Usage crazy high
Our bills have always been reasonable with EA, and pretty low as we have solar and mindful of saving power. Recently I've been tracking usage in my online account and notice from January it has sky rocketed. Nothing has changed in our house and no other people besides my husband and I. We are hardly home during the day, i wash twice a week, have been using pedestal fans and I've even turned the hot water off!!! (to see there was no leak causing it) to track usage and it is still 18+ kwh a day! days we were not even home for over 24hours and it ...says 20kwh! We are usually under the usage average of a two person house but now we are in the usage range of a 5 person household which is a joke. There is no pattern to get an idea of what is sucking the power, but the times it peaks there can be no one at home. I've contacted EA numerous times and they assure me the smart meter is accurate and there's not much more they say. Will probably be switching after we receive the next bill...going by the usage I've been tracking since January I'm guessing it will be a BIG bill. Looks like other people are having a similar problem! small households with unusually high bills.
Energy Australia sent me three bills at once
Energy Australia sent me three bills to pay within a few days of each other, saying that there had been a problem with my account and that I had been undercharged. I rang and queried this "undercharge" and the customer service rep said that their rates had increased and I had been charged the old rate. After registering a complaint with them about the backdated bill(s) I was told that the complaints department would get back to me within 5 days and the call was concluded.
I then went back through the billing and I didn't find any mistake wit...
I was quite happy until todsy
I've been on weekly payments since last year, I missed 3 in total each occasion I made contact to let someone know today I find out my payment plan is stopped an that they apparently don't have records of me contacting this company not the first time this has happened I've had to chase up on a few occasions to see what's going o. I'm trying to do the right thing an pay my bill, today I apparently can't go back on a payment plan. I'm quite stressed out about it. As I don't want to lose power.
Good service and communication .
I put too much interest on reviews and I misjudged Energy Australia . I would recommend them and give them a go .
Took some convincing.
I had an issue with an over paid account that I was trying to get a refund for. It took several attempts to get it but they did refund it in a timely manner in the end. Just a little frustrating that it took the lengths I had to go through to get it.
I had a query on the gas package I was on and the customer service person was nice enough to put me on a better rate so that I could save money. Fantastic.
Discounts and ID
I have always been with this company, nearly 40 years. Any issues I have had have always been resolved quickly. My bills have been reasonable and customer service has always been easy to deal with. Today I called asking about a discount on my bill and was told I could only get a discount if I agreed to a higher usage and supply rate. I said no and I will be going to another company. EA called me back within 10 minutes and offered me a good rate and discount (I was a bit shocked that this wasn’t offered in the first place). I was then told if I ...didn’t hand over some ID (license number, passport number etc) I couldn’t get the discount. As I have had my identity stolen in the past I am very reluctant to do that. I was then told I would not be getting any discount if I didn’t give them some sort of ID. Is this a real thing??? Why does a utility company need my ID? I am really disappointed in the service today and sadly I will now have to shop around for another supplier.
I have been with this company for years I miss one payment on my plan and they ring the whole family just over a $200 payment I missed its not energy Australia anymore it's energy India and you can't understand what they are saying not happy Jan
Aren't the cheapest.
We have Energy Australia for both Gas and Electricity and like everyone else have seen steady rise in both. Of the four established retailers we reviewed they were the most expensive on electricity and second most expensive on gas.
In general the service has been okay. Power supply is reliable over the five years we have been with them. Customer service is okay, but never needed to have any issues to be resolved. Found best to always pay well ahead of time to maintain full discount.
Service Charges are a Rip Off, Companies are Bleeding us Dry
So now the Service Charge for Gas for 2 Months is $56.73, so for not using any Gas at all for the last two months, I still have to Pay $56.73. for what? about 10% of that is for infrastructure upkeep, the rest is for Lining Pockets of greedy people.
I think I will be getting my Gas disconnected, and just start using the Split System for Heating and Cooling, I will at least save $340 a year on Gas service Charges. " Plus electricity is now cheaper than gas to run for Heating".
We are not the Lucky Country any more we are the Gullible Mug C...ountry. We have the gas reserves and pay more for our gas than the countries we export it too, the Politicians need to be held accountable for there destruction of this once great country. But what's that I hear, we have a huge country and few people, so the gas needs to be piped over longer distances to less people, Well most of the population in Australia is clumped around the edge, and other countries are far further away, its just that they are not as conned as Australians.
This company is great and never had any problems with them. However theyre not the cheapest in my area i think they could give higher discounts.
Extremely Poor Customer Service
I have been managing my sons investment property for the past ten years, just recently our honourable tenants chose to move on after 2 years, the tenant applied for meter readings to be carried out, we took possession of the property 2 days later, prior to our tenants moving out we did request a connection with energy Australia , we were assured All was well via text message , at this stage we had tradesman all lined up to commence different tasks,
To our dismay there was no power the on the day we arranged for tradesman to commence work, w...
Have been with EA for years. Generally no problems. Customer service has MASSIVE wait times. No customer incentives and Bills weren’t emailed last cycle (they charge for paper bills) so they added excessive overcharge. Never had a problem receiving bills before!!! Whilst this ‘oversight’ was fixed on both of my gas and electricity bills I wonder how many others weren’t. I’m yet to find an energy provider better than the other. All seemed flawed in some way.
We have a contract with Energy Australia. They are polite but lacking in customer service skills. I believe the call centre is in India due to the accents.
Quick to raise tariffs but slow to inform on discounts
So I've been with Energy Australia for just over a year, but recently after a higher than usual bill I realised I'm getting a lower discount than what is currently offered to new customers. Admittedly I should have checked regularly but with that's happening in life some things just gets slipped.
