, lies and more lies. Each person I dealt with would give me a different story that contradicted the previous person. I don't think this company has a clue as to what constitutes customer service. I don't understand why I cannot give them ZERO stars as that is all they deserve.

Transparency
1/5
Customer Service
1/5
PK416NK3
PK416NK3South East Queensland, QLD
  • 4 reviews
  • 1 like

Deceptive conduct, poor prices, worse service

published

Call themselves "EnergyAustralia" despite being about as Australian as Huawei is. No interest in proper customer service, even when they are at fault and have made a mistake in their billing. Avoid at all costs. You're better off if you can find literally any alternative.

Transparency
1/5
Customer Service
1/5
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