I don't like the way they are quick the raise prices but when it comes to discounts they don't inform you. I called customer service to see if the discount can be applied to the current bill but they won't do it.
This is typical of large businesses...
Okay when Connected But
I had my Gas and Electricity service disconnected in May 2015 as I sold the property, I then received a letter from a debt collector in August 2017 chasing payment for a Gas Bill at that property for service between June 2016 and July 2016, are these guys for real??? they won't talk to me as it is in the hands of the debt collectors, so now I have to run around getting Stat decs old bills and lease agreements to prove it isn't me living there, I wonder if they will pay for my time when they work out one of there Clerks pressed the wrong button. Not happy and would never consider them again.
I haven't had much problems with Energy Australia
Over the last 5 years or so I didn't have any problems with Energy Australia with billing or other things. When I was first signed up however I had problems because they used a call center to sign people up and the call center kept calling me every week or few days to reconfirm the signup, but what they were actually doing is signing me and others up multiple times to increase their commission. The result was I received multiple bills for the same service. It took EA months to weed out all the multiple accounts in their database. I think that call center got in big trouble over that. Other than that no problems.
cheap and good customer service
I contacted Energy Australia as I recently moved my connections to a new adddress but did not receive a final bill for the last place. I was told there was an error with the disconnection but a note was added to my file so I can get my final bill ammended
Last bill tripleled!! Customer service not the best
My last bill have gone up 3 times and i dont know the reason! ! Nothing changed from my side of using the electricity. I had a reasonable bill ammounts for more than 2 years and now i get the bill that i dont know how i am going to pay for! Put me into lot of stress. I called the company few times, asked for a previous bill copy to be sent out to me so i can compare they guy ont the phone said it will take 24 h before i can recieve the copy via email. He than suggested going online and logging in to see billing history. Which i did and i couldn...t open up my bill coppies because of error on the website. Than i had to call them again and this time lady answered the phone and not introducing herself i had to ask for her name. It was Cara , as soon as i try to explain my issues she HANGED UP ON ME! So i had to call again and this time someone else answered to finally send me copy straight away on my email saying their website has issues for some reason. The person was very uninterested in issues that i was having so i couldnt be bothered talking anymore. Getting a bill that is more than a double after 2 years of consistent billing is just ridiculous and doesnt make any sense. Plus customer service is poor. Im changing the company ASAP!!
Great price and customer service
I moved to Energy Australia 4 months ago, easy process and kept me up to date. First bill I missed due date and remembered early next day and paid. Called customer service and no dramas they still allowed the discount, understanding was my first bill and a genuine error. So great to have genuine understanding and great customer service. Very happy with my experience.
December 14th 2019 Update: Long term customer becoming concerned about their billing system.
I have been with Energy Australia previous Tru Energy for a number of years. I receiv...ed an email this week with an adjusted invoice $103 more than the previous that I had already paid. I called and was advised their system was down and someone would call me within 24 hours. 48 hours later no call. I have also seen the drop in satisfaction in reviews and in particular invoicing. Might be time to shop around for a new provider.
Whilst the staff at energy Australia are polite I find it disgraceful that my power bill is $390 for a quarter. I live alone in a two bedroom apartment. Rarely cook have no heating or cooling minimal use of lighting have a water system less than a year old do washing once a week (two loads) and at work during the week.
Cannot get final account on
We finally decided to move to Red Energy who have been great to date you even talk to someone there BUT even our final account with Energy Australia they had an accounts department clitch and could not take the money out of our account on time 3 weeks late how can you budget when they are this bad.
Not so happy !
Rang today to ask about better rate. Thought I was currently getting 22%. Then was told couldn't get better rate even though I have been with them for over 10 years or even more and have ALWAYS paid my bill on time. Was then told that my contract had actually run out and was only getting 20%. He could sign me up then for new contract right now. When I asked why no one contacts you to let you know when your contract runs out . He told me that was my responsibility to know that. I would have though that after sooooo many years as a loyal customer they may still want my business . Will be definitely looking for a different provider.
Direct debited me for my present and previous homes
I moved homes and rang E.A who got the power and gas bills switched over -final meter reads ect. all accounts are direct debited and bills received online. Around 6 months latter my bank sends me account overdrawn bill. WTH-i do some forensic check up on my withdrawals and find E.A are double dipping me for Both residences. NICE if you can get away with it E.A!!. How many people would not notice!!! many i suspect if their pay goes in and out...so many transactions to trawl through. Okay ring them-yes sir-we have been double dipping-we will cre...dit your account. I want the cash put back into the debited acc. ASAP-okay they did that, next-account overdrawn fee, you owe me -ummm lady says-we don't generally pay that---i rant on. She says someone will call me latter to discuss this...okay i get the call-she agrees to credit fee. So after a few hours of my life i will never get back, plus phone call charges that i have to call them, the issues are resolved. Never once did they say SORRY-we stuffed you around...so double check every bill..otherwise YOU may be next...
Meter readers out of control + overcharging
I had problems wit EA before. The meter reading was too high. It took me a lot of effort to have it corrected.
Now, knowing about tariff changes, I photographed my meter every day at the same time for two weeks. The final reading on the invoice is 77 kWh LOWER than it was recorded by me. It comes to around $3, because that 77 kWh will be charged at the next reading for the new charge. How many customers does EA have? Do they under-quote now every customer?
Of, BTW, your subcontractor reader lost his ID.
